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JivoChat

JivoChat

Overview

What is JivoChat?

JivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers.

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Learn from top reviewers

This software provides the endpoint with an excellent video conference.

Rating: 9 out of 10
July 1, 2021
IncentivizedVetted ReviewVerified User
JivoChat is an excellent application in making our work easy whether it’s live streaming or video conversation. Nothing is impossible for its working. Thus, this application i...
Continue reading
Samuel-Borris James
Employee - Other
Digital support officer
HM Courts & Tribunals Service (HMCTS)
JivoChat2 years of experience

Using JivoChat for the first time!

Rating: 10 out of 10
June 1, 2021
IncentivizedVetted ReviewVerified User
We have a convention that it's made annually but with the COVID-19 situation they decided to implement a new way to make this happend. And with JivoChat the staff need to stay...
Continue reading
Verified user
Administrative Assistant
JivoChat1 year of experience

Great live chat and support functionality, lacking some direct integrations

Rating: 8 out of 10
June 1, 2021
IncentivizedVetted ReviewVerified User
JivoChat is being used as a centralized client facing communications platform. Connecting multiple email addresses and phone numbers, website live chats, social media messenge...
Continue reading
Arpad Szucs
Consultant - Marketing
Brand Designer | UI, UX & Visual Designer
WhiteX.Design
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Pricing

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JivoChat

JivoChat

N/A
Unavailable

What is JivoChat?

JivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.jivochat.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

JivoChat + UChat: Demo

YouTube

jivochat demo

YouTube
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Product Details

What is JivoChat?

JivoChat is a live chat business messenger. Its goal is to help users convert website visitors into customers fast by reaching them through email, website live chat, phone, or social media channels. JivoChat’s all-in-one full-featured communication options aim to help companies make the customer experience seamless with tools like Trigger Chats, Callbacks/Callback Reminders, and Tickets. The mobile apps allows users to engage customers while both are on-the-go.

According to the vendor, it's easy to get started and takes only 15 seconds to set up.

The vendor says JivoChat is easy-to-use from managers’ and agents’ points of view. Whenever users receive a notification, whether it’s from an email, a phone call, or Facebook message, all messages are sent to the agent app. That way, teams can provide rapid care while staying organized from 1 place instead of multiple apps. Users can also monitor their team’s productivity with data reporting to stay on top of support service quality.

Users can integrate Jivo with their CRM and many other apps.

The vendor reports that every month, JivoChat empowers 270k websites and 60k Facebook pages around the world to engage in over 12 million live chats.

JivoChat Screenshots

Screenshot of Communication in One PlaceScreenshot of Best customer experienceScreenshot of Team & Ticket

JivoChat Video

Live Chat for Website That Skyrockets Your Online Sales

JivoChat Integrations

JivoChat Competitors

JivoChat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported LanguagesBelarusian, Catalan, Simplified Chinese, Czech, Dutch, English, Finnish, French, German, Greek, Indonesian, Italian, Japanese, Kazakh, Norwegian, Polish, Portuguese, Brazilian Portuguese, Romanian, Russian, Spanish, Swedish, Turkish, Ukrainian
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Comparisons

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Reviews and Ratings

(8)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

JivoChat has been highly valued by users for its real-time chat feature, allowing them to communicate with customers and potential customers from different countries. This has significantly improved their ability to provide immediate responses and solutions to customer queries and assistance requests. The automatic response system has been another great advantage, enabling users to quickly answer frequently asked questions and improve response time. The Invitation to Chat option provided by JivoChat has helped users capture customer attention and improve sales on their websites. Integration with Facebook Messenger has also streamlined communication with customers by keeping all chats in one place. Users have found the ability to see what the client writes before sending it to be a valuable feature, enabling them to formulate better responses and solutions. Overall, JivoChat has proven to be a practical, easy-to-use tool that helps users achieve success in their online communication efforts.

Easy to Use: Users find JivoChat easy to use for communicating with customers in different languages and uploading files. They appreciate the user-friendly interface, which allows them to connect with customers and answer their questions right away. Many users started with the free trial and found it to be well, highlighting the simplicity of the installation process.

Fast and Accurate Answers: The feature that allows users to view what the visitor is typing before they send their question is highly appreciated, as it helps provide fast and accurate answers. Users find this feature useful in providing efficient communication with clients and colleagues. They believe it allows them to generate more sales by contacting confused customers.

Multiple Channel Integration: Users praise the multiple channel integration of JivoChat, including WhatsApp, SMS, and Messenger. This integration enables them to easily communicate with customers through various platforms, increasing lead generation and customer reach. They find this feature splendid for ecommerce businesses as it provides more confidence and credibility to their work.

Cons: Slow or failed updates: Several users have experienced slowness or failures when JivoChat is updated, which can be frustrating and disruptive to their workflow. Poor support and delayed responses: Some users have mentioned that JivoChat's support team does not respond in a timely manner, leading to lost sales opportunities and delays in providing customer support. Flaws in the software: There are a few flaws in the JivoChat software that have been reported by users. For example, there is a system failure when canceling a chat, which can also affect other requests and notifications of messages from new visitors. Additionally, there is a crucial flaw where offline message notifications can be unsubscribed by users, resulting in lost messages and decreased customer satisfaction.

Users frequently recommend JivoChat for its ease of use and integration capabilities. Many users mention that it integrates well with social networks, emails, and contacts, making communication easier and more efficient. Others mention that it is compatible with various website platforms and devices, allowing for seamless implementation. Additionally, users appreciate the modern design of the interface and highlight its user-friendly nature.

Another common recommendation is JivoChat's ability to improve communication with customers and increase sales. Users mention that it offers stable and secure communication, even integrating with Messenger and providing VoIP telephony, postal system, and 24/7 live chat. This helps businesses establish a direct line of communication with their customers, leading to better customer support and increased sales opportunities.

Many reviewers also recommend JivoChat to companies of all sizes. They note that it has a free plan for small companies while also offering excellent features and functions for larger companies. Users highlight its ease of use, installation process, and the ability to convert web visitors into potential customers. These features make JivoChat a valuable tool for businesses looking to enhance their online presence and effectively engage with their target audience.

Reviews

(1-3 of 3)
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This software provides the endpoint with an excellent video conference.

Rating: 9 out of 10
Incentivized
July 01, 2021
SJ
Samuel-Borris James
Digital support officer
HM Courts & Tribunals Service (HMCTS) (Government Administration, 10,001+ employees)
Vetted Review
Verified User
JivoChat
2 years of experience
View profile
Use Cases and Deployment Scope
JivoChat is an excellent application in making our work easy whether it’s live streaming or video conversation. Nothing is impossible for its working. Thus, this application is the best tool in managing video conversations if we have overseas clients. So, its configuration is without any trouble and its installation is easy. Everyone can comprehend this application while using its video conference tool. Our clients can communicate well with the help of this tool and business promotions are well watched with amazing outcomes.
Pros and Cons
  • JivoChat has changed the digital world with its ability to conduct video conferences and the video is without any blur and the configuration rate is awesome.
  • Thousands of users can use this application at once and there is also a segment-based transmission and it won’t disappoint us anymore.
  • Its features are concerned this application is the power solution of each and every video conference.
Likelihood to Recommend
  • HD Video and Sound Faultless video overwork range
  • One-contact to connect
  • Rapidly relate get-together with both video and sound
  • One-tick distant off offer
  • Remote substance conferring to a tap of a capture
  • Capable to urge together security
  • Vigorous security settings guarantee interference-free get-togethers
Most Important Features
  • Live Chat.
  • Call Back.
  • Integrations.
Return on Investment
  • JivoChat is important in promoting the online learning session.
  • Online learning was never easy before using this application and live streaming is much more feasible than any other thing.
  • We can’t place the call with a huge group that’s why to read the instruction before using this application and install the tool with the complete network coverage.
Alternatives Considered
We appreciate JivoChat as our organization use this tool in conducting online meetings and webinars. This tool helps to allocate the our needs and our requirement to fulfill at the same time as compare to Invoca. This application works without any trouble and its configuration rate is amazing for promoting this tool. Online learning was never easy before using this application and live streaming is much more feasible than any other thing. Every participant enjoys working with strong communication skills.

Using JivoChat for the first time!

Rating: 10 out of 10
Incentivized
June 01, 2021
Verified User
Vetted Review
Verified User
JivoChat
1 year of experience
Use Cases and Deployment Scope
We have a convention that it's made annually but with the COVID-19 situation they decided to implement a new way to make this happend. And with JivoChat the staff need to stay connected to help the visitors found the information they need, like hour of the talks or where they can buy a book, and others things they need.
Pros and Cons
  • Easy to use
  • You can use it in you phone or computer
  • the options are easy to learn
Likelihood to Recommend
JivoChat is a tool that you can implement easily in your organization, it's easy to learn and use for whoever you need to use it and have a good structure and organization to find everything you need, isn't complicated. You can monitored the team and the conversations that they recieve and also the conversations they missed.
Most Important Features
  • structure
  • organization
  • time measerument
Return on Investment
  • track the time of the team
  • increased efficiency
  • Visualice why we miss the costumers
Alternatives Considered
Because is a tool that we can easily use and the team learn to use in a little time. It's easy to implement for the team and the necessity of the organization. We only use one meeting to teach others the tools of JivoChat and how to install in their equipment.
Other Software Used

Great live chat and support functionality, lacking some direct integrations

Rating: 8 out of 10
Incentivized
June 01, 2021
AS
Arpad Szucs
Brand Designer | UI, UX & Visual Designer
WhiteX.Design (Design, 1-10 employees)
Vetted Review
Verified User
View profile
Use Cases and Deployment Scope
JivoChat is being used as a centralized client facing communications platform. Connecting multiple email addresses and phone numbers, website live chats, social media messengers and other channels. While we're still evaluating the use of JivoChat for the longer period, we've identified a few advantages over multiple - single-purpuse applications. Client enquires are easier to discover and we can answer them faster.
Pros and Cons
  • Multiple channels of communication
  • Great UI (User Interface)
  • Team Email integration
  • ChatBot integration (still missing Continually chatbot)
  • Mobile and Desktop Apps
Likelihood to Recommend
JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.
Most Important Features
  • Website Live Chat
  • Email Integration
  • Phone Integration
Return on Investment
  • Increased Efficiency during the short period of our testing
  • Not having to manage or give access to many different communication channels to our team members
  • Faster responses for clients and prospective clients
Alternatives Considered
We've used Gist for the same purpose, but the integration with communications channels were lacking. There was no WhatsApp integration or Facebook Messenger integration at the time we used it. The notification system wasn't effective. We've missed lots of client messages, which were basically missed sales opportunities. The live chat widget for the website made the loading speeds very long which resulted in bad performance metric scores. JivoChat looks like it's a good solution for all these.
Other Software Used
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