Modern and Easy to collaborate ITSM tool
Jira Service Management helps manage multiple teams to collaborate and work together efficiently. The UI is very straight forward and a …
Jira Service Management (Jira Service Desk)
Jira Service Management (Jira Service Desk)
Starting at $0 per month
View PricingOverview
Recent Reviews
Awards
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Best of
2021
Best of
2021
Popular Features
View all 13 featuresOrganize and prioritize service tickets (78)
9.1
91%
Service-level management (71)
8.9
89%
Change requests repository (67)
8.7
87%
Self-service tools (72)
8.1
81%
Reviewer Pros & Cons
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Pricing
View all pricingFree
$0
Cloud
per month
Standard
$20
Cloud
per agent/per month
Premium
$40
Cloud
per agent/per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/jira…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features Scorecard
Incident and problem management
9.0
90%
ITSM asset management
10.0
100%
Change management
8.0
80%
Product Details
What is Jira Service Management (Jira Service Desk)?
Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users can connect service desk tickets to Jira Software issues and get to the root cause of problems before they escalate.
Jira Service Management (Jira Service Desk) Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Self-service tools
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
Change management Features
- Supported: Change requests repository
- Supported: Service-level management
Additional Features
- Supported: Custom reporting
- Supported: Self-service Help Center
- Supported: Automation rules
- Supported: ITIL-certified
- Supported: Email support
- Supported: Pre-built workflows
- Supported: SLA's
- Supported: CSAT reporting
- Supported: Asset management integration
Jira Service Management (Jira Service Desk) Screenshots
Jira Service Management (Jira Service Desk) Video
Jira Service Management (Jira Service Desk) Competitors
Jira Service Management (Jira Service Desk) Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | English, French, Spanish, German, Portuguese (Brazil), Portuguese (Portugal), Russian, Korean, Japanese, Norwegian, Polish, Chinese, Czech, Danish, Dutch, Estonian, Finnish, Hungarian, Icelandic, Romanian, Slovak, Swedish, Vietnamese |
Comparisons
View all alternatives
Frequently Asked Questions
What are Jira Service Management (Jira Service Desk)'s top competitors?
ServiceNow IT Service Management, Cherwell Service Management, and Freshdesk are common alternatives for Jira Service Management (Jira Service Desk).
What is Jira Service Management (Jira Service Desk)'s best feature?
Reviewers rate Organize and prioritize service tickets highest, with a score of 9.1.
Who uses Jira Service Management (Jira Service Desk)?
The most common users of Jira Service Management (Jira Service Desk) are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
Reviews and Ratings
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