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JumpCloud

JumpCloud

Overview

What is JumpCloud?

JumpCloud Directory-as-a-Service® is a cloud-based platform that enables IT teams to securely manage user identities and connect them to resources they need regardless of provider, protocol, vendor, or location. Directory-as-a-Service gives organizations a single pane of glass to manage users…

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Recent Reviews

TrustRadius Insights

Easy User Management: Several reviewers have stated that the user management feature in JC is easy to use and provides efficient control …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 7 features
  • Multi-Factor Authentication (13)
    8.7
    87%
  • ID Management Single-Sign On (SSO) (12)
    8.5
    85%
  • Account Provisioning and De-provisioning (13)
    8.3
    83%
  • ID-Management Access Control (12)
    8.2
    82%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is JumpCloud?

JumpCloud Directory-as-a-Service® is a cloud-based platform that enables IT teams to securely manage user identities and connect them to resources they need regardless of provider, protocol, vendor, or location. Directory-as-a-Service gives organizations a single pane of glass to manage users and…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://jumpcloud.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is OneLogin by One Identity?

OneLogin is an identity and access management (IAM) product from One Identity since the October 2021 acquisition, featuring single sign-on (SSO), multi-factor authentication, provisioning, cloud directory, and more.

What is IBM Security Verify?

IBM Security Verify, formerly known as IBM Cloud Identity, is an identity-as-a-service (IDaaS) offering that aggregates dynamic user, device and environmental context to automate risk protection and continuously authenticate any user to any resource.

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Features

Identity Management

Identity management software manages information about the identity of software users and controls access to corporate resources

8.3
Avg 8.1
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Product Details

What is JumpCloud?

JumpCloud Directory-as-a-Service® is a cloud-based platform that enables IT teams to securely manage user identities and connect them to resources they need regardless of provider, protocol, vendor, or location. Directory-as-a-Service gives organizations a single pane of glass to manage users and systems. It allows administrators to grant users secure access to resources with protocols and access controls. It also includes APIs, tools, and integrations to maximize administrative flexibility and efficiency. JumpCloud ultimately aims to reimagine Active Directory® & LDAP.

JumpCloud Features

Identity Management Features

  • Supported: ID-Management Access Control
  • Supported: ID Management Single-Sign On (SSO)
  • Supported: Multi-Factor Authentication
  • Supported: Password Management
  • Supported: Account Provisioning and De-provisioning
  • Supported: ID Management Workflow Automation
  • Supported: ID Risk Management

JumpCloud Video

JumpCloud: Cloud Directory Platform AD & SSO Reimagined (SSO, MDM, MFA, and PAM)

JumpCloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

OneLogin by One Identity, Microsoft Entra ID, and The Okta Identity Cloud are common alternatives for JumpCloud.

Reviewers rate Multi-Factor Authentication highest, with a score of 8.7.

The most common users of JumpCloud are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(35)

Attribute Ratings

Reviews

(1-3 of 3)
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April 04, 2023

cloud ideal IAM

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Presently it is being used as IAM, MFA, SSO tool and we would like to see it more in other areas like detailed policy management on endpoint, help us in patch management on endpoints, detailed access control tool, manage any challenge related to user authentications
  • user management
  • device management
  • single sign on
  • multi factor authentication
  • mac device management
  • remote control of the device
  • security patch deployment
  • OS policies
  • zero trust features
  • integrations with 3rd party products
  • device isolation
It still requires maturity in many areas that I listed out in earlier part of the questionnaie, for example, it does windows or mac device management, but still can't be replaced AD or other Mac management tools (like Jamf).
Identity Management (7)
71.42857142857143%
7.1
ID-Management Access Control
60%
6.0
ID Management Single-Sign On (SSO)
70%
7.0
Multi-Factor Authentication
80%
8.0
Password Management
80%
8.0
Account Provisioning and De-provisioning
80%
8.0
ID Management Workflow Automation
70%
7.0
ID Risk Management
60%
6.0
  • reduced amount of time for operations
  • ease management of user access
  • automated deprovisioning or provisioning
It still requires maturity of each feature it supports
It still could not replace many tools we use
services and professional team and support teams are good
Danny MT | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The product unifies our IT stack and employee IAM / SSO experience. Its a phenomenal platform that overlaps different vertical technologies and all-in-all reduces onboarding / offboarding time and burden, enhances productivity for both users and administrators, and helps drive profitability by reducing cost.
  • Unified Directory
  • Identity Access Management
  • Password Management
  • User Lifecycle Automation
  • Device Lifecycle Automation
  • Mobile Device Management
  • Android Support
  • Integrations with other systems
  • Managing offboarded users ("Suspended" users are licensed / billed)
  • Different license types for guests / frontline workers / contractors
  • Managing Guest IAM
Its an absolutely phenomenal platform that I recommend for any company of 5 to 5000
Identity Management (7)
100%
10.0
ID-Management Access Control
100%
10.0
ID Management Single-Sign On (SSO)
100%
10.0
Multi-Factor Authentication
100%
10.0
Password Management
100%
10.0
Account Provisioning and De-provisioning
100%
10.0
ID Management Workflow Automation
100%
10.0
ID Risk Management
100%
10.0
  • Positive ROI by reducing spend on alternative separate solutions and increasing profitability
  • Positive ROI on reducing administrative burden and process time increasing admin / ops productivity
  • Positive ROI on reducing employee access-related friction and improving productivity
  • Negative ROI on not being able to suspend user accounts as they are still billed
  • Negative ROI on not having a proper license / solution for guests, external collaborators etc
Support is informed, knowledgeable and able to provide guidance and direct assistance with both menial and complex issues.
Jumpcloud is very user friendly for both admins and users alike, reducing friction and increasing productivity across the board for everyone.
Professional services for JumpCloud are knowledgeable, professional and able to assist in expedited go-live.
Yes, they need a better solution for suspended licenses and outside collaborators.
April 04, 2023

A great product

Fausto Antonio Valdez Pichardo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
JumpCloud help us with Identity and access management for all the user globally, support to enforce security as a mobile device manager for different vendors enforce encryptions and multiple policies base on user profile, also support the remote logging and password management. Its a great app, solving a lot of problem.
  • Iam
  • Password management
  • User logging
  • Troubleshooting
  • Deployment
  • Support
Helping us to integrate different application with single sign on, also helping user to use multiple computer with a single credentials and enfoncing mfa, also help us to push commands via cmd and terminal to support issue with remote user. Its a super easy to use application and have a good documentation.
Identity Management (5)
92%
9.2
ID-Management Access Control
90%
9.0
Multi-Factor Authentication
90%
9.0
Account Provisioning and De-provisioning
90%
9.0
ID Management Workflow Automation
90%
9.0
ID Risk Management
100%
10.0
  • Iam management
  • Remote support
  • Policies support
A good support
A great app.
A good one.
N/A
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