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JRNI

Score3 out of 10

14 Reviews and Ratings

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What is JRNI?

JRNI is an enterprise SaaS scheduling platform for personalizing and optimizing the customer journey. JRNI is based on the former BookingBug (rebranded in 2019).

Categories & Use Cases

Reviews

What users are saying about JRNI.
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JRNI - The Best Solution for Appointment Scheduling

Incentivized
Abhay RanjanView profile
Founder in Social Media at Digicite (1-10 employees employees)

Use Cases and Deployment Scope

I have used JRNI as retail appointment scheduling software. It is one of the best appointment scheduling tools. It has helped us to maintain personalized communication with our clients. JRNI has also some best services like event scheduling, analytics, and virtual queuing. The best part is, that it enables the user to engage with business on a customized channel.

Pros

  • Appointment scheduling
  • Virtual queuing
  • Data analytics

Cons

  • Not so easy to use interface
  • Online booking widget is not responsive.
  • Language compatibility

Most Important Features

  • Scheduling software
  • Event management
  • Data analytics

Return on Investment

  • Increased customers
  • Increased sales
  • Increased revenue

Alternatives Considered

Appointy

Other Software Used

[24]7 Active Share, Insider Growth Management Platform (GMP), Drip Ecommerce CRM

JRNI is Superior!

Incentivized
Verified User
Executive in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

It has been of great assistance in enhancing both our job and our level of service; as a result, we are now much quicker than we were previously. good program available for a reasonable fee each month; nonetheless, one would want to see more frequent upgrades. Automated appointment scheduling and management for a group of sales staff members. improve our booking times, which will result in a significant improvement in both our work and our ability to provide service much more rapidly; overall, and each and every time, we are pleased with the service.

Pros

  • The team at Booking Bug has always responded to our inquiries in a prompt and professional manner. As a consequence of the team's help to both customers and employees, our configuration of Booking Bug and our use of the software have grown more effective. Customers will arrive at the location "ready" with everything that they are expected to know and carry.
  • It is possible to arrange calendars and view many itineraries simultaneously.
  • The parent-child-child functions are a significant feature for us, and JRNI's flexibility to govern services is another element that we value much. The program helps us a lot with online bookings, and the greatest thing is that it is very user-friendly.

Cons

  • My own opinion is that the user interface for customers could be made a little bit simpler to navigate and more versatile in terms of its arrangement.

Most Important Features

  • System, How adaptable and effective
  • A primary characteristic is the presence of parent-child-child functions.
  • It is possible to view multiple timetables.

Return on Investment

  • The BookingBug product has supplied us with an intuitive and user-friendly system.
  • Better service to the customer since we are able to confirm bookings with the knowledge that the information we are receiving is accurate.
  • Staff have access to more information regarding each customer, making them more well-equipped.

Good booking software for medium enterprises

Incentivized
Verified User
Analyst in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

We used for saloon booking for one of our clients. The saloon has multiple locations and many people serving the end customers, so it was a headache to solve the booking appointments through call. So we analyzed JIRNI as it was what we needed a cloud software that does the appointment booking through various methods and does its job very well.

The admin can set calendars for different users and the end customers can book the appointments looking at the schedule of the users, which was very convenient at both ends.

Pros

  • Appointment booking
  • payment
  • Cancellation

Cons

  • Third party integration
  • Support
  • Pricing

Most Important Features

  • Appointment booking
  • Email notification
  • Calendar integration

Return on Investment

  • Good ROI
  • Birds eye view for schedules
  • Easy workload management based on appointments for the users

Alternatives Considered

Salonist Software and Zenoti

Flexible system to solve complex business needs.

Incentivized
Verified User
Analyst in Research & Development (51-200 employees employees)

Use Cases and Deployment Scope

In our organization, we are using JRNI for scheduling one-to-one appointments. We can use it from our mobiles and tablets as we usually take calls from these devices. It allows us to look for the canceled meetings and managers can also see appointment history as well so that they also have an idea of that to whom we are talking.

Pros

  • Scheduling of meetings.
  • Planning of meetings.
  • Easy to setup.

Cons

  • UI could be better.
  • Integration with other calendars.
  • Sometimes customers face issue to schedule calls.

Most Important Features

  • Scheduling meetings.
  • Sync with other calendar.
  • Integration with Zoom.

Return on Investment

  • Flexibility to choose best video conferencing application.
  • Robust integration features.
  • Can have more intuitive UI.

A reliable booking system unique of its kind

Bebie McCarthy
Course Administrator in Customer Service at The London First Aid Training Company (1-10 employees employees)

Pros

  • The best feature about Bookingbug is the way that we can set up our courses so very easily. Nothing quite like it elsewhere. It's a joy to use when I need to amend a course. An event template is set up, then all dates are based on the template. So the Administrator need not set up each course event individually. To amend, we amend the template and all amendments are cascaded down to all dates set up for that specific event.
  • Another feature that's very important is, of course, the link with Paypal and other online payment system. When full payment is received, it receives communication from Paypal that payment has been made at which time Bookingbug notifies us by email that a booking has been made. There is peace of mind and guarantee that the payment has been received.
  • When Booking does not receive notification of payment, the administrator can set the booking to be cancelled at a set number of hours after the booking was set up. You can set this up to one day or 2 hours. The client is informed of this period of time automatically to give them time to make the payment.
  • There is an optional password setup for each client. A client who may use Bookingbug again may be better off setting up their passwords. They can log in to their Bookingbug account when they need to book another course at another time.
  • A very good feature is the coupons and deals. I've used coupons, very easy to use, as with other parts of Bookingbug, and very easy to customise. You can use coupons to give discounts to your regular customers, or to those who book multiple courses/places, etc. I use this a lot.

Cons

  • Quite a few of our clients book several places per course date in one go. Their feedback is that they don't see anywhere where they can write the names of the course attendees. It's quite usual where the one who books the courses in Bookingbug is not the one attending the course. I would like to see this improved so that it's clear where the client can input the attendees' names.

Return on Investment

  • Better customer service - we are able to acknowledge bookings with confidence that the information we're getting from Bookingbug is accurate and on time.
  • increased efficiency - there is vast improvement in our efficiency when we started using this product.
  • Customer confidence leading to better business image - if customer does not encounter problems when using the booking system, then they will trust that we are professionals because we use professional and reliable systems.
  • A negative impact (a little) is the clients' difficulty in using Bookingbug for multiple bookings. Bookingbug has a capability for multiple bookings. I noticed a few have used this successfully.

Usability

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