TrustRadius
https://media.trustradius.com/product-logos/Wd/aM/T65EXQPQ8BOI.PNGJive TalkingIt's used by the whole organisation for sharing and collaboration across divisions and geographies,Allows you to connect with anybody in the organisation Allows you to publish your work and solicit feedback or even direct changes, with some version control,Search functionality is very weak The information architecture and taxonomy doesnt allow for easy discoverability of content It's hard to navigate the and find spaces/groups that I already know about The main profile/interface does not allow easy access to key tasks or common tasks.,5,Better project collaboration Global sharing of learnings and best practices on common problems Increased visibility of high-performing individuals, regardless of current position within the organisation,,5,post straight from twitter or via email the MS Office integration is good,navigation inconsistent interface,Yes, but I don't use it,3Jive in tech support contextJive collaboration platform is used in tech support case handling discussion, i.e. getting support from your peer across the globe. Jive has enabled us to overcome not only geographical and time zone barriers but also organizational silos. Case handling is more effective, knowledge sharing is effortless, and we're building a verified knowledge base as we go along. With minimal initial training, we have engaged a living community of around 6000 expert and novice users, and got moderators/community managers on board. Great product, easy to use and easy to implement. In an area where engagement is the biggest problem, with Jive, we have overcome that problem.,Ease of use: low threshold of "getting started" Ease of administration: transparency and human understandable, consistent admin console Ease of creating attractive content.,Sometimes it has proven to be an issue to find out exactly what browsers/versions cause problems. Integration in a wide and complex IT environment is not always the easiest thing.,10,Faster case handling Better customer service Knowledge management, processing the silent knowhow into tangible and reusable information,MS SharePoint,9,7500,50,Tech support: Case handling discussion R&D: tech support report investigation (identifying bugs) Product management: Interfacing with customers.,We have supported a big customer event via Jive. Everything was done via Jive: First registration. Then invitation, timetables, practicalities were shared. After sessions, we posted materials, videos, polls on the site. People attending the event wrote blogs on what they saw. After the event, we had a satisfaction survey. Product managers have interacted directly with customers to gain insight on what to develop in next product release, i.e. feature prioritization.,Product marketing - engaging customers,Administration (via admin console) Modifying group overview/community overview/portal main page with widgets. Especially impressed with user-configurable widgets such as spaces, i.e. user only sees the spaces he is allowed to see in the widget. Creating wikis as individual documents, instead of the complex wiki-entities in various other systems.,I have not found anything particularly cumbersome, except some funny mishaps with certain browsers/versions.,Yes, but I don't use it,10Product slowed us down!Jive is great if you want to give your customers a place to interact with you. You can control what is shared to the customers and they can give you feedback in a controlled environment.,It wasn't the right fit for us because it didn't have the tools our engineering team needed to share code effectively. We also had a hard time getting adoption up because people were not clear on which groups held which documents. There were lots of duplicate docs. People liked the shared drive because they could just save a file and move on. However, with Jive they had to log in, download, edit, upload. It was time consuming. The Word and Excel connectors sounded good but they made our systems slow and often broke. So people didn't use them.,We wanted to save people time (searching for and sharing content). It slowed us down.,3,3,200,1,Document storage, versioning and collaboration. Intranet and social enterprise.,,,Implemented in-house,3,Online training,10,It was difficult to customize the design if you don't know code. We tried to customize the look and feel but needed engineering help to go further.,No,6,5,5,9,SFDC Sharepoint,no,,We got a price break because we were negotiating with SFDC Chatter too.Not very robust; analytics poor.This tool did help provide information to clients that they otherwise wouldn’t find At its basic form this is an ok community platform but the cost was too high to keep up with upgrades.,The analytics for this product are not nearly as robust as other community platforms that I’ve dealt with It tries to be a knowledge base but the truth is that it basically repackages the standard post functionality as a Knowledge Base tool,It functioned as a community tool, but ease of use was so problematic that we switched.,1,2,0.25,This product was purchased to be a support and resource tool for our clients,,,Vendor implemented,,Online training,2,This product demanded we purchase a lot of customizations for what other products did out of the box.,No,8,2,Our own product,Not applicable,,I was not involved in the negotiation.
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Jive
87 Ratings
Score 7.2 out of 101
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Jive Reviews

Jive
87 Ratings
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Score 7.2 out of 101

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December 14, 2012

Product slowed us down!

Score 3 out of 10
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Usability

5
It was harder to use that expected. The admin needs to be code savvy to truly customize the system. And users need to trained on the system and the setup. Trainings and monitoring need to continue to enforce use.
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Score 2 out of 10
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Usability

2
It was very cumbersome to generate reports. Often I had to run several reports and then merge them offline to get what I needed.

Reporting granularity is also lacking.
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Feature Scorecard Summary

Task Management (13)
6.5
Gantt Charts (5)
5.1
Scheduling (11)
5.7
Workflow Automation (8)
6.6
Mobile Access (14)
7.4
Search (18)
6.9
Visual planning tools (10)
6.6
Chat (10)
7.3
Notifications (18)
6.6
Discussions (16)
7.7
Surveys (15)
7.1
Internal knowledgebase (17)
7.6
Integrates with GoToMeeting (3)
7.0
Integrates with Gmail and Google Hangouts (5)
6.5
Integrates with Outlook (14)
7.1
Versioning (15)
7.3
Video files (14)
6.3
Audio files (10)
6.7
Document collaboration (16)
7.0
Access control (14)
7.9
Advanced security features (10)
7.3
Integrates with Google Drive (6)
6.1
Device sync (7)
6.6

About Jive

Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors. The vendor says the product has more than 30 million users worldwide across every industry, and is consistently recognized as a leader by top analyst firms.
Categories:  Collaboration

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Jive Technical Details

Operating Systems: Unspecified
Mobile Application:No