Jive

Communication with co-workers.

Share and upload files and documents.

Can easily create update and article for your whole organization.

Search engines.

Organizing and sorting documents.

There are times that it is buggy.

Customizable.

Easy Setup.

No landlines required.

I tried to set up the app but that was a little more difficult.

We used our own conference phones and those seemed harder to work the conference lines.

Call tree setup can get complicated if not setup correctly.

Facilitates sharing of information between various teams

More 'social' features increase engagement on content (comments, likes, etc)

Easy interface for posting articles

Can be hard at times to search for older articles you are trying to dig up.

The email summaries of missed posts keep repeating on a daily basis - if you haven't seen a particular article you'll keep getting emails about it.

Categorization of articles could be improved. Not always easy to get the right category for a given piece of content.

Office integration

Data hierarchy is simple, so easy to understand

Same principles apply to anything (people, groups, projects, documents)

Document Version management

Quite flat hierarchy of data (group, project, document) will confuse people used to manage multi level folders structure

Performance sometimes

Notifications schema is a bit difficult to setup for the user, between too much or not enough notifications (always a tricky topic any way)

Sharing of information

Socialize the business processes and bring employees together

Rich activity streams

Customization of the Software

Does not allow for much customization

Mobile app is a kind of clunky and features are a little lack luster

The main homepage has a lot going on, I would like for it to be separated out better or easier to follow.

Sharing docs, presentations, ideas broadly, across departments and hierarchical levels, from CEO to staff members.

Getting your question answered without knowing who may be able to help you.

Breaking silos, by product line, by teams, etc.

Engaging employees (social engagement) via surveys, contest, sharing photos, etc.

Search doesn't work well 100% of time, often cannot find people, content that exist

Organizing content is not very easy and things can get lost, or hard to find

Adoption is not easy, although this is not Jive's fault - but there could be more help getting users onboarded and engaged

easy to quickly assemble a community of interest at various privacy levels (private, secret, open...)

easy to get an awareness of what activities others are doing (activity streams, notifications...)

integrates well with the existing enterprise it infrastructure (office/outlook connects)

Jive's customisation of the TinyMCE editor could use further improvement (e.g. wrt editing tables)

Telepresence (i.e. online/away status) for users would be nice, paired with the ability to open a chat session

The admin console could use a refresh (we find ourselves fishing/searching for 'that setting to do X...')

Developer documentation (esp. creating add-ons) could use some consolidation, clarification and a refresh... we build a lot of add-ons

PKI authentication support out of the box would be nice

Allowing users to choose how their name is displayed, as opposed to how it is recorded in LDAP. I would say 10-20% of our user base has a preferred or commonly used name (e.g. Dominique (Dom) Collette). Because my name is recorded in LDAP, and because our LDAP is considered an official system of record, owners of LDAP are required to strictly adhere to identities used in official documents (birth certificates, etc...) but many people prefer to be called by some nickname, or by what is considered their middle name on a birth certificate... There are no options to enter a displayed preferred name.

Information management: smart rules for the lifecycle/sedimentation of information (e.g. goes from fresh/active, to archived, to destroyed) would be nice. it would personally base those rules on a combination of attributes such as age, 'kinetic activity' (likes, shares, bookmarks, comments, @-mentions...), and then come up with thresholds and strategy for notifying the author (e.g. "Your document X is Y years old and showing a low relevance rating. Would you like to update it? archive it? delete it?...").

Project management - task breakdowns, display... we use Atlassian tools a lot (Confluence, JIRA) -- a nice integration/add-on with those tools would score huge points with our user base (e.g. Create JIRA issue from a discussion/document, create Jive discussion from a JIRA issue, a time to display JIRA sprint board, product backlog...)

It stores information easily so it can be accessed by others

The Jive app is user-friendly and helpful as field reps need to use it

It's easy to manage the data that is uploaded into Jive.

The formatting of the overview page is somewhat difficult to update and restructure.

Sometimes the files won't load into the viewing area and must be downloaded to view.

Collaboration

Integration with Outlook

File storage

Publishing

Notifications can be wonky sometimes. I'm not sure why, but I often have to clear out new notifications multiple times before they disappear.

I'd like to see more robust options in the CMS for creating blog posts. It's not always easy for newbies to figure out how to position images, videos, etc. in a blog post.

Better training/tutorials for new users. For those comfortable with technology, Jive is quite intuitive. But we've found it's overwhelming for those who aren't as confident using new technology. Perhaps some quick and simple tutorial videos would be a helpful way to familiarize new users with the features available.

Jive does not have too much of a learning curve - most of it is pretty intuitive for anyone who has used similar tools in the past.

In the right hands, information can be organized well.

It is quite highly customizable by users, which is always a plus - one size does not always fit all!

I have sometimes found previews of uploaded files to be unreliable - Jive has failed to correctly render some files and gave up completely on some others.

Information is only as well-organized as the user. It's a shame there aren't more guidelines or guardrails to help avoid confusion.

Tagging, at least in our implementation, is the wild west. Lots of duplicative tags because absolutely anyone can add tags, even if variations of those tags already exist and could be used instead. This is a common problem in tools like these, though.

Tagging and labeling are flexible and useful for searches.

Document editing is flexible and supports most of the options that you would expect.

Page configuration and display options also allow for some customization of "look and feel."

Search results don't always produce timely topics.

I find that Jive lacks a modern aesthetic but your mileage may vary.

Copy / paste of bullet point content from MSWord is not effective, and this can be frustrating when transferring content.

Store company information that is sharable company wide

social connections

advice

sharing

Some bugs

ease of use

html capabilities

Jive makes it easy to create new pages for administrators.

Jive makes it easy to manage users in one area and simple to navigate administration user interface.

Jive is a really good concept, the idea behind jive creates a great main hub in an organizaiton.

More features and widgets would be prefered for media related subjects.

Sometimes support can take ages to get back to you but the new company that purchased Jive is slowly improving the support infastructure.

Having a home page that has more options to control types of news or what pop ups on users would be great.

Easy to set up and easy to configure.

Castlight encourages users to share knowledge for a while, provides a central knowledge base too.

Several different options allow for some customization of "places" and the admin console is quite robust in terms of permissions, email notifications, and news feed structure.

Clutter can easily become an issue if there isn't an established governance strategy in place.

Search is unreliable - it can be a challenge to find content if you don't already have an idea of what group/space it's located in.

Communication about missing/desired features and bug fixes could be better.

Enables for the creation of well-designed websites with basic knowledge of web design but tailored to serve the most advanced users as well (HTML etc).

Allows Facebook like collaboration (liking, tagging, rating).

Allows for powerful inter-company content search with the use of categories and content tags (think drawers with unlimited folders).

Allows for push notifications when content is posted to specific sites- great integration with Outlook.

Serves as great archiving system with powerful Google-like search capabilities.

Push notifications without user's knowledge - something that each company has to fine tune based on their specific requirements. Ex. when updating old calendar events, push notifications could potentially go out to the attendees of that event. Room for improvement in creating a "Minor change, don't send an e-mail" button.

The integration with Outlook does not support enhanced content. For ex. User sends an e-mail with links to a distribution list. The distribution list has not only the people interested in the content but it also has the Jive integration e-mail that allows that specific content to be automatically posted to the internal Jive group's site. So when the e-mail is sent, users get it in Outlook but it is also archived in the special group created for them. Purpose? To store all content outside of e-mail and not lose it when users leave firm. To be able to search for it better... etc. Problem: e-mails with links, attachments, photos etc post not too good. Plain emails store nicely.

As with all new software a lot of people can complain about it and if their needs are not addressed in time, it becomes a continuous ache. With the first opportunity, those people will gladly say no to the application. More training gurus, more hand-holding might be needed for better and widespread adoption. Lots of folks complain about the amount of notifications received. More flexibility in unsubscribing or updating preferences should be presented in the notifications themselves and support around that needs to be present at all times. (e-mails on "did you know you can limit the amount of notifications you receive this way?").

Reduces number of emails

Allows for polling and getting quick input

A place for communicating information to interested parties without tracking down contact info

Interface is clunky

Search functionality is limited

Uptake is relatively low at my organization

Individual design

Presence of Russian language (localization can be independently established)

You can configure several information tapes with different themes. One for work, the second for communication

A newly-arrived network user immediately receives a prepared block for beginners. After completing several game tasks, the user will receive the basics of using Jive.

There is a template for each scenario. There is even a template for planning R&D, and there are more than twenty of them.

Integrates with MS Office, Google Drive, Google Docs

There are all platforms (even Winphone and blackberry)

You can create forum threads

For the first time, pages open slowly, this is due to the fact that they load quite heavy widgets. Corrected with patience at the first boot.

The administrator console is only partially localized, the essential part remains in English. Fixed by learning English.

Widgets are not localized, which are offered by default to new users. This is for programmers.

A lot of different materials that you can create: polls, ideas, documents, blogs, messages, etc., total 16 items. They are different, managed differently and have different properties - all this will cause difficulties in the initial stages. Corrected by a serious approach to user training. However, for advanced users - it's interesting

If you specify your name in Russian at the first self-registration, in the system it can be displayed as "abracadabra". Fixed either synchronization with Active Directory, or individually by the user.

One aspect that more clearly differentiates these applications, however, is the nature of their alignment with particular work contexts through integration with other applications.

Jive-n targets employee collaboration and social intranets with Jive-n, while Jive-x supports external partner and customer communities.

Several other categories of application offer similar core functionality (such as support for profiles, groups and conversations), but also support other more advanced capabilities in specific areas.

Jive-n competes with vendors that often get chosen instead of it, due to their strength in adjacent functionality — for example, horizontal applications, such as email and content management, or vertical business applications.

Despite its efforts to position its integration capabilities as a neutral hub, Jive-n's lack of native capabilities to support work that requires process or structure increasingly puts it at a disadvantage.

Jive-n is still a relatively small organization and needs to manage its evolution carefully.

Search -- be able to quickly find anything that you have access to

Work out loud -- share your knowledge and content instead of hoarding it on your desktop or in an ugly email chain

User-centric -- Jive puts the power in the users instead of the admins. There is of course some admin control, but the users shape how the Jive instance is used and can quickly collaborate instead of relying on an IT ticket.

Better integration with other tools such as Jira

Expand the very useful Jive for Office and Outlook to work with Mac operating systems

Give more options for theming/branding in their external-facing Cloud environments

Integration into other business platforms like Salesforce is part of the standard package.

The APIs are fully featured and are easy to use.

Extremely flexible platform that easily matches your business process.

Task management would be a nice addition.

UI could use some modernization - it could become a little cluttered.

Moderation could be updated to be more robust.

Spam protection for external communities could use some help.

Improve Collaboration : It really depends on people, but when a team is motivated, Jive provides everything they need to work more efficiently.

Jive is a good place to share documents, ideas, projects issues, etc.

User experience, Jive's ergonomy is a strength. It is pretty intuitive.

Jive search engine is powerful

Working on a document with other people: It is cumbersome to download the file from Jive, make changes into Excel, re-upload the document. It would be awesome if Jive could have the same technology as Google docs and allow a team to work on a document at the same time.

Deliverable creation and development using the Jive Office Connector

Ad hoc, team driven collaboration

Quick information and networking information within an organization

Streamlining the integration of some modules / features such as event management (this is improving!) and blogging.

Collaboration around documents, ideas.

Groups, subgroups, private groups.

User profiles/people search.

Mobile access to the application.

Integration with Sharepoint.

Improving all the time, but user profiles in version 6 were not that great. New "LinkedIn" like features are planned for new versions and I am excited to see those at work.

Mobile access is OK, but the experience isn't that great.

Ability to start/manage threads via SMS text would be helpful (a la Twitter).

Discussion, document, blogging and site creation

Activity summaries, notifications

Total ease of use

Excellent up time if used as SaaS

Jive for Office plug in is excellent and offers true document/file collaboration functionality.

More could still be done on making activity aggregation simpler to use.. more like a timeline in Facebook. The new version is much better at this though.

Allows you to connect with anybody in the organisation

Allows you to publish your work and solicit feedback or even direct changes, with some version control

Search functionality is very weak

The information architecture and taxonomy doesnt allow for easy discoverability of content

It's hard to navigate the and find spaces/groups that I already know about

The main profile/interface does not allow easy access to key tasks or common tasks.