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Jive

Jive

Overview

What is Jive?

Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace…

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Recent Reviews

TrustRadius Insights

Jive has been widely used across organizations, serving as a powerful tool for collaboration and communication. With its user-friendly …
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Jive is great!

10 out of 10
November 06, 2019
Incentivized
We use Jive across our whole organization. We do most of our work through email but needed a phone number for support and other issues. …
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My Jive Review

8 out of 10
July 23, 2018
Incentivized
Across the whole organisation with a focus on day-to-day operational issues and business planning:
  • lateral comms: coordination within and …
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Jive talkin' (sorry)

7 out of 10
June 13, 2018
Incentivized
Jive is being used across the entire organization to provide a company-wide internal resource for file hosting, discussion, announcements …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Jive?

Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors.…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is eXo Platform?

eXo Platform is an open-source, social-collaboration software designed for enterprises. Some key features include: Enterprise Social Network, Enterprise Content Management and Social Collaboration.

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Product Demos

Demo: Jive for Microsoft Outlook and Office

YouTube
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Product Details

What is Jive?

Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors. The vendor says the product has more than 30 million users worldwide across every industry, and is consistently recognized as a leader by top analyst firms.

Jive Screenshots

Screenshot of Jive's Interactive Intranet software provides a single platform for employee collaboration without complication.

Jive Competitors

Jive Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Axero, Sprinklr Service, and Microsoft Yammer are common alternatives for Jive.

Reviewers rate Usability highest, with a score of 6.1.

The most common users of Jive are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(95)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Jive has been widely used across organizations, serving as a powerful tool for collaboration and communication. With its user-friendly interface and minimal initial training required, Jive has successfully facilitated the sharing of knowledge, overcoming geographical and organizational barriers. Users have reported that Jive has helped in creating working groups for commercial proposal preparation, enabling effective case handling and discussion among global tech support teams, and integrating new affiliates into the organization seamlessly. It has also served as an intranet platform, replacing aging systems and providing a centralized hub for communication, collaboration, and storage of important documents. Additionally, Jive has been highly regarded for its ability to set up communities for collaboration, crowdsourcing ideas, and engaging with employees. It has been successful in improving transparency within organizations, connecting employees worldwide, and enhancing business gains. Moreover, Jive serves as a front-facing customer collaboration site, allowing for the resolution of issues and the posting of relevant information. Furthermore, it has hosted external-facing communities for customers and partners to discuss products and resolve issues. With its versatility and integration capabilities, Jive has proven to be an essential tool for businesses in various industries, promoting collaboration, innovation, and interactive internal communications.

Versatile and Seamless Communication: Several users have praised Jive for its versatility in enabling seamless communication and enhancing collaboration within the organization. They appreciate the ability to connect with anyone in the organization, publish work for feedback and collaboration, and efficiently communicate with colleagues. This feature fosters a connected and productive work environment.

Customizable Information Organization: Many reviewers find Jive's ability to configure multiple information tapes with different themes valuable. This customizable feature allows users to organize information based on their specific needs and preferences, enhancing productivity by ensuring easy accessibility and organization of relevant information.

User-Friendly Onboarding Experience: A number of users highlight Jive's prepared block for beginners as helpful in getting new network users acquainted with the platform through game tasks. This user-friendly onboarding experience helps new users quickly adapt to the platform, promoting a smooth transition and effective utilization of Jive from the start.

Weak and limited search functionality: Users have expressed frustration with the weak and limited search functionality in Jive, making it difficult for them to find content and navigate the platform. Several reviewers have mentioned that they struggle to locate specific information or groups without prior knowledge of their location.

Challenging information architecture and taxonomy: Some users have found it challenging to discover and locate spaces or groups in Jive due to its information architecture and taxonomy. They feel that the organization of content is not intuitive, leading to difficulties in finding what they are looking for.

Lack of real-time collaborative editing capabilities: Working on a document with other people in Jive can be cumbersome as it requires downloading the file, making changes in another program, and re-uploading the document. Many users desire real-time collaborative editing capabilities similar to Google Docs, which would streamline collaboration and improve productivity.

Based on user reviews, there are several common recommendations for Jive.

Users suggest implementing Single Sign-On (SSO) to improve accessibility and streamline the login process for employees. They also recommend trying out Jive before making a decision and researching to find the best fit for specific business needs. This includes taking a trial before purchasing the product and involving a partner when using Jive.

Additionally, users recommend using Jive for various aspects of the business, such as answering employee questions, intra-office communication, collaboration, and sharing internal documents. They emphasize the importance of getting executive support and IT ownership for Jive to maximize its potential.

These recommendations highlight the benefits of implementing SSO, conducting thorough research, and utilizing Jive for multiple aspects of the business to improve communication and collaboration within an organization.

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
February 21, 2014

Jive Talking

Terry Rydzynski | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
It's used by the whole organisation for sharing and collaboration across divisions and geographies
  • Allows you to connect with anybody in the organisation
  • Allows you to publish your work and solicit feedback or even direct changes, with some version control
  • Search functionality is very weak
  • The information architecture and taxonomy doesnt allow for easy discoverability of content
  • It's hard to navigate the and find spaces/groups that I already know about
  • The main profile/interface does not allow easy access to key tasks or common tasks.
As a piece of software, it attempts to solve the problems of internal communications within distributed organisations but the specifics on how it does that should be considered before deciding if it's an appropriate fit.
  • Better project collaboration
  • Global sharing of learnings and best practices on common problems
  • Increased visibility of high-performing individuals, regardless of current position within the organisation
I was not involved in the selection process
It's not my decision
  • post straight from twitter or via email
  • the MS Office integration is good
  • navigation
  • inconsistent interface
Yes, but I don't use it
It's cumbersome
Anne Karppinen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Jive collaboration platform is used in tech support case handling discussion, i.e. getting support from your peer across the globe. Jive has enabled us to overcome not only geographical and time zone barriers but also organizational silos. Case handling is more effective, knowledge sharing is effortless, and we're building a verified knowledge base as we go along. With minimal initial training, we have engaged a living community of around 6000 expert and novice users, and got moderators/community managers on board. Great product, easy to use and easy to implement. In an area where engagement is the biggest problem, with Jive, we have overcome that problem.
  • Ease of use: low threshold of "getting started"
  • Ease of administration: transparency and human understandable, consistent admin console
  • Ease of creating attractive content.
  • Sometimes it has proven to be an issue to find out exactly what browsers/versions cause problems.
  • Integration in a wide and complex IT environment is not always the easiest thing.
Tech support case handling is an easy example to offer as something for which Jive is well suited, but engaging customers, for example, supporting a customer event with Jive as channel is also easy.
  • Faster case handling
  • Better customer service
  • Knowledge management, processing the silent knowhow into tangible and reusable information
Compared to MS SharePoint community administration, I'm much more comfortable with Jive administration tools. The Jive user interface is more pleasing and easily adaptable with readymade widgets. The navigation (both top level and within a social group or community) is made easier with standard tabs and standard content types.
It's not me who decides on renewing the contract.
7500
Technical support, also extended to R&D. Product management/ product marketing.
50
We have typically social group owners and community administrators. In addition, we have one - two full time portal administrator and various people with portaladmin rights supporting the scenario. On IT side, we have support staff who develops custom plug-ins, and takes care of overall integration to other neighbouring systems.
  • Tech support: Case handling discussion
  • R&D: tech support report investigation (identifying bugs)
  • Product management: Interfacing with customers.
  • We have supported a big customer event via Jive. Everything was done via Jive: First registration. Then invitation, timetables, practicalities were shared. After sessions, we posted materials, videos, polls on the site. People attending the event wrote blogs on what they saw. After the event, we had a satisfaction survey.
  • Product managers have interacted directly with customers to gain insight on what to develop in next product release, i.e. feature prioritization.
  • Product marketing - engaging customers
  • Administration (via admin console)
  • Modifying group overview/community overview/portal main page with widgets. Especially impressed with user-configurable widgets such as spaces, i.e. user only sees the spaces he is allowed to see in the widget.
  • Creating wikis as individual documents, instead of the complex wiki-entities in various other systems.
  • I have not found anything particularly cumbersome, except some funny mishaps with certain browsers/versions.
Yes, but I don't use it
It's easy to use and administrate. Same cannot be said of all systems I have used.
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