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JitBit Help Desk

JitBit Help Desk

Overview

What is JitBit Help Desk?

JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

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Learn from top reviewers

Well balanced helpdesk product

Rating: 8 out of 10
May 3, 2024
IncentivizedVetted ReviewVerified User
We use JitBit Help Desk with all end users to receive and handle IT helpdesk tickets. We are also starting to expand use of the product to other groups such as the finance dep...
Continue reading
Verified user
Administrator
JitBit Help Desk4 years of experience

JitBit HelpDesk - Flexible and Easy to Use

Rating: 10 out of 10
May 26, 2021
IncentivizedVetted ReviewVerified User
JitBit HelpDesk is used across the whole district from technology to custodial and maintenance. It handles all critical and non-critical requests for the school district. User...
Continue reading
Curtis Ness
Technician - Information Technology
Database & Systems Admin
Moorhead Area Public Schools
JitBit Help Desk6 years of experience

JitBit Helpdesk is easy for users and techs

Rating: 9 out of 10
August 17, 2018
IncentivizedVetted ReviewVerified User
We use JitBit HelpDesk for our internal corporate IT Help Desk ticketing and problem tracking system. We also use it for our knowledge base to keep track of resolved issues an...
Continue reading
Kenneth Hess
Professional - Information Technology
Senior Systems Analyst
CymSTAR, LLC
JitBit Help Desk2 years of experience

Fantastic for teams that are going places.

Rating: 9 out of 10
February 22, 2018
IncentivizedVetted ReviewVerified User
JitBit is a fantastic tool for small teams. I would say that JitBit is like if you combined Help Scout, Zendesk, and SalesForce in the best ways. JitBit is fantastic about cre...
Continue reading
Verified user
Employee
JitBit Help Desk2 years of experience
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Pricing

View all pricing

Small

$2,199

On Premise
one-time fee

Company

$3,799

On Premise
one-time fee

Enterprise

$6,499

On Premise
one-time fee

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.jitbit.com/helpdesk/purchase

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2,199 one-time fee
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Product Details

What is JitBit Help Desk?

JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

JitBit Help Desk Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: Ticket creation and submission
  • Supported: Ticket response
  • Supported: Automated responses
  • Supported: Attachments/Screencasts
  • Supported: SLA management

Self Help Community Features

  • Supported: Forums
  • Supported: External knowledge base
  • Supported: Internal knowledge base
  • Supported: Surveys/polls

Multi-Channel Help Features

  • Supported: Customer portal
  • Supported: Live help chat
  • Supported: Email support
  • Supported: Help Desk CRM integration

JitBit Help Desk Integrations

JitBit Help Desk Competitors

JitBit Help Desk Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, German, French, Danish, Swedish, Dutch, Italian, Hebrew, Arabic, Czech, Spanish, Finnish, Polish, Portuguese, Russian, Turkish

Frequently Asked Questions

JitBit Help Desk starts at $2199.

Zendesk Suite, Freshdesk, and GrooveHQ are common alternatives for JitBit Help Desk.

Reviewers rate Organize and prioritize service tickets highest, with a score of 10.

The most common users of JitBit Help Desk are from Mid-sized Companies (51-1,000 employees).

JitBit Help Desk Customer Size Distribution

Consumers10%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)20%
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Comparisons

View all alternatives
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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found that the JitBit HelpDesk software provides an effective and accurate knowledge base, allowing them to easily access information and solve customer issues. The integration of the software with internal websites and asset management systems is highly appreciated by customers, making it a valuable tool for their business operations. With full visibility of IT workload, users are able to effectively manage and prioritize tasks. The responsiveness of the software's support team has been praised, along with the availability of an on-premise version for those who prefer that option. The software is widely used for communication with customers, particularly for after-sales services, through email and the desktop app. Users have found the software easy to install and use, with flexible settings that can be customized to their specific needs. The software has helped users take care of customers with ease and minimal issues, leading to increased customer satisfaction. The live chat feature, although not frequently used, has been praised for its effectiveness when needed. Overall, users describe the software as average with some nice features, providing a satisfactory experience for users.

Quick and Easy-to-Run Solution: Reviewers have consistently mentioned that Jitbit is a quick and easy-to-run help desk/ticketing solution. Many users have expressed their satisfaction with the ease of installation, backup, migration, and updates. This has allowed them to quickly get started with Jitbit without any complications or delays.

User-Friendly Interface: Users appreciate the workflow and user-friendly layout of Jitbit. They find the interface to be fantastic, comparing it to a system that has all the strengths of Zendesk without any weaknesses. The plain and simple design of the interface allows for easy navigation and makes tasks easier to accomplish. Additionally, many reviewers have noted that minimal employee training is required due to its intuitive nature.

Responsive Customer Support: Reviewers are impressed with the responsiveness of Jitbit's customer support team. They mention that their suggestions often turn into new features in future updates. This level of engagement from the support team has been highly valued by users who feel heard and supported throughout their experience with Jitbit.

  1. Limited customization options: Some users have expressed frustration with the lack of advanced customization features in Jitbit. They feel that the software does not offer enough flexibility to tailor it to their specific needs and preferences.

  2. Mobile app issues: Several reviewers have mentioned encountering various problems while using the mobile app. These issues include slow performance, glitches, and difficulty in navigating and managing tasks. Users believe that the mobile app is underdeveloped and lacks critical functions for technicians on the go.

  3. Lack of social media integration: Users have pointed out that Jitbit lacks integrated social media support, which can be a drawback for businesses looking to streamline their customer interactions across different channels. The absence of this feature has led some users to explore alternative helpdesk solutions that offer better social media integration capabilities.

Users commonly recommend the following:

  1. Consider Jitbit as a helpdesk tool, especially for small and medium-sized companies that want to grow. However, it is worth noting that it lacks advanced features like software deployment and remote desktop.

  2. Highly recommend Jitbit for its user-friendly interface and efficient organizational capabilities. Keep in mind that some users have mentioned a potential learning curve and setup time required to effectively automate processes.

  3. View Jitbit as an excellent solution for businesses in need of a helpdesk with basic functionality. It is praised for its adaptability to any company's needs, providing good value for money while boosting the efficiency of customer service teams.

View all reviews
(1-4 of 4)

Well balanced helpdesk product

Rating: 8 out of 10
Incentivized
May 03, 2024
Verified User
Administrator in Information Technology
Education Management Company, 201-500 employees
Vetted Review
Verified User
JitBit Help Desk
4 years of experience
Use Cases and Deployment Scope
We use JitBit Help Desk with all end users to receive and handle IT helpdesk tickets. We are also starting to expand use of the product to other groups such as the finance department. We have several thousand end users who use the product when contacting our helpdesk for assistance in evereday problems.
Pros
  • Communication with end users
  • Efficient UI for heldesk personnel
  • Integration options with other products
Cons
  • Reporting functionalities could be better
  • Improvements to user management
  • Expansion to AI functionalities
Likelihood to Recommend
Product is well suited for basic email and phone communication with end users IT-problems. Product is reasonably priced compared to more popular alternatives. As it is less popular, there is more limited support for the product from third party partners. I would recommend the product for smaller and less complex IT environments.
JitBit Help Desk Feature Ratings
Incident and problem management (5)
36%
3.6
Organize and prioritize service tickets
N/A
N/A
Subscription-based notifications
N/A
N/A
ITSM collaboration and documentation
N/A
N/A
Ticket creation and submission
90%
9.0
Ticket response
90%
9.0
Self Help Community (2)
80%
8.0
External knowledge base
80%
8.0
Internal knowledge base
80%
8.0
Multi-Channel Help (3)
80%
8.0
Customer portal
80%
8.0
Email support
90%
9.0
Help Desk CRM integration
70%
7.0
Return on Investment
  • Our old Help Desk product was outdated so JitBit Help Desk improved our helpdesk productivity
  • We can also offer help desk product to other groups besides IT
  • End users are better serviced with modern product
Alternatives Considered
JitBit Help Desk is more modern and easy to use (web-based). Customizing different areas is also simpler. Product is still receiving feature updates.
Other Software Used

JitBit HelpDesk - Flexible and Easy to Use

Rating: 10 out of 10
Incentivized
May 26, 2021
CN
Curtis Ness
Database & Systems Admin
Moorhead Area Public Schools (Education Management, 501-1000 employees)
Vetted Review
Verified User
JitBit Help Desk
6 years of experience
Use Cases and Deployment Scope
JitBit HelpDesk is used across the whole district from technology to custodial and maintenance. It handles all critical and non-critical requests for the school district. Users can submit requests to specific categories and they are routed to the appropriate end support personnel.
Pros
  • Flexibility.
  • Customizability.
  • Effective communication.
  • Historical tracking of issues and requests.
  • Reporting.
Cons
  • Better feature request timing.
  • Email notification filtering.
  • Automation of integrations.
Likelihood to Recommend
It is suited for any business looking for an easy to use help desk system. Its affordability makes it a perfect solution for small to large companies. It is super flexible and easy to use.
JitBit Help Desk Feature Ratings
Incident and problem management (5)
80%
8.0
Organize and prioritize service tickets
100%
10.0
Subscription-based notifications
100%
10.0
ITSM collaboration and documentation
N/A
N/A
Ticket creation and submission
100%
10.0
Ticket response
100%
10.0
Self Help Community (1)
80%
8.0
Internal knowledge base
80%
8.0
Multi-Channel Help (3)
N/A
N/A
Customer portal
N/A
N/A
Email support
N/A
N/A
Help Desk CRM integration
N/A
N/A
Return on Investment
  • Improved efficiency.
  • Improved communication.
  • Improved tracking of issues and requests.
Alternatives Considered
JitBit just had the feature set at the cost point we were willing to spend. Nothing against the other products, but this one just fit our model better.

JitBit Helpdesk is easy for users and techs

Rating: 9 out of 10
Incentivized
August 17, 2018
KH
Kenneth Hess
Senior Systems Analyst
CymSTAR, LLC (Defense & Space, 201-500 employees)
Vetted Review
Verified User
JitBit Help Desk
2 years of experience
View profile
Use Cases and Deployment Scope
We use JitBit HelpDesk for our internal corporate IT Help Desk ticketing and problem tracking system. We also use it for our knowledge base to keep track of resolved issues and to document standard practices. It's easy for users to create a new ticket by simply sending an email to our internal group. JitBit is easy to install and to maintain. Our small team is stretched on available time so a software package that is essentially trouble-free fulfills our basic need to be efficient and agile. Being easy for users was our primary goal in selecting JitBit HelpDesk. Tech people can manage to use even the clunkiest of software but end users will circumvent the system if it's too cumbersome to use. JitBit fits very well into our culture.
Pros
  • JitBit HelpDesk is very easy to use for end users. They send an email with a standard subject and details to our internal mailbox and voila, we have a new ticket that's trackable and manageable.
  • Once you've selected your server of choice, a VM for example, JitBit might take an hour to install and customize for deployment. You'll need a little time to test but the setup and readiness are very fast and easy.
  • JitBit's easy-to-use interface is clean and uncluttered.
  • It integrates very well into an AD-centric network.
Cons
  • JitBit HelpDesk is not free. There is no free version. It would be nice if they had a free, limited version that would allow 100 tickets to get used to it before buying as it is pretty expensive, even for the lowest end implementation.
  • I wish it were easy to integrate forms into. I've seen numerous questions around the Net about integrating Google Forms or creating forms.
  • There is a strong push from JitBit to use the cloud version but some companies really have to use an on-premise solution.
Likelihood to Recommend
If your budget is really tight, then JitBit is not for you. It's kind of pricey. That said, JitBit HelpDesk is very robust--we've never had one second of downtime in my two years of using it. It depends on what's important to you. If you need rock-solid Help Desk and stellar, trouble-free performance, then JitBit it. If not, there are alternatives that are much less expensive. The cloud version might be less expensive for companies that don't need an on-premise solution.
JitBit Help Desk Feature Ratings
Incident and problem management (5)
98%
9.8
Organize and prioritize service tickets
100%
10.0
Subscription-based notifications
90%
9.0
ITSM collaboration and documentation
100%
10.0
Ticket creation and submission
100%
10.0
Ticket response
100%
10.0
Self Help Community (1)
100%
10.0
Internal knowledge base
100%
10.0
Multi-Channel Help (2)
100%
10.0
Customer portal
100%
10.0
Email support
100%
10.0
Return on Investment
  • JitBit has neither had a positive nor a negative effect on our ROI. The reason is that we had to have a Help Desk solution that is secure and well-supported.
  • JitBit does cost real money. The least expensive on-premise option is $1,699, which might have a negative impact on your budget, but I'd have to say that it's worth it--at least for us.
  • Trouble-free, practically maintenance-free, Help Desk software has a positive impact on our technician time spent on it.
Alternatives Considered
We've looked at several different Help Desk solutions, but the names escape me at the moment. We looked at Spiceworks and didn't find it to be bad but we didn't like the ads. There is a purchase version for about $500/year, but we still decided against it--I can't recall why. JitBit's reviews and history are both very good. And if two years worth of no issues is any indication of how well it works, then that alone speaks for itself. I have used other Help Desk applications over the past 20 years and none are perfect, but a hassle-free experience gets a gold star from me.
Other Software Used

Fantastic for teams that are going places.

Rating: 9 out of 10
Incentivized
February 22, 2018
Verified User
Employee in Customer Service
Financial Services Company, 51-200 employees
Vetted Review
Verified User
JitBit Help Desk
2 years of experience
Use Cases and Deployment Scope
JitBit is a fantastic tool for small teams. I would say that JitBit is like if you combined Help Scout, Zendesk, and SalesForce in the best ways. JitBit is fantastic about creating detailed histories between teams, especially if your sales team is offering some level of support. We have experimented with different combinations of team structures with JitBit, but when we were at about 80 team members, JitBit was fantastic for keeping everyone on the same page.

Getting started was easy too. Lots of flexibility and integrations to offer.
Pros
  • Fantastic ticketing system to keep track of old conversations from clients.
  • Fantastic analytics and metric tracking.
  • Fantastic for sharing relationships with a customer. Generally, this would be a salesperson sharing an onboarding with a support person, but I think you could get creative with it. JitBit is very flexible.
  • Super easy to learn and use. If you can use your email, you can use JitBit.
Cons
  • I know there were some social media integrations that were not available back in the day. But they may have been added. I also never understood why they would be necessary. I'm mostly playing devil's advocate.
  • It's really hard to think of gripes, but I know there was some low level functions that seemed cluncky at times. Their support team is always taking product ideas though, so I suggest reaching out if you are having issues.
  • The larger our team got, we found that certain employees took on less work, and they hid it by hopping on other people's tickets and using tags to their advantage. I don't think this is JitBit's fault, but it led to a system restructure with time for our team.
Likelihood to Recommend
Helps to create a continuous conversation between our team and the user. It was clean and easy to understand, training was less than a day for most newbies. Your Devs, Sales, Marketing Support, Management can all use one hub to talk to your users and gather feedback. Helped us expand our teams and realize what directions we needed to expand in. Support supports, Sales sells, Marketing markets... It's like a beautiful dance!

It's hard to say that JitBit is right for you, but I can't imagine the industry that JitBit wouldn't work in. You put it in front of an employee, and they know what to do next.
JitBit Help Desk Feature Ratings
Incident and problem management (3)
100%
10.0
Organize and prioritize service tickets
100%
10.0
Ticket creation and submission
100%
10.0
Ticket response
100%
10.0
Self Help Community (2)
80%
8.0
External knowledge base
80%
8.0
Internal knowledge base
80%
8.0
Multi-Channel Help (3)
86.66666666666666%
8.7
Customer portal
80%
8.0
Email support
90%
9.0
Help Desk CRM integration
90%
9.0
Return on Investment
  • Allowed us to blow up the amount of employees we had in our company.
  • Created accountability between teams, which reduced bickering and finger pointing.
  • Brought light to blind spots in work flow.
  • Every, EVERY, hand off is fast, clear and understood between employees... It's great.
Alternatives Considered
JitBit is great. The price is great. The support is great. You can feel that it's growing in the right direction.

JitBit is one of those tools that I mention in converstaion. There's lots of systems that I hate talking about because you just think of the headaches, regret, and unfinished work waiting for you on Monday... Not JitBit. Love their brand. Love their Product. Love their team.

Keep it up guys!
Other Software Used
Freshdesk, Front, Namely
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