JitBit HelpDesk - Flexible and Easy to Use
JitBit HelpDesk is used across the whole district from technology to custodial and maintenance. It handles all critical and non-critical …
JitBit Help Desk
JitBit Help Desk
Overview
Recent Reviews
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Pricing
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What is JitBit Help Desk?
JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.jitbit.com/helpdesk/purchase
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is JitBit Help Desk?
JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.
JitBit Help Desk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: Forums
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Email support
- Supported: Help Desk CRM integration
JitBit Help Desk Integrations
JitBit Help Desk Competitors
JitBit Help Desk Customer Size Distribution
| Consumers | 10% |
|---|---|
| Small Businesses (1-50 employees) | 40% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 20% |
JitBit Help Desk Technical Details
| Deployment Types | On-premise, SaaS |
|---|---|
| Operating Systems | Windows |
| Mobile Application | Apple iOS, Android |
| Supported Languages | English, German, French, Danish, Swedish, Dutch, Italian, Hebrew, Arabic, Czech, Spanish, Finnish, Polish, Portuguese, Russian, Turkish |
Frequently Asked Questions
Reviewers rate Organize and prioritize service tickets and Ticket creation and submission and Ticket response highest, with a score of 10.
The most common users of JitBit Help Desk are from Mid-sized Companies (51-1,000 employees) and the Retail industry.
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Reviews and Ratings
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May 26, 2021
JitBit HelpDesk - Flexible and Easy to Use
- Flexibility.
- Customizability.
- Effective communication.
- Historical tracking of issues and requests.
- Reporting.
- Better feature request timing.
- Email notification filtering.
- Automation of integrations.
August 17, 2018
JitBit Helpdesk is easy for users and techs
- JitBit HelpDesk is very easy to use for end users. They send an email with a standard subject and details to our internal mailbox and voila, we have a new ticket that's trackable and manageable.
- Once you've selected your server of choice, a VM for example, JitBit might take an hour to install and customize for deployment. You'll need a little time to test but the setup and readiness are very fast and easy.
- JitBit's easy-to-use interface is clean and uncluttered.
- It integrates very well into an AD-centric network.
- JitBit HelpDesk is not free. There is no free version. It would be nice if they had a free, limited version that would allow 100 tickets to get used to it before buying as it is pretty expensive, even for the lowest end implementation.
- I wish it were easy to integrate forms into. I've seen numerous questions around the Net about integrating Google Forms or creating forms.
- There is a strong push from JitBit to use the cloud version but some companies really have to use an on-premise solution.
February 22, 2018
Fantastic for teams that are going places.
- Fantastic ticketing system to keep track of old conversations from clients.
- Fantastic analytics and metric tracking.
- Fantastic for sharing relationships with a customer. Generally, this would be a salesperson sharing an onboarding with a support person, but I think you could get creative with it. JitBit is very flexible.
- Super easy to learn and use. If you can use your email, you can use JitBit.
- I know there were some social media integrations that were not available back in the day. But they may have been added. I also never understood why they would be necessary. I'm mostly playing devil's advocate.
- It's really hard to think of gripes, but I know there was some low level functions that seemed cluncky at times. Their support team is always taking product ideas though, so I suggest reaching out if you are having issues.
- The larger our team got, we found that certain employees took on less work, and they hid it by hopping on other people's tickets and using tags to their advantage. I don't think this is JitBit's fault, but it led to a system restructure with time for our team.