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- Tech Details
JivoChat is a live chat business messenger. Its goal is to help users convert website visitors into customers fast by reaching them through email, website live chat, phone, or social media channels. JivoChat’s all-in-one full-featured communication options aim to help companies make the customer experience seamless with tools like Trigger Chats, Callbacks/Callback Reminders, and Tickets. The mobile apps allows users to engage customers while both are on-the-go.
According to the vendor, it's easy to get started and takes only 15 seconds to set up.
The vendor says JivoChat is easy-to-use from managers’ and agents’ points of view. Whenever users receive a notification, whether it’s from an email, a phone call, or Facebook message, all messages are sent to the agent app. That way, teams can provide rapid care while staying organized from 1 place instead of multiple apps. Users can also monitor their team’s productivity with data reporting to stay on top of support service quality.
Users can integrate Jivo with their CRM and many other apps.
The vendor reports that every month, JivoChat empowers 270k websites and 60k Facebook pages around the world to engage in over 12 million live chats.
|Deployment Types||Software as a Service (SaaS), Cloud, or Web-Based|
|Mobile Application||Apple iOS, Android, Windows Phone, Mobile Web|
|Supported Languages||Belarusian, Catalan, Simplified Chinese, Czech, Dutch, English, Finnish, French, German, Greek, Indonesian, Italian, Japanese, Kazakh, Norwegian, Polish, Portuguese, Brazilian Portuguese, Romanian, Russian, Spanish, Swedish, Turkish, Ukrainian|
- JivoChat has changed the digital world with its ability to conduct video conferences and the video is without any blur and the configuration rate is awesome.
- Thousands of users can use this application at once and there is also a segment-based transmission and it won’t disappoint us anymore.
- Its features are concerned this application is the power solution of each and every video conference.
- There is a negligible number of candidates at the same time so, this application must use a large number of applicants if possible.
- The quality of the internet should be good enough for its accurate working.
- HD Video and Sound Faultless video overwork range
- One-contact to connect
- Rapidly relate get-together with both video and sound
- One-tick distant off offer
- Remote substance conferring to a tap of a capture
- Capable to urge together security
- Vigorous security settings guarantee interference-free get-togethers
- Live Chat.
- Call Back.
- JivoChat is important in promoting the online learning session.
- Online learning was never easy before using this application and live streaming is much more feasible than any other thing.
- We can’t place the call with a huge group that’s why to read the instruction before using this application and install the tool with the complete network coverage.
- Easy to use
- You can use it in you phone or computer
- the options are easy to learn
- service costumer
- call center
- time measerument
- track the time of the team
- increased efficiency
- Visualice why we miss the costumers
- Multiple channels of communication
- Great UI (User Interface)
- Team Email integration
- ChatBot integration (still missing Continually chatbot)
- Mobile and Desktop Apps
- We'd really like a direct integration with WhatsApp. Currently a WhatsApp integration is only possible with paid third parti API connection
- Team member email integration (Instead of shared team email addresses)
- More options for branding customization
- Website Live Chat
- Email Integration
- Phone Integration
- Increased Efficiency during the short period of our testing
- Not having to manage or give access to many different communication channels to our team members
- Faster responses for clients and prospective clients