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JivoChat

Score9 out of 10

9 Reviews and Ratings

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What is JivoChat?

JivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers.

Categories & Use Cases

Media

Communication in One Place
Best customer experience
Team & Ticket

1 / 3

Key Features

Learn about the best (and worst!) features JivoChat has to offer, as determined by TrustRadius' reviewers.
Based on 9 ratings of JivoChat's features
View all features

Top Performing Features

  • Chat history and transcripts

    Enables users to visualize past conversations and notes.

    Category average: 8.1

  • Chat reporting

    Standard or customizable reports with user engagement metrics.

    Category average: 7.9

  • Chat and web analytics

    Analytics that enable the tracking of user website visits and chat box interactions.

    Category average: 7.8

Areas for Improvement

Reviews

What users are saying about JivoChat.
View all reviews

JivoChat The Ultimate Chat Solution for Your Business

Incentivized
Verified User
Manager in Sales (51-200 employees employees)

Use Cases and Deployment Scope

We use JivoChat to cater to inbound traffic coming to our website which includes new as well as existing customers on real tine basis.

It helps us in providing updates on enquiries raised by prospects and our customers in a blink of an eye without any additional need of a call or an email.

Pros

  • Provides ease of connecting with customers on real time basis
  • Helps us in managing inbound traffic coming to our website
  • Avoids hassle free experience of sharing pics and docs in chat itself
  • Reduces time spent on calls and emails

Cons

  • It should have option to answer recurring questions with AI
  • Option to snooze chat for few minutes

Return on Investment

  • It has reduced number of inbound call by a certain percentage
  • Our existing customers can get in touch on real time basis for price and stock enquiries

Usability

Other Software Used

HubSpot CRM

Great live chat and support functionality, lacking some direct integrations

Incentivized
Arpad SzucsView profile
Brand Designer | UI, UX & Visual Designer in Marketing at WhiteX.Design (1-10 employees employees)

Pros

  • Multiple channels of communication
  • Great UI (User Interface)
  • Team Email integration
  • ChatBot integration (still missing Continually chatbot)
  • Mobile and Desktop Apps

Cons

  • We'd really like a direct integration with WhatsApp. Currently a WhatsApp integration is only possible with paid third parti API connection
  • Team member email integration (Instead of shared team email addresses)
  • More options for branding customization

Most Important Features

  • Website Live Chat
  • Email Integration
  • Phone Integration

Return on Investment

  • Increased Efficiency during the short period of our testing
  • Not having to manage or give access to many different communication channels to our team members
  • Faster responses for clients and prospective clients

Alternatives Considered

Gist

Other Software Used

Slack, LiveAgent, Trello, WordPress, Ahrefs, Ubersuggest

This software provides the endpoint with an excellent video conference.

Incentivized
Samuel-Borris JamesView profile
Digital support officer at HM Courts & Tribunals Service (HMCTS) (10,001+ employees employees)

Pros

  • JivoChat has changed the digital world with its ability to conduct video conferences and the video is without any blur and the configuration rate is awesome.
  • Thousands of users can use this application at once and there is also a segment-based transmission and it won’t disappoint us anymore.
  • Its features are concerned this application is the power solution of each and every video conference.

Cons

  • There is a negligible number of candidates at the same time so, this application must use a large number of applicants if possible.
  • The quality of the internet should be good enough for its accurate working.

Most Important Features

  • Live Chat.
  • Call Back.
  • Integrations.

Return on Investment

  • JivoChat is important in promoting the online learning session.
  • Online learning was never easy before using this application and live streaming is much more feasible than any other thing.
  • We can’t place the call with a huge group that’s why to read the instruction before using this application and install the tool with the complete network coverage.

Alternatives Considered

Invoca

Using JivoChat for the first time!

Incentivized
Verified User
Administrative Assistant in Social Media (1001-5000 employees employees)

Pros

  • Easy to use
  • You can use it in you phone or computer
  • the options are easy to learn

Cons

  • Sales
  • service costumer
  • call center

Most Important Features

  • structure
  • organization
  • time measerument

Return on Investment

  • track the time of the team
  • increased efficiency
  • Visualice why we miss the costumers

Other Software Used

monday.com

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