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JitBit Helpdesk is easy for users and techsWe use JitBit HelpDesk for our internal corporate IT Help Desk ticketing and problem tracking system. We also use it for our knowledge base to keep track of resolved issues and to document standard practices. It's easy for users to create a new ticket by simply sending an email to our internal group. JitBit is easy to install and to maintain. Our small team is stretched on available time so a software package that is essentially trouble-free fulfills our basic need to be efficient and agile. Being easy for users was our primary goal in selecting JitBit HelpDesk. Tech people can manage to use even the clunkiest of software but end users will circumvent the system if it's too cumbersome to use. JitBit fits very well into our culture.,JitBit HelpDesk is very easy to use for end users. They send an email with a standard subject and details to our internal mailbox and voila, we have a new ticket that's trackable and manageable. Once you've selected your server of choice, a VM for example, JitBit might take an hour to install and customize for deployment. You'll need a little time to test but the setup and readiness are very fast and easy. JitBit's easy-to-use interface is clean and uncluttered. It integrates very well into an AD-centric network.,JitBit HelpDesk is not free. There is no free version. It would be nice if they had a free, limited version that would allow 100 tickets to get used to it before buying as it is pretty expensive, even for the lowest end implementation. I wish it were easy to integrate forms into. I've seen numerous questions around the Net about integrating Google Forms or creating forms. There is a strong push from JitBit to use the cloud version but some companies really have to use an on-premise solution.,9,JitBit has neither had a positive nor a negative effect on our ROI. The reason is that we had to have a Help Desk solution that is secure and well-supported. JitBit does cost real money. The least expensive on-premise option is $1,699, which might have a negative impact on your budget, but I'd have to say that it's worth it--at least for us. Trouble-free, practically maintenance-free, Help Desk software has a positive impact on our technician time spent on it.,Spiceworks,Zoom, Wireshark, Malwarebytes, Bitdefender GravityZoneFantastic for teams that are going places.JitBit is a fantastic tool for small teams. I would say that JitBit is like if you combined Help Scout, Zendesk, and SalesForce in the best ways. JitBit is fantastic about creating detailed histories between teams, especially if your sales team is offering some level of support. We have experimented with different combinations of team structures with JitBit, but when we were at about 80 team members, JitBit was fantastic for keeping everyone on the same page. Getting started was easy too. Lots of flexibility and integrations to offer.,Fantastic ticketing system to keep track of old conversations from clients. Fantastic analytics and metric tracking. Fantastic for sharing relationships with a customer. Generally, this would be a salesperson sharing an onboarding with a support person, but I think you could get creative with it. JitBit is very flexible. Super easy to learn and use. If you can use your email, you can use JitBit.,I know there were some social media integrations that were not available back in the day. But they may have been added. I also never understood why they would be necessary. I'm mostly playing devil's advocate. It's really hard to think of gripes, but I know there was some low level functions that seemed cluncky at times. Their support team is always taking product ideas though, so I suggest reaching out if you are having issues. The larger our team got, we found that certain employees took on less work, and they hid it by hopping on other people's tickets and using tags to their advantage. I don't think this is JitBit's fault, but it led to a system restructure with time for our team.,9,Allowed us to blow up the amount of employees we had in our company. Created accountability between teams, which reduced bickering and finger pointing. Brought light to blind spots in work flow. Every, EVERY, hand off is fast, clear and understood between employees... It's great.,Help Scout, Intercom, Totango and Zendesk,Freshdesk, Front, Namely
Windows
JitBit Help Desk
4 Ratings
Score 9.3 out of 101
TRScore

JitBit Help Desk Reviews

JitBit Help Desk
4 Ratings
Score 9.3 out of 101
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Kenneth Hess profile photo
August 16, 2018

JitBit Help Desk Review: "JitBit Helpdesk is easy for users and techs"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use JitBit HelpDesk for our internal corporate IT Help Desk ticketing and problem tracking system. We also use it for our knowledge base to keep track of resolved issues and to document standard practices. It's easy for users to create a new ticket by simply sending an email to our internal group. JitBit is easy to install and to maintain. Our small team is stretched on available time so a software package that is essentially trouble-free fulfills our basic need to be efficient and agile. Being easy for users was our primary goal in selecting JitBit HelpDesk. Tech people can manage to use even the clunkiest of software but end users will circumvent the system if it's too cumbersome to use. JitBit fits very well into our culture.
  • JitBit HelpDesk is very easy to use for end users. They send an email with a standard subject and details to our internal mailbox and voila, we have a new ticket that's trackable and manageable.
  • Once you've selected your server of choice, a VM for example, JitBit might take an hour to install and customize for deployment. You'll need a little time to test but the setup and readiness are very fast and easy.
  • JitBit's easy-to-use interface is clean and uncluttered.
  • It integrates very well into an AD-centric network.
  • JitBit HelpDesk is not free. There is no free version. It would be nice if they had a free, limited version that would allow 100 tickets to get used to it before buying as it is pretty expensive, even for the lowest end implementation.
  • I wish it were easy to integrate forms into. I've seen numerous questions around the Net about integrating Google Forms or creating forms.
  • There is a strong push from JitBit to use the cloud version but some companies really have to use an on-premise solution.
If your budget is really tight, then JitBit is not for you. It's kind of pricey. That said, JitBit HelpDesk is very robust--we've never had one second of downtime in my two years of using it. It depends on what's important to you. If you need rock-solid Help Desk and stellar, trouble-free performance, then JitBit it. If not, there are alternatives that are much less expensive. The cloud version might be less expensive for companies that don't need an on-premise solution.
Read Kenneth Hess's full review
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February 22, 2018

JitBit Help Desk Review: "Fantastic for teams that are going places."

Score 9 out of 10
Vetted Review
Verified User
Review Source
JitBit is a fantastic tool for small teams. I would say that JitBit is like if you combined Help Scout, Zendesk, and SalesForce in the best ways. JitBit is fantastic about creating detailed histories between teams, especially if your sales team is offering some level of support. We have experimented with different combinations of team structures with JitBit, but when we were at about 80 team members, JitBit was fantastic for keeping everyone on the same page.

Getting started was easy too. Lots of flexibility and integrations to offer.
  • Fantastic ticketing system to keep track of old conversations from clients.
  • Fantastic analytics and metric tracking.
  • Fantastic for sharing relationships with a customer. Generally, this would be a salesperson sharing an onboarding with a support person, but I think you could get creative with it. JitBit is very flexible.
  • Super easy to learn and use. If you can use your email, you can use JitBit.
  • I know there were some social media integrations that were not available back in the day. But they may have been added. I also never understood why they would be necessary. I'm mostly playing devil's advocate.
  • It's really hard to think of gripes, but I know there was some low level functions that seemed cluncky at times. Their support team is always taking product ideas though, so I suggest reaching out if you are having issues.
  • The larger our team got, we found that certain employees took on less work, and they hid it by hopping on other people's tickets and using tags to their advantage. I don't think this is JitBit's fault, but it led to a system restructure with time for our team.
Helps to create a continuous conversation between our team and the user. It was clean and easy to understand, training was less than a day for most newbies. Your Devs, Sales, Marketing Support, Management can all use one hub to talk to your users and gather feedback. Helped us expand our teams and realize what directions we needed to expand in. Support supports, Sales sells, Marketing markets... It's like a beautiful dance!

It's hard to say that JitBit is right for you, but I can't imagine the industry that JitBit wouldn't work in. You put it in front of an employee, and they know what to do next.
Read this authenticated review

JitBit Help Desk Scorecard Summary

Feature Scorecard Summary

Organize and prioritize service tickets (2)
10.0
Subscription-based notifications (1)
9
ITSM collaboration and documentation (1)
10
Ticket creation and submission (2)
10.0
Ticket response (2)
10.0
External knowledge base (1)
8
Internal knowledge base (2)
9.0
Customer portal (2)
9.0
Email support (2)
9.5
Help Desk CRM integration (1)
9

About JitBit Help Desk

JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and more.
Categories:  Help Desk

JitBit Help Desk Features

Incident and problem management Features
Has featureOrganize and prioritize service tickets
Does not have featureExpert directory
Has featureSubscription-based notifications
Has featureITSM collaboration and documentation
Has featureTicket creation and submission
Has featureTicket response
Has featureAutomated responses
Has featureAttachments/Screencasts
Has featureSLA management
Self Help Community Features
Does not have featureForums
Has featureExternal knowledge base
Has featureInternal knowledge base
Does not have featureQ and A
Does not have featureSurveys/polls
Multi-Channel Help Features
Has featureCustomer portal
Does not have featureLive help chat
Does not have featurePhone support
Does not have featureIVR
Does not have featureCall scripting
Does not have featureSocial integration
Has featureEmail support
Has featureHelp Desk CRM integration

JitBit Help Desk Integrations

Bitbucket, GitHub, HipChat, Slack, Asana, Harvest, Dropbox, Trello, Zapier, Visual Studio Online, JIRA

JitBit Help Desk Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

JitBit Help Desk Customer Size Distribution

Consumers
10%
Small Businesses (1-50 employees)
40%
Mid-Size Companies (51-500 employees)
30%
Enterprises (> 500 employees)
20%

JitBit Help Desk Support Options

 Free VersionPaid Version
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

JitBit Help Desk Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:Apple iOS, Android
Supported Languages: English, German, French, Danish, Swedish, Dutch, Italian, Hebrew, Arabic, Czech, Spanish, Finnish, Polish, Portuguese, Russian, Turkish