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Jira Service Management (Jira Service Desk) Scorecard Summary
Feature Scorecard Summary
What is Jira Service Management (Jira Service Desk)?
Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users can connect service desk tickets to Jira Software issues and get to the root cause of problems before they escalate.
Categories: Help Desk, IT Service Management (ITSM)
Jira Service Management (Jira Service Desk) Screenshots
Jira Service Management (Jira Service Desk) Video
Jira Service Desk is the only service desk software that IT and service teams actually like to use. Built on the Jira platform, Jira Service Desk delivers an effortless service experience and adapts to your needs, with set up time and pricing at a fraction of competitors. Find out why 20,000+ customers trust Jira Service Desk at http://www.atlassian.com/service-desk
Jira Service Management (Jira Service Desk) Competitors
Jira Service Management (Jira Service Desk) Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
| Edition | Pricing Details | Terms |
|---|---|---|
| Free | $0 | per month |
| Standard | $20 | per agent/per month |
| Premium | $40 | per agent/per month |
| Enterprise | Contact sales team |
Jira Service Management (Jira Service Desk) Support Options
| Free Version | Paid Version | |
|---|---|---|
| Forum/Community | ||
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar |
Jira Service Management (Jira Service Desk) Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android |
| Supported Languages: | English, French, Spanish, German, Portuguese (Brazil), Portuguese (Portugal), Russian, Korean, Japanese, Norwegian, Polish, Chinese, Czech, Danish, Dutch, Estonian, Finnish, Hungarian, Icelandic, Romanian, Slovak, Swedish, Vietnamese |
Frequently Asked Questions
What are Jira Service Management (Jira Service Desk)'s top competitors?
ServiceNow IT Service Management, Cherwell Service Management, and Freshdesk are common alternatives for Jira Service Management (Jira Service Desk).
What is Jira Service Management (Jira Service Desk)'s best feature?
Reviewers rate Organize and prioritize service tickets highest, with a score of 8.9.
Who uses Jira Service Management (Jira Service Desk)?
The most common users of Jira Service Management (Jira Service Desk) are from Mid-size Companies and the Computer Software industry.