Recent Reviews

JRNI is Superior!

9 out of 10
May 27, 2022
It has been of great assistance in enhancing both our job and our level of service; as a result, we are now much quicker than we were …
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Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $19.95 per month

Features Scorecard

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Product Details

What is JRNI?

JRNI is an experiential relationship management (XRM) platform for scheduling and managing personalized experiences at scale. With apps for facilitating appointments, virtual queuing, and events, plus an analytics tool, JRNI helps businesses offer remote and in-person experiences that increase revenue, profitability, and efficiency, build stronger customer relationships, and improve customer satisfaction and loyalty.

JRNI Features

  • Supported: Customizable look and feel to match your brand
  • Supported: Fully responsive for online appointment scheduling from tablets and phones
  • Supported: Clean, intuitive booking journeys designed for maximum conversion
  • Supported: Integration with multiple payment , enterprise and calendaring solutions
  • Supported: Unified portal for canceling, rescheduling, or viewing appointment history
  • Supported: Ability to book multiple appointments at once
  • Supported: Automated confirmations, reminders, and follow-up communications
  • Supported: Native remote appointment solution or integration with leading video providers
  • Supported: Out-of-the-box reports that require no data analyst skills or configuration
  • Supported: Conversion and revenue reports to help you measure value

JRNI Integrations

JRNI Competitors

  • Engageware
  • Microsoft Bookings
  • Salesforce Lightning Scheduler
  • Qudini

JRNI Customer Size Distribution

Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)45%
Enterprises (more than 500 employees)55%

JRNI Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesMultiple


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Frequently Asked Questions

What is JRNI?

JRNI is an enterprise SaaS scheduling platform for personalizing and optimizing the customer journey. JRNI is based on the former BookingBug (rebranded in 2019).

How much does JRNI cost?

JRNI starts at $19.95.

What are JRNI's top competitors?

Engageware are common alternatives for JRNI.

Who uses JRNI?

The most common users of JRNI are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews and Ratings




(1-4 of 4)
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May 27, 2022

JRNI is Superior!

Score 9 out of 10
Vetted Review
Verified User
Review Source
It has been of great assistance in enhancing both our job and our level of service; as a result, we are now much quicker than we were previously. good program available for a reasonable fee each month; nonetheless, one would want to see more frequent upgrades. Automated appointment scheduling and management for a group of sales staff members. improve our booking times, which will result in a significant improvement in both our work and our ability to provide service much more rapidly; overall, and each and every time, we are pleased with the service.
  • The team at Booking Bug has always responded to our inquiries in a prompt and professional manner. As a consequence of the team's help to both customers and employees, our configuration of Booking Bug and our use of the software have grown more effective. Customers will arrive at the location "ready" with everything that they are expected to know and carry.
  • It is possible to arrange calendars and view many itineraries simultaneously.
  • The parent-child-child functions are a significant feature for us, and JRNI's flexibility to govern services is another element that we value much. The program helps us a lot with online bookings, and the greatest thing is that it is very user-friendly.
  • My own opinion is that the user interface for customers could be made a little bit simpler to navigate and more versatile in terms of its arrangement.
If at any time you have a problem, they will be there to help you, and because the software is simple to use and you can rapidly become accustomed to it, I would strongly recommend it. The software helps a great deal with your requirements, and it keeps getting better over time. They provide excellent enterprise support and are able to construct extremely customized systems in response to customer requirements.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Bookingbug to accept online bookings from the public. We provide courses on First Aid at Work, Health and Safety such as Moving and Positioning of People, Care courses such as Epilepsy Awareness and many more. Our main courses on First Aid at Work are bookable online through Bookingbug.
  • The best feature about Bookingbug is the way that we can set up our courses so very easily. Nothing quite like it elsewhere. It's a joy to use when I need to amend a course. An event template is set up, then all dates are based on the template. So the Administrator need not set up each course event individually. To amend, we amend the template and all amendments are cascaded down to all dates set up for that specific event.
  • Another feature that's very important is, of course, the link with Paypal and other online payment system. When full payment is received, it receives communication from Paypal that payment has been made at which time Bookingbug notifies us by email that a booking has been made. There is peace of mind and guarantee that the payment has been received.
  • When Booking does not receive notification of payment, the administrator can set the booking to be cancelled at a set number of hours after the booking was set up. You can set this up to one day or 2 hours. The client is informed of this period of time automatically to give them time to make the payment.
  • There is an optional password setup for each client. A client who may use Bookingbug again may be better off setting up their passwords. They can log in to their Bookingbug account when they need to book another course at another time.
  • A very good feature is the coupons and deals. I've used coupons, very easy to use, as with other parts of Bookingbug, and very easy to customise. You can use coupons to give discounts to your regular customers, or to those who book multiple courses/places, etc. I use this a lot.
  • Quite a few of our clients book several places per course date in one go. Their feedback is that they don't see anywhere where they can write the names of the course attendees. It's quite usual where the one who books the courses in Bookingbug is not the one attending the course. I would like to see this improved so that it's clear where the client can input the attendees' names.
Bookingbug works smoothly. It suits our business very well. It is brilliant in comparison with other systems in the marketplace (I’ve used three or 4 online booking systems for our business in the past). I've only used Bookingbug for administering course events. As far as this is concerned, Bookingbug is well suited.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Nomad uses Booking Bug to manage clinic bookings across our nine locations. Our staff and clients use Booking Bug on a daily basis to make, amend or cancel bookings, and it provides us with the necessary contact details and travel health requirements to allow us to manage our bookings for the utmost benefit of our clients. Each of our individual locations uses Booking Bug to configure their own clinics (working days, appointment times etc). We have a centralised call centre that also uses Booking Bug, and users can easily 'switch' between locations to book in alternative clinics as necessary.

Booking Bug makes the communication of information to the client significantly more effective - we can send them everything that our clients need prior to their appointments, and the ability to edit, move or cancel bookings at the click of a button has simplified Nomad's working practices and saves a significant amount of time and energy. We have recently (Dec '13) linked our bookings to a computerised medical record system, which has already had a significant impact upon the business, even in such a short period of time.
  • The service team at Booking Bug has always been swift and professional in dealing with our queries, and our configuration and use of Booking Bug has become more efficient as a result of the team's assistance.
  • Booking Bug's system of notifications, by way of confirmation emails and booking reminders, are incredibly useful for both clients and staff. Clients arrive 'prepped' with everything that they need to know/bring, and are able to easily amend/cancel appointments where previously they might have failed to attend (without notifying our clinics).
  • The configuration process is very simple, and allowed us to specify complicated requirements for individual clinics. We have a range of different services, and Booking Bug easily accommodated these.
  • Our business would benefit from the ability to have more control over booking length, after the appointment has been made. Currently, we can only edit time based upon the initial duration, whereby we would benefit by being able to extend or reduce booking lengths in fifteen minutes increments, regardless of original length.
  • We would also benefit from being able to access client data across the locations, so that a client making a new booking in an alternative location (for example) would be 'saved' and thus save from 're-entering' data that was already taken at the initial booking phase.
  • Moving client bookings across locations would also be an enormous feature for us, saving our clinic staff time and energy, and increasing speed for the client.
I think that Booking Bug is incredibly well suited for small to medium sized businesses needing a service to allow careful management of bookings and client data.
Jason Woodford | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We run a Social Media Training and Consultancy and we were looking for a booking tool for our social media school.
  • Very flexible.
  • The different types of event and ticket options you can provide are far more advanced than some of the other booking systems available
  • The technical support was second to none and very quick in responding.
  • The main area of improvement for me is the customer interface could be a little easier to use and more flexible with the layout of the controls.
It is well suited to providing several different ticketing options, from group purchase, single purchase and several discount code options