JitBit Help Desk

JitBit Help Desk

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Score 10.0 out of 100
JitBit Help Desk

Overview

Recent Reviews

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Pricing

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What is JitBit Help Desk?

JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.jitbit.com/helpdesk/purchase

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

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Features Scorecard

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Product Details

What is JitBit Help Desk?

JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

JitBit Help Desk Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: Ticket creation and submission
  • Supported: Ticket response
  • Supported: Automated responses
  • Supported: Attachments/Screencasts
  • Supported: SLA management

Self Help Community Features

  • Supported: Forums
  • Supported: External knowledge base
  • Supported: Internal knowledge base
  • Supported: Surveys/polls

Multi-Channel Help Features

  • Supported: Customer portal
  • Supported: Live help chat
  • Supported: Email support
  • Supported: Help Desk CRM integration

JitBit Help Desk Integrations

JitBit Help Desk Competitors

JitBit Help Desk Customer Size Distribution

Consumers10%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)20%

JitBit Help Desk Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, German, French, Danish, Swedish, Dutch, Italian, Hebrew, Arabic, Czech, Spanish, Finnish, Polish, Portuguese, Russian, Turkish

Frequently Asked Questions

Zendesk Support Suite, Freshdesk, and GrooveHQ are common alternatives for JitBit Help Desk.

Reviewers rate Organize and prioritize service tickets and Ticket creation and submission and Ticket response highest, with a score of 10.

The most common users of JitBit Help Desk are from Mid-sized Companies (51-1,000 employees) and the Retail industry.
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Comparisons

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Reviews and Ratings

 (7)

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Kenneth Hess | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • JitBit has neither had a positive nor a negative effect on our ROI. The reason is that we had to have a Help Desk solution that is secure and well-supported.
  • JitBit does cost real money. The least expensive on-premise option is $1,699, which might have a negative impact on your budget, but I'd have to say that it's worth it--at least for us.
  • Trouble-free, practically maintenance-free, Help Desk software has a positive impact on our technician time spent on it.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Allowed us to blow up the amount of employees we had in our company.
  • Created accountability between teams, which reduced bickering and finger pointing.
  • Brought light to blind spots in work flow.
  • Every, EVERY, hand off is fast, clear and understood between employees... It's great.
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