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Jira Work Management

Jira Work Management
Formerly Jira Core

Overview

What is Jira Work Management?

Jira Core is Atlassian's general purpose business and project management tool available to smaller companies or teams and designed to suit a variety of purposes (e.g. marketing planning, product roadmap, etc.). In Jira Core, Workflows define process and enable teams…

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Recent Reviews

TrustRadius Insights

Jira Core has proven to be a game changer for many companies, providing them with the ability to effectively track activities, projects, …
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All the Information in Your Hands

10 out of 10
December 05, 2022
There are several use cases in business problems that can be applied, since personally I use it to create a product backlog and a sprint …
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Jira for Marketing Teams

7 out of 10
March 24, 2022
We use Jira Work Management (Jira Core) as a task and project management tool for the marketing team. In it, we centralized all the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 18 features
  • Team Collaboration (17)
    9.1
    91%
  • Support for Agile Methodology (17)
    9.0
    90%
  • Task Management (17)
    9.0
    90%
  • Resource Management (17)
    8.6
    86%

Reviewer Pros & Cons

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Pricing

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What is Jira Work Management?

Jira Core is Atlassian's general purpose business and project management tool available to smaller companies or teams and designed to suit a variety of purposes (e.g. marketing planning, product roadmap, etc.). In Jira Core, Workflows define process and enable teams to track tasks. Jira Core Cloud…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Jira Software?

Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

What is Trello?

Trello from Atlassian is a project management tool based on a Kanban framework. Trello is ideal for task-management in a to-do list format. It supports sharing boards and cards across users or teams. The product offers a free version, and paid versions add greater automation, collaboration, and…

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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

8.7
Avg 7.5

Professional Services Automation

Features that support professional services organizations

8.5
Avg 7.4
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Product Details

What is Jira Work Management?

Jira Core is Atlassian's general purpose business and project management tool available to smaller companies or teams and designed to suit a variety of purposes (e.g. marketing planning, product roadmap, etc.). In Jira Core, Workflows define process and enable teams to track tasks. Jira Core Cloud instances also have boards that let users visualize workflows and drag and drop tasks from to-do to done. It is available on the cloud.

Currently in Beta is Jira Work Management, the next evolution of the product. The tool includes calendar, task management, timelines and boards, supporting approval workflows and creative productions, and campaign organization.

Jira Work Management Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Jira Core is Atlassian's general purpose business and project management tool available to smaller companies or teams and designed to suit a variety of purposes (e.g. marketing planning, product roadmap, etc.). In Jira Core, Workflows define process and enable teams to track tasks. Jira Core Cloud instances also have boards that let users visualize workflows and drag and drop tasks from to-do to done. It is available on the cloud.

Reviewers rate Timesheet Tracking highest, with a score of 9.2.

The most common users of Jira Work Management are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(182)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Jira Core has proven to be a game changer for many companies, providing them with the ability to effectively track activities, projects, and the efficiency of their workforce. Users have found that Jira Core is particularly useful in managing tasks and work in both current and upcoming quarters, offering visibility and transparency to the workflow. With its flexibility, users have configured Jira Core to track requests, manage service desks, and monitor time spent, leading to better time and money management. In addition, Jira Work Management serves as a planner and tracker for large-scale projects, bug tracking, and monitoring work execution. This software enables collaboration among different business teams by providing wider visibility and an efficient workspace for project organization. Users appreciate the integration of Jira with Slack, allowing for easy notifications without having to open the software. Furthermore, Jira and Confluence are utilized to organize meeting notes, documents, and processes, ensuring that everyone is in sync and able to access information easily. The software plays a crucial role in managing workflows between teams and across time zones by serving as a project management and communication tool. Its versatility is demonstrated as it assists users in addressing various business problems such as website design, marketing strategy development, and aligning global business processes. Moreover, Jira proves useful beyond the DevOps team, providing visibility and an overview of projects by enabling users to organize tasks and track requests. It is also employed as a centralized task and project management tool by marketing teams who benefit from its integration capabilities with development teams. Lastly, Jira serves as a ticket management tool for raising requests and addressing roadblocks within IT teams by facilitating communication and resolution.

User-Friendly Interface: Many users have found the product's user interface to be friendly and intuitive, making it easy to navigate and use the product effectively. This positive sentiment was expressed by a significant number of reviewers, highlighting the widespread appreciation for the seamless and efficient workflow promoted by the interface.

Helpful Knowledge Base: The knowledge base provided by the product has been praised by users for its helpfulness in providing information and resources. Several reviewers have mentioned how this feature enhances their understanding and usage of the product, indicating its value in supporting users' needs.

Versatility and Scalability: Users have commended the scalability of the product for different uses and projects. Its versatility and adaptability were highlighted as key strengths, with many reviewers expressing satisfaction with its ability to cater to varying requirements. This feedback reflects a consensus among users about this aspect of the product.

Complex Reporting Functionality: Some users have found the reporting functionality of Jira to be too complex for average users. They expressed a desire for more information on managing different dashboards and suggested that it needs to be simplified.

Difficult Graph Creation: Several users mentioned that creating graphs in Jira is not easy and suggested the need for a simpler way to do so. They feel that the current process can be improved to make it more user-friendly.

Overwhelming Options and Menus: Many reviewers pointed out that Jira has so many options that it is easy to get lost. They suggested the need for simpler menus and a streamlined interface to help navigate through all the features more easily.

Users commonly recommend the following about Jira:

  1. Explore all available features: Users strongly recommend taking the time to explore all the available features of Jira. They find Jira to be comprehensive and time-saving, helping manage business processes effectively. It is considered user-friendly and easy to use, making it suitable for project management in organizations that work in agile methodology.

  2. Consider additional open-source tools: While Jira is highly recommended, some users believe there are better alternatives for managing technology projects. They suggest using Jira along with other open-source tools that offer similar features. This can provide a more robust solution for project management.

  3. Utilize Jira Core for specific needs: Users recommend utilizing the Jira Core platform for organizing project scheduling and task distribution, as well as locating and solving project management problems. They praise its excellent customer service and technical support. Additionally, Jira Core is recommended for agile project and task management, highlighting its economical cost plans and suitability for application development.

Overall, users recommend using Jira for its comprehensive functionality, ease of use, great interface, and seamless integration with other software. However, they also acknowledge that smaller organizations may benefit from simpler alternatives, even though Jira has a lot of power and customization options.

Reviews

(1-17 of 17)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use JIRA as a ticket management tool. All users have access to it. Any request or roadblock that any user faces will raise a request on JIRA. Then the IT team will allocate the ticket to the respective team Poc's to action on the requests... Once the issues/request is addressed. The user will be notified on JIRA platform.
  • Helps is raising the ticket
  • Useful in allocating the ticket to the respective POCs to action upon.
  • The tickets can be closed & notified to the user once the issue/request is addressed.
  • It requires manual intervention from the IT team to allocate the tickets to the concerned team
  • If it can automate the ticket allocation process then it will be better
Well suited scenario: Since I'm an user if u need any access to any of the software or if I'm not able to login to any of the software due to any issues. I can raise the request on JIRA. The ticket will be allocated to the concerned team. Then the concerned team will work on it to close the issue & update the same on the JIRA.
Score 10 out of 10
Vetted Review
Verified User
There are several use cases in business problems that can be applied, since personally I use it to create a product backlog and a sprint backlog, so regardless of the scope, it helps us clarify what we will have to do and in what iterations. For example, when developing software, we break down into user stories what we will have to do over the next sprints.
  • Provide a roadmap of all epics
  • Provide a backlog in which you can see all the possible work to be done to create your sprint plan
  • Have all our projects within reach
  • Have a dashboard with editable columns to manage your work
  • Be able to filter by person
  • Be able to see past sprints
  • It is not intuitive the first time to use it
  • Create an interactive guide on how to use the software
Doesn't necessarily need to be implemented in complex projects. Regardless of field, it will help organize teams. It is very useful for the scrum team, since it has different names than the tickets depending on the focus it will have, example: spike for when it will be to study. At the first moment of using it, the software is difficult to understand, but once it is used consistently, it is very easy to implement and use on a daily basis.
Score 9 out of 10
Vetted Review
Verified User
1. Easy tracking of tasks and projects that are ongoing within a team.
2. One can create sprint cycles for a project to be finished, and assign tasks to people accordingly, which can be further used to track the progress.
3. Its integration with Slack is a cool feature, one can receive notifications easily there, without having to open Jira, because Slack is an internal team communication tool used by a lot of organizations these days.
4. I like the drag-and-drop feature for a task - for example, we can shift a task from development to the testing phase, by just dragging and dropping it.
  • Project Management
  • Tasks tracking within a team by assiging and prioritising
  • Project ideation - along with task tracking, we can update the progress in the comment section of Tasks
  • Please provide a Jamboard, for creating a roadmap for Task
  • Overall Task analysis dashboard can be created for better time management in Projects
For use as a Project management tool, Jira has the go-ahead. It can provide a good space to manage and track tasks by assigning them to the people and deciding the priority.
When it comes to communicating a Roadblock, Jira doesn't provide a separate highlighted feature for it, we will have to write it down in the comment section and somebody has to read it, like how we have a separate section for brainstorming, development, and production, there should be a section for roadblock also.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In our company, we primarily use Jira work management as a Project management software where we are able to see all the project information at a glance. We can easily manage our projects and keep the team organized. Managing tasks and different projects in Jira starts with a workflow which defines our processes and enable our teams to track the tasks. Jira work management also have boards where we are able to visualize our workflows and drag and drop tasks from to-do to done.
  • Tracking projects and tasks of different teams.
  • Easier task management with statuses, comments and file attachments all at one place.
  • Everyone in organization can see a project's details at a glance without having to email or set up a meeting.
  • I love the updated Jira work management and I don't see anything that needs improvement.
Jira work management represents the solution that allows business teams such as Finance, sales or marketing to collaborate with technical teams within Jira. It has so many features like the List view, the Calendar view, the Timeline view, the Boards, Workflows, Forms, Project templates, Dashboards and reports and automation. Jira Core is very well capable of increasing productivity of the teams through centralization of information through these different types of views and the automation allows the teams to invest less time in configuration and more time in execution of work.
Oscar Barahona | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is being used as a tool to keep track on all proyects and activities each individual is currently working on each department. It has helped us keeping all task better organized, well documented and properly categorized. Jira Core was and is a game changer for our company, as it allows to keep track, not only of all activities, but also on the time and effiency of each worker with their proyects.
  • Friendly UI
  • Has a knowledge base
  • Proper scalability for different uses and proyects
  • User friendly experience
  • Reporting is too complex to understand for an average user.
  • More information about managing different dashboards.
  • Easier way to create graphs.
Jira Work Management has been well suited to obtain complete data on how much time is taking for each task to be completed. A detailed journey of each proyect cicle by allowing us to understand the challenges and opportunites each worker was able to solve and achieve. A better understanding of how efficient or not is the current work flow and how to improve it.
Hemant Joshi | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Jira is used for our sprint planning and execution. We use agile scrum for development.
  • Maintaining product backlog.
  • Creating sprint boards.
  • Reporting bugs.
  • UX can be improved to make it easy.
  • Gamification to ensure users update their tasks, etc.
Jira is used for project management. The major issue is users not updating the tasks regularly. That causes stale information and inaccurate charts. This reduces its active usage. Especially when there is no dedicated project manager or product owner.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We switched from Phabricator to Jira for work management at the company (Standard Cognition). We use it to manage tasks and the work in the current and incoming quarters. It helps to keep visibility on the individual and team tasks which adds transparency to the workflow. We are currently in the transition towards managing code reviews. We still do not use it for financial as we keep using Expensify, I am not sure if there will be a switch or not.
  • Helps with transparency of tasks.
  • Keeps the current flow of work visible.
  • It assigns ownership and priority to tasks.
  • It has so much options that it is easy to get lost.
  • Could have simpler menus.
  • It can be overkill for many simple task assignments.
It is definitively an improvement over Phabricator that we used to use. Better visualizations and more straightforward.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This is mostly maintained by our product and engineering team as a way to organize meeting notes, documents, processes, etc. It helps keep everyone in sync, easily find information someone is looking for, and be accessible to everyone as they are in Jira and confluence already. It helps have things at your fingertips.
  • Helps to keep things organized.
  • Search through titles and content.
  • The UI/UX can be overwhelming, especially for new employees.
  • Training on both admin and user roles is challenging.
  • Identifying everything that it has functionality to do.
The main driver for using this is if your engineering and/or product team comes to you and says it is needed. Ultimately you want to make your team more effective and efficient and if this tool is identified by them as the one to use, then that should be all you need.
March 26, 2022

automation workflow

Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you want to build a service desk for your company, Jira is a great tool for this job. You can link Jira to all your internal systems, which will allow you to use Jira as a service desk and also as a product development tool. Jira is a very flexible tool, which will allow you to configure workflows and ways to follow up on requests. With Jira, you can also track your time spent in order to have better time/money management.
  • Custom reporting.
  • Automation rules.
  • Integration.
  • Very good documentation.
  • Easy to use.
  • Good support.
  • Mobile app of Jira need to improve.
  • It is little difficult when comes to configuration.
With Jira Service Management (Jira Service Desk), the biggest advantage is the ability to easily follow up and fix any issues that are raised. I also like that I can create different entry points (customers, partners, internal users, ...) and different types of requests (like product changes, feedback, product bugs or issues, operational requests, ...) and I can have different workflows for each request type. The customization and integration options are really powerful and the flexible workflows are a big plus for the product.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Jira is being used in different phases of project implementation where business users log different types of issues encountered while performing business operations. It provides a variety of functionalities where users can create stories of different types of issues which stores the information of issue description, their resolutions, and testing evidence. It also provides the functionality of linking variant issues that belongs to the same subject area.
  • Tracking issues in different phases of project.
  • Creating task for upcoming assignment.
  • It provides Visibility of any encountered issues to large group of people.
  • Summary Dashboards can be enhanced by providing advanced data visualization functionalities which can give more detailed information on the issues.
It is best for the projects where the users and related people of the projects are working on the same piece of work from different parts of the world. It can be called a common platform where people from different parts of the world can share their updates on the same platform. It's the best tool to track all the issues encountered in the project.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Collaborate with the other business teams on the same project topic, which is usually highly multi-functional in nature. It helps keep everyone on the same page, provides wider visibility, and provides for an efficient workspace to collaborate through status fields and messaging/commenting features. This helps keep us well-organized for our projects through the various stages, and also helps us provide a single pane for our review calls for the operating committee.
  • Create projects that can be shared with the wider team across organization.
  • Set deadlines and set assignees for the tasks.
  • Customized fields to capture information that is not already present by default.
  • Tighter control over notifications to prevent flooding of inbox.
  • Nesting or shifting of tasks and projects is not super intuitive.
  • Integrations with Slack end up flooding the channel and make it difficult to have chat on the channel.
We use it for managing task planning and reviewing their status between the teams as it moves through the execution phases. We use it in addition to Asana because some functionalities are visually more powerful in Asana, but at the same time, Asana lacks some of the organizational features and integration that Jira has. Hence our internal solution is dependent on using both Asana and Jira together, with Jira being the stronger of the two. However, based on your organizations' workflow, either could suffice but I'd give higher preference to Jira for the feature set it carries.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Jira Work Management to connect with the development team, business intelligence team, and internal support, for reporting bugs, improvements, questions, problems, configuration changes, and change requests. We are also using it to see the product roadmap that the development team has designed and what item is going to be fixed or what new item is going to be released with all the planned dates.
  • It provides issue tracking.
  • It makes collaboration with multiple teams and ticket assignment possible.
  • It provides product release and product roadmap tracking.
  • Dashboard creation is a bit difficult.
  • All options are not available for filtering.
It is well suited for project management for the development team and where collaboration with other departments can be done easily when wanting to connect for report issues and get follow-ups. Otherwise, we are using Asana for project management, timelines, and collaborating with the dedicated resources and the customers.
Score 7 out of 10
Vetted Review
Verified User
We use Jira Work Management (Jira Core) as a task and project management tool for the marketing team. In it, we centralized all the demands (internal and external) of the marketing team. We also chose Jira because it was the solution chosen by the company's development teams, and in our situation, the integration made a lot of sense.
  • Task and project management.
  • Alignment between teams.
  • Demand management.
  • Ease of use for non-technical teams.
I believe that Jira is a bit too robust a solution for non-technical teams that have never had contact with task and project management tools. Which ends up requiring more adaptation and a longer learning curve when compared to technical teams that are already more familiar with all Jira features and specifics.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it to manage workflows between different teams and across time zones. It’s useful as a project management tool and for our IT teams to communicate. We are addressing business problems such as new website design, marketing strategy, new products business, and aligning our business processes globally with this tool.
  • Project management.
  • Task flow.
  • Summary updates.
  • Resource management.
  • Time collection.
  • Better resource management.
  • Less crashing (has happened a few times).
  • More non-user viewing access functionality.
It’s well suited for longer projects from 3-6 months where you are working across several departments (Operations, IT, other management). It’s useful for communication and checking in on timelines. It’s less useful for weekly or daily touchpoints where you are really getting into detail on action items. We usually used a manual roadmap for that.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We used this for working on project plans and sprint backlogs to forecast future semi-monthly releases. My team and I would create projects and tasks inside of Jira and estimate the story points to ensure we had a full workload while not overpromising anything. Overall, as a manager, I was able to view reports and metrics to understand how much we had in the hopper, while my team used it to collaborate and update the team on task status.
  • Planning reports.
  • Collaboration of projects and sub-tasks.
  • Completion of tasks in a dependent flow.
  • More clarification on where to find useful tools and resources for new users.
  • Breakdown of Projects, Tasks, Sub-tasks, bugs is hard to follow and cannot be changed once created.
  • The ability to customize the dashboard/home page to fit the needs of individuals could use some work.
Great for agile teams of 4 or more that need to collaborate and communicate on projects, tasks, and bugs. This site works well for managers and individual contributors to gain exposure to details and updates without having to track manually and reach out to partners on projects to get details from them. You can @ mention teammates, mark items as complete, and add sub-tasks. Another great scenario is to utilize this in addition to collaboration platforms, like Teams and Slack. You can connect Jira here and create and add tasks.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Jira Work Management is used within our organization as a planner and tracker for large-scale projects, as well as tracking possible bugs that may arise in the different business units within our company. It is an excellent tool for creating requirements and monitoring their execution, as well as monitoring the work carried out by the persons involved.
  • Bugs/Task creation
  • High level in details about who cares, about an specific issue
  • Tracking, deadlines, reminders
  • Dashboards creations
  • In some case nested information
  • Charts creation
  • A better interface
Jira Work Management adapts very well to the creation of requirements for projects, excellent for defining responsibilities, times, and the status of a task, bug, etc. Its forms cover in detail every space needed to handle issues, including budgets. However, it is not very well suited for data visualization.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use it to organize projects and assign tasks outside of the DevOps team. It helps me to keep an overview of anything marketing, sales, or customer support have requested from the DevOps team and anything they have requested from us that is outside of the regular development tasks.
  • Automations help me save time
  • The different views help me keep a good overview of all projects
  • The forms features is really easy to use
  • The board view could be better
This is generally a competent project management tool for any kind of business. However, because it is so similar to Jira Software, I'd suggest it is most useful for software development. It's easy to use this product for teams outside of our engineering department and have it integrate easily with all other teams across the company.
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