Jira is a Saviour
Jira Software is a project management tool that is widely used by various teams in our organization to manage their projects and tasks. …
Starting at $81.85 per month 10 users
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What is Jira Software?
Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
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Reviewer Pros & Cons
Pricing
Standard
$8.15
Cloud
per month per user (minimum 10)
Premium
$16
Cloud
per month per user (minimum 10)
Data Center
$44,000
On Premise
per year 500 users
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/jira…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $81.85 per month 10 users
Product Demos
JIRA Project Management Tutorial for Beginners (2022)
YouTube
The full overview: Roadmaps in Jira Software
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Jira Software?
Jira Software is a project management tool software used by agile teams and supports any agile methodology, be it scrum, kanban, or a team's own unique flavor. From agile boards to reports, users can plan, track, and manage agile software development projects. And since not every team works the same way, Jira Software allows teams to customize workflows, permissions, and schemes to match the unique needs of each team.
Jira templates also support use cases in enterprise marketing management, and projects to support operations, design HR, and enterprise marketing management.
With Jira Software, teams are able to:
- Track versions, features, and progress at a glance
- Re-prioritize user stories and bugs
- Estimate stories, adjust sprint scope, check velocity, and re-prioritize issues
- Estimate, track and report on story points; become more accurate
- Report on agile metrics to provide real-time, actionable data on team efficiency, quality, and overall performance
- Integrate with all the tools their dev team is already using, from the rest of the Atlassian suite (Bitbucket, Bamboo, Fisheye, and Crucible) to other popular developer tools on-premise or cloud (e.g., GitHub and Jenkins).
- Provide greater flexibility to curate which teams have access to which information with sprint and project-level permissions
- Flexibly tailor Jira tasks and their workflows to a specific team's use case
- Extend Jira with over 1,800 apps from the Atlassian Marketplace to fit any capability not provided by default
Jira Software Videos
Jira in a Nutshell Demo Video
Jira Software is a software development project management tool of sorts, that tracks progress, offers up project reports, and gives a great roadmap view to understand workloads and deadlines better. In this video, the TrustRadius team goes over Jira Software pricing, top feat...
Show More Jira Software Integrations
Jira Software Competitors
Jira Software Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
Jira Software starts at $81.85.
Reviewers rate Support Rating highest, with a score of 8.8.
The most common users of Jira Software are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort to learn. Several reviewers mentioned that they were able to navigate through the platform easily and quickly adapt to its features.
Seamless collaboration through integration with other tools: Many users appreciated JIRA's ability to integrate with various plugins and add-ons, enabling seamless collaboration across different teams and departments. This integration allowed for enhanced productivity by bringing together different tools into one centralized platform.
Flexibility of customization: The flexibility of JIRA in terms of customization was highly regarded by users. They mentioned being able to customize bugs, tasks, and stories based on the specific requirements of their projects. This flexibility helped them tailor JIRA to their unique project management needs.
Confusing and overwhelming user interface: Many users have expressed frustration with the confusing and overwhelming user interface of JIRA. They find it difficult to efficiently complete tasks due to a lack of intuitive navigation and cluttered design.
Complexity and difficulty in customization: A significant number of reviewers find JIRA's customization options to be complex and challenging. It often requires dedicated training to effectively navigate and utilize the software's customization features.
Limitations in reports, charts, and attachments: Users have reported challenges in sharing information within JIRA due to limitations in reports, charts, and attachments. These limitations hinder effective collaboration, communication, and data visualization.
Attribute Ratings
Reviews
(1-25 of 90)Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
My organization uses JIRA to organize projects and track velocity across teams. The business problem that this product addresses for my company is that we use it as a tool to communicate asynchronously across large project teams, report our tracking metrics, project-manage, and even plan and develop larger product roadmaps.
- Organization - JIRA is great for being able to organize the scope of major features or product launches in a way that can be visualized across teams.
- Communication - In a remote-first world, JIRA allows you to maintain tight communication and aligned scope even as teams work across time zones.
- Velocity Tracking/Project planning - JIRA allows teams to visualize and understand expectations for when to deliver a project, have insight into project/team/individual capacity, and track work overtime.
- Learning curve - There is a learning curve to working in JIRA, it is not immediately intuitive to a new user. It usually requires a lot of learning in order to most effectively and optimally use JIRA. A lot of it comes with time and experience.
- Lack of standardization - There are a lot of bells and whistles in JIRA. It's really great that you can label or organize tickets in a variety of different ways. It is really up to the organization to create a method of organizing within all of those bells and whistles. This means each time you go to a new organization, there is a lot of overlap, but you are learning a lot of new methods and best practices as well.
- JIRA can be a little bit frustrating and hard to use in terms of the ability to type and format content in each epic or individual story. It's good enough and JIRA has done a lot recently to add integrations (such as Figma) or other ways to link design, but it can be sometimes hard to translate complex requirements into JIRA in a consumable way.
February 21, 2024
Atlassian Architect
We use Jira Software for both Service management and for tracking business processes. It is great for automatically sending out notifications when they are needed - set up of notification schemes and workflows are required, but are easy to configure. Jira Software also comes with dashboards with gadgets which make it really easy to visualize the ongoing work in different ways. The agile boards make it easy to transition issues, just click and drag to the appropriate column. All transition popups occur directly in the agile board without having to leave the board and come back to it. I have been working with Jira Software and Confluence for 17 years in various capacities. It was originally difficult to learn, but with the builtin project templates, now the configuration is much, much easier. One of the great things about Atlassian (Jira Software's vendor) is that they offer certification in various areas within Jira Software and this aids in job security and ability to show off your skills as they apply to different companies and organizations.
- agile boards
- dashboards
- Jira Query Language
- Reporting
- Atlassian Marketplace of Apps
- Community for discussions and Q&A
- notifications with link to issues
- company managed projects vs team managed projects
- allows for duplicate names of entities - can get confusing
- administrators get too many emails - they are added to the watch list for every project they work on.
January 08, 2024
Essential software for a project development
Score 8 out of 10
Vetted Review
Verified User
We use Jira Software for an agile methodology. It is used often used for scrum meetings, kanban boards management for daily and sprint tasks, bugs management and analysis.<br>It provides way to communicate between teams and organizations to track the status and observations of the every bug or task ticket.<br>We mostly used for development purposes as to plan, to manage and track the development projects.<br>It widely used in other teams also apart from development team like bug status tracking and software integrations.<br><br>Overall, It is the single tool used for most of the important process in the software fields.
- Bug tracking
- Bug analysis
- Task creation and tracking
- Kanban board
- Difficult to use for first time users
- Lack of demo, It would helpful if they provide info and demo while using
- Sharing comments in the ticket is kept hidden, it will be unknown and not useful for the most of users
November 17, 2023
My Verdict on Jira Software : Should you use it or not!
Score 7 out of 10
Vetted Review
Verified User
Project management. The tickets for a development and testing are mapped as a Jira Software story,easy to track , segment and comment.
- Ticket management
- Defect management
- Business process management
- Effective communication between cross functional teams
- Easy to use
- Project management
- Interactive UI
- Could be a room for improvement towards documents upload and tracking
- More info of the linked ticket
- Could have better UI
- Load time could be enhanced
- Sometimes document upload fails
October 06, 2023
Extremely good on workflow monitoring and handy reporting tools
JIRA is being used by multiple departments within IT group. We used it mainly for bug and defect tracking, we also use it to coordinate and communicate tasks within a single or multiple department. It solves the hassle of tracking and documenting our activities and it also enables us to summarize progress and generate reports easily.
- JIRA does particularly well on tasks and activities tracking.
- It allows users to easily incorporate supporting documents with various formats.
- Easy monitoring and summarizing and is also flexible on assigning and commenting on a task.
- Sometimes the software is unresponsive
- I also experiencing some bug occasionally
- Comments are viewed and order historically, hence it's difficult to have context if commenting on older comments
Score 10 out of 10
Vetted Review
Verified User
We've been using Jira to track feature releases right from the requirement gathering phase to product delivery. The tasks as part of these deployments are broken down into different levels and accordingly it becomes easier for the team to work on them efficiently. It ca be used by all developers, testers and product managers. Jira is an effective ALM solution that also helps with defect tracking, test case management and more. It provides us various fields while creating issue types that help in setting priorities and criticalities, description, labels, story points, links and more. It's very easy to manage the life cycle of such issue types like create, clone, delete, attaching media, comments, move and more. It helps to keep track of data and work done across feature releases more effectively.
- Feature Release management
- Test case management
- Filtering issue types
- Filtering subtasks is not possible
- A complete ALM solution like Azure DevOps
Our team needed an application to which could support agile methodology of Scrum. We wanted a tool to help teams plan, track, and manage their work. We use Jira Software to solve our problems of requirement gathering, backlog management, sprint planning and tracking, and reporting to management. We also use it for gathering requirements, roadmap planning and reporting bugs in a single place.
The scope of our use is at the team (department) level.
The scope of our use is at the team (department) level.
- Running sprints and tracking progress of roadmap, epics, story, task and subtask
- The user interface is great. It allows tables inside details, have common shortcuts and clean design.
- Can create custom dashboards and can view data in multiple ways
- Advanced access rights based on role
- Roadmapping can be improved to allow advanced roadmap in normal paid subscription
- Should allow to duplicate tasks for iOS, Android and Web instead of doing it manually
- The mobile app should allow bug reporting with just image screenshot and a single sentence and assigned to person.
September 19, 2022
Go Agile in the right way
We use Jira Software mainly for our Engineering department, this includes Software engineers, Dev Ops, IT, and DBAs. We use Jira Software as our main Agile software development process software tool. We use it to track projects end to end, from writing the initial idea to the point that is deployed in Prod. Jira is being used to ensure that our development process is flowing through an Agile framework and it helps to have a clear view of the project's timelines.
- Projects progress tracking.
- Tracking teams performance.
- well defined and easy to use tool.
- friendly and highly customizable.
- Creating custom reports could be complicated for non-technical people.
- Really basic add-ons shouldn't cost.
- Query requires dev language knowledge.
August 18, 2022
Jira is great for software development lifecycle management
Jira Software is used to [organize] and track our work. We have multiple backlogs and boards, each team with it's own. It is used across the whole [organization] and addresses our need for quantifying the progress on our tasks.
- Jira is particularly good at holding all our goals and tasks, all of them being well described within the software and
- Jira has integration with a lot of 3rd party tools
- Navigation between boards and backlogs is seamless, all of them being linked to each other
- Posting URL's in comments is auto-transformed into text preview of that URL and there is no setting to avoid it.
- Integration with even more 3rd party tools would be nice
We use Jira for bug/improvement tracking and following Agile Methodology. We create tickets for our development work, plan which tickets to pick in the current Sprint, update statuses as the work is completed, and then get them closed. It also has the option to create team-wise boards which let you track the tickets for the whole team in a single place. This helps manage and estimate the work being done by the whole team. It also gets connected with GitLab so when we push something to Git with the commit message having a JIRA ticket number, the same starts to reflect on the ticket. Along with all this, we can comment and track the history of a ticket which makes things easier to track.
- Helps with Agile Methodology
- Issue/Bug Tracking
- Connects with GitLab
- Can't really think of things that could be improved. UI is already good and it is pretty fast!
The CS, Engineering, and Product teams use Jira Software to manage platform defects, feature requests, and tasks. We also use Jira Software to track projects for new apps and improving existing apps. This is a cornerstone application for us since it runs our entire Engineering and Product operations.
We rely on Jira Software to prioritize work across multiple groups inside the Engineering team who handle different aspects of the platform. Having cross-functional visibility is key to understand and track the workload being distributed across the backend and frontend teams.
We rely on Jira Software to prioritize work across multiple groups inside the Engineering team who handle different aspects of the platform. Having cross-functional visibility is key to understand and track the workload being distributed across the backend and frontend teams.
- Customizability is impressive. Being able to establish automations and custom fields of all types helps when we need to build new templates to support different efforts.
- Integration into third-party apps like Git, Bitbutcket, and Zendesk helps streamline our processes and visibility across teams.
- Easily customizable dashboards are a huge help when it comes to analyzing the vast amount of data available in Jira Software.
- Bloated - the app has so [many] features and functionality that it tends to bog down from time to time.
- Expensive - Jira Software is by far one of the most expensive offerings out there.
- No dark mode support - it's 2021, we should have [a] dark mode.
- Nickle and dime features - Need to pay for common functionality like Git integration.
- Lack of automated alerts around metrics like ticket age, last update, etc.
April 14, 2022
Better tracking, traceability, agile view dashboards...
Score 9 out of 10
Vetted Review
Verified User
Good issue tracking tool with all features defined clearly. Also, helps us manage daily agile activities with better viewability. But, can be improved in some areas. Examples: UI is too subtle, search patterns are not good enough, etc. The tool helps in tracking all items individually or separately using dashboards. Helps user manage their work and see live progress within the team.
- Tracking Progress
- Agile
- Dashboard
- Issue Management
- Search Patterns for GRID data does not work.
- UI is too subtle and hence less interesting.
- Finding access groups for particular dashboard URLs is difficult.
December 08, 2021
Recommended for every IT company
We use Jira to drive our product development. We use agile to develop our product and it is very easy to create sprint boards and manage stories in Jira. Jira is a revolutionary product and improved the efficiency of our team because it provides transparency within the team.
- Ticket Management
- Sprint Boards
- Reports
- Configurable fields and workflows
- Suggested workflows
- There is scope of improvement in reports
- Scope of improvement in bulk changes
December 01, 2021
Jira Software - the Swiss Army Knife of Software
I have used Jira Software as a core tool to support software development across globally distributed teams for large, complex software deliveries as well as smaller, routine service deliveries. In both cases, we have employed waterfall, iterative or Agile methodologies with Jira Software as our foundation. I found Jira Software added value in every case. Whether using Jira Software manually or vis automation tied to a business requirements system, Jira Software allows all stakeholders to easily get their arms around the work immediately. Near zero ramp-up time, completely intuitive UI/UX, tons of pre-built reports, exceptional dashboards and widgets (including easy-to-read graphics), super flexible tagging and tons of bells and whistles any user can add on - I love Jira Software. In my opinion, no other software comes close.
- Release management
- Tagging
- Process flows
- Collaboration
- Bulk ticket processing
- Pre-built Dashboards
- Bulk ticket creation via import
- Automated reminders for stale tickets
November 06, 2021
Best project management tool
Jira Software is being used to place customer's issues and V&V issues from the delivered load or legacy load it is used to track progress of analysis, tracing assignee, providing resolution to issues assigned, used for creating CR, PAR for the further development. Its used across whole IFS (integrated flight systems), it gives a platform for interaction between costumer's and development team. For any organization handling multiple costumer issues this a must Tool.
- Jira Software is bug and Issue tracker , tracks the progress and resolution to the issues parked gives the information needed to the management for tracking progress
- gives multiple tool for task management such as burn-up/down charts, sprint reports, velocity charts, scrum and Kanban boards
- it supports agile development methodology and works best for everyone be it development team V&V team or the management.
- Teams can start with a project template or create their own custom workflow. Jira Software issues, also known as tasks, track each piece of work that needs to pass through the workflow steps to completion.
- Customizable permissions enable admins to determine who can see and perform which actions
- little difficult for newbies to understand
- rooms for improvement in GUI
- sometime lags and delays work progress
September 03, 2021
Jira Software: Best SaaS for Software Development Projects!
Score 10 out of 10
Vetted Review
Verified User
In Aura Systems, we use Jira Software as our Project Management Tool. We adopted Agile Methodology and Jira empower us to iterate our products on development. On a daily basis we review our board, update tasks, change task status and complete sprints. We also use it as knowlegment source with Conduent and take advantage of Slack integration to enable great collaboration.
- Seamless Integration with development tools such as Slack, Github or Bitbucket.
- Very customizable workspace; you can choose the components of each task for your board, your own icons, labels and automated workflows.
- Relate all the issues/tasks with Epics and visualize upcomings results in Product Roadmap.
- They could improve the format of attaching files on Conduent, using pages with attachments is not the most friendly option.
- In the board by default is included to-do, doing, done on stages. It would be good to have QA (Quality Assurance) by default with some automations based on time and deployments.
- I think tasks could have 2 assignees (I know there is a possibility to add an assistant) but some issues are equal responsibility for two collaborators.
We are using it across our 20 person product/engineering team to manage our agile product backlog, defects, etc. We have also tried using it with other teams (marketing, support) as a more general product management tool (with varying degrees of success). It helps keep us organized, prioritize, plan iterations, etc.
- Extremely configurable
- Good backlog management
- Excellent ticket/issue structure
- Integrations
- The UI, though improved greatly over the years, is still often a bit cumbersome.
- Workflows (in classic Jira) are still painful to configure and use
August 13, 2021
Jira Software allows quick management of your software backlog with tons of features!
My company currently uses Jira as a Service desk for our IT and circulation departments. One is internal, but for circulation this requires answering tickets for readers of our publication.
For internal uses, it addresses the need for a central location for all IT tickets, as well as asset management. In addition to answering simple requests from employees - all hardware assets are managed in Jira. We setup a project where the tickets are each an asset and it's worked very well. In addition, using our internal management software (custom) we setup an integration which pairs each ticket logged with that asset.
Externally, the Jira system allows us to easily interact with readers who are having issues. The solid email ticket feature was the main attraction for using Jira for this.
For internal uses, it addresses the need for a central location for all IT tickets, as well as asset management. In addition to answering simple requests from employees - all hardware assets are managed in Jira. We setup a project where the tickets are each an asset and it's worked very well. In addition, using our internal management software (custom) we setup an integration which pairs each ticket logged with that asset.
Externally, the Jira system allows us to easily interact with readers who are having issues. The solid email ticket feature was the main attraction for using Jira for this.
- Manage tickets, whether with or without SLA.
- Manage projects using agile including a backlog.
- Managing tickets for users outside the system with the service desk feature.
- Management of the software is very difficult at times, although has improved.
- Ability to manage resources is really non-existent, there are some plugins but they are ALL buggy (I've tested them all).
- Better integration with Trello, would love to see this happen. Right now it's very clumsy.
August 09, 2021
Review Jira software
Score 7 out of 10
Vetted Review
Verified User
Jira Software is a great interface when it comes to Bug Tracking, centralized usage of board and tasks and gives a better visibility of the tasks which hav been completed, which are in progress, and which would be need attention.
So, the organization uses the Jira software for tracking, better vis[i]bility, for agile project management, customization of the activities and generate reports to check the amount of completion and remaining amount of work.
So, the organization uses the Jira software for tracking, better vis[i]bility, for agile project management, customization of the activities and generate reports to check the amount of completion and remaining amount of work.
- It is being used for Bug, Story and Task tracking, whereas it also enabled the team for recording or even finding or tracking bugs.
- These are also being used as a product/project management tool and in turn allow the user when it comes to assignment of the tasks which would require attention.
- It also provides a flexibility of having a kanban board which gives the user with a better vis[i]bility of what has been done, what is in progress and what is still remaining.
- This software is also being used as a scrum software development which is giving one the scope to be fast paced as it has a fixed and focused iteration.
- There is also a flexibility for management as well as tracking of the projects that might support both the traditional as well as agile project management and gives a centralized and customization flexibility.
- There is also a feature enabled in Jira Software for generation of reports like that of the BurnDown Chart, Sprint Chart, Velocity chart etc.
- There are still room of improvements.
- When it comes to using Jira Software in Mobile Phone as web version or as mobile version, it doesn't give a great UI / User friendly experience.
- Follows some of the complex integration as well as migration from many of the different ALM systems.
- The reports being generated are not reusable.
- The UI in the application is a little cluttered and also the filtering is not very convenient to use.
It is used across all SDLC related projects to track activities and progress of the projects. It is used as a database of all the work we have done in the past and the fixes made. It is used as a goal check and a planner that gives a pretty good estimates revolving around releases per sprint.
- Notifications
- Tagging Users
- Category of activity
- Attachment size
- Need to Learn Advanced Features
- Sensitive to Mistyped keys
July 07, 2021
A reliable issue tracking system for an agile team
<div>We use Jira to track every single task that all engineering teams execute. Either for unexpected tasks or for planned tasks that follow the product roadmap, we use Jira to track every task/story that the agile teams work on every spring and daily.</div><div><br></div><div>We also use Jira to quantify each team's capacity, see the progress and evolution of our products, and see how close we are following the schedule to complete the roadmap of each project.</div>
- Team collaboration
- Task management
- Third party integration
- Documentation
- Estimation
- Jira on premise allows to easily make mistakes avoidable with Jira on cloud
- Jira on cloud is faster to implement but restrictive compared to on premise
Jira was implemented to track all Product development, customizations, and customer production support tasks in the Argentina solution center. Product development teams keep track of user stories, development tasks, and test cases, while product support attending customers keeps track of bugs or product enhancements, using a single tool that also integrates with other internal/legacy tools.
- Very customizable, workflows can be defined based on company definitions.
- Improves communication and access to information. It is easy to understand each item's status, priority, and responsible person.
- Allows us to prioritize tasks and estimate delivery dates.
- May have too many options for small and simple projects, making it a little hard to use for starter users.
- It is more expensive that other options.
- Help does not cover all options.
June 16, 2021
The best agile planning and management tool for software development and creative teams
I have used Jira Software for at least 8 years in my consulting company and in all projects developed for my clients. I have also implemented Jira Software in large government organizations (500+ users).
Jira Software (formerly called Jira Agile) is the best agile tool for planning, managing and tracking software projects and all kinds of projects.
Jira Software's basic setup is very useful because it comes with some powerful out-of-the-box workfow templates (Scrum, Kanban, Classic), and it integrates with other powerful agile and collaborative tools from Atlassian, such as Confluence.
- Agile software development management and micromanagement with Scrum and Kanban.
- Agile planning and agile management with Kanban boards and custom boards, for projects and daily work.
- Agile and old-school bug tracking.
- Helpful reports on work done, workload, time tracking, Scrum sprints, planned vs. executed, etc.
- Super friendly setup on the cloud, with just one Gmail account (less than 2 minutes).
- Powerful on-premise alternative for large companies.
- You can mergen boards from different workflows!
- Really free full edition for 10 users.
- The main issue: on-premise edition for small companies. Currently you can just buy Jira on the cloud for Small companies.
- A little tricky administration, you have to browse a lot of options to find something.
- Next-gen workflows are not useful enough for most projects, it's best to use "the software approach" and disable the options you don't need on the screens.
June 11, 2021
Jira review
Jira Software is typically used within regulatory and post market surveillance. In our Regulatory Affairs Quality Assurance department of quality world, it is necessary to track defects / issues and take necessary action based on the investigations. This is where Jira comes in. It is one of the defect / issue tracking software / applications used in our org.
- Customization - Allows customization as per requirement.
- Differentiation of elements.
- Clear visibility of tracking of the issues.
- Automation.
- Better UI.
- Better integration capabilities.
Jira is one application that offers [a] one stop solution for all issue & project tracking, repository management, [and] tasks allocations related work. Our entire organization uses this application.
It has solved the problem where Excel was earlier used for work allocation, tracking requirements, [and] managing the code developed by different developers in [the] same project.
It also helps [the] Testing team to create functional test cases and tracking them for testing of applications.
It has solved the problem where Excel was earlier used for work allocation, tracking requirements, [and] managing the code developed by different developers in [the] same project.
It also helps [the] Testing team to create functional test cases and tracking them for testing of applications.
- Agile Reporting
- After Sales Service
- Scrum Boards
- Manage Code Deployment
- Licensing
- Community Edition
- Help Section
- Tutorials for Novice Users