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Formerly BookingBug

Starting at $19.95 per month
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What is JRNI?

JRNI is an enterprise SaaS scheduling platform for personalizing and optimizing the customer journey. JRNI is based on the former BookingBug (rebranded in 2019).

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Recent Reviews

TrustRadius Insights

Booking Bug is a versatile software that caters to various industries and provides a range of use cases. Users can conveniently manage …
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JRNI is Superior!

9 out of 10
May 27, 2022
It has been of great assistance in enhancing both our job and our level of service; as a result, we are now much quicker than we were …
Continue reading
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Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19.95 per month
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Product Details

What is JRNI?

JRNI is an experiential relationship management (XRM) platform for scheduling and managing personalized experiences at scale. With apps for facilitating appointments, virtual queuing, and events, plus an analytics tool, JRNI helps businesses offer remote and in-person experiences that increase revenue, profitability, and efficiency, build stronger customer relationships, and improve customer satisfaction and loyalty.

JRNI Features

  • Supported: Customizable look and feel to match your brand
  • Supported: Fully responsive for online appointment scheduling from tablets and phones
  • Supported: Clean, intuitive booking journeys designed for maximum conversion
  • Supported: Integration with multiple payment , enterprise and calendaring solutions
  • Supported: Unified portal for canceling, rescheduling, or viewing appointment history
  • Supported: Ability to book multiple appointments at once
  • Supported: Automated confirmations, reminders, and follow-up communications
  • Supported: Native remote appointment solution or integration with leading video providers
  • Supported: Out-of-the-box reports that require no data analyst skills or configuration
  • Supported: Conversion and revenue reports to help you measure value

JRNI Competitors

  • Engageware
  • Microsoft Bookings
  • Salesforce Lightning Scheduler
  • Qudini

JRNI Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesMultiple

Frequently Asked Questions

JRNI is an enterprise SaaS scheduling platform for personalizing and optimizing the customer journey. JRNI is based on the former BookingBug (rebranded in 2019).

JRNI starts at $19.95.

Engageware are common alternatives for JRNI.

The most common users of JRNI are from Small Businesses (1-50 employees).

JRNI Customer Size Distribution

Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)45%
Enterprises (more than 500 employees)55%
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Booking Bug is a versatile software that caters to various industries and provides a range of use cases. Users can conveniently manage their bookings, whether it's for clinics, courses, or other appointments. With Booking Bug, users have the flexibility to make, amend, or cancel bookings on a daily basis. This feature simplifies working practices, saving time and energy by allowing users to edit, move, or cancel bookings with just a click of a button.

The software also offers powerful configuration options that allow users to customize clinic settings such as working days and appointment times for each location. This ensures flexibility and adaptability to meet the unique needs of different businesses. Additionally, Booking Bug enables effective communication of important information to clients, including contact details and travel health requirements.

Furthermore, when integrated with a computerized medical record system, Booking Bug has a significant impact on business operations. It streamlines processes and improves overall service efficiency. For organizations offering courses like First Aid at Work, Health and Safety, and Care courses, Booking Bug serves as a reliable tool to accept online bookings from the public.

JRNI is a highly regarded appointment scheduling tool that has proven beneficial for large companies as well as smaller organizations. With JRNI, scheduling meetings and appointments for companies with hundreds of employees becomes much easier and less exhausting. The software stands out for its personalized communication capabilities with clients.

In addition to appointment scheduling, JRNI offers services such as event scheduling, analytics, and virtual queuing. These features enhance time management and event coordination for businesses across industries. Moreover, the top-notch customer service and support provided by JRNI contribute to improved job performance and service levels.

For businesses with multiple locations and staff members like salons or spas, JRNI effectively solves the challenge of booking appointments. Administrators can easily set up calendars for different users, making it convenient for customers to book their desired appointments. Furthermore, JRNI proves valuable in organizations that require scheduling one-to-one appointments, providing accessibility through mobile and tablet devices.

Another standout feature of JRNI is the ability to track canceled meetings and provide managers with appointment history. This allows for better coordination and insights into scheduling trends. Overall, JRNI has been instrumental in improving booking times, enhancing customer experiences, and optimizing service efficiency for various businesses.

Attribute Ratings


(1-8 of 8)
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Score 8 out of 10
Vetted Review
Verified User
In our organization, we are using JRNI for scheduling one-to-one appointments. We can use it from our mobiles and tablets as we usually take calls from these devices. It allows us to look for the canceled meetings and managers can also see appointment history as well so that they also have an idea of that to whom we are talking.
  • Scheduling of meetings.
  • Planning of meetings.
  • Easy to setup.
  • UI could be better.
  • Integration with other calendars.
  • Sometimes customers face issue to schedule calls.
It is very useful in scheduling our internal meetings with colleagues. We can see various meetings scheduled in one window. We share the link with our customers for scheduling meetings and they can easily schedule the meetings. Sometimes meetings are scheduled for different times for UK and US clients because of differences in time zone.
Abhay Ranjan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I have used JRNI as retail appointment scheduling software. It is one of the best appointment scheduling tools. It has helped us to maintain personalized communication with our clients. JRNI has also some best services like event scheduling, analytics, and virtual queuing. The best part is, that it enables the user to engage with business on a customized channel.
  • Appointment scheduling
  • Virtual queuing
  • Data analytics
  • Not so easy to use interface
  • Online booking widget is not responsive.
  • Language compatibility
JRNI is best suited for online appointment scheduling for small as well as enterprise organizations. It creates omnichannel engagement with simple scheduling. It enhances customer waiting experiences and provides a boost in adding customers to a business. They are updating and improving their software with time. They are providing the best solutions in appointment scheduling.
Score 8 out of 10
Vetted Review
Verified User
We used for saloon booking for one of our clients. The saloon has multiple locations and many people serving the end customers, so it was a headache to solve the booking appointments through call. So we analyzed JIRNI as it was what we needed a cloud software that does the appointment booking through various methods and does its job very well.

The admin can set calendars for different users and the end customers can book the appointments looking at the schedule of the users, which was very convenient at both ends.
  • Appointment booking
  • payment
  • Cancellation
  • Third party integration
  • Support
  • Pricing
This is a good software for small to medium enterprises with multiple locations and multiple users, taking online payment is easy and cancellation is as well. Caledner look is very helpful to see how busy which user is and how free the others are so that appointments can be scheduled and managed easily, the work load management gets easy using this booking software.
Score 8 out of 10
Vetted Review
Verified User
working as workforce specialist makes me hilding responsibility for scheduling and arranging appointments and meeting for all the Headcount of our company which is more than 600 employees, when my company purchased JRNI i have to admit that it has been way much easier for me to schedule those meetings for the employees with the managements and quality coaches, first i had to do it manually on an excel sheet, tbh it was exhausting long process but now with that invention, it became much easier
  • one to one meetings
  • scheduling appointments with client and others
  • making it easy for who are working from home
  • shows all the appts. in any specific department so we can select the available slots for the upcoming ones
  • tbh i would like it to be less costy so all businesses can use it
  • i would like you to add an easy way of communicating through out the app it self
  • less bugs more development.
i can remember the first day i heard that there is a change in our department that the company purchased a new software and we have to get training for it first i was confused then when i took the handover for it was surprised of how easy and useful this application. i started using it to schedule appointments for the emplyees all over the day for the upcoming week back then, i felt like this software features has to be utilized so i started navigating more and more, my manager called me i described how much im surprised from this software ability to organize and manage appointments and meetings
May 27, 2022

JRNI is Superior!

Score 9 out of 10
Vetted Review
Verified User
It has been of great assistance in enhancing both our job and our level of service; as a result, we are now much quicker than we were previously. good program available for a reasonable fee each month; nonetheless, one would want to see more frequent upgrades. Automated appointment scheduling and management for a group of sales staff members. improve our booking times, which will result in a significant improvement in both our work and our ability to provide service much more rapidly; overall, and each and every time, we are pleased with the service.
  • The team at Booking Bug has always responded to our inquiries in a prompt and professional manner. As a consequence of the team's help to both customers and employees, our configuration of Booking Bug and our use of the software have grown more effective. Customers will arrive at the location "ready" with everything that they are expected to know and carry.
  • It is possible to arrange calendars and view many itineraries simultaneously.
  • The parent-child-child functions are a significant feature for us, and JRNI's flexibility to govern services is another element that we value much. The program helps us a lot with online bookings, and the greatest thing is that it is very user-friendly.
  • My own opinion is that the user interface for customers could be made a little bit simpler to navigate and more versatile in terms of its arrangement.
If at any time you have a problem, they will be there to help you, and because the software is simple to use and you can rapidly become accustomed to it, I would strongly recommend it. The software helps a great deal with your requirements, and it keeps getting better over time. They provide excellent enterprise support and are able to construct extremely customized systems in response to customer requirements.
Score 10 out of 10
Vetted Review
Verified User
We use Bookingbug to accept online bookings from the public. We provide courses on First Aid at Work, Health and Safety such as Moving and Positioning of People, Care courses such as Epilepsy Awareness and many more. Our main courses on First Aid at Work are bookable online through Bookingbug.
  • The best feature about Bookingbug is the way that we can set up our courses so very easily. Nothing quite like it elsewhere. It's a joy to use when I need to amend a course. An event template is set up, then all dates are based on the template. So the Administrator need not set up each course event individually. To amend, we amend the template and all amendments are cascaded down to all dates set up for that specific event.
  • Another feature that's very important is, of course, the link with Paypal and other online payment system. When full payment is received, it receives communication from Paypal that payment has been made at which time Bookingbug notifies us by email that a booking has been made. There is peace of mind and guarantee that the payment has been received.
  • When Booking does not receive notification of payment, the administrator can set the booking to be cancelled at a set number of hours after the booking was set up. You can set this up to one day or 2 hours. The client is informed of this period of time automatically to give them time to make the payment.
  • There is an optional password setup for each client. A client who may use Bookingbug again may be better off setting up their passwords. They can log in to their Bookingbug account when they need to book another course at another time.
  • A very good feature is the coupons and deals. I've used coupons, very easy to use, as with other parts of Bookingbug, and very easy to customise. You can use coupons to give discounts to your regular customers, or to those who book multiple courses/places, etc. I use this a lot.
  • Quite a few of our clients book several places per course date in one go. Their feedback is that they don't see anywhere where they can write the names of the course attendees. It's quite usual where the one who books the courses in Bookingbug is not the one attending the course. I would like to see this improved so that it's clear where the client can input the attendees' names.
Bookingbug works smoothly. It suits our business very well. It is brilliant in comparison with other systems in the marketplace (I’ve used three or 4 online booking systems for our business in the past). I've only used Bookingbug for administering course events. As far as this is concerned, Bookingbug is well suited.
Score 9 out of 10
Vetted Review
Verified User
Nomad uses Booking Bug to manage clinic bookings across our nine locations. Our staff and clients use Booking Bug on a daily basis to make, amend or cancel bookings, and it provides us with the necessary contact details and travel health requirements to allow us to manage our bookings for the utmost benefit of our clients. Each of our individual locations uses Booking Bug to configure their own clinics (working days, appointment times etc). We have a centralised call centre that also uses Booking Bug, and users can easily 'switch' between locations to book in alternative clinics as necessary.

Booking Bug makes the communication of information to the client significantly more effective - we can send them everything that our clients need prior to their appointments, and the ability to edit, move or cancel bookings at the click of a button has simplified Nomad's working practices and saves a significant amount of time and energy. We have recently (Dec '13) linked our bookings to a computerised medical record system, which has already had a significant impact upon the business, even in such a short period of time.
  • The service team at Booking Bug has always been swift and professional in dealing with our queries, and our configuration and use of Booking Bug has become more efficient as a result of the team's assistance.
  • Booking Bug's system of notifications, by way of confirmation emails and booking reminders, are incredibly useful for both clients and staff. Clients arrive 'prepped' with everything that they need to know/bring, and are able to easily amend/cancel appointments where previously they might have failed to attend (without notifying our clinics).
  • The configuration process is very simple, and allowed us to specify complicated requirements for individual clinics. We have a range of different services, and Booking Bug easily accommodated these.
  • Our business would benefit from the ability to have more control over booking length, after the appointment has been made. Currently, we can only edit time based upon the initial duration, whereby we would benefit by being able to extend or reduce booking lengths in fifteen minutes increments, regardless of original length.
  • We would also benefit from being able to access client data across the locations, so that a client making a new booking in an alternative location (for example) would be 'saved' and thus save from 're-entering' data that was already taken at the initial booking phase.
  • Moving client bookings across locations would also be an enormous feature for us, saving our clinic staff time and energy, and increasing speed for the client.
I think that Booking Bug is incredibly well suited for small to medium sized businesses needing a service to allow careful management of bookings and client data.
Jason Woodford | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We run a Social Media Training and Consultancy and we were looking for a booking tool for our social media school.
  • Very flexible.
  • The different types of event and ticket options you can provide are far more advanced than some of the other booking systems available
  • The technical support was second to none and very quick in responding.
  • The main area of improvement for me is the customer interface could be a little easier to use and more flexible with the layout of the controls.
It is well suited to providing several different ticketing options, from group purchase, single purchase and several discount code options
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