Jive

It always depends on the needs of the users. Make your users tell you about their issues, their needs and you will understand if implementing jive is worth it. Jive is good when people don't see each other every day if they live in different countries, it is good for cross functional teams, it is good for international project, project shared by different teams. Jive can be also useful for simple project, it can help really any kind of project or teams. At the end it depends on the people and leadership. Make sure you have a strong commitment from the top managers before pushing anything.

My company chose to go to Google mail, and Google docs after many years of Microsoft. Jive used to be big for a few years but now the push for Google is stronger. We are still going to use those 2 tools; we actually have an interface between Jive and Google. But I feel it is fragile. Collaboration topic is fragile because if people stop pushing for it, the metrics will show it. Only a few teams with exceptional leaders will still do great no matter what. It is rare unfortunately.

Jive online training is there. It is OK/average. I feel some other companies are doing better. It is not a piece that is required to have a successfully implementation, but it could be useful to improve it

My company was purchased before our renewal date came around. But at the time we were considering switching to other tools.

If I did this over, I would hire out the implementation. They know the best practices and could have guided us to make an easier to use setup.

Training went smoothly.

They did an OK job when I needed them. Except for the one day the system went down. Jive pointed the finger at the hosting company, and the hosting company pointed the finger at Jive. No reliable information came to us.

It was harder to use that expected. The admin needs to be code savvy to truly customize the system. And users need to trained on the system and the setup. Trainings and monitoring need to continue to enforce use.

Uptime was OK. But there was one day that the system crashed for a whole day. Our company was unable to operate. And all the plugins to word/excel froze causing those systems to freeze. Jive posted a statement to the media saying all customers were up, but we were not.

The product worked as designed. It just didn't work for our needs.

Very easy to deal with.

We have already moved to another platform.

There are many other community platforms out there that I think can do much better than the Jive platform at a much cheaper cost.

I wasn't involved.

• I never took any live training for this product. I found on-demand training to be almost non-existent.

I didn’t have to use support a lot but when I did they were ok about responding.

It was very cumbersome to generate reports. Often I had to run several reports and then merge them offline to get what I needed. Reporting granularity is also lacking.

Our issues were more with the product than the vendor.