Jira is a Saviour
Jira Software is a project management tool that is widely used by various teams in our organization to manage their projects and tasks. …
Starting at $81.85 per month 10 users
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What is Jira Software?
Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
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Reviewer Pros & Cons
Pricing
Standard
$8.15
Cloud
per month per user (minimum 10)
Premium
$16
Cloud
per month per user (minimum 10)
Data Center
$44,000
On Premise
per year 500 users
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/jira…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $81.85 per month 10 users
Product Demos
JIRA Project Management Tutorial for Beginners (2022)
YouTube
The full overview: Roadmaps in Jira Software
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Jira Software?
Jira Software is a project management tool software used by agile teams and supports any agile methodology, be it scrum, kanban, or a team's own unique flavor. From agile boards to reports, users can plan, track, and manage agile software development projects. And since not every team works the same way, Jira Software allows teams to customize workflows, permissions, and schemes to match the unique needs of each team.
Jira templates also support use cases in enterprise marketing management, and projects to support operations, design HR, and enterprise marketing management.
With Jira Software, teams are able to:
- Track versions, features, and progress at a glance
- Re-prioritize user stories and bugs
- Estimate stories, adjust sprint scope, check velocity, and re-prioritize issues
- Estimate, track and report on story points; become more accurate
- Report on agile metrics to provide real-time, actionable data on team efficiency, quality, and overall performance
- Integrate with all the tools their dev team is already using, from the rest of the Atlassian suite (Bitbucket, Bamboo, Fisheye, and Crucible) to other popular developer tools on-premise or cloud (e.g., GitHub and Jenkins).
- Provide greater flexibility to curate which teams have access to which information with sprint and project-level permissions
- Flexibly tailor Jira tasks and their workflows to a specific team's use case
- Extend Jira with over 1,800 apps from the Atlassian Marketplace to fit any capability not provided by default
Jira Software Videos
Jira in a Nutshell Demo Video
Jira Software is a software development project management tool of sorts, that tracks progress, offers up project reports, and gives a great roadmap view to understand workloads and deadlines better. In this video, the TrustRadius team goes over Jira Software pricing, top feat...
Show More Jira Software Integrations
Jira Software Competitors
Jira Software Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
Jira Software starts at $81.85.
Reviewers rate Support Rating highest, with a score of 8.8.
The most common users of Jira Software are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort to learn. Several reviewers mentioned that they were able to navigate through the platform easily and quickly adapt to its features.
Seamless collaboration through integration with other tools: Many users appreciated JIRA's ability to integrate with various plugins and add-ons, enabling seamless collaboration across different teams and departments. This integration allowed for enhanced productivity by bringing together different tools into one centralized platform.
Flexibility of customization: The flexibility of JIRA in terms of customization was highly regarded by users. They mentioned being able to customize bugs, tasks, and stories based on the specific requirements of their projects. This flexibility helped them tailor JIRA to their unique project management needs.
Confusing and overwhelming user interface: Many users have expressed frustration with the confusing and overwhelming user interface of JIRA. They find it difficult to efficiently complete tasks due to a lack of intuitive navigation and cluttered design.
Complexity and difficulty in customization: A significant number of reviewers find JIRA's customization options to be complex and challenging. It often requires dedicated training to effectively navigate and utilize the software's customization features.
Limitations in reports, charts, and attachments: Users have reported challenges in sharing information within JIRA due to limitations in reports, charts, and attachments. These limitations hinder effective collaboration, communication, and data visualization.
Attribute Ratings
Reviews
(1-25 of 79)Companies can't remove reviews or game the system. Here's why
February 21, 2024
Atlassian Architect
We use Jira Software for both Service management and for tracking business processes. It is great for automatically sending out notifications when they are needed - set up of notification schemes and workflows are required, but are easy to configure. Jira Software also comes with dashboards with gadgets which make it really easy to visualize the ongoing work in different ways. The agile boards make it easy to transition issues, just click and drag to the appropriate column. All transition popups occur directly in the agile board without having to leave the board and come back to it. I have been working with Jira Software and Confluence for 17 years in various capacities. It was originally difficult to learn, but with the builtin project templates, now the configuration is much, much easier. One of the great things about Atlassian (Jira Software's vendor) is that they offer certification in various areas within Jira Software and this aids in job security and ability to show off your skills as they apply to different companies and organizations.
- agile boards
- dashboards
- Jira Query Language
- Reporting
- Atlassian Marketplace of Apps
- Community for discussions and Q&A
- notifications with link to issues
- company managed projects vs team managed projects
- allows for duplicate names of entities - can get confusing
- administrators get too many emails - they are added to the watch list for every project they work on.
Our team needed an application to which could support agile methodology of Scrum. We wanted a tool to help teams plan, track, and manage their work. We use Jira Software to solve our problems of requirement gathering, backlog management, sprint planning and tracking, and reporting to management. We also use it for gathering requirements, roadmap planning and reporting bugs in a single place.
The scope of our use is at the team (department) level.
The scope of our use is at the team (department) level.
- Running sprints and tracking progress of roadmap, epics, story, task and subtask
- The user interface is great. It allows tables inside details, have common shortcuts and clean design.
- Can create custom dashboards and can view data in multiple ways
- Advanced access rights based on role
- Roadmapping can be improved to allow advanced roadmap in normal paid subscription
- Should allow to duplicate tasks for iOS, Android and Web instead of doing it manually
- The mobile app should allow bug reporting with just image screenshot and a single sentence and assigned to person.
Score 8 out of 10
Vetted Review
Verified User
We mainly use Jira software for tracking issues, tasks & bugs.
- Problems addressed by this software:
1. Keeping the whole team in single and transparent track.
2. Helps in solving issues more efficiently.
3. Bugs tracking is more effective.
- Scope of use case:
1. It is very important tool in terms of software development lifecycle.
2. Helps in tracking bugs and overall enhancing the security features of our product.
3. It helps business in terms of reducing overall cost.
- Problems addressed by this software:
1. Keeping the whole team in single and transparent track.
2. Helps in solving issues more efficiently.
3. Bugs tracking is more effective.
- Scope of use case:
1. It is very important tool in terms of software development lifecycle.
2. Helps in tracking bugs and overall enhancing the security features of our product.
3. It helps business in terms of reducing overall cost.
- Effective work visualization using Kanban board feature.
- Work-in-progress limit is very helpful for increasing overall work efficiency.
- Bugs, issues & story creation very easy using this tool.
- Some tools and features are not very user-friendly at first.
- Sometimes difficult and complex to configure.
- We will recommend some efficient learning community to be made to address this.
March 14, 2023
Jira - Excellent Project & Workflow management tool
Score 9 out of 10
Vetted Review
Verified User
We use Jira software for project, issues, bug, task and workflow management. It provides a centralized platform for managing development projects, from planning and development to testing
- Workflow management
- Project management
- Task management
- Project Planning
- Issue & Bugs tracking
- Performanace
- User management
- Integration
- Templet for Project
February 13, 2023
Jira helps me do my job better and easier!
Score 10 out of 10
Vetted Review
Verified User
I use Jira as a work management tool. Jira is very helpful in creating and managing work projects and keep track of the projects. Jira can also be configured with addons, even for Service Desk, that will help call centre managers, help desk agents. I am mainly using Jira for tracking the sprint work and for opening bugs, where it is very configurable, the Jira Administrator being able to configure the fields almost everywhere in the app.
- Bug tracking
- Project management
- Email notifications
- Test case management
- I do not have any cons related to the app
- Jira has multiple versions, and if working on multiple projects on different Jira versions, might create a little confusion
September 19, 2022
Go Agile in the right way
We use Jira Software mainly for our Engineering department, this includes Software engineers, Dev Ops, IT, and DBAs. We use Jira Software as our main Agile software development process software tool. We use it to track projects end to end, from writing the initial idea to the point that is deployed in Prod. Jira is being used to ensure that our development process is flowing through an Agile framework and it helps to have a clear view of the project's timelines.
- Projects progress tracking.
- Tracking teams performance.
- well defined and easy to use tool.
- friendly and highly customizable.
- Creating custom reports could be complicated for non-technical people.
- Really basic add-ons shouldn't cost.
- Query requires dev language knowledge.
August 18, 2022
Jira is great for software development lifecycle management
Jira Software is used to [organize] and track our work. We have multiple backlogs and boards, each team with it's own. It is used across the whole [organization] and addresses our need for quantifying the progress on our tasks.
- Jira is particularly good at holding all our goals and tasks, all of them being well described within the software and
- Jira has integration with a lot of 3rd party tools
- Navigation between boards and backlogs is seamless, all of them being linked to each other
- Posting URL's in comments is auto-transformed into text preview of that URL and there is no setting to avoid it.
- Integration with even more 3rd party tools would be nice
Score 9 out of 10
Vetted Review
Verified User
So Jira has been the primary task management software at our organisation for a long time now, it started as a task management product for our day-to-day task tracking. However, with its various integrations with almost all the tools and platforms required for software engineering, Jira has become an end-to-end project management platform for us. Now, we manage our end-to-end product engineering process by using Jira.
- Right from the first step of a product development process, that is the requirement analysis and tracking, we use Jira's Epic and Stories for organizing various requirements.
- Task management and ownership overview.
- Build and deployment process by using another Atlassian product ( bitbucket) alongside Jira.
- Transparency over the product engineering roadmap throughout the organisation.
- A lot of new product engineering tools are coming up, Jira has to provide some integrations for those as soon as possible.
- Migration from other systems to Jira is a bit complex, as there's no automated process for that and it's mostly a manual process.
The CS, Engineering, and Product teams use Jira Software to manage platform defects, feature requests, and tasks. We also use Jira Software to track projects for new apps and improving existing apps. This is a cornerstone application for us since it runs our entire Engineering and Product operations.
We rely on Jira Software to prioritize work across multiple groups inside the Engineering team who handle different aspects of the platform. Having cross-functional visibility is key to understand and track the workload being distributed across the backend and frontend teams.
We rely on Jira Software to prioritize work across multiple groups inside the Engineering team who handle different aspects of the platform. Having cross-functional visibility is key to understand and track the workload being distributed across the backend and frontend teams.
- Customizability is impressive. Being able to establish automations and custom fields of all types helps when we need to build new templates to support different efforts.
- Integration into third-party apps like Git, Bitbutcket, and Zendesk helps streamline our processes and visibility across teams.
- Easily customizable dashboards are a huge help when it comes to analyzing the vast amount of data available in Jira Software.
- Bloated - the app has so [many] features and functionality that it tends to bog down from time to time.
- Expensive - Jira Software is by far one of the most expensive offerings out there.
- No dark mode support - it's 2021, we should have [a] dark mode.
- Nickle and dime features - Need to pay for common functionality like Git integration.
- Lack of automated alerts around metrics like ticket age, last update, etc.
December 08, 2021
Recommended for every IT company
We use Jira to drive our product development. We use agile to develop our product and it is very easy to create sprint boards and manage stories in Jira. Jira is a revolutionary product and improved the efficiency of our team because it provides transparency within the team.
- Ticket Management
- Sprint Boards
- Reports
- Configurable fields and workflows
- Suggested workflows
- There is scope of improvement in reports
- Scope of improvement in bulk changes
November 04, 2021
Jira Software is a good task management solution for medium to large software teams
We utilize Jira Software in our software development life cycle process to keep track of tasks, bugs, and deadlines. We also utilize this took in keeping track of our internal processes, requests, and the status of those tickets. This software is used company wide and solves the business problems of task tracking for all employees.
- Task tracking
- Notifications of new tasks and task updates
- Permission based boards and ticket updates
- Jira Software could use some UI updates for its dashboard
- Jira Software needs an archive feature for old projects
- Permission flow for users and projects is very convoluted and hard to manage
August 23, 2021
Jira for Cross-Departmental Collaboration
Jira was owned by our Product and Development team, however, it was used by my Support team to log bug tickets that needed to be addressed by a developer. It allowed us to provide all of the pertinent information regarding a bug in our system and also track the status of work to fix the bug.
- Customization - you can set up your Jira instance however you would like to meet your needs.
- Streamlines communication between teams. You can add multiple users across departments with different access.
- Filter and report to view the information you need. This was important for us in locating open bug tickets submitted by Support so we could stay on top of them.
- For someone using Jira for the very first time, it is not the most intuitive system. Maybe some more in-app tooltips would be helpful for users logging in for the first few times.
August 13, 2021
Jira Software allows quick management of your software backlog with tons of features!
My company currently uses Jira as a Service desk for our IT and circulation departments. One is internal, but for circulation this requires answering tickets for readers of our publication.
For internal uses, it addresses the need for a central location for all IT tickets, as well as asset management. In addition to answering simple requests from employees - all hardware assets are managed in Jira. We setup a project where the tickets are each an asset and it's worked very well. In addition, using our internal management software (custom) we setup an integration which pairs each ticket logged with that asset.
Externally, the Jira system allows us to easily interact with readers who are having issues. The solid email ticket feature was the main attraction for using Jira for this.
For internal uses, it addresses the need for a central location for all IT tickets, as well as asset management. In addition to answering simple requests from employees - all hardware assets are managed in Jira. We setup a project where the tickets are each an asset and it's worked very well. In addition, using our internal management software (custom) we setup an integration which pairs each ticket logged with that asset.
Externally, the Jira system allows us to easily interact with readers who are having issues. The solid email ticket feature was the main attraction for using Jira for this.
- Manage tickets, whether with or without SLA.
- Manage projects using agile including a backlog.
- Managing tickets for users outside the system with the service desk feature.
- Management of the software is very difficult at times, although has improved.
- Ability to manage resources is really non-existent, there are some plugins but they are ALL buggy (I've tested them all).
- Better integration with Trello, would love to see this happen. Right now it's very clumsy.
From my involvement, we use Jira to track requests for sustaining projects in IT. If we do use it for new development, I am not exposed to that. Jira helps us communicate with a team when we are making changes to our IT tools that impact multiple departments and keeps track of these changes.
- Notification of changes - I appreciate the email notification when things have been updated in the tickets.
- The visual workflow is fantastic
- This might just be the way that we use it, but the ownership updates as the ticket progress can be a little clunky.
- I am not sure why on some tickets I can reassign to the next person and on others, I have to request that the assignment gets changed.
July 15, 2021
an Engineer's Review of Jira
[Jira Software] is being used across the organization by all teams to track tasks, deliverables, and document information such as meeting minutes during the course of a project. The product managers create the tasks and specify the deadlines and the engineers get assigned tickets to work on. It is also referred to in the Product Life Cycle Management software since a lot of information are included in Jira.
- Adding a detailed description of the task
- Tagging different people for comments
- Adding pictures, documents etc.
- Often adding a picture needs several tries due to "failed" error messages
- Time tracking is very basic and can certainly improve
- The watching option does not always send an email notification with updates, even if it is set to do so
July 07, 2021
A reliable issue tracking system for an agile team
<div>We use Jira to track every single task that all engineering teams execute. Either for unexpected tasks or for planned tasks that follow the product roadmap, we use Jira to track every task/story that the agile teams work on every spring and daily.</div><div><br></div><div>We also use Jira to quantify each team's capacity, see the progress and evolution of our products, and see how close we are following the schedule to complete the roadmap of each project.</div>
- Team collaboration
- Task management
- Third party integration
- Documentation
- Estimation
- Jira on premise allows to easily make mistakes avoidable with Jira on cloud
- Jira on cloud is faster to implement but restrictive compared to on premise
July 05, 2021
How defect management gets seamless with Jira
Jira Software is used by the managed services team. Managed services team uses Jira to report, track and manage defects.
This is used as an issue tracking tool at different stages of project lifecycle like development, migrations and post go-live support. There have been several enhancements for the tool for the last 3-4 years with respect to project management.
This is used as an issue tracking tool at different stages of project lifecycle like development, migrations and post go-live support. There have been several enhancements for the tool for the last 3-4 years with respect to project management.
- Issues tracking.
- Defect management.
- Reporting dashboard for defect management.
- Project management.
- Reporting dashboard.
- Quick filters.
Our organization uses Jira Software extensively for the development, engineering, product, design, and support teams. We manage all of our projects within Jira Software, and our support team also uses it to create bug tickets, tasks, and UX improvement requests on behalf of our customers. It allows for effective and streamlined communications between our teams globally and in various time zones.
- Cross-team collaboration
- Integration with other vendors
- Scalability and customization
- Reporting and custom boards
- Search and reporting can be clunky unless you're technical; some folks working in Jira Software aren't super technical and it makes it difficult for them
- Limitations on things like file sizes make it difficult to collaborate at times; we need to use a cloud host like Dropbox to host files, such as videos, that are too large
Jira was implemented to track all Product development, customizations, and customer production support tasks in the Argentina solution center. Product development teams keep track of user stories, development tasks, and test cases, while product support attending customers keeps track of bugs or product enhancements, using a single tool that also integrates with other internal/legacy tools.
- Very customizable, workflows can be defined based on company definitions.
- Improves communication and access to information. It is easy to understand each item's status, priority, and responsible person.
- Allows us to prioritize tasks and estimate delivery dates.
- May have too many options for small and simple projects, making it a little hard to use for starter users.
- It is more expensive that other options.
- Help does not cover all options.
June 10, 2021
Jira Software tool review from QA perspective
We use it in our entire organization. It addresses the needs of multiple departments with use of multiple projects along with the handling of defects and upcoming projects.
- Error Handling
- Swimlanes
- Kanban
- Integration with Ghost Inspector
- Test case bed so all things handled in Jira Software
- User Friendly
We were using Jira Software to manage technical projects within the Information Systems department. We had some projects that had a definite schedule with milestones, deliverables, and tasks. We also had other ongoing projects that required scheduling, prioritization, and resource assignment. Jira Software was helping us to organize and coordinate our activities.
- Cloud-based, web application
- Drag-and-drop functionality within Kanban boards
- Clean, crisp design that is pleasing to the eye
- Does not work well for a traditional IS helpdesk application
- Very difficult, if not impossible, to provision separate security for departments within the same organization
- Jira's terminology takes a long time to get used to and for end users to learn (and many never do, seemingly)
Jira is being used across the entire organization for different needs.
The R&D team is the main "heavy" consumer to manage the development of our software, but Jira is also being used by other teams like product, graphics, support, customer success etc. It let's us collaborate and prioritize our daily tasks while maintaining transparency between teams.
The R&D team is the main "heavy" consumer to manage the development of our software, but Jira is also being used by other teams like product, graphics, support, customer success etc. It let's us collaborate and prioritize our daily tasks while maintaining transparency between teams.
- Project management.
- Knowledge sharing.
- Time management and prioritization.
- The software is too "old school" - the UX can be improved.
- Since it's very flexible, it's also difficult to administer and make changes.
- It sometimes has performance issues during work.
May 13, 2021
Jira - the software project management king
Jira is an integral part of our organization. If it's not used across the whole organization it's probably close to 90%. We use it to manage our internal software projects and products. We also have clients that use Jira Software where we are asked to create and manage tickets. It helps keep us organized and accountable for our work and efforts on any project.
- Organize
- Customization
- Accountability
- Steep learning curve
- No dark mode
- Legacy Jira was arguably better
We love to try new services for the project management area, and we have decided to stay with Jira as the main platform for scheduling and workflow configuration, which we can extend as much as needed, and where we can add employee information depending on the desired scope of work.
- It is easy to know the status of the work situation in the project at all times because all users in the project are informed of every event.
- Jira has an above-average quality of integration with project services, which allows it to be used in conjunction with many online storage or instant messaging services.
- Atlassian constantly sends out newsletters about updates that are released for the Jira platform, which keeps us informed at all times about new software enhancements and strategies we can apply using these new dynamics to work better.
- Jira does not include a manual configuration function for editing workflows using information modeling strategies.
- The platform tends to be slow when working with external workflows while they load.
- Jira does not integrate with Analytics tracking platforms extensive enough to be able to review our performance figures during marketing campaigns we do to the project from some other non-Atlassian software.
April 12, 2021
JIRA: A helpful tool for project roadmapping
We use Jira to follow progress in every step of the way for projects the company is currently working on. We can track bugs or issues that come up and have the correct people be attached to a Jira ticket and get the problem solved quickly. We can keep our notes together in an organized way for each project and task.
- Addressing issues that come up.
- Fixing bugs/assigning the right employees to handle it.
- Keeping track of the status of projects.
- No locking feature for a case if a person is working on it.
- Lack of test and requirement management.