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Overview

What is Jitterbit?

Jitterbit is a cloud integration technology for cloud, social or mobile apps. It provides accessibility for non-technical users, including easily creating API’s and data transformation scripts within the integrations.

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Recent Reviews

TrustRadius Insights

Jitterbit has been widely utilized as a middleware solution, enabling seamless integration between various systems and platforms. Users …
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Does the job!

8 out of 10
April 05, 2019
Incentivized
We have been using Jitterbit for a few years now and it's a well-designed product. We use it to integrate Banner with other auxiliary …
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Popular Features

View all 6 features
  • Pre-built connectors (12)
    8.0
    80%
  • Connector modification (11)
    7.2
    72%
  • Support for real-time and batch integration (12)
    7.0
    70%
  • Monitoring console (11)
    6.0
    60%

Reviewer Pros & Cons

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Pricing

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Jitterbit

$100.00

Cloud
Starting Price Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.jitterbit.com/platform/prici…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $1,000 per month
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Product Demos

Amplify Salesforce with Jitterbit Integration

YouTube

Jitterbit Harmony Summer Release '14 is here!

YouTube

Jitterbit Solution NetSuite-Shopify Order to Fulfilment Demo

YouTube

Jitterbit Solution Salesforce-NetSuite Quote-to-Cash Demo

YouTube

Jitterbit Speeds ServiceMax Integration with SAP Back office ERP

YouTube

NetSuite Integration - Jitterbit 5 Minute Demo

YouTube
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Features

Cloud Data Integration

Cloud data integration software simplifies the task of integrating data from multiple different cloud applications

7.2
Avg 8.1
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Product Details

What is Jitterbit?

Jitterbit combines APIs, integration and artificial intelligence. Using the Jitterbit API integration platform companies can rapidly connect SaaS, on-premise and cloud applications and instantly infuse artificial intelligence into any business process. This API creation technology enables companies to reuse business-critical applications and data to bring new offerings to market faster. Additionally, Jitterbit's industry experts work side by side with users' companies to accelerate innovation.

Jitterbit Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Jitterbit is a cloud integration technology for cloud, social or mobile apps. It provides accessibility for non-technical users, including easily creating API’s and data transformation scripts within the integrations.

Jitterbit starts at $1000.

Reviewers rate Pre-built connectors and Data quality services highest, with a score of 8.

The most common users of Jitterbit are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(44)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Jitterbit has been widely utilized as a middleware solution, enabling seamless integration between various systems and platforms. Users have leveraged Jitterbit to move data between systems such as Oracle DB and Salesforce, NetSuite and Salesforce, and legacy ERP systems and Salesforce. The software has eliminated the need for extensive development in Java or Net, allowing users to efficiently transfer data without writing code. It has proven to be invaluable in managing data flow between multiple systems, ensuring accurate and consistent data across platforms. Users have praised Jitterbit's features such as operation chaining, email notifications for success or failure, logging, scripting, and conditional mapping. Additionally, the user-friendly UI and field mapping tool have been commended for their ease of use and ability to streamline complex integration processes. Jitterbit's capabilities have been particularly beneficial in implementing Salesforce solutions, integrating HR systems with other departments for improved data management, and facilitating seamless sales order and shipping integration for eCommerce sites.

Versatile Data Integration: Users have found Jitterbit to be a highly versatile tool for data loading, mapping, and integration between different systems. Several reviewers mentioned that it allowed them to streamline their data processes without the need for coding, making it much easier to manage and connect SalesForce and NetSuite.

Configurable Logging and Notifications: The configurable logging feature in Jitterbit has been highly valued by users. Many reviewers have mentioned that it provides clear visibility of the progress and any potential issues in running jobs. Additionally, the ability to receive notifications online or via email has helped users stay informed even when they are not actively monitoring the system.

User-Friendly Interface: Reviewers appreciate Jitterbit's user-friendly interface compared to other similar products. Multiple users have stated that it does not require developer skills to utilize its capabilities effectively, empowering non-technical users to take ownership of the integration process. This ease-of-use aspect is seen as a significant advantage by many customers.

  1. Migration Issues: Some users have encountered difficulties with migrating updates to existing jobs in production, resulting in duplicated project items that need to be manually removed.
  2. Lack of Error Trapping: Reviewers have expressed frustration with the lack of trapping under-the-covers SOAP errors, such as when a query takes too long in Salesforce. This can lead to partial file pulls without proper failure notifications.
  3. Limited Debugging Capabilities: Several users have mentioned that the software's debugging capabilities are lacking. They suggested improvements such as adding checkpoints to track variables and a debugger, as well as enhancing logging options for better post-runtime review of integrations.

Users of Jitterbit have made several recommendations based on their experiences with the software. The most common recommendations include utilizing Jitterbit for integration needs, having a trained administrator to fully utilize its flexibility, and investing time in understanding the data flow between endpoints. Overall, users highly recommend Jitterbit for mid-size organizations aiming to scale at the enterprise level. They find it simple yet secure, with no hidden gaps or pricing surprises. Users suggest exploring Jitterbit's product offerings by reaching out to their team while taking into consideration the depth of scripting expertise required for Jitterbit developers.

Attribute Ratings

Reviews

(1-25 of 25)
Companies can't remove reviews or game the system. Here's why
Laura Sponaas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Logging - totally configurable by the user, you can log any details about your running jobs, online (WriteToOperationLog) or to an email.
  • Cloud management environment. Can manage users and/or the running of operations from the website and do not need a client application to do so.
  • Client application is full featured and allows for greater control than our last "EDI"-type product we owned.
  • Operation-chaining -- a necessity! And it works well.
  • Migrating operations from QA to Production work well for initial deployment, however, when migrating an update to an existing job to production, sometimes certain project items are duplicated. This is not the end of the world... the duplicates can be removed, but would be nice if it was not required.
  • I have not found a way to trap under-the-covers SOAP errors (for example, when a query you are running against Salesforce takes too long). You get a warning error in the operation log that the job only pulled a "partial" file, but it does not fail.
Laura McDonough, PMP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use - while being more technical is useful, you don't need to be a developer to use many of JItterbit's capabilities
  • Customer Support - we have always had great responsiveness to any questions or issues encountered
  • Reliability - Jitterbit has been extremely reliable with no major outages in the recent past
  • Integration recipes for more platforms - e.g. JIRA
  • Fewer upgrades - there are upgrades every couple of weeks so if you are not using the cloud version, you need to manually "keep up"
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to connect systems without the use of developers
  • Provides a single management interface for all integrations
  • Highly stable and reliable
  • Some of the more advanced transformation possibilities aren't exactly clear without a lot of digging. Very basic connections (e.g. map this field to this field) along with basic transformation scripts (e.g. multiply X * Y) are super easy. But I know there are a ton more features and functionality that I feel is somewhat buried in the product
April 05, 2019

Does the job!

Ravi Agarwal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It has made integrating our systems easier
  • The customer service is great.
  • I would like to see some enhancements such as better logging capabilities and version control.
Dudu Elmaleh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Built-in Salesforce wizard - for Salesforce projects, the wizard enables you to achieve the basic integration structure with easy to use wizards for all DML operations: Query, Upsert, Insert, Update and Delete.
  • Scripting - when you need something more complex in your integrations, the script option will give you extended capabilities to handle those tough spots with a lot of built-in functions.
  • Migration - while doing migrations is usually hard and painful, Jitterbit migrations are simple and fast. Using their migration tool, going from Dev -> QA -> Prod is a very simple process.
  • Debug - integration can get complicated and sometimes strong debug capabilities are needed. adding checkpoints to track variables and a debugger can be big improvement.
  • Logging can be improved, adding rich text options and other logging formats can assist when reviewing integration after run time.
  • Version control - they should have the option to hold revisions on any object.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Using Jitterbit with multiple Salesforce orgs. If you have to load/query into more than one org, the ability to save your connection information and easily switch between connections is a huge time saver. You can also access the same files for multiple orgs as needed.
  • It took a little while to get used to remapping fields. Once you get the hang of the refreshing and remapping it works very well, but there was a bit of a learning curve to it.
  • Some of the UI interactions aren't super intuitive. Closing tabs or getting to the right one can be a little difficult at times.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Some of the pieces we wanted to bring into Salesforce were quite complex, but Jitterbit handled it easily. It’s like it learns from past experiences and you benefit from someone, somewhere having gone through this before.
  • Easy to set up and get going from the start. It was only a few minutes after going through the set-up process that we were able to migrate data over from our internal system to the cloud.
  • Planning ahead for some of our AI-driven analytics, I think Jitterbit should be able to handle those well, it’s got a nice interface that walks us through what we need, as long as you are starting from a position of knowledge before attempting it.
  • There is a bit of a different look and feel to Jitterbit than the other ETL packages we were used to. Not bad different, but took just a little getting used to.
  • Pricing was higher than some of the other ETL tools we looked at, and we could not really understand why. It has the same ups and downs that any other tool has, so it wasn’t a complete package to give you a one-stop-shop, so we could not see why you would pay more for the tool over others in its class.
  • The connections were a little less than spectacular when comparing against Mulesoft. Sometimes you need a little more flexibility and we found it harder to be flexible with Jitterbit than other tools.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • UI is super easy to understand with a low learning curve so admins can figure it out and maintain it without breaking anything.
  • It's FREE! There's a paid version too but I like that you can use most of the features for free and they're not pushy with buying.
  • There's a great user community that you can google and ask any questions. Most problems I've encountered have been posted and answered already.
  • It's not very easy to create backups of your field mappings so if you break something you can't just "rewind" the clock and unbreak it. The paid version offers a backup feature but even that is not super user-friendly.
  • Larger companies probably don't have much use for this. I'm at a much larger company now and we handle such system integrations with more advanced tools.
  • Sometimes we've had downtime from Jitterbit just due to the nature that it has to be hosted on a remote server. Our server was aging and had down times which affected Jitterbit.
Wendy Hamstra-Smith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Data Transformation - updating multiple sources to use our data dictionary
  • Picking up files from our sftp site - removes manual intervention
  • Move data from one org to another through Salesforce
  • It was difficult to figure out how to export file sources
  • We have to pay per integration site so that can be costly if we are using it for multiple sources
  • Some of the icons are difficult to determine their functionality
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Automating the push of data has been a Godsend -- We were doing this entire process manually
  • Adding or making a edit has been a fairly easy process
  • The time it has saved us allowed us to not hire another person
  • Would be nice to see more examples how to do some things -- Would like to see how to go from NetSuite Data base to Excel.
James Smith | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Viewing data mappings
  • Having lists of historic maps
  • Getting granular in the way you update records
  • It can't handle some characters like : ; ) etc., in the field name which is really annoying as you don't realise it until you try to run the load.
  • Sometimes the process can be flaky and just not work for any good reason but that is rare.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It handles different sources very efficiently.
  • Programming in Jitterbit and the available plugins is simple and very effective.
  • User administration permissions provisioning is easy.
  • I would expect more math functions to be added as we had few issues while rounding the numbers.
  • Currently I believe the rows are getting processed one by one, it would be beneficial if we could do a bulk insert options into SQL too.
November 06, 2015

Jittery

Ankur Goswami | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use.
  • Flexibility to code.
  • Administration, logging and publishing code.
  • It can integrate with DB and other third party apps well, but it would be nice if we could also invoke existing processes / code (Like SSIS etc) from Jitterbit.
  • Would be nice if Jitterbit could also implement JD Edwards API to invoke business logic within JDE.
Scott Boetig | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Preserves mappings so that you don't have to redo them. This was my biggest frustration with Salesforce's Apex Data Loader. I believe they may have added this functionality now but Jitterbit does this well and I'm not interested in switching back.
  • Platform independence: I recently had a customer that required consultants to use MacBook Pros. My company laptop is a PC. Since Jitterbit is cloud-based, I was able to create mappings on one computer and execute them on the other.
  • Ease of use: Jitterbit is simple to use and has a very intuitive interface. It auto-creates log files so that you can review the results of your data operations.
  • One recent complaint is that I kept getting prompted in the application to upgrade but when I clicked the upgrade button I received a cryptic error. It didn't seem to affect the application fortunately. This occurred on both the Mac and PC versions.
Travis Terry | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Loading data
  • The ability to easily change, map or upsert to and from SalesForce and NetSuite.
  • Creating an Endpoint Web Service without writing any code.
  • I only see a few drawbacks with Jitterbit but every time I see one they are already in the process of fixing this.
  • We ran into an issue where were were doing and If Else loop query in salesforce that was using thousands of API request during the operation and they were already working on a Map Cache for this problem.
  • Back when we first started working with JitterBit we had an issue of connecting to NetSuite but since then they have built connectors for NetSuite using their built in WSDLs
March 16, 2015

Jitterbit 5.3 Review

Score 6 out of 10
Vetted Review
Verified User
  • Jitterbit makes it easy to visualize the process flow of operations that it participates in.
  • Once configured correctly Jitterbit runs reliably without much maintenance attention required.
  • Jitterbit support has been responsive when we've needed to engage them for assistance.
  • Setting up secured connections for web services required tweaking multiple application configuration files and custom code to get the support that we needed.
  • The proprietary scripting language is relatively capable for data transformation, but could be improved to handle more complex scenarios. Presently, anything outside it's capability requires a custom Java plugin to be written.
  • Jitterbit's mapping tool is fairly powerful, but entering a large amount of field information for data mapping and transformation can be time consuming and cumbersome.
  • I feel like the documentation for advanced users is inadequate and I was forced to open support cases to ask questions, for which answers should be available online.
  • Our implementations required developer-level skills including a good working knowledge of XML and XML Style Sheets.
Don Waters | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Great for endpoint to endpoint integration where data transformation is an important component of the process.
  • Visual nature of the mapping is very good and the general visual layout of the processes employing these mappings is also very good.
  • Copying of process and mappings make the integration a lot easier than it would otherwise be.
  • Scripting language takes some getting used to depending on your programming background.
  • There is a lack of some standard template procedures that could be used to create variations from the template. This would be very beneficial.
  • Logging utility needs a re-write since the filtering is not very intuitive and sometimes is not very effective.
Score 6 out of 10
Vetted Review
Verified User
  • Good support team
  • Does not use complicated code
  • Users can easily understand the structure
  • Need better performance with SFDC cloud
  • Need to have a better process aligned
  • Need to improve the log so that it is self ecplanatory to troubleshooting an issue
April 11, 2014

Jitters of JitterBit

Score 4 out of 10
Vetted Review
Verified User
  • Integration to multi platform tools
  • Pipelining a complicated workflow
  • Messaging and jogging for critical workflows
  • GUI
  • It needs to have a better API and some example codes
  • Sometimes it's pretty slow
Mike Turnell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Mapping spreadsheet columns to object fields is very intuitive and easy to figure out
  • Very speedy, considering the amount of information I am inputting. Pushes a list of failures with detailed reasons, which allows me to go back and fix as needed
  • I felt extremely comfortable using the software within about 2 days... It was very easy to learn
  • Infinitely easier to understand than the stock Salesforce data loader
  • Mapping fields could provide a link to explain what the field is in more detail
  • Hard to visualize the impact that your mapping will have, might be helpful to load in object IDs and lay out the old value and what the new value stands to be
Jules Clement | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • The time to transfer millions of rows from China or South Africa was remarkable, it was very quick.
  • We never dropped rows or lost data.
  • It was very easy to pick up and learn how to do a simple data transfer.
  • Since I was grabbing data from seven identical systems, I would prefer that I could copy and paste an operation and just change the connection. Instead, I had to remap every transformation I made. Still, it was a time saver to be able to copy it.
  • I wish the programming of more complex transformations were less code-based and more GUI-based. Without knowing java syntax it made even some simple transformations difficult.
  • It was too easy to overwrite other developers code. A merge feature would have come in handy more than once.
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