JitBit Help Desk

JitBit Help Desk

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Score 10.0 out of 100
JitBit Help Desk


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What is JitBit Help Desk?

JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.jitbit.com/helpdesk/purchase


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

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Product Details

What is JitBit Help Desk?

JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

JitBit Help Desk Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: Ticket creation and submission
  • Supported: Ticket response
  • Supported: Automated responses
  • Supported: Attachments/Screencasts
  • Supported: SLA management

Self Help Community Features

  • Supported: Forums
  • Supported: External knowledge base
  • Supported: Internal knowledge base
  • Supported: Surveys/polls

Multi-Channel Help Features

  • Supported: Customer portal
  • Supported: Live help chat
  • Supported: Email support
  • Supported: Help Desk CRM integration

JitBit Help Desk Integrations

JitBit Help Desk Competitors

JitBit Help Desk Customer Size Distribution

Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)20%

JitBit Help Desk Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, German, French, Danish, Swedish, Dutch, Italian, Hebrew, Arabic, Czech, Spanish, Finnish, Polish, Portuguese, Russian, Turkish

Frequently Asked Questions

Zendesk Support Suite, Freshdesk, and GrooveHQ are common alternatives for JitBit Help Desk.

Reviewers rate Organize and prioritize service tickets and Ticket creation and submission and Ticket response highest, with a score of 10.

The most common users of JitBit Help Desk are from Mid-sized Companies (51-1,000 employees) and the Retail industry.
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Reviews and Ratings



(1-3 of 3)
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Kenneth Hess | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We've looked at several different Help Desk solutions, but the names escape me at the moment. We looked at Spiceworks and didn't find it to be bad but we didn't like the ads. There is a purchase version for about $500/year, but we still decided against it--I can't recall why. JitBit's reviews and history are both very good. And if two years worth of no issues is any indication of how well it works, then that alone speaks for itself. I have used other Help Desk applications over the past 20 years and none are perfect, but a hassle-free experience gets a gold star from me.
Score 9 out of 10
Vetted Review
Verified User
Review Source
JitBit is great. The price is great. The support is great. You can feel that it's growing in the right direction.

JitBit is one of those tools that I mention in converstaion. There's lots of systems that I hate talking about because you just think of the headaches, regret, and unfinished work waiting for you on Monday... Not JitBit. Love their brand. Love their Product. Love their team.

Keep it up guys!
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