Great live chat and support functionality, lacking some direct integrations
JivoChat is being used as a centralized client facing communications platform. Connecting multiple email addresses and phone numbers, …
JivoChat
JivoChat
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Samuel-Borris James
Digital support officer
HM Courts & Tribunals Service (HMCTS) (Government Administration, 10,001+ employees)Pricing
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What is JivoChat?
JivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.jivochat.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is JivoChat?
JivoChat is a live chat business messenger. Its goal is to help users convert website visitors into customers fast by reaching them through email, website live chat, phone, or social media channels. JivoChat’s all-in-one full-featured communication options aim to help companies make the customer experience seamless with tools like Trigger Chats, Callbacks/Callback Reminders, and Tickets. The mobile apps allows users to engage customers while both are on-the-go.
According to the vendor, it's easy to get started and takes only 15 seconds to set up.
The vendor says JivoChat is easy-to-use from managers’ and agents’ points of view. Whenever users receive a notification, whether it’s from an email, a phone call, or Facebook message, all messages are sent to the agent app. That way, teams can provide rapid care while staying organized from 1 place instead of multiple apps. Users can also monitor their team’s productivity with data reporting to stay on top of support service quality.
Users can integrate Jivo with their CRM and many other apps.
The vendor reports that every month, JivoChat empowers 270k websites and 60k Facebook pages around the world to engage in over 12 million live chats.
JivoChat Screenshots
JivoChat Video
Live Chat for Website That Skyrockets Your Online Sales
JivoChat Integrations
JivoChat Competitors
JivoChat Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Languages | Belarusian, Catalan, Simplified Chinese, Czech, Dutch, English, Finnish, French, German, Greek, Indonesian, Italian, Japanese, Kazakh, Norwegian, Polish, Portuguese, Brazilian Portuguese, Romanian, Russian, Spanish, Swedish, Turkish, Ukrainian |
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Frequently Asked Questions
What is JivoChat?
JivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers.
What are JivoChat's top competitors?
Who uses JivoChat?
The most common users of JivoChat are from Small Businesses and the Design industry.
Reviews and Ratings
(6)
Ratings
Reviews
(1-3 of 6)Companies can't remove reviews or game the system. Here's why
JivoChat is being used as a centralized client facing communications platform. Connecting multiple email addresses and phone numbers, website live chats, social media messengers and other channels. While we're still evaluating the use of JivoChat for the longer period, we've identified a few advantages over multiple - single-purpuse applications. Client enquires are easier to discover and we can answer them faster.
- Multiple channels of communication
- Great UI (User Interface)
- Team Email integration
- ChatBot integration (still missing Continually chatbot)
- Mobile and Desktop Apps
- We'd really like a direct integration with WhatsApp. Currently a WhatsApp integration is only possible with paid third parti API connection
- Team member email integration (Instead of shared team email addresses)
- More options for branding customization
JivoChat is an excellent application in making our work easy whether it’s live streaming or video conversation. Nothing is impossible for its working. Thus, this application is the best tool in managing video conversations if we have overseas clients. So, its configuration is without any trouble and its installation is easy. Everyone can comprehend this application while using its video conference tool. Our clients can communicate well with the help of this tool and business promotions are well watched with amazing outcomes.
- JivoChat has changed the digital world with its ability to conduct video conferences and the video is without any blur and the configuration rate is awesome.
- Thousands of users can use this application at once and there is also a segment-based transmission and it won’t disappoint us anymore.
- Its features are concerned this application is the power solution of each and every video conference.
- There is a negligible number of candidates at the same time so, this application must use a large number of applicants if possible.
- The quality of the internet should be good enough for its accurate working.
June 01, 2021
Using JivoChat for the first time!
We have a convention that it's made annually but with the COVID-19 situation they decided to implement a new way to make this happend. And with JivoChat the staff need to stay connected to help the visitors found the information they need, like hour of the talks or where they can buy a book, and others things they need.
- Easy to use
- You can use it in you phone or computer
- the options are easy to learn
- Sales
- service costumer
- call center