TrustRadius Insights
Easy User Management: Several reviewers have stated that the user management feature in JC is easy to use and provides efficient control …
Overview
What is JumpCloud?
JumpCloud Directory-as-a-Service® is a cloud-based platform that enables IT teams to securely manage user identities and connect them to resources they need regardless of provider, protocol, vendor, or location. Directory-as-a-Service gives organizations a single pane of glass to manage users…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Multi-Factor Authentication (13)8.787%
- ID Management Single-Sign On (SSO) (12)8.585%
- Account Provisioning and De-provisioning (13)8.383%
- ID-Management Access Control (12)8.282%
Reviewer Pros & Cons
VP of Internal Security and IT
Horangi Cyber Security (Computer & Network Security, 51-200 employees)
Pricing
N/A
Unavailable
What is JumpCloud?
JumpCloud Directory-as-a-Service® is a cloud-based platform that enables IT teams to securely manage user identities and connect them to resources they need regardless of provider, protocol, vendor, or location. Directory-as-a-Service gives organizations a single pane of glass to manage users and…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://jumpcloud.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
10 people also want pricing
Alternatives Pricing
What is OneLogin by One Identity?
OneLogin is an identity and access management (IAM) product from One Identity since the October 2021 acquisition, featuring single sign-on (SSO), multi-factor authentication, provisioning, cloud directory, and more.
What is IBM Security Verify?
IBM Security Verify, formerly known as IBM Cloud Identity, is an identity-as-a-service (IDaaS) offering that aggregates dynamic user, device and environmental context to automate risk protection and continuously authenticate any user to any resource.
Features
Return to navigation
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is JumpCloud?
JumpCloud Directory-as-a-Service® is a cloud-based platform that enables IT teams to securely manage user identities and connect them to resources they need regardless of provider, protocol, vendor, or location. Directory-as-a-Service gives organizations a single pane of glass to manage users and systems. It allows administrators to grant users secure access to resources with protocols and access controls. It also includes APIs, tools, and integrations to maximize administrative flexibility and efficiency. JumpCloud ultimately aims to reimagine Active Directory® & LDAP.
JumpCloud Features
Identity Management Features
- Supported: ID-Management Access Control
- Supported: ID Management Single-Sign On (SSO)
- Supported: Multi-Factor Authentication
- Supported: Password Management
- Supported: Account Provisioning and De-provisioning
- Supported: ID Management Workflow Automation
- Supported: ID Risk Management
JumpCloud Video
JumpCloud: Cloud Directory Platform AD & SSO Reimagined (SSO, MDM, MFA, and PAM)
JumpCloud Competitors
JumpCloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
OneLogin by One Identity, Microsoft Entra ID, and The Okta Identity Cloud are common alternatives for JumpCloud.
Reviewers rate Multi-Factor Authentication highest, with a score of 8.7.
The most common users of JumpCloud are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(35)Attribute Ratings
Reviews
(1-13 of 13)Companies can't remove reviews or game the system. Here's why
October 02, 2023
A great system for security and growth
- Directory service
- Onboarding and offboarding of users
- SSO
- User-facing dashboard
- Policy management for devices
April 04, 2023
cloud ideal IAM
- user management
- device management
- single sign on
- multi factor authentication
- mac device management
- remote control of the device
- security patch deployment
- OS policies
- zero trust features
- integrations with 3rd party products
- device isolation
April 04, 2023
JumpCloud will take your business to the next level.
- Unified Directory
- Identity Access Management
- Password Management
- User Lifecycle Automation
- Device Lifecycle Automation
- Mobile Device Management
- Android Support
- Integrations with other systems
- Managing offboarded users ("Suspended" users are licensed / billed)
- Different license types for guests / frontline workers / contractors
- Managing Guest IAM
April 04, 2023
A great product
- Iam
- Password management
- User logging
- Troubleshooting
- Deployment
- Support
Score 10 out of 10
Vetted Review
Verified User
- User security - Passwords, password resets, lockout, etc.
- Single Sign On support
- Multiplatform support
- Feature expansion
- Very generous trial options
- Great community support from both JumpCloud, and their userbase
- Respond well to feature requests
- MacOS MDM features - Improving, but not to some Apple dedicated service levels yet (Jamf, Mosyle...)
- Better communication of software/feature/agent changes
- More RADIUS options (multiple connections from single IP!)
March 30, 2023
JumpCloud a tool you should try!
- Device management
- Integration with other tools
- User management
- Reporting
- MDM for Android
- User Management - The ability to control our users and set password/polices is made easy in the JC console
- Device Management - Using JC each user is assigned to their own device with only the rights to do their job - When elevated rights are required, this is done simply via the JC console for the period of time required
- SSO - Using JC's SAML SSO integrations we are building out our SSO offering and this is making for a much simpler daily user experience
- SSO via OpenID - Opening up their SSO from just SAML to including OpenID (OAuth) would allow us to make more use of the service and to also incorporate it into some internal testing suites
- Time Limited User Elevation - The ability to time limit a users elevation of privileges would be a great addition
- Extending device management to include LPA - Least Privilege Access is becoming a bigger ask from our external auditors - Being able to do this via JC would be amazing
March 17, 2023
The ideal Tech Stack Foundation solution that offers lots of bang for your buck, and ease of use
- sso
- mdm
- security
- mfa
- directory
- radius
- remote desktop
- password management
- software deployment
- software patching
- mobile admin dashboard/app
March 14, 2023
Great Product with great support.
- SSO
- Password Manager
- Apple MDM
- Cloud Directory user integration
- Tutorial Documentation
- Password Manager could use more options for organization, such as sub-folders
- It would be nice if there were more built-in policies
March 14, 2023
JumpCloud in a small Italian company
- Complete and unified user management
- Highly performing and extremely secure LDAP service
- Password management
- Single Sign On access management simple and intuitive to use
- The technical documentation available is not very complete and is not always updated. JumpCloud should implement a real wiki like, for example OKTA, which has a very large, complete and easy to understand online documentation
- The possibility of having a user portal with a personalized URL is missing
- Scope includes all Operating Systems for MDM
- One centralised platform for easy management
- Easy UI navigation on the platform
- More reporting capabilities and tracking of users/auditing
- SSO pre-configured settings are not always correct
- Patching of applications as they only can patch OS
January 19, 2020
Good single sign-on solution at reasonable price.
- single sign on
- auto redirect
- Domain name changes are not supported.
- Change back and forth between user and admin mode.
- Single user directory across all platforms
- Run scripts on Windows Servers
- Single sign-on
- Multi-factor authentication (MFA) for Windows server sign in
- Persist user groups to Windows local user groups
- Minor UI refresh issues