Jive Reviews

Call quality is poor.

Caller ID is lacking.

I tried to set up the app but that was a little more difficult.

We used our own conference phones and those seemed harder to work the conference lines.

Call tree setup can get complicated if not setup correctly.

Search engines.

Organizing and sorting documents.

There are times that it is buggy.

Can be hard at times to search for older articles you are trying to dig up.

The email summaries of missed posts keep repeating on a daily basis - if you haven't seen a particular article you'll keep getting emails about it.

Categorization of articles could be improved. Not always easy to get the right category for a given piece of content.

Does not allow for much customization

Mobile app is a kind of clunky and features are a little lack luster

The main homepage has a lot going on, I would like for it to be separated out better or easier to follow.

Jive's customisation of the TinyMCE editor could use further improvement (e.g. wrt editing tables)

Telepresence (i.e. online/away status) for users would be nice, paired with the ability to open a chat session

The admin console could use a refresh (we find ourselves fishing/searching for 'that setting to do X...')

Developer documentation (esp. creating add-ons) could use some consolidation, clarification and a refresh... we build a lot of add-ons

PKI authentication support out of the box would be nice

Allowing users to choose how their name is displayed, as opposed to how it is recorded in LDAP. I would say 10-20% of our user base has a preferred or commonly used name (e.g. Dominique (Dom) Collette). Because my name is recorded in LDAP, and because our LDAP is considered an official system of record, owners of LDAP are required to strictly adhere to identities used in official documents (birth certificates, etc...) but many people prefer to be called by some nickname, or by what is considered their middle name on a birth certificate... There are no options to enter a displayed preferred name.

Information management: smart rules for the lifecycle/sedimentation of information (e.g. goes from fresh/active, to archived, to destroyed) would be nice. it would personally base those rules on a combination of attributes such as age, 'kinetic activity' (likes, shares, bookmarks, comments, @-mentions...), and then come up with thresholds and strategy for notifying the author (e.g. "Your document X is Y years old and showing a low relevance rating. Would you like to update it? archive it? delete it?...").

Project management - task breakdowns, display... we use Atlassian tools a lot (Confluence, JIRA) -- a nice integration/add-on with those tools would score huge points with our user base (e.g. Create JIRA issue from a discussion/document, create Jive discussion from a JIRA issue, a time to display JIRA sprint board, product backlog...)

Quite flat hierarchy of data (group, project, document) will confuse people used to manage multi level folders structure

Performance sometimes

Notifications schema is a bit difficult to setup for the user, between too much or not enough notifications (always a tricky topic any way)

Search doesn't work well 100% of time, often cannot find people, content that exist

Organizing content is not very easy and things can get lost, or hard to find

Adoption is not easy, although this is not Jive's fault - but there could be more help getting users onboarded and engaged

Notifications can be wonky sometimes. I'm not sure why, but I often have to clear out new notifications multiple times before they disappear.

I'd like to see more robust options in the CMS for creating blog posts. It's not always easy for newbies to figure out how to position images, videos, etc. in a blog post.

Better training/tutorials for new users. For those comfortable with technology, Jive is quite intuitive. But we've found it's overwhelming for those who aren't as confident using new technology. Perhaps some quick and simple tutorial videos would be a helpful way to familiarize new users with the features available.

The formatting of the overview page is somewhat difficult to update and restructure.

Sometimes the files won't load into the viewing area and must be downloaded to view.

More features and widgets would be prefered for media related subjects.

Sometimes support can take ages to get back to you but the new company that purchased Jive is slowly improving the support infastructure.

Having a home page that has more options to control types of news or what pop ups on users would be great.

Search results don't always produce timely topics.

I find that Jive lacks a modern aesthetic but your mileage may vary.

Copy / paste of bullet point content from MSWord is not effective, and this can be frustrating when transferring content.

I have sometimes found previews of uploaded files to be unreliable - Jive has failed to correctly render some files and gave up completely on some others.

Information is only as well-organized as the user. It's a shame there aren't more guidelines or guardrails to help avoid confusion.

Tagging, at least in our implementation, is the wild west. Lots of duplicative tags because absolutely anyone can add tags, even if variations of those tags already exist and could be used instead. This is a common problem in tools like these, though.

Clutter can easily become an issue if there isn't an established governance strategy in place.

Search is unreliable - it can be a challenge to find content if you don't already have an idea of what group/space it's located in.

Communication about missing/desired features and bug fixes could be better.

Push notifications without user's knowledge - something that each company has to fine tune based on their specific requirements. Ex. when updating old calendar events, push notifications could potentially go out to the attendees of that event. Room for improvement in creating a "Minor change, don't send an e-mail" button.

The integration with Outlook does not support enhanced content. For ex. User sends an e-mail with links to a distribution list. The distribution list has not only the people interested in the content but it also has the Jive integration e-mail that allows that specific content to be automatically posted to the internal Jive group's site. So when the e-mail is sent, users get it in Outlook but it is also archived in the special group created for them. Purpose? To store all content outside of e-mail and not lose it when users leave firm. To be able to search for it better... etc. Problem: e-mails with links, attachments, photos etc post not too good. Plain emails store nicely.

As with all new software a lot of people can complain about it and if their needs are not addressed in time, it becomes a continuous ache. With the first opportunity, those people will gladly say no to the application. More training gurus, more hand-holding might be needed for better and widespread adoption. Lots of folks complain about the amount of notifications received. More flexibility in unsubscribing or updating preferences should be presented in the notifications themselves and support around that needs to be present at all times. (e-mails on "did you know you can limit the amount of notifications you receive this way?").

Some bugs

ease of use

html capabilities

For the first time, pages open slowly, this is due to the fact that they load quite heavy widgets. Corrected with patience at the first boot.

The administrator console is only partially localized, the essential part remains in English. Fixed by learning English.

Widgets are not localized, which are offered by default to new users. This is for programmers.

A lot of different materials that you can create: polls, ideas, documents, blogs, messages, etc., total 16 items. They are different, managed differently and have different properties - all this will cause difficulties in the initial stages. Corrected by a serious approach to user training. However, for advanced users - it's interesting

If you specify your name in Russian at the first self-registration, in the system it can be displayed as "abracadabra". Fixed either synchronization with Active Directory, or individually by the user.

Interface is clunky

Search functionality is limited

Uptake is relatively low at my organization

Jive-n competes with vendors that often get chosen instead of it, due to their strength in adjacent functionality — for example, horizontal applications, such as email and content management, or vertical business applications.

Despite its efforts to position its integration capabilities as a neutral hub, Jive-n's lack of native capabilities to support work that requires process or structure increasingly puts it at a disadvantage.

Jive-n is still a relatively small organization and needs to manage its evolution carefully.

Task management would be a nice addition.

UI could use some modernization - it could become a little cluttered.

Moderation could be updated to be more robust.

Spam protection for external communities could use some help.

Working on a document with other people: It is cumbersome to download the file from Jive, make changes into Excel, re-upload the document. It would be awesome if Jive could have the same technology as Google docs and allow a team to work on a document at the same time.

Streamlining the integration of some modules / features such as event management (this is improving!) and blogging.

Search functionality is very weak

The information architecture and taxonomy doesnt allow for easy discoverability of content

It's hard to navigate the and find spaces/groups that I already know about

The main profile/interface does not allow easy access to key tasks or common tasks.

More could still be done on making activity aggregation simpler to use.. more like a timeline in Facebook. The new version is much better at this though.

Listening to customers - e.g. bring back Ryan Rutan's 'grey' plugins or make them core!

Analytics

Customer support

Get less US centric