Well balanced helpdesk product
- Communication with end users
- Efficient UI for heldesk personnel
- Integration options with other products
Cons
- Reporting functionalities could be better
- Improvements to user management
- Expansion to AI functionalities
- Our old Help Desk product was outdated so JitBit Help Desk improved our helpdesk productivity
- We can also offer help desk product to other groups besides IT
- End users are better serviced with modern product