JivoChat

JivoChat

Score 9.6 out of 10
JivoChat

Overview

What is JivoChat?

JivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers.
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Recent Reviews

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Pricing

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What is JivoChat?

JivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.jivochat.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

JivoChat
01:32
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Product Details

What is JivoChat?

JivoChat is a live chat business messenger. Its goal is to help users convert website visitors into customers fast by reaching them through email, website live chat, phone, or social media channels. JivoChat’s all-in-one full-featured communication options aim to help companies make the customer experience seamless with tools like Trigger Chats, Callbacks/Callback Reminders, and Tickets. The mobile apps allows users to engage customers while both are on-the-go.

According to the vendor, it's easy to get started and takes only 15 seconds to set up.

The vendor says JivoChat is easy-to-use from managers’ and agents’ points of view. Whenever users receive a notification, whether it’s from an email, a phone call, or Facebook message, all messages are sent to the agent app. That way, teams can provide rapid care while staying organized from 1 place instead of multiple apps. Users can also monitor their team’s productivity with data reporting to stay on top of support service quality.

Users can integrate Jivo with their CRM and many other apps.

The vendor reports that every month, JivoChat empowers 270k websites and 60k Facebook pages around the world to engage in over 12 million live chats.

JivoChat Screenshots

Screenshot of Communication in One PlaceScreenshot of Best customer experienceScreenshot of Team & Ticket

JivoChat Video

Live Chat for Website That Skyrockets Your Online Sales

JivoChat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported LanguagesBelarusian, Catalan, Simplified Chinese, Czech, Dutch, English, Finnish, French, German, Greek, Indonesian, Italian, Japanese, Kazakh, Norwegian, Polish, Portuguese, Brazilian Portuguese, Romanian, Russian, Spanish, Swedish, Turkish, Ukrainian
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Comparisons

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Reviews and Ratings

 (12)

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Samuel-Borris James | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
JivoChat is an excellent application in making our work easy whether it’s live streaming or video conversation. Nothing is impossible for its working. Thus, this application is the best tool in managing video conversations if we have overseas clients. So, its configuration is without any trouble and its installation is easy. Everyone can comprehend this application while using its video conference tool. Our clients can communicate well with the help of this tool and business promotions are well watched with amazing outcomes.
  • JivoChat has changed the digital world with its ability to conduct video conferences and the video is without any blur and the configuration rate is awesome.
  • Thousands of users can use this application at once and there is also a segment-based transmission and it won’t disappoint us anymore.
  • Its features are concerned this application is the power solution of each and every video conference.
  • There is a negligible number of candidates at the same time so, this application must use a large number of applicants if possible.
  • The quality of the internet should be good enough for its accurate working.
  • HD Video and Sound Faultless video overwork range
  • One-contact to connect
  • Rapidly relate get-together with both video and sound
  • One-tick distant off offer
  • Remote substance conferring to a tap of a capture
  • Capable to urge together security
  • Vigorous security settings guarantee interference-free get-togethers
  • Live Chat.
  • Call Back.
  • Integrations.
  • JivoChat is important in promoting the online learning session.
  • Online learning was never easy before using this application and live streaming is much more feasible than any other thing.
  • We can’t place the call with a huge group that’s why to read the instruction before using this application and install the tool with the complete network coverage.
We appreciate JivoChat as our organization use this tool in conducting online meetings and webinars. This tool helps to allocate the our needs and our requirement to fulfill at the same time as compare to Invoca. This application works without any trouble and its configuration rate is amazing for promoting this tool. Online learning was never easy before using this application and live streaming is much more feasible than any other thing. Every participant enjoys working with strong communication skills.
Score 10 out of 10
Vetted Review
Verified User
We have a convention that it's made annually but with the COVID-19 situation they decided to implement a new way to make this happend. And with JivoChat the staff need to stay connected to help the visitors found the information they need, like hour of the talks or where they can buy a book, and others things they need.
  • Easy to use
  • You can use it in you phone or computer
  • the options are easy to learn
  • Sales
  • service costumer
  • call center
JivoChat is a tool that you can implement easily in your organization, it's easy to learn and use for whoever you need to use it and have a good structure and organization to find everything you need, isn't complicated. You can monitored the team and the conversations that they recieve and also the conversations they missed.
  • structure
  • organization
  • time measerument
  • track the time of the team
  • increased efficiency
  • Visualice why we miss the costumers
Because is a tool that we can easily use and the team learn to use in a little time. It's easy to implement for the team and the necessity of the organization. We only use one meeting to teach others the tools of JivoChat and how to install in their equipment.
Arpad Szucs | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
JivoChat is being used as a centralized client facing communications platform. Connecting multiple email addresses and phone numbers, website live chats, social media messengers and other channels. While we're still evaluating the use of JivoChat for the longer period, we've identified a few advantages over multiple - single-purpuse applications. Client enquires are easier to discover and we can answer them faster.
  • Multiple channels of communication
  • Great UI (User Interface)
  • Team Email integration
  • ChatBot integration (still missing Continually chatbot)
  • Mobile and Desktop Apps
  • We'd really like a direct integration with WhatsApp. Currently a WhatsApp integration is only possible with paid third parti API connection
  • Team member email integration (Instead of shared team email addresses)
  • More options for branding customization
JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.
  • Website Live Chat
  • Email Integration
  • Phone Integration
  • Increased Efficiency during the short period of our testing
  • Not having to manage or give access to many different communication channels to our team members
  • Faster responses for clients and prospective clients
We've used Gist for the same purpose, but the integration with communications channels were lacking. There was no WhatsApp integration or Facebook Messenger integration at the time we used it. The notification system wasn't effective. We've missed lots of client messages, which were basically missed sales opportunities. The live chat widget for the website made the loading speeds very long which resulted in bad performance metric scores. JivoChat looks like it's a good solution for all these.
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