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Jive

Jive

Overview

What is Jive?

Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace…

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Recent Reviews

TrustRadius Insights

Jive has been widely used across organizations, serving as a powerful tool for collaboration and communication. With its user-friendly …
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Jive is great!

10 out of 10
November 06, 2019
Incentivized
We use Jive across our whole organization. We do most of our work through email but needed a phone number for support and other issues. …
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My Jive Review

8 out of 10
July 23, 2018
Incentivized
Across the whole organisation with a focus on day-to-day operational issues and business planning:
  • lateral comms: coordination within and …
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Jive talkin' (sorry)

7 out of 10
June 13, 2018
Incentivized
Jive is being used across the entire organization to provide a company-wide internal resource for file hosting, discussion, announcements …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Jive?

Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors.…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is eXo Platform?

eXo Platform is an open-source, social-collaboration software designed for enterprises. Some key features include: Enterprise Social Network, Enterprise Content Management and Social Collaboration.

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Product Demos

Demo: Jive for Microsoft Outlook and Office

YouTube
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Product Details

What is Jive?

Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors. The vendor says the product has more than 30 million users worldwide across every industry, and is consistently recognized as a leader by top analyst firms.

Jive Screenshots

Screenshot of Jive's Interactive Intranet software provides a single platform for employee collaboration without complication.

Jive Competitors

Jive Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Axero, Sprinklr Service, and Microsoft Yammer are common alternatives for Jive.

Reviewers rate Usability highest, with a score of 6.1.

The most common users of Jive are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(95)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Jive has been widely used across organizations, serving as a powerful tool for collaboration and communication. With its user-friendly interface and minimal initial training required, Jive has successfully facilitated the sharing of knowledge, overcoming geographical and organizational barriers. Users have reported that Jive has helped in creating working groups for commercial proposal preparation, enabling effective case handling and discussion among global tech support teams, and integrating new affiliates into the organization seamlessly. It has also served as an intranet platform, replacing aging systems and providing a centralized hub for communication, collaboration, and storage of important documents. Additionally, Jive has been highly regarded for its ability to set up communities for collaboration, crowdsourcing ideas, and engaging with employees. It has been successful in improving transparency within organizations, connecting employees worldwide, and enhancing business gains. Moreover, Jive serves as a front-facing customer collaboration site, allowing for the resolution of issues and the posting of relevant information. Furthermore, it has hosted external-facing communities for customers and partners to discuss products and resolve issues. With its versatility and integration capabilities, Jive has proven to be an essential tool for businesses in various industries, promoting collaboration, innovation, and interactive internal communications.

Versatile and Seamless Communication: Several users have praised Jive for its versatility in enabling seamless communication and enhancing collaboration within the organization. They appreciate the ability to connect with anyone in the organization, publish work for feedback and collaboration, and efficiently communicate with colleagues. This feature fosters a connected and productive work environment.

Customizable Information Organization: Many reviewers find Jive's ability to configure multiple information tapes with different themes valuable. This customizable feature allows users to organize information based on their specific needs and preferences, enhancing productivity by ensuring easy accessibility and organization of relevant information.

User-Friendly Onboarding Experience: A number of users highlight Jive's prepared block for beginners as helpful in getting new network users acquainted with the platform through game tasks. This user-friendly onboarding experience helps new users quickly adapt to the platform, promoting a smooth transition and effective utilization of Jive from the start.

Weak and limited search functionality: Users have expressed frustration with the weak and limited search functionality in Jive, making it difficult for them to find content and navigate the platform. Several reviewers have mentioned that they struggle to locate specific information or groups without prior knowledge of their location.

Challenging information architecture and taxonomy: Some users have found it challenging to discover and locate spaces or groups in Jive due to its information architecture and taxonomy. They feel that the organization of content is not intuitive, leading to difficulties in finding what they are looking for.

Lack of real-time collaborative editing capabilities: Working on a document with other people in Jive can be cumbersome as it requires downloading the file, making changes in another program, and re-uploading the document. Many users desire real-time collaborative editing capabilities similar to Google Docs, which would streamline collaboration and improve productivity.

Based on user reviews, there are several common recommendations for Jive.

Users suggest implementing Single Sign-On (SSO) to improve accessibility and streamline the login process for employees. They also recommend trying out Jive before making a decision and researching to find the best fit for specific business needs. This includes taking a trial before purchasing the product and involving a partner when using Jive.

Additionally, users recommend using Jive for various aspects of the business, such as answering employee questions, intra-office communication, collaboration, and sharing internal documents. They emphasize the importance of getting executive support and IT ownership for Jive to maximize its potential.

These recommendations highlight the benefits of implementing SSO, conducting thorough research, and utilizing Jive for multiple aspects of the business to improve communication and collaboration within an organization.

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
December 14, 2012

Product slowed us down!

Score 3 out of 10
Vetted Review
Verified User
  • Jive is great if you want to give your customers a place to interact with you. You can control what is shared to the customers and they can give you feedback in a controlled environment.
  • It wasn't the right fit for us because it didn't have the tools our engineering team needed to share code effectively. We also had a hard time getting adoption up because people were not clear on which groups held which documents. There were lots of duplicate docs. People liked the shared drive because they could just save a file and move on. However, with Jive they had to log in, download, edit, upload. It was time consuming. The Word and Excel connectors sounded good but they made our systems slow and often broke. So people didn't use them.
  • We wanted to save people time (searching for and sharing content). It slowed us down.
My company was purchased before our renewal date came around. But at the time we were considering switching to other tools.
200
All departments: Sales, Support, Marketing, Engineering, General and Administrative, etc.
1
Business Systems Manager
  • Document storage, versioning and collaboration. Intranet and social enterprise.
We were using a mix of Sharepoint, SFDC, and other tools to store files and share code.
SFDC Chatter
  • Implemented in-house
If I did this over, I would hire out the implementation. They know the best practices and could have guided us to make an easier to use setup.
  • Online training
Training went smoothly.
It was difficult to customize the design if you don't know code. We tried to customize the look and feel but needed engineering help to go further.
No
We believe a system like this should be user friendly enough to not need to pay extra. It already cost a lot.
They did an OK job when I needed them. Except for the one day the system went down. Jive pointed the finger at the hosting company, and the hosting company pointed the finger at Jive. No reliable information came to us.
It was harder to use that expected. The admin needs to be code savvy to truly customize the system. And users need to trained on the system and the setup. Trainings and monitoring need to continue to enforce use.
Uptime was OK. But there was one day that the system crashed for a whole day. Our company was unable to operate. And all the plugins to word/excel froze causing those systems to freeze. Jive posted a statement to the media saying all customers were up, but we were not.
The product worked as designed. It just didn't work for our needs.
  • SFDC
  • Sharepoint
we integrated to SFDC and Sharepoint for the last month of use. It was a light integration and confused people more.
  • no
no
Very easy to deal with.
We got a price break because we were negotiating with SFDC Chatter too.
Score 2 out of 10
Vetted Review
Verified User
  • This tool did help provide information to clients that they otherwise wouldn’t find
  • At its basic form this is an ok community platform but the cost was too high to keep up with upgrades.
  • The analytics for this product are not nearly as robust as other community platforms that I’ve dealt with
  • It tries to be a knowledge base but the truth is that it basically repackages the standard post functionality as a Knowledge Base tool
  • It functioned as a community tool, but ease of use was so problematic that we switched.
We have already moved to another platform.
There are many other community platforms out there that I think can do much better than the Jive platform at a much cheaper cost.
0.25
  • This product was purchased to be a support and resource tool for our clients
It was our first community package
I did not drive the evaluation.
  • Vendor implemented
I wasn't involved.
  • Online training
• I never took any live training for this product. I found on-demand training to be almost non-existent.
This product demanded we purchase a lot of customizations for what other products did out of the box.
No
I didn’t have to use support a lot but when I did they were ok about responding.
It was very cumbersome to generate reports. Often I had to run several reports and then merge them offline to get what I needed. Reporting granularity is also lacking.
  • Our own product
I wasn’t involved in integration but we did integrate it into an instance of our own platform for for Single Sign On and record creation. It worked well. Not the best but we made it work.
  • Not applicable
Our issues were more with the product than the vendor.
I was not involved in the negotiation.
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