Overview
What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
GoTo Connect Overview
Long time customer
We have been extremely pleased with GoTo Connect.
We do GoTo Connect suggest you GoTo too
All For ONE
Best Software for Meeting online and Screen Sharing
GOTO helps you stay connected
Smooth Collaboration
GoTo connect keeps you connected in a Flash every time !!
wherever you are GoTo connects you
Great VOIP with great collaboration extras, great service, at an affordable price.
Basic but does the job
From Meh to Marvelous: My honest review of GoTo Connect.
User friendly VoIP
How GoTo Connect Differs From Its Competitors
All in One Platform
All in One Platform
Tangible Impacts
Product Differentiation
All in One Platform
All in One Platform
All in One Platform
All in One Platform
GoTo connect is all in one buit for SMBs.
All in One Platform
All in One Platform
All in One Platform
All in One Platform
All in One Platform
We use other solutions where deeper functionality, for both presenters and attendees, is …
All in One Platform
All in One Platform
All in One Platform
All in One Platform
All in One Platform
Tangible Impacts
Product Differentiation
All in One Platform
All in One Platform
All in One Platform
All in One Platform
All in One Platform
All in One Platform
All in One Platform
All in One Platform
All in One Platform
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Answering rules (157)8.888%
- Message alerts (159)8.383%
- Directory of employee names (150)8.383%
- Call reports (143)7.878%
Reviewer Pros & Cons
Pricing
Basic
Starting at $27
Standard
Starting at $32
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $27 per month per user
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8.5Hosted PBX(132) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 9.1Multi-level Interactive Voice Response (IVR)(114) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8.5User templates(117) Ratings
Create and apply batch configurations to multiple users at once
- 7.8Call reports(143) Ratings
Historical call analysis and trending metrics
- 8.3Directory of employee names(150) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 8.8Answering rules(157) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.1Call recording(136) Ratings
Automatic recording of inbound and outbound calls
- 8.7Call park(127) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8.3Call screening(133) Ratings
Ability to block numbers or send calls directly to voicemail
- 8.3Message alerts(159) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 8Video conferencing(102) Ratings
Built-in video conferencing capabilities
- 8.3Audio conferencing(142) Ratings
Audio conferencing credentials for all on the system.
- 8.4Video screen sharing(88) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 8.5Instant messaging(82) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 7.9Mobile app for iOS(131) Ratings
App for iPhone and iPad
- 8.1Mobile app for Android(114) Ratings
Android app
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is GoTo Connect?
The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.
GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.
For over two decades, GoTo has supported companies grow their business by offering:
- A cloud phone system with enterprise-grade features
- AI-powered contact center and customer engagement tools
- A unique visual dial plan editor, softphone functionality and advanced reporting
- 99.999% uptime and 24/7 customer service
GoTo Connect Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Auto attendants
- Supported: Call forwarding
- Supported: Custom messages
- Supported: Hot desking
- Supported: Number porting
- Supported: Phone number extensions
- Supported: Toll free numbers
- Supported: Virtual fax
- Supported: Virtual voicemail
GoTo Connect Screenshots
GoTo Connect Integrations
GoTo Connect Competitors
GoTo Connect Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
GoTo Connect Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(317)Attribute Ratings
Reviews
(1-25 of 117)Long time customer
- The mobile app works well
- PBX is really user friendly and customizable
- We love that we can customize our ringtones and hold music
- It seems that they haven't fully transitioned away from Jive because the PBX sometimes loads the Jive version and other times loads the GoTo Connect version. I think I like the GoTo Connect version better but I can never figure out what the URL is for that version
We have been extremely pleased with GoTo Connect.
- Visit to connect to integrate chat, video, and audio features on one platform.
- Meetings
- Screen sharing
- Call forwarding
- file storage support
- Customization options
We do GoTo Connect suggest you GoTo too
- Good value for service received
- Excellent customer service (when rarely needed)
- High-quality internet-based systems
- 100% reliable...never had any failures
- Very secure from data management standpoint
- I would like flexibility on billing - now set as auto-pay only on company credit card. We would like to pay by check or ACH.
- Better integration of GoTo Meeting, which we also use (and like)
- Better broad-plan pricing (like 'bundling') when we use multiple platforms as we do - and simplified billing
GOTO helps you stay connected
- Phone service
- Text function
- Remote access to phone
- Documents
- sometimes audio doesn't connect to my headphones
Smooth Collaboration
- Document exchange in multiple file formates
- Scheduled and responsibly allocation
- Collaboration within internal organisation
- Collaboration with 3rd Parties like freelancers
- third party collaboration can be extended
- specific executable files can't be shared though their
wherever you are GoTo connects you
- Because,Goto Is an easy to use service for high frequency customer support applications
- Because I can receive voicemails, answer and make calls
- it can be confusing for people who are less tech-savvy.
- it doesnot archive messages or SMS
GoTo Connect offers basic services for smaller users
- Web based administration
- Apps for the entire ecosystem
- Easy to use, drag and drop setup for creating functional call trees
- Functionality is not updated on a rapid pace
- Apps have annoying quirks that aren't addressed and make them annoying to use
- Onboarding help is limited and not useful
- They are pushing integration with other software they have bought rather than fixing issues
- They are trying to create an all-in-one app, but they are doing this by purchasing other apps and trying to integrate them rather than building it them themselves. This leads to a less than ideal experience.
Great services, Make your business more productive
- Real time meeting between internal team for product discussion
- Single number serves a whole call center
- Collaboration works well to set responsibility digitally
- Adding multiple call can be more faster
Great user experience
- The queue is great!
- Dialing out is easy!
- Transfers are seamless.
- The status update on our account that shows us as available or away does not work. It will not keep our phones ringing if we are away or offline.
- When outside calls come in, we are not able to see their phone number within the caller ID. This would be helpful in finding customer accounts much faster.
- Connection on the desktop site is not as stable as using the phone app but the desktop version is much easier to use.
GoTo Connect for remote work is great
- Ease of use
- Excellent call quality
- Remote work
- Phone Trees
- Call Mapping
- Scheduled Hours
- Assigning Users
- Assigning Phone Extensions
- Transferring Phone Numbers
- Speech to Text Voicemails via Email
- Call Recording
- Site user interface can be buggy sometimes
- Searching call records feels a little bulky
Major improvement over 1990s Comdial Impact phones (image search that to truly understand...)
- Instant delivery of voicemails via email per user mailbox
- Allows virtual editing of contacts for use with hardware phone directory expansion
- Connects Goto account to smartphone via app
- Voice quality of calls on Goto smartphone app
- Latency time of calls on Goto smartphone app
Simply the Best!
- GTC App works very well
- Sound quality is excellent
- It integrated very well with SIP handsets
- Very user friendly
- Mobility and flexibility
- Need to improve in call centre environment
- Able to see who is on the call
- Need to have detail system log
GoTo Connect
GoTo Connect allows us easy access from anywhere to the UK number, and seamless integration with Outlook etc.
- VoIP
- Reginal (UK) landline number
- Virtual meeting integration
- Updates are sometimes a bit struggling
- Being able to create multiple conference rooms without any additional charges
- Allows us to create various efaxes without any additional charge
- Now we are able to send out text messages within our network
- Jive can provide a better onboarding training process
Great Cloud-Based Phone Solution
- Up time
- Feature rich like my old phone system
- Highly portable for on the go users
- Responsive customer service to help with any issues
- I am not as impressed with Dial Plan GUI
- Accounting has to wait a few days for the billing PDF to be ready
- Moves-Adds-Changes could be more intuitive
GoTo Connect
- Warm Transfer
- Checking Messages
- Managing phones
- GoTo Meetings
- Admin should be able to check messages for any phone without knowing password
- Able to monitor and pull reports easily
GoTo it NOW!
- quick connection time
- clear voice recognition
- caller ID is adequate
- occasional call disconnect
- occasional service interruption
Don't go to GoTo!
- Good attitudes when they finally call you back
- Good phone service that doesn't drop calls
- Will contact you back after a few days, even if you need them right away
- You will not be able to contact their customer service by phone
- They will charge you for every change you make, even a simple name on caller ID
- They do not resolve your issues until maybe a week or month later
You’ll not be able to cancel
Great phone service for a great price
- Very good customer service
- Excellent quality sound on the phones
- Good instructions in help center for self guided service
- The interface online is not always intuitive and it can be difficult to find information.
- A filter for spam faxes would be excellent. Far too many junk faxes come through.
- Please make sure all customer service reps are aware of the same information. The service is great, but I had an experience when I had full access to speak with customer service about our account, but the rep did not seem to know that, and I had to call and speak to a second rep.
My Honest Experience with GoTo Connect (Formerly LogMeIn and Jive)..... The real uncut version.
- Ability to route calls, even complex multi-layer virtual assistance
- Reliability is HUGE - very minimal downtime
- Ease of setup and use
- Plug and Play anywhere!
- The app has sometimes been glitchy at least on our droids/iphones
- updating older phone software to be compatible with newer features
- The ability for multiple users access and respond to the texts
- Customizable Dial plans greatly exceed expectations
- Being able to dial in or receive calls remotely
- Integrations are a necessity in our industry, they work perfectly with our scheduling and calendar apps
- I would like to see the UI improvements continue, it has been greatly simplified but there is more trimming to be done
- Expanded network would be great! I'm unable to port my preferred number due to lack of coverage here
Good, but not Great, Enterprise Telephony Solution.
- Provided a stable inbound and outbound phone medium for our organization.
- The Contact Center functionality was quite impressive!
- Was easy to use the relevant GoTo app and softphone.
- The Salesforce CTI Integration.
- Overall product roadmap and feature request review and response.
- Support relating to Integrations such as Salesforce.
Go To Connect Experience
- Call Tree Setup
- After hours and holiday scheduling
- Ease of use
- Mobile App Feature
- Call recording
- Call Reports
It has very easy admin portal where you can program. Scheduling of hours and holidays is a breeze. Route mapping for inbound calls was also very simple to setup.