Skip to main content
TrustRadius
Join.me (discontinued)

Join.me (discontinued)

Overview

What is Join.me (discontinued)?

Join.me, once acquired by LogMeIn in 2019, was an audio, video, and web conferencing tool targeted at SMBs. Its software can be used across various devices and includes features such as one-click scheduling, personal links, interactive whiteboards, and presenter swapping.…

Read more
Recent Reviews

Don't Join.me

4 out of 10
April 26, 2021
Incentivized
Some of our users are using the free version and it is serviceable. It works but has limitations. I think it is in the second tier of …
Continue reading

Great Solution for IT!

10 out of 10
April 23, 2021
Incentivized
We utilize Join.me in our IT department to share and give control of our desktop so IT is able to troubleshoot and diagnose any issues we …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 17 features
  • High quality audio (66)
    8.5
    85%
  • Desktop sharing (73)
    8.5
    85%
  • Meeting initiation (64)
    8.4
    84%
  • High quality video (69)
    8.2
    82%
Return to navigation

Pricing

View all pricing

Lite

$10.00

Cloud
Month

Pro

$10.00

Cloud
Month

Business

$10.00

Cloud
Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.trustradius.com/buyer…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
Return to navigation

Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.8
Avg 8.0

Screen Sharing

Features related to remote screen sharing capabilities.

7.9
Avg 7.9

Online Meetings / Events

Features related to hosting and attending meetings and events online.

8
Avg 8.2

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.1
Avg 8.4

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.3
Avg 8.3
Return to navigation

Product Details

What is Join.me (discontinued)?

Join.me, once acquired by LogMeIn in 2019, was an audio, video, and web conferencing tool targeted at SMBs. Its software can be used across various devices and includes features such as one-click scheduling, personal links, interactive whiteboards, and presenter swapping. It has since been discontinued.

Join.me (discontinued) Integrations

Join.me (discontinued) Competitors

Join.me (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Join.me, once acquired by LogMeIn in 2019, was an audio, video, and web conferencing tool targeted at SMBs. Its software can be used across various devices and includes features such as one-click scheduling, personal links, interactive whiteboards, and presenter swapping. It has since been discontinued.

Join.me (discontinued) starts at $10.

Mikogo are common alternatives for Join.me (discontinued).

Reviewers rate Live chat highest, with a score of 8.7.

The most common users of Join.me (discontinued) are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(551)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
July 25, 2016

Join.me is great for ad-hoc screen sharing!

Chris Whisonant | TrustRadius Reviewer
Chris Whisonant
Lead Consultant
Best Methods (Information Technology and Services, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Generally we will use Join.me for ad-hoc screen sharing sessions with customers. My department uses it. It allows us to quickly establish a session with our customers to troubleshoot problems that they may be having with other applications.
Pros and Cons
  • It is easy to access and use with just a couple of clicks.
  • No large plugin installation needed like some other utilities (such as GoToMeeting). Quick download and launch.
  • Typically, the UI is very responsive with screen sharing.
  • It's random sometimes when it will require you to login. This is troublesome for our remote customers as it's another step they may have to take.
  • CPU utilization can get quite high. This happens both on my MacBook Pro and also on Windows VMs.
  • Recently the application has either hung or not installed/launched properly in Windows.
  • Depending on the technical savvy of the remote user, they sometimes want to go to join.me.com or are simply confused when directed to "Go to join dot me in your web browser."
Likelihood to Recommend
As previously mentioned, whenever you need to do an ad-hoc screen sharing meeting with someone, join.me serves that purpose quite well. If you are presenting often, you can also just have your own join.me address for others to join. For larger sessions with multiple people, I would think that something like GoToMeeting would be more appropriate.
Join.me (discontinued) Feature Ratings
Performance & Compatibility of Online Events Software (4)
20%
2.0
High quality audio
N/A
N/A
High quality video
N/A
N/A
Low bandwidth requirements
80%
8.0
Mobile support
N/A
N/A
Screen Sharing (2)
40%
4.0
Desktop sharing
80%
8.0
Whiteboards
N/A
N/A
Online Meetings / Events (5)
16%
1.6
Calendar integration
N/A
N/A
Meeting initiation
80%
8.0
Integrates with social media
N/A
N/A
Record meetings / events
N/A
N/A
Slideshows
N/A
N/A
Online Events Collaboration (3)
N/A
N/A
Live chat
N/A
N/A
Audience polling
N/A
N/A
Q&A
N/A
N/A
Online Events Security (3)
N/A
N/A
User authentication
N/A
N/A
Participant roles & permissions
N/A
N/A
Confidential attendee list
N/A
N/A
VoIP system collaboration
N/A
N/A
Web and Video Conferencing
N/A
N/A
Return on Investment
  • Allows us to save money by being able to use the product without cost (especially so for customers who have to share their screens with us).
  • Faster response time with customers and problem determination.
Alternatives Considered
Overall, it is generally more simple for users to start their own sessions with join.me than the other solutions. This is the primary reason we tend to use join.me over the others. However, we tend to use GoToMeeting when we are doing presentations or conference calls.
Other Software Used
Users and Roles
6
Systems administrators and developers use join.me for remote sessions with customers. This can be anything from product demos to troubleshooting / support.
Support Headcount Required
We don't need to dedicate anyone to this as the product works well and we can contact join.me if there are issues.
Business Processes Supported
  • End-user support.
  • Ad-hoc screen sharing with customers.
  • Product and project demonstrations.
  • Installation of new products into the customers' environments.
Innovative Uses
  • While there may be some additional features with join.me, the core screen-sharing capabilities are what drive us to its usage.
Future Planned Uses
  • We currently do not use it for audio or video conferencing, but I could see us using it in that manner in the future.
Likelihood to Renew
10
It's easy to use and we don't every have problems with it (other than high cpu usage).
Products Replaced
Yes
Instead of using an on-prem product (such as IBM Sametime) or use some other vendor or cloud-based solution, we have found that join.me does what we need for 95% of our use cases for customer support.
Key Differentiators
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Mostly because it's free and simple for our end users / customers to be able to share their screens.
Evaluation Lessons Learned
We tend to re-evaluate the application that we request our customers to use for us to provide remote support. We seem to always come back to join.me due to its ease of use.
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Change Management Lessons
Change management was minimal
As we are a small organization, there was not any change management involved.
Implementation Issues
  • Getting the remote support users to understand not to put a ".com" at the end of the "join.me" URL.
Implementation Rating
10
This is a fairly simple product which doesn't require much "implementation" work for our use cases.
Support Rating
8
Thankfully, I have not had to reach out to support. The product just works well when we use it. If there is an issue, it is generally more related to the remote user's computer rather than join.me itself.
Bug Resolution
No
Exceptional Examples of Join.me (discontinued) Support
As mentioned previously, I haven't run into an issue requiring support.
Easy Tasks
  • Starting a meeting is really simple - launch the application and give the participants the code/url.
  • Quick download / launch generally.
  • Responsive screen-sharing!
Difficult Tasks
  • As mentioned, some end-users have trouble knowing that it's "join dot me" instead wanting to add a .com to it.
  • Sometimes it uses way too much CPU.
Mobile Interface Availability and Impressions
Yes, but I don't use it
Usability
9
As mentioned, it's super simple to start using!
Return to navigation