TrustRadius Insights
Users have found JumpTrack to be invaluable when tracking deliveries, as it allows them to provide proof of delivery with signatures and …
Overview
What is JumpTrack?
JumpTrack® Proof-of-Delivery (POD) system speeds up the delivery process by helping dealers plan, capture, and track deliveries. The mobile friendly solution is used to reduce fuel costs, minimize driver errors, and save time with route optimization.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is JumpTrack?
JumpTrack® Proof-of-Delivery (POD) system speeds up the delivery process by helping dealers plan, capture, and track deliveries. The mobile friendly solution is used to reduce fuel costs, minimize driver errors, and save time with route optimization.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
2 people also want pricing
Alternatives Pricing
What is Onfleet?
Onfleet in San Francisco offers a fleet management platform containing route optimization and planning, GPS, in-app driver communication (e.g. messaging), task sequencing and linking, and other features.
What is ClickPost?
ClickPost is a logistics management software built to improve the post-purchase delivery experience, which can be used to integrate & manage 350+ delivery partners under one roof. ClickPost also helps provide a better customer experience by providing a delivery tracking page, automated NDR…
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is JumpTrack?
JumpTrack® Proof-of-Delivery (POD) is software that streamlines the delivery process. This software replaces paper-based systems with electronic manifests lists and signature capture to accelerate next-day delivery process and leverage real-time data sharing to help plan, capture, and track deliveries.
The vendor states that with even with one truck, JumpTrack can increasing delivery capacity without adding additional fleet.
Reporting
Visibility
The vendor states that with even with one truck, JumpTrack can increasing delivery capacity without adding additional fleet.
Efficiency
• Integrates with ECI ERP to reduce paperwork and manual data entry
• Improves customer service with increased access to POD information
• Scans packages going in and out of the truck to reduce costly errors
Reporting
• Displays reports on all travel and stop times
• Flags drivers for longer than expected times for accountability
Visibility
• Locates drivers in real-time with GPS tracking
• Displays truck routes and stop orders with a live map
JumpTrack Screenshots
JumpTrack Video
Watch JumpTrack Overview
JumpTrack Competitors
JumpTrack Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
JumpTrack® Proof-of-Delivery (POD) system speeds up the delivery process by helping dealers plan, capture, and track deliveries. The mobile friendly solution is used to reduce fuel costs, minimize driver errors, and save time with route optimization.
Reviewers rate Support Rating highest, with a score of 6.6.
The most common users of JumpTrack are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(33)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found JumpTrack to be invaluable when tracking deliveries, as it allows them to provide proof of delivery with signatures and geocodes. The real-time tracking feature enables businesses to monitor orders in transit efficiently, leading to streamlined delivery processes. Additionally, the tool's user-friendly interface offers all necessary information for confirming deliveries promptly.
JumpTrack aids companies in managing manifests and optimizing delivery routes by assisting in tracking drivers. With features like status updates and photo capture for delivery confirmation, businesses can enhance their operational efficiency. Customers benefit from viewing proof of delivery that includes signatures, photos, and geocodes, which adds transparency and accountability to the delivery process.
Efficient Route Management: Users have praised the system for its intuitive interface that allows them to easily load routes for drivers, make edits on-the-go without needing to restart, ultimately saving valuable time and significantly improving operational efficiency.
Accurate Proof of Deliveries: The feature providing proof of deliveries has been lauded for its precision in displaying location drop-off details and confirming boxes delivered. This accuracy enhances transparency with customers, leading to increased satisfaction and trust in the delivery process.
Digital Delivery Confirmation: Reviewers appreciate the convenience of digital proof of delivery, which includes capturing signatures upon completion. This feature streamlines operations by allowing quick access to detailed delivery proofs when needed.
Route Optimization Challenges: Users have mentioned issues with route optimization, noting that it often requires daily human input for accuracy and separate logins if not optimizing routes, as well as limited support due to third-party involvement.
User Interface and Functionality Issues: Reviewers have highlighted various functionality concerns such as the inability to reopen signed invoices or redeliver items, difficulties in editing completed deliveries, and creating new users without email addresses.
Login and Session Management Problems: Some users have expressed frustration with frequent logouts requiring multiple logins throughout the day, short session timeouts causing inconvenience, and the need to constantly switch between different deliveries leading to workflow interruptions.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
Routing of deliveries for multiple drivers allows more efficient operation. Easily transfer from one driver to another for load management. Using routing optimization, the driver uses the technology to arrange deliveries in the most efficient manner. We were one of the first users when introduced.
- Route optimization.
- Efficient delivery of product.
- Confirmation of delivery with receiver signatures.
- Easily transfer packages from one route to another.
- Support
- Add scan on scan off packages that was in an earlier version.
- Improved effendis.
- Cost continues to rise so the cost is a negative.
- Driver accountability with time between each delivery recorded.
NA
N/A
3
Warehouse and Delivery Staff.
2
Basic computer skills.
- Delivery Optimization.
- Driver Accountability.
- Customer verification of delivery.
- Customer verification of deliveries when called noting the delivery was not received.
- N/A
Regular support was already too expensive.
Yes
In most cases.
The product was down, and they assisted in getting the problem resolved so drivers could get out.
- Routing
- Customer signatures.
- Manifest generation.
- Initial setup required significant assistance.
Yes, but I don't use it
October 20, 2023
JumpTrack : Best delivery software I have used so far!
We use JumpTrack in our daily operations for deliveries capturing signatures and then exporting those to use in our billing software. JumpTrack helps to streamline our process and gives us the ability to capture digital signatures and track our drivers.
- Provide detailed delivery information
- Track driver in real time and manage route.
- Store delivery and POD information.
- Would like to see the ability to send POD's from the app directly to customers
- Cost saving by importing data we used to manually enter
Our staff is able to track delivery routes and update customers.
We utilize the POd's and automated delivery of POD's directly to some of customers. This helps to speed up the invoicing processes.
20
From routing all the way through Executive level
4
Software is very user friendly and does not require much training,
- Routing
- Proof of Delivery
- Driver tracking
- Import delivery information to our billing system
- Integrate options to allow customers delivery info and tracking
No
- Scalability
- Integration with Other Systems
- Ease of Use
We wouldn't change anything in our evaluation process.
Yes
We have reported a few bugs, and they were quickly fixed.
Any time we have had an issue, which to be honest is extremely rare, support has always been quick to rectify or offer alternative solutions.
October 18, 2023
JumpTrack Allows You To Get A Jump On The Competition
We use JumpTrack mainly as a way to manage our client deliveries. We capture delivery signatures. Proof of delivery is paramount and JumpTrack is great way to provide that info to our clients. We are an full service IT provider. We deliver client orders five days a week and JumpTrack allows us to accomplish this with ease. We have a two user license, one for our delivery driver with the JumpTrack app setup on his android smart phone and the second one for our receptionist with the app set up on an android tablet so she may capture signatures for our clients who come to the office to pick up their orders.
- signature capture
- proof of delivery searches
- ability to organize the delivery order of our deliveries
- session timeout is incredibly short
- unable to edit customer address after the delivery has been created. you need to delete it and create a new delivery
- Increased productivity - driver spends less time at a stop as everything is electronically stored
- cost savings arise as we can provide a proof of delivery to our client. no need to ship a second order at no cost to client
- we have had a client come to our office for a demo of the software as they have a shipping department with multiple delivery persons.
Yes, we provide POD's to our clients on a daily basis. Mostly I use the built in snipping tool in windows to take a snapshot of the POD to email to the client but I have used the email function of the POD system as well. I find that the email function does not always work. Sometimes it will send the email out to the client and other times it does not. I do not know if this is an issue with the software or an issue with the clients email filtering system.
Yes
Prior to JumpTrack we relied a manual system for tracking deliveries and capturing client signatures. We needed to be more efficient so we sought out a software solution.
- Cloud Solutions
- Ease of Use
Cloud solution is the way to go. All our data is readily available no matter what device I am using.
Yes
Resoled in a timely fashion and to my satisfaction.
Every interaction with support has exceeded my expectations
- creating a delivery
- providing POD's to clients
- organizing your manifests and deliveries
- session timeout is ridiculously short. I find I am always logging back in.
Yes
Awesome. Easy to use.