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JumpCloud

JumpCloud

Overview

What is JumpCloud?

JumpCloud Directory-as-a-Service® is a cloud-based platform that enables IT teams to securely manage user identities and connect them to resources they need regardless of provider, protocol, vendor, or location. Directory-as-a-Service gives organizations a single pane of glass to manage users…

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Recent Reviews

TrustRadius Insights

Easy User Management: Several reviewers have stated that the user management feature in JC is easy to use and provides efficient control …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 7 features
  • Multi-Factor Authentication (13)
    8.7
    87%
  • ID Management Single-Sign On (SSO) (12)
    8.6
    86%
  • Account Provisioning and De-provisioning (13)
    8.3
    83%
  • ID-Management Access Control (12)
    8.2
    82%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is JumpCloud?

JumpCloud Directory-as-a-Service® is a cloud-based platform that enables IT teams to securely manage user identities and connect them to resources they need regardless of provider, protocol, vendor, or location. Directory-as-a-Service gives organizations a single pane of glass to manage users and…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://jumpcloud.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is OneLogin by One Identity?

OneLogin is an identity and access management (IAM) product from One Identity since the October 2021 acquisition, featuring single sign-on (SSO), multi-factor authentication, provisioning, cloud directory, and more.

What is IBM Security Verify?

IBM Security Verify, formerly known as IBM Cloud Identity, is an identity-as-a-service (IDaaS) offering that aggregates dynamic user, device and environmental context to automate risk protection and continuously authenticate any user to any resource.

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Features

Identity Management

Identity management software manages information about the identity of software users and controls access to corporate resources

8.3
Avg 8.1
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Product Details

What is JumpCloud?

JumpCloud Directory-as-a-Service® is a cloud-based platform that enables IT teams to securely manage user identities and connect them to resources they need regardless of provider, protocol, vendor, or location. Directory-as-a-Service gives organizations a single pane of glass to manage users and systems. It allows administrators to grant users secure access to resources with protocols and access controls. It also includes APIs, tools, and integrations to maximize administrative flexibility and efficiency. JumpCloud ultimately aims to reimagine Active Directory® & LDAP.

JumpCloud Features

Identity Management Features

  • Supported: ID-Management Access Control
  • Supported: ID Management Single-Sign On (SSO)
  • Supported: Multi-Factor Authentication
  • Supported: Password Management
  • Supported: Account Provisioning and De-provisioning
  • Supported: ID Management Workflow Automation
  • Supported: ID Risk Management

JumpCloud Video

JumpCloud: Cloud Directory Platform AD & SSO Reimagined (SSO, MDM, MFA, and PAM)

JumpCloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

OneLogin by One Identity, Microsoft Entra ID, and Okta are common alternatives for JumpCloud.

Reviewers rate Multi-Factor Authentication highest, with a score of 8.7.

The most common users of JumpCloud are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(36)

Attribute Ratings

Reviews

(1-13 of 13)
Companies can't remove reviews or game the system. Here's why
April 04, 2023

cloud ideal IAM

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • user management
  • device management
  • single sign on
  • multi factor authentication
  • mac device management
  • remote control of the device
  • security patch deployment
  • OS policies
  • zero trust features
  • integrations with 3rd party products
  • device isolation
Danny MT | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Unified Directory
  • Identity Access Management
  • Password Management
  • User Lifecycle Automation
  • Device Lifecycle Automation
  • Mobile Device Management
  • Android Support
  • Integrations with other systems
  • Managing offboarded users ("Suspended" users are licensed / billed)
  • Different license types for guests / frontline workers / contractors
  • Managing Guest IAM
Score 10 out of 10
Vetted Review
Verified User
  • User security - Passwords, password resets, lockout, etc.
  • Single Sign On support
  • Multiplatform support
  • Feature expansion
  • Very generous trial options
  • Great community support from both JumpCloud, and their userbase
  • Respond well to feature requests
  • MacOS MDM features - Improving, but not to some Apple dedicated service levels yet (Jamf, Mosyle...)
  • Better communication of software/feature/agent changes
  • More RADIUS options (multiple connections from single IP!)
Dave Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • User Management - The ability to control our users and set password/polices is made easy in the JC console
  • Device Management - Using JC each user is assigned to their own device with only the rights to do their job - When elevated rights are required, this is done simply via the JC console for the period of time required
  • SSO - Using JC's SAML SSO integrations we are building out our SSO offering and this is making for a much simpler daily user experience
  • SSO via OpenID - Opening up their SSO from just SAML to including OpenID (OAuth) would allow us to make more use of the service and to also incorporate it into some internal testing suites
  • Time Limited User Elevation - The ability to time limit a users elevation of privileges would be a great addition
  • Extending device management to include LPA - Least Privilege Access is becoming a bigger ask from our external auditors - Being able to do this via JC would be amazing
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Complete and unified user management
  • Highly performing and extremely secure LDAP service
  • Password management
  • Single Sign On access management simple and intuitive to use
  • The technical documentation available is not very complete and is not always updated. JumpCloud should implement a real wiki like, for example OKTA, which has a very large, complete and easy to understand online documentation
  • The possibility of having a user portal with a personalized URL is missing
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Scope includes all Operating Systems for MDM
  • One centralised platform for easy management
  • Easy UI navigation on the platform
  • More reporting capabilities and tracking of users/auditing
  • SSO pre-configured settings are not always correct
  • Patching of applications as they only can patch OS
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Single user directory across all platforms
  • Run scripts on Windows Servers
  • Single sign-on
  • Multi-factor authentication (MFA) for Windows server sign in
  • Persist user groups to Windows local user groups
  • Minor UI refresh issues
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