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Jira Service Desk is a versatile ticketing system that has become the primary solution for managing requests and communication within our …
Jira Service ManagementFormerly Jira Service Desk
Starting at $0 per month
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What is Jira Service Management?
Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT…
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Popular Features
- Organize and prioritize service tickets (74)8.383%
- Service-level management (67)8.282%
- Change requests repository (63)7.373%
- Self-service tools (68)7.272%
Reviewer Pros & Cons
Pricing
Free
$0
Cloud
per month
Standard
$20
Cloud
per agent/per month
Premium
$40
Cloud
per agent/per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/jira…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Jira Service Management?
Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users can connect service desk tickets to Jira Software issues and get to the root cause of problems before they escalate.
Jira Service Management Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Self-service tools
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
Change management Features
- Supported: Change requests repository
- Supported: Service-level management
Additional Features
- Supported: Custom reporting
- Supported: Self-service Help Center
- Supported: Automation rules
- Supported: ITIL-certified
- Supported: Email support
- Supported: Pre-built workflows
- Supported: SLA's
- Supported: CSAT reporting
- Supported: Asset management integration
Jira Service Management Screenshots
Jira Service Management Competitors
Jira Service Management Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | English, French, Spanish, German, Portuguese (Brazil), Portuguese (Portugal), Russian, Korean, Japanese, Norwegian, Polish, Chinese, Czech, Danish, Dutch, Estonian, Finnish, Hungarian, Icelandic, Romanian, Slovak, Swedish, Vietnamese |
Frequently Asked Questions
ServiceNow IT Service Management, Cherwell Service Management, and Freshdesk are common alternatives for Jira Service Management.
Reviewers rate Organize and prioritize service tickets highest, with a score of 8.3.
The most common users of Jira Service Management are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Jira Service Desk is a versatile ticketing system that has become the primary solution for managing requests and communication within our organization. It effectively addresses the challenge of handling a large volume of requests and provides a centralized platform for storing and accessing information. Users have found it valuable due to its customizable nature, allowing it to adapt to the specific needs of different departments.
With Jira Service Desk, multiple departments across the organization, such as Client Service, Financial Service, and Tech Engineering, efficiently handle ticketing and tracking tasks. It replaces legacy tools with limited reporting capabilities, facilitating improved processes and workflows. The user-friendly interface makes it easy for both technical and non-technical individuals to navigate and utilize the system effectively.
Jira Service Desk streamlines communication by providing users with an intuitive platform to view and update their tickets easily. It improves transparency among teams by tracking SLA metrics, utilization, incidents, trends, and other key performance indicators. Additionally, Jira Service Desk serves as a documentation tool for projects, enabling the tracking of incoming issues or requests.
By utilizing Jira Service Desk, organizations can streamline internal and external requests and complaints while reducing resolution time. Its efficient helpdesk ticketing system simplifies collaboration between teams and departments. With its customizable workflows and integration with other software tools, Jira enables teams to manage workloads, pre-plan tasks, track progress, assign tickets to team members, and ensure efficient delivery.
Overall, Jira Service Desk is widely used across organizations to improve efficiency in various departments such as IT support, HR, Accounting, Marketing, Sales, and Service Delivery. Its flexibility in customizing workflows allows teams of any size to configure the system according to their specific needs while providing a central location for issue tracking and project management.
Sufficient Communication and Accountability Features: Users have appreciated the tool's sufficient communication and accountability features, which have prevented replication of tasks and decisions. This has eliminated the need to constantly bother the project lead for updates and allowed for easy tracking of completed tasks and discussions.
Versatile Task Management Options: Many users have found the task management options in the tool to be versatile and suitable for a variety of use cases. This feature helps in keeping everyone accountable and ensuring that tasks are completed on time.
Usefulness of BigPicture - Gantt Feature: The BigPicture - Gantt feature has been highly praised by users as it allows them to break down large projects, track multiple phases, and identify where most of their time is spent.
Complicated User Interface: Many users have found the user interface of JIRA Service Management to be complicated, not intuitive, and difficult to navigate. Some users have experienced difficulty in understanding and utilizing certain features of JIRA Service Management, even after using it for an extended period.
Steep Learning Curve: Several reviewers have mentioned a steep learning curve associated with JIRA Service Management. They have expressed that it takes significant time and effort to understand and set up workflows, requiring dedicated administrators which adds to the cost and overhead.
Limited Customization Options: Users have reported limited customization options for the customer portal in JIRA Service Management. This limitation makes it difficult for organizations to meet specific branding and design requirements.
Users have made several recommendations based on their experiences with JIRA. The most common recommendations include considering using JIRA if already using other Atlassian products, trying a free trial or demo before implementing JIRA, and using JIRA for issue tracking and project management.
Many users suggest that if you are already using other Atlassian products, such as Confluence or Bitbucket, it would be beneficial to add JIRA to your toolkit. This recommendation is attributed to users who appreciate the seamless integration between these products.
Users highly recommend taking advantage of the free trial or demo offered by JIRA before committing to its implementation. By doing so, one can get a feel for the product's features and functionalities, helping to determine if it meets their specific needs.
Several users have endorsed JIRA for its capabilities in issue tracking and project management. They mention that JIRA helps them track work, improve team efficiency, monitor tasks, and enhance client visibility. This recommendation is often associated with users who find value in managing Agile workflows and appreciate JIRA's affordability.
It's important to note that while there are many positive recommendations for JIRA, some users have also mentioned potential drawbacks such as the initial learning curve and complexity of configuration. Therefore, it is crucial to evaluate these recommendations in light of your specific requirements and context.
Attribute Ratings
Reviews
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November 20, 2019
Atlassian really likes to deliver good products - now it's time for a service desk solution
We use JIRA SD to close the gap between the customer and our support team. By converting all emails to JIRA tickets, we can ensure that the customer doesn't need to get involved in the documentation process, which means less re-work to correct fields in the ticket's info.
- Incident documentation.
- Incident management.
- CI management.
- It is a bit hard to use, unlike Snow.
October 25, 2019
Take control of your tasks and projects with Jira
JIRA is being used by our whole organization that spans multiple departments and teams. Tasks or issues that span multiple departments or teams are easily managed by JIRA since the people involved can view updates, make comments or upload files and everyone involved will receive a notification of the update. JIRA has helped us organize tasks into projects based on departments or teams which give the ability to search and locate task effortlessly. JIRA allows us to assign and reassign the tasks so we know who needs to address the task next.
- Enables you to know who needs to work on the task by allowing you to reassign it to people.
- Notifies you about updates that happen on a task.
- You can build templates for certain task that occur often.
- Allow you to estimate work time on a task and then input how much time the task really took and then evaluate the difference to get a better idea for future tasks.
- Doesn't allow the ability to close multiple tickets at a time.
- The way they name parts of the project (i.e. epic, story, sprint). Sometimes it can get confusing to how they work together. There is definitely a learning curve.
October 25, 2019
Easy to use and highly customizable
We use JIRA across our organization for ticket tracking. There are multiple teams who use it in addition to us. I have also used JIRA at past companies to track change management and overall projects. JIRA solves the problem of keeping track of work that needs to be done instead of trying to keep a checklist or email requests.
- Linking of tickets - Keep related tickets tied together to review later.
- Tracking of projects - In addition to linked tickets, they can also be associated with an overall larger project.
- General service requests - Easy to use system for day-to-day work tasks.
- Administration can be tedious.
- "Overly" customizable which can lead to problems with too many issue types.
- Pulling data into dashboards can be difficult due to how unforgiving the specified parameters can be.
October 25, 2019
Jira Service Desk Review
Multiple departments use JIRA in our Company. It helps us organize our e-mails (tickets) to ensure we are keeping track of and complete all of our projects. Employees are satisfied because they can keep track of the progress or status of their issue or concern. We can assign a certain issue to specific people.
- Keeps everyone organized, each employee can keep track of their tickets.
- Running reports to ensure that everyone doesn't miss the SLA.
- Attaching files can be difficult, as it's hit and miss with employees.
- External users cannot log in to choose a specific issue.
October 25, 2019
Jira Service Desk Review
We are using Jira as a ticketing system. This is being used by the whole organization. It resolves issues with communication.
- Notifies us of issues.
- Seamless.
- Organizes issues in the order received.
- Jira has some freezing issues occasionally.
October 24, 2019
Excellent workflow management capabilities
We use Jira as a production management tool for the development of learning products, such as e-learning modules. This tool allows us to design a production workflow for individual products that allow our teams to self-manage the work and communicate right on ticket relating to the product being developed. Additionally, we will have kanban boards showing which stage each product is in which allows developers to work on multiple products at once. By leveraging Jira in this way, we are able to manage a higher volume of development work at a faster pace.
- Manageable workflow to ensure all users follow the same process.
- Can ban boards for easy visual of ticket status.
- Very flexible tool that can adapt to lots of different uses outside of the traditional service desk model.
- Added communication tools help you get out of e-mail jail.
- Navigating through issues outside of a kan ban board can be confusing and task heavy.
- It's easy to clutter up the tool. It could use some easy clean up capabilities.
- User interface is decent, but could use work to make it more intuitive.
October 24, 2019
My Jira Service Desk Review - Great Software!
It is being used by several depths across the company. It is being used to handle requests, from either internal or from external places. It is needed to organize the incoming requests and workload. Each business unit uses it to fit their own workflow, and customized it to meet their needs. Since each unit has its own business process they each use the it slightly different, but the overall use is general the same.
- It has all your requests/ tickets organized well.
- its very easy to setup or change the workflow of each request.
- it takes minimal training for users to learn how to use the program.
- Dashboards can be easily created and updated when needed.
- The ability to searches and see old requests is every easy.
- The ability to easily modify the email notifications per user, a user can get a ton of notifications for a single request
- They need to figure out a way when requests are opened by email that need to go to multiple departments
- There needs to be an easier way to transfer and notify other departments when a request is being transferred over
- A lot of of the backend setup for filters and dashboards take some time to learn how to do it properly
October 24, 2019
Good product for tech-heavy teams
We are a growth-stage startup and have been using Jira since the beginning of time. We first started using it for the engineering team's sake when we got to a point where we needed to plan, organize and figure out different epics and stories. We then expended Jira use to our product team.
- Plenty of use cases within one organization.
- Customizable.
- Most engineers are familiar with it.
- Tough to figure out and navigate for non-engineers.
- Difficulty changing the language in certain fields.
- Not intuitive.
August 12, 2019
JIRA Rules!
We use Jira Service Desk to manage all of our IT tickets as well as our IT contracts. It does a great job of keeping everything in one place. We also chose to utilize this as our inventory tracking system and it is working well in that regard as well. It was a little tricky to set up but once you get it working how like it just works.
- It does a great job of tracking our assets
- Users are able to submit IT tickets easily
- We manage all our IT related contracts in it
- It is tricky to configure custom fields
- Getting the workflows working right in the beginning was a little challenging
- It is a little expensive
July 17, 2019
Solid Project Tracking Software
- Used across the whole organization.
- Project Requirements repository - agile/waterfall.
- QA tracking during test case resolution.
- Process improvement.
- Keeps track of all activities related to the project in question.
- Documentation of Requirements - serves as the go-to source for all requirements created as a result of the SDS (System Design Specifications) review and sign-off.
- Process improvement - We used to revamp failing processes and centrally locate all BAU (business as usual) developments tickets through JIRA.
- Bug tracking - Great source for defect tracking and resolution.
- Historical repository - we use as a historical reference and document location for all projects.
- Add-ons - Some things I think should be easier to find and possibly more documentation.
- Traceability linkage - JIRA has a hierarchy - EPIC/Story/Bugs etc. - They should automatically be linked one to the other once users attach for example a bug to a story - I.E. Cannot close the story until the bug has been resolved.
- Better linkage to MS office tools - I.E> MS Project/Excel - I find it tricky to drop excel file into JIRA.
May 30, 2019
JIRA Service Desk
Score 10 out of 10
Vetted Review
Verified User
We put Jira tasks as discussion items on the follow-up decisions and actions-up Issues, which are fielded up by the meeting members concerned and discussed in the meeting. Teams use Portfolio for Jira to effectively plan by creating reliable forecasts, staying informed with realistic schedules, and effectively troubleshooting and managing releases in an ever-changing environment.
- Polished user experience
- Unlimited Custom Fields
- Bugs and defect Management
- I spend most of my working day in the agile boards! So easy to use and endlessly configurable. I can't fault it
- It provides all of the collaborative tools we need to manage our work and maintain documentation for future reference
- Hard to setup
- Too many features
- Difficult to use
JIRA Service Desk (JSD) is being used by our organization as our primary ticketing system. IT, HR and other centralized company departments use this software as a means to communicate between and users and the support staff. It solves the business problem of keeping track of a large multitude of requests and efficiently storing and keeping track of information that can be pulled up in seconds whenever the need arises. Its ability to be customized to our specific needs makes it a truly valuable tool for our organization.
- Highly configurable Notification Scheme, allowing free customization on who receives notifications and when
- Ability to add extra features through the highly diverse Atlassian Marketplace.
- Simple and highly customizable ticket interface. The Software can be almost completely branded in every aspect to represent your organization.
- Integration with JIRA Software allows support tickets to be moved into other Log Term projects as necessary.
- Ability to control the number of email notifications received (Note: this is a new feature in the Latest release but I personally haven not extensively looked at it and how well it solves the existing problem).
- No way to reply to multiple tickets at once, say you got 4 tickets in for the same issue, there is no way you can reply to them in one stroke. Other Ticketing systems do have this ability.
- Using a large number of add-ons to customize and add additional features adds up quickly and can become rather expensive.
- Request forms are very basic and there is no native dynamic field ability available.
April 24, 2019
Jira Service Desk is a great option for a small/medium sized business for many reasons.
JIRA Service Desk is being utilized by a segment of our company for helpdesk tickets and project boards. I am currently rebuilding a new platform from scratch to support the entire company, including Confluence. The goal is to have a central location for issues and requests rather than multiple points (instant messaging, email, Salesforce, and notepads). Tying it in with Confluence gives us the ability to allow employees to solve the issues themselves and hopefully cut down on submitted tickets.
- When typing up a summary for an issue, the suggestions from Confluence are excellent!
- Setting up ticket queues for agents is easy and can be filtered based on rules written in JQL (or using the basic rule picker). I am able to set up queues specifically for whatever rules I want -- for instance, critical tickets that are 30 minutes away from the "time to resolution."
- Search and filter features are nice because you can build and save a filter, grant access to that filter to any users/groups you want, and even subscribe yourself or others to that filter to be notified via email on a schedule.
- Some of the built-in functions and workflows are surprisingly limited given the fact that you can customize a lot with JQL. These limited areas do not allow you to use JQL. For instance, the built-in notifications are lacking. They have one that is great-- "notify on critical ticket creation"-- EXCEPT that it does not allow you to notify a group or anything, only individual users.
- The ticket interface is a little odd for agents. Changing the status is not a simple drop down from unassigned to open to in progress to pending, etc. There are a couple of tabs ("investigate", "pending", "workflow") where you can change the status in different ways. Maybe I am just not used to this way of doing it, but I feel like it could be simplified.
- It can get complicated deleting/changing some of the out-of-the-box fields and rules, because you never know what will break workflows or other automated/built-in features.
We added Confluence to Jira Service Desk which made automated knowledge base suggestions so easy for our customers to look at, and use if they can, as well as reduced our ticket count dearly. They also helped in having a better utilization of the current knowledge base and help trigger making newer documents to enable self-service with the users. Since the user base grew, this was eventually replaced with Service Now.
- Great use of knowledge base.
- Interactive with the customers to create tickets and shows better suggestions with the existing KEBD.
- Helped automate a lot of tasks which were similar or repetitive.
- Would throw out errors a lot and needed support to come in and fix the infrastructure.
- Knowledge base handling was poor at times and queries would get lost in translation.
- User's complaints with Jira increased for having the ability to navigate a few times which became frustrating.
January 05, 2019
Jira As a Service Desk
- Service Desk can be integrated with JIRA, which helps you to involve software development teams easily and trace the development progress.
- Service Desk can be integrated with Confluence. Thus you can provide a good knowledge base to your customers.
- Third party Plugins from the community provide absent features. Thus you don’t need to wait for Atlassian to implement long-awaited features.
- JIRA Service Desk gives you the ability to use different workflows for different types of issues. You may create your own workflows.
- It gives you the ability to create conditional actions.
- Their customer portal is very clean. To open a new case or monitor open cases is simple. It would be great if more of it were like the portal. It would be great if we could share some reports.
- Putting customers’ employees in a team is possible, but doesn’t fix some problems from a flexibility point of view. It needs some improvement.
- Conditional notifications to third parties are limited.
- Eg. We are an integrator company, and our projects require us to route some issues to our partner companies’ service desk systems automatically due to SLA agreements, which is not easily possible.
November 12, 2018
JIRA - the game changer!
Score 8 out of 10
Vetted Review
Verified User
Jira is being used by multiple departments across my organization (Client Service, Financial Service, Tech Engineering, etc). Previously, my company was using a tool (designed in-house) to intake, prioritize, and track tickets submitted for development (maintenance, bugs, enhancements). The downside of this legacy technology was mainly reporting capabilities. We were unable to do a proper post-mortem in order to determine what areas of the overall process could be improved (if deadlines were not met).
- allows multiple users to collaborate on the same project with ease.
- offers multiple reporting options to track tickets.
- automated emails relating to updates - users are always notified when they need to take action on a particular task.
- Jira does not seem to like IE. It is much quicker on Chrome.
- Can be overwhelming for a new user. Training resources are somewhat limited.
- I wish there was a way to set rules behind automated emails. Example: only send emails when status or assignee has changed.
November 05, 2018
Jira it is if it is IT.
Currently, we use Jira Service Desk for receiving, tracking and responding to our online customers who might have queries. We keep a track on all queries, the effort needed to respond to the queries, and simultaneously we also forward queries that are a little more complex to the development and product teams. We also use Jira Service Desk in the marketing team to gain insights into the kind of queries received.
- Issue Tracking is easily the most important feature of Jira Service Desk
- Views and Dashboard can be customized
- We can track the progress of other projects that are on the Jira Service Desk
- UI can be improved
- Though it is a very robust tool there are certain features which are not very useful
October 11, 2018
Ideal tool for tracking requests if your team is already using JIRA for Sprint planning
JIRA Service Desk is being used by our IT team to receive, track and manage requests from our customers (students, staff, faculty)
- Tracks requests from customers well
- Easy to escalate requests and issues to incidents
- Run reports on number and type of requests being received by the team
- A better User interface
- More intuitive admin console and panel
- A more robust knowledge base similar to Zendesk's knowledge base
September 17, 2018
SharePoint admin enjoyed using Jira
It was being used for project management, tracking progress, questions and collaboration while using Agile methodology. It was also used to document procedures of how to do something in SharePoint, SP Designer and migrating data from company sandbox to customer platform. Jira was utilized to document meetings, ideas and scrum discussions.
- It is compatible for Agile methodology where it lends a platform of sufficient communication, accountability of tasks and provided a space for a group email. This prevented replication of tasks that were already completed or decisions already made without having to pester the project lead on what was discussed if you missed a casual meeting or scrum.
- Search results in Confluence does not work well if you begin with a spacename at the beginning. For example, if I were to list something as "abc def" and search under "def", results are not found.
- Issue tracking can be cumbersome when colleagues overload or customize it.
- Jira tends to force premature convergence of a process, then making it inconvenient to change it.
September 14, 2018
Smart solution for a good price
Score 7 out of 10
Vetted Review
Verified User
JIRA is used to keep track of the open requirements of our external clients. It is used for every user in the company. The main problem addressed is to respond to customer requirements within agreed SLA to keep our external customers happy and not to impact the daily operations and help them achieve goals.
- Easy implementation
- Easy to use
- Friendly UI
- More Funcionalities
- Integration with some other tools
- The portal can be a bit difficult to understand at the start for beginners
September 13, 2018
Jira Service Desk - A product worth looking at
Jira is being used primarily by our Information Technology department. It is being used for task management, project management, and time management. Jira helps us to stay organized all in one place.
- Task management - There are many options when creating a task that should fit a variety of use cases. It works well to keep everyone accountable.
- BigPicture - Gantt has been useful for the breakdown of very large projects. We can track multiple phases and see where most of our time was spent.
- Jira allows you to track hours worked on projects, this has been helpful to determine how long similar tasks/projects will take.
- The number of options can be overwhelming for the average user. A simple task creation becomes surprisingly complex. Proper training is important.
- My Task Dashboard could be displayed in a way that is more useful to myself. An interface with more information and displayed tasks all on one screen would be nice.
August 17, 2018
JIRA for your Project... Good or Bad?
We use JIRA in our project to keep track of individuals' work, as well as to collaborate all the tasks and documents at one place. We use its Confluence integration feature to keep all the documents present in Confluence available to all. We simultaneously keep track of all tasks using JIRA. We track which tasks are completed, which are pending, and how much effort is required to complete them.
- Documentation is reduced, because we do not need to maintain Excel sheets to keep track of all the tasks. The service desk allows us to do that with minimal documentation.
- Taking an example of a defect that comes up during testing, this defect can also be raised here and its progress can be monitored by the developer, the tester, as well as all the participants involved. This makes it the single point where everything in the project is tracked.
- All the updates in the task assigned to a person are received via mail and there is no need to check the portal again and again, which surely saves time.
- The portal can be a bit difficult to understand at the start. Because there are too many features. So there is a chance that if the UI were improved, this would be made a bit simpler. The user could understand better and more quickly, improving the efficiency of the tool.
- Although the tool is really powerful right now, it could be made a bit more automatic. That is, it could help the user in some basic tasks like creating categories of tasks and automatically, adding some sub tasks, and logging some work which would be editable by user. But giving the user something to start with would save a lot of time.
- Also there should be a weekly alert showing the hours logged into the portal, which can help the user track his work, how much he has logged in. So that one can log accordingly.
August 08, 2018
JIRA- easy to use even for beginners
JIRA is used to track our day to day tickets and user stories to be accomplished for a particular sprint. Most of the projects in our organization use this and it helps to easily track our progress and when a particular thing has to be done.
- Filters and dashboards really help a lot to easily get into the right ticket
- This tool can be used easily and it's pretty simple but does a lot of things
- Most of the times while calculating the pending hours or minutes it doesn't show the correct amount. Due to this, some tickets cannot be closed.
- While loading the page it'll be slow sometimes.
We use JIRA service desk for issues reporting, IT ticket, software and permission changes request, etc...So for example, when a user needs something, they will open a ticket with their request and depending on the request type, we send the ticket to the queue so the team can work it. We also use it for our backlog grooming, for our agile work, and for development team stories build and tracking.
- I love the fact that it is web-based so all you need is a browser
- It is extremely flexible and customizable to fit anyone's needs
- Very fast, and you can build reports and filter in seconds
- The way you give user permission can be improved, maybe that needs to be broken down a little more
- I love the filters, but I think the way they display can be improved
- It is really hard to find issues, JIRA is amazing, but maybe the notification can be done little better. There is really nothing wrong with it but I still think there is a small room for improvement there
August 02, 2018
Efficient & Effective Tool for IT Service Management
Our team uses JIRA to raise tickets for our IT team and to submit talks/projects for our marketing and audience development teams. It started out as an easy way for us to get any development issues in the weekly and monthly IT sprints. Now, we also use it to collaborate on the creation of email newsletters, campaigns, etc. It's been great for tracking multi-user projects, sharing large files, etc.
- Real-time collaboration
- Customized views/dashboards
- Deadline management
- File sharing
- Issue tracking
- From my experience, JIRA is much better suited for IT/development than it is for marketers or project management teams. Some of the functionality is irrelevant for teams outside of IT, which can be off-putting for team members who aren't comfortable using new technology
- The email notifications from JIRA can get a little busy/cluttered. For example, if someone replies to an email from JIRA, the comments appear in JIRA and include their email signature, along with any images from their email signature. Then, those images appear in the attachments for that particular job. This sometimes causes projects to get a little disorganized.