Score 6.4 out of 10


What is Jive?

Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace...
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Recent Reviews

Jive is great!

10 out of 10
November 06, 2019
We use Jive across our whole organization. We do most of our work through email but needed a phone number for support and other issues. …
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My Jive Review

8 out of 10
July 23, 2018
Across the whole organisation with a focus on day-to-day operational issues and business planning:
  • lateral comms: coordination within and …
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What is Jive?

Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors.…

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Product Details

What is Jive?

Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors. The vendor says the product has more than 30 million users worldwide across every industry, and is consistently recognized as a leader by top analyst firms.

Jive Screenshots

Screenshot of Jive's Interactive Intranet software provides a single platform for employee collaboration without complication.

Jive Competitors

Jive Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Axero, Sprinklr Modern Care, and Microsoft Yammer are common alternatives for Jive.

Reviewers rate Support Rating highest, with a score of 6.9.

The most common users of Jive are from Enterprises (1,001+ employees).
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(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Maxime Guglielmetti | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Jive is being used across almost all the organization (Rhodia legacy). Only IT is using it on the Solvay side.
There are a few social groups that are doing an excellent job in Jive : very active, lot of value for the users and the organization. Those groups come from different business units. The level of utilization of Jive varies a lot from a one business unit to another.
  • Improve Collaboration : It really depends on people, but when a team is motivated, Jive provides everything they need to work more efficiently.
  • Jive is a good place to share documents, ideas, projects issues, etc.
  • User experience, Jive's ergonomy is a strength. It is pretty intuitive.
  • Jive search engine is powerful
  • Working on a document with other people: It is cumbersome to download the file from Jive, make changes into Excel, re-upload the document. It would be awesome if Jive could have the same technology as Google docs and allow a team to work on a document at the same time.
It always depends on the needs of the users. Make your users tell you about their issues, their needs and you will understand if implementing jive is worth it. Jive is good when people don't see each other every day if they live in different countries, it is good for cross functional teams, it is good for international project, project shared by different teams. Jive can be also useful for simple project, it can help really any kind of project or teams. At the end it depends on the people and leadership. Make sure you have a strong commitment from the top managers before pushing anything.
  • Very hard to get concrete ROI numbers... same for Salesforce or any other tools.
  • Overall positive impact, it trained people to work differently and collaborate. Some people work more efficiently. People need to want the change to get all the benefits from it.
  • The only negative thing I can see is the complexity that those tools bring to the organization. Those tools are very user friendly and people underestimate a lot of things. It is a big mistake. These tools need a serious project team to implement. In some companies, the collaboration topic is a big mess, and so it is frequent that users have to use Jive, Google docs and some others tools. It can be confusing and not productive in the end.
I did not make the decision to implement Jive. There is a collaboration tool in Salesforce. However, Jive was picked because it was a good quality price ratio tool. We have over 5K users and I believe the objective is to go to 10K users.

My company chose to go to Google mail, and Google docs after many years of Microsoft. Jive used to be big for a few years but now the push for Google is stronger. We are still going to use those 2 tools; we actually have an interface between Jive and Google. But I feel it is fragile. Collaboration topic is fragile because if people stop pushing for it, the metrics will show it. Only a few teams with exceptional leaders will still do great no matter what. It is rare unfortunately.
Jive online training is there. It is OK/average. I feel some other companies are doing better. It is not a piece that is required to have a successfully implementation, but it could be useful to improve it
December 14, 2012

Product slowed us down!

Score 3 out of 10
Vetted Review
Verified User
  • Jive is great if you want to give your customers a place to interact with you. You can control what is shared to the customers and they can give you feedback in a controlled environment.
  • It wasn't the right fit for us because it didn't have the tools our engineering team needed to share code effectively. We also had a hard time getting adoption up because people were not clear on which groups held which documents. There were lots of duplicate docs. People liked the shared drive because they could just save a file and move on. However, with Jive they had to log in, download, edit, upload. It was time consuming. The Word and Excel connectors sounded good but they made our systems slow and often broke. So people didn't use them.
  • We wanted to save people time (searching for and sharing content). It slowed us down.
My company was purchased before our renewal date came around. But at the time we were considering switching to other tools.
All departments: Sales, Support, Marketing, Engineering, General and Administrative, etc.
Business Systems Manager
  • Document storage, versioning and collaboration. Intranet and social enterprise.
We were using a mix of Sharepoint, SFDC, and other tools to store files and share code.
SFDC Chatter
  • Implemented in-house
If I did this over, I would hire out the implementation. They know the best practices and could have guided us to make an easier to use setup.
  • Online training
Training went smoothly.
It was difficult to customize the design if you don't know code. We tried to customize the look and feel but needed engineering help to go further.
We believe a system like this should be user friendly enough to not need to pay extra. It already cost a lot.
They did an OK job when I needed them. Except for the one day the system went down. Jive pointed the finger at the hosting company, and the hosting company pointed the finger at Jive. No reliable information came to us.
It was harder to use that expected. The admin needs to be code savvy to truly customize the system. And users need to trained on the system and the setup. Trainings and monitoring need to continue to enforce use.
Uptime was OK. But there was one day that the system crashed for a whole day. Our company was unable to operate. And all the plugins to word/excel froze causing those systems to freeze. Jive posted a statement to the media saying all customers were up, but we were not.
The product worked as designed. It just didn't work for our needs.
  • SFDC
  • Sharepoint
we integrated to SFDC and Sharepoint for the last month of use. It was a light integration and confused people more.
  • no
Very easy to deal with.
We got a price break because we were negotiating with SFDC Chatter too.
Score 2 out of 10
Vetted Review
Verified User
  • This tool did help provide information to clients that they otherwise wouldn’t find
  • At its basic form this is an ok community platform but the cost was too high to keep up with upgrades.
  • The analytics for this product are not nearly as robust as other community platforms that I’ve dealt with
  • It tries to be a knowledge base but the truth is that it basically repackages the standard post functionality as a Knowledge Base tool
  • It functioned as a community tool, but ease of use was so problematic that we switched.
We have already moved to another platform.
There are many other community platforms out there that I think can do much better than the Jive platform at a much cheaper cost.
  • This product was purchased to be a support and resource tool for our clients
It was our first community package
I did not drive the evaluation.
  • Vendor implemented
I wasn't involved.
  • Online training
• I never took any live training for this product. I found on-demand training to be almost non-existent.
This product demanded we purchase a lot of customizations for what other products did out of the box.
I didn’t have to use support a lot but when I did they were ok about responding.
It was very cumbersome to generate reports. Often I had to run several reports and then merge them offline to get what I needed. Reporting granularity is also lacking.
  • Our own product
I wasn’t involved in integration but we did integrate it into an instance of our own platform for for Single Sign On and record creation. It worked well. Not the best but we made it work.
  • Not applicable
Our issues were more with the product than the vendor.
I was not involved in the negotiation.
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