JumpTrack is useful because it helps keep track of client hardware and delivery dates.
JumpTrack is useful because it helps keep track of client hardware and delivery dates. It helps my admin team and tech team be able to let …
Overview
What is JumpTrack?
JumpTrack® Proof-of-Delivery (POD) system speeds up the delivery process by helping dealers plan, capture, and track deliveries. The mobile friendly solution is used to reduce fuel costs, minimize driver errors, and save time with route optimization.
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What is JumpTrack?
JumpTrack® Proof-of-Delivery (POD) system speeds up the delivery process by helping dealers plan, capture, and track deliveries. The mobile friendly solution is used to reduce fuel costs, minimize driver errors, and save time with route optimization.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is JumpTrack?
JumpTrack® Proof-of-Delivery (POD) is software that streamlines the delivery process. This software replaces paper-based systems with electronic manifests lists and signature capture to accelerate next-day delivery process and leverage real-time data sharing to help plan, capture, and track deliveries.
The vendor states that with even with one truck, JumpTrack can increasing delivery capacity without adding additional fleet.
Reporting
Visibility
The vendor states that with even with one truck, JumpTrack can increasing delivery capacity without adding additional fleet.
Efficiency
• Integrates with ECI ERP to reduce paperwork and manual data entry
• Improves customer service with increased access to POD information
• Scans packages going in and out of the truck to reduce costly errors
Reporting
• Displays reports on all travel and stop times
• Flags drivers for longer than expected times for accountability
Visibility
• Locates drivers in real-time with GPS tracking
• Displays truck routes and stop orders with a live map
JumpTrack Screenshots
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JumpTrack Competitors
JumpTrack Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
JumpTrack® Proof-of-Delivery (POD) system speeds up the delivery process by helping dealers plan, capture, and track deliveries. The mobile friendly solution is used to reduce fuel costs, minimize driver errors, and save time with route optimization.
Reviewers rate Usability highest, with a score of 7.6.
The most common users of JumpTrack are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found JumpTrack to be invaluable when tracking deliveries, as it allows them to provide proof of delivery with signatures and geocodes. The real-time tracking feature enables businesses to monitor orders in transit efficiently, leading to streamlined delivery processes. Additionally, the tool's user-friendly interface offers all necessary information for confirming deliveries promptly.
JumpTrack aids companies in managing manifests and optimizing delivery routes by assisting in tracking drivers. With features like status updates and photo capture for delivery confirmation, businesses can enhance their operational efficiency. Customers benefit from viewing proof of delivery that includes signatures, photos, and geocodes, which adds transparency and accountability to the delivery process.
Efficient Route Management: Users have praised the system for its intuitive interface that allows them to easily load routes for drivers, make edits on-the-go without needing to restart, ultimately saving valuable time and significantly improving operational efficiency.
Accurate Proof of Deliveries: The feature providing proof of deliveries has been lauded for its precision in displaying location drop-off details and confirming boxes delivered. This accuracy enhances transparency with customers, leading to increased satisfaction and trust in the delivery process.
Digital Delivery Confirmation: Reviewers appreciate the convenience of digital proof of delivery, which includes capturing signatures upon completion. This feature streamlines operations by allowing quick access to detailed delivery proofs when needed.
Route Optimization Challenges: Users have mentioned issues with route optimization, noting that it often requires daily human input for accuracy and separate logins if not optimizing routes, as well as limited support due to third-party involvement.
User Interface and Functionality Issues: Reviewers have highlighted various functionality concerns such as the inability to reopen signed invoices or redeliver items, difficulties in editing completed deliveries, and creating new users without email addresses.
Login and Session Management Problems: Some users have expressed frustration with frequent logouts requiring multiple logins throughout the day, short session timeouts causing inconvenience, and the need to constantly switch between different deliveries leading to workflow interruptions.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
May 10, 2024
The visibility JumpTrack provides allows for less of my time being taken up by tracking deliveries.
We use JumpTrack for proof of deliveries and tracking. This has truly been a time saver for providing PODs. In addition our customer service reps have the ability to see if an order is out for delivery and with some training can estimate a delivery time window. There is a function to automate emailed proof of deliveries although setting it up is a bit onerous. I have the ability to put routes in order and the populate that order to the signature capture device which helps to ensure that deliveries are made in the optimal order. This program integrates with DDMS so it writes back POD information into that program.
- Finding proof of deliveries
- Integration with our back end software
- Some GPS data is available in almost real time
- Support is lacking and finding information is very difficult. Actual issues are rarely resolved or followed up on.
- If a delivery does not sync properly the data is permanently stuck and all further delivery information is lost. The app then needs to have it's data and cache erased to restore functionality. This is a major bug that needs to be fixed.
- Automated POD email function is too time consuming to setup. When an email is added to one master account number there needs to be an option to populate that information to all sub accounts.
- Report function needs improvement. The 'Planned vs Actual' and 'Delivery Efficiency' reports each do things that overlap, but a single report with selectable options for needed data would be much more user friendly. Currently to get the data needed I have to run both reports then copy/paste the data I want into a third spreadsheet.
- Map feature on the app sometimes works well - IF the accounts are all formatted the same. If there is a suite number in the address it does not.
- When changes are made to the delivery manifest through DDMS those changes do not automatically update Jumptrack, it has to be done manually.
- Time savings has been phenomenal as it pertains to proof of deliveries. Particularly for customers who require POD's for every order and have multiple locations.
- Driver accountability has improved. Reports, when combined, show a full picture of each drivers day. The GPS feature also functions as a de facto speed monitor which improves safety.
- Driver efficiency has also improved. The ease of use vs paper manifests allows them to complete deliveries quicker and seeing the route on the website gives me the ability to reroute them if needed to make time deadlines in the most efficient way.
The visibility provided allows for less of my time being taken up by tracking deliveries. The frees me to focus more on other parts of the operation. When there is an issue with part of the delivery process it is easier to identify so that I am able to take corrective action.
The ability to store and easily retrieve PODs is the single best feature of this program. Having them written back into DDMS is the second best feature. Automated POD information is great, once it's setup. He have a long ways to go before a significant amount of our customers are receiving their PODs automatically.
Routetrack was a program we had tried years ago, it didn't integrate with DDMS and the technology to support it just didn't exist. This program ran on an old palmpilot, and the hardware was not robust enough to support it. Since then we had been all paper until we started using JumpTrack. We have not tried any other programs.
20
12 drivers and 8 CSRs
1
you need to have a general understanding of technology and it's flow as well as being able to find information through the knowledge base, or just figure out why things aren't working as they would be expected to. You also need a very thorough working knowledge of DDMS to understand the integration
- this is the only integrated signature capture for DDMS
- POD retrieval is the primary benefit
- you will still need a separate navigation plan
- none
- route optimization
- bar code scanning
No
- Scalability
- Integration with Other Systems
- Ease of Use
This is the only product to my knowledge that integrates with DDMS. Since we had tried another product that did not years ago, we were not eager to repeat that experience.
We have a diverse group of drivers, ease of use was an important factor and being able to scale this product to all of our locations was another important one.
We have a diverse group of drivers, ease of use was an important factor and being able to scale this product to all of our locations was another important one.
I had been looking for an electronic signature capture system for decades. There simply do not appear to be any other options that will integrate with DDMS, which by necessity limits us to only this one. The only thing I would change is that I would have asked DDMS about an option so that I would have been aware that this existed sooner.
I don't know whether we did or did not, I wasn't the sole decision maker for this purchase. We do have a dedicated DDMS support person but I am not aware of whether or not there is another, separate support option available for JumpTrack exclusively. I have not reached out to the Jumptrack support listed on the app for emergency support.
Yes
I have reported several bugs, the most important one being the loss of data and functionality during the course of the day. They have not been resolved, and to my knowledge they aren't being addressed in any way as of now.
I cannot.
- importing the manifest
- putting stops in order
- retrieving PODs
- consistent usability
- counting pieces, total stops and total pieces
- retrieving usable reports
- navigation
- setting up auto emails
- removing or adding stops as the day goes by
Yes
mediocre. The sync problem is the big one. Maps are unusable. Knowing how many pieces you have for each stop is cumbersome. The signature capture part works fine.
Routing of deliveries for multiple drivers allows more efficient operation. Easily transfer from one driver to another for load management. Using routing optimization, the driver uses the technology to arrange deliveries in the most efficient manner. We were one of the first users when introduced.
- Route optimization.
- Efficient delivery of product.
- Confirmation of delivery with receiver signatures.
- Easily transfer packages from one route to another.
- Support
- Add scan on scan off packages that was in an earlier version.
- Improved effendis.
- Cost continues to rise so the cost is a negative.
- Driver accountability with time between each delivery recorded.
NA
N/A
3
Warehouse and Delivery Staff.
2
Basic computer skills.
- Delivery Optimization.
- Driver Accountability.
- Customer verification of delivery.
- Customer verification of deliveries when called noting the delivery was not received.
- N/A
Regular support was already too expensive.
Yes
In most cases.
The product was down, and they assisted in getting the problem resolved so drivers could get out.
- Routing
- Customer signatures.
- Manifest generation.
- Initial setup required significant assistance.
Yes, but I don't use it
October 18, 2023
JumpTrack Allows You To Get A Jump On The Competition
We use JumpTrack mainly as a way to manage our client deliveries. We capture delivery signatures. Proof of delivery is paramount and JumpTrack is great way to provide that info to our clients. We are an full service IT provider. We deliver client orders five days a week and JumpTrack allows us to accomplish this with ease. We have a two user license, one for our delivery driver with the JumpTrack app setup on his android smart phone and the second one for our receptionist with the app set up on an android tablet so she may capture signatures for our clients who come to the office to pick up their orders.
- signature capture
- proof of delivery searches
- ability to organize the delivery order of our deliveries
- session timeout is incredibly short
- unable to edit customer address after the delivery has been created. you need to delete it and create a new delivery
- Increased productivity - driver spends less time at a stop as everything is electronically stored
- cost savings arise as we can provide a proof of delivery to our client. no need to ship a second order at no cost to client
- we have had a client come to our office for a demo of the software as they have a shipping department with multiple delivery persons.
Yes, we provide POD's to our clients on a daily basis. Mostly I use the built in snipping tool in windows to take a snapshot of the POD to email to the client but I have used the email function of the POD system as well. I find that the email function does not always work. Sometimes it will send the email out to the client and other times it does not. I do not know if this is an issue with the software or an issue with the clients email filtering system.
Yes
Prior to JumpTrack we relied a manual system for tracking deliveries and capturing client signatures. We needed to be more efficient so we sought out a software solution.
- Cloud Solutions
- Ease of Use
Cloud solution is the way to go. All our data is readily available no matter what device I am using.
Yes
Resoled in a timely fashion and to my satisfaction.
Every interaction with support has exceeded my expectations
- creating a delivery
- providing POD's to clients
- organizing your manifests and deliveries
- session timeout is ridiculously short. I find I am always logging back in.
Yes
Awesome. Easy to use.