JitBit Help Desk

JitBit Help Desk

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Score 10.0 out of 100
JitBit Help Desk

Overview

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Pricing

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What is JitBit Help Desk?

JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.jitbit.com/helpdesk/purchase

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

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Product Details

What is JitBit Help Desk?

JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

JitBit Help Desk Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: Ticket creation and submission
  • Supported: Ticket response
  • Supported: Automated responses
  • Supported: Attachments/Screencasts
  • Supported: SLA management

Self Help Community Features

  • Supported: Forums
  • Supported: External knowledge base
  • Supported: Internal knowledge base
  • Supported: Surveys/polls

Multi-Channel Help Features

  • Supported: Customer portal
  • Supported: Live help chat
  • Supported: Email support
  • Supported: Help Desk CRM integration

JitBit Help Desk Integrations

JitBit Help Desk Competitors

JitBit Help Desk Customer Size Distribution

Consumers10%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)20%

JitBit Help Desk Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, German, French, Danish, Swedish, Dutch, Italian, Hebrew, Arabic, Czech, Spanish, Finnish, Polish, Portuguese, Russian, Turkish

Frequently Asked Questions

Zendesk Support Suite, Freshdesk, and GrooveHQ are common alternatives for JitBit Help Desk.

Reviewers rate Organize and prioritize service tickets and Ticket creation and submission and Ticket response highest, with a score of 10.

The most common users of JitBit Help Desk are from Mid-sized Companies (51-1,000 employees) and the Retail industry.
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