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https://media.trustradius.com/product-logos/Ad/Xx/BWQXMMSMG8TO.JPEGJustCall.io - Well Worth A Look for Sales TeamsI decided to try JustCall.io because of its tight integration with Pipedrive, which we use as our CRM. It was being used by our sales and business development people. The main draw for us was its ability to allow SMS messaging to prospects and clients from within the Pipedrive platform. Studies have shown that AFTER actually speaking with a prospect, use of SMS is acceptable and in fact increases conversion to paying customers significantly when used correctly.,JustCall.io has a wonderful Chrome extension that plays nice with most other apps and extensions and enables things like a power dialer and click to call functionality to be launched from anywhere, even without being logged into the platform. Just Call.io has the ability to launch and sync SMS messaging from within the Pipedrive app, adding another touchpoint to the sales cycle easily. The platform developers are very open to other integrations and use cases and actively solicit feedback from their user community. They are also very responsive to questions and support requests.,The power dialer functionality is in Beta still I believe and isn't not intuitive to use and add contacts to the calling list. In comparison, Kixie allows a very easy one-click operation, from anywhere on the web really, to add a number and contact to a power dialing session. JustCall.io bills itself as a complete phone system but its pricing structure makes using it as such more expensive than solutions like Kixie or Dialpad, at least in my experience. These guys are definitely on the right track, but more focus and clarity on the messaging and use cases JustCall is best suited for would result in a better net result for everyone in my opinion.,8,Overall, JustCall showed us the value of having an integrated tool to allow the execution of SMS messaging from within Pipedrive. It definitely allowed us to add in additional touchpoint that some decision makers and prospects felt more comfortable using. Despite the tight integration with Pipedrive, the totality of the solution added more overhead in financial and configuration/personnel terms than we were looking for. Since we had established a great set up for our phone systems already, adding another one just to access SMS didn't make sense. SMS from inside Pipedrive was the only function we were looking for. Just Call does this, and does it really well. But since we had our phones and VOIP already providing this outside of Pipedrive, it was ultimately not suitable. It became an expense for which there was not really a clear justification for in terms of ROI.,Kixie and PhoneBurner,Pipedrive, Vainu, Leadfeeder
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JustCall.io
2 Ratings
Score 8.0 out of 101
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JustCall.io Reviews

JustCall.io
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Score 8.0 out of 101
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January 16, 2018

JustCall.io Review: "JustCall.io - Well Worth A Look for Sales Teams"

Verified User
Score 8 out of 10
Vetted Review
Verified User
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I decided to try JustCall.io because of its tight integration with Pipedrive, which we use as our CRM. It was being used by our sales and business development people. The main draw for us was its ability to allow SMS messaging to prospects and clients from within the Pipedrive platform. Studies have shown that AFTER actually speaking with a prospect, use of SMS is acceptable and in fact increases conversion to paying customers significantly when used correctly.
  • JustCall.io has a wonderful Chrome extension that plays nice with most other apps and extensions and enables things like a power dialer and click to call functionality to be launched from anywhere, even without being logged into the platform.
  • Just Call.io has the ability to launch and sync SMS messaging from within the Pipedrive app, adding another touchpoint to the sales cycle easily.
  • The platform developers are very open to other integrations and use cases and actively solicit feedback from their user community.
  • They are also very responsive to questions and support requests.
  • The power dialer functionality is in Beta still I believe and isn't not intuitive to use and add contacts to the calling list. In comparison, Kixie allows a very easy one-click operation, from anywhere on the web really, to add a number and contact to a power dialing session.
  • JustCall.io bills itself as a complete phone system but its pricing structure makes using it as such more expensive than solutions like Kixie or Dialpad, at least in my experience.
  • These guys are definitely on the right track, but more focus and clarity on the messaging and use cases JustCall is best suited for would result in a better net result for everyone in my opinion.
JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution.

The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.
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JustCall.io Scorecard Summary

Likelihood to Recommend (2)
8.0

Feature Scorecard Summary

Multi-level Interactive Voice Response (IVR) (1)
5
Call reports (1)
6
Answering rules (1)
6
Call recording (1)
5
Call park (1)
4
Call screening (1)
5
Message alerts (1)
7
Mobile app for Android (1)
8

About JustCall.io

JustCall is a cloud-based phone system designed to help businesses get phone numbers (in 58 countries) and make, receive and track calls from a web app, mobile apps or desktop apps. According to the vendor, it solves all the telephony requirements for an organization’s sales, support, and remote teams.

All outgoing and incoming calls are logged and recorded automatically - both in the JustCall system and in the user’s CRM/helpdesk system. Users can create custom call distribution rules, set up voicemail and a welcome message (in different languages).

The vendor aims to help businesses become more professional and save a lot of money, time and efforts by switching from desk phones to JustCall.

According to the vendor, JustCall will help businesses in the following ways:

  • Be local, sell global - call your customers from a local number from their location (increases conversions).
  • Calls made easy - make or receive calls directly on your computer or mobile phone (increases productivity).
  • Work as a team - distribute incoming calls to different team members (team collaboration).
  • Work from anywhere - receive calls directly on your phone, use multiple phone numbers from a single JustCall account (increases productivity).
  • Sound professional (increases sales).
Categories:  VoIP

JustCall.io Features

Cloud PBX Features
Does not have featureHosted PBX
Has featureMulti-level Interactive Voice Response (IVR)
Does not have featureUser templates
Has featureCall reports
Has featureDirectory of employee names
Call Management Features
Has featureAnswering rules
Has featureCall recording
Has featureCall park
Has featureCall screening
Has featureMessage alerts
VoIP system collaboration Features
Does not have featureVideo conferencing
Has featureAudio conferencing
Does not have featureVideo screen sharing
Does not have featureInstant messaging
Mobile apps Features
Has featureMobile app for iOS
Has featureMobile app for Android
Additional Features
Has featureDesktop applications for MacOS and Windows for better audio quality
Has featureAppointment Calendar for your customers
Has featureClick-to-call button for your website
Has featureCRM and Helpdesk Integrations
Has featureOffice Hours for your phone
Has featureVoicemail and Multi-lingual welcome message
Has featureVirtual phone numbers - Get international numbers in 58 countries
Has featureCall and send text from mobile or website
Has featureLog, record and distribute incoming calls
Has featureOffice hours – Forward unanswered calls to voicemail or team members
Has featureCall button for your website or Call scheduler for your customers

JustCall.io Screenshots

JustCall.io Integrations

JustCall.io Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
EditionPricing DetailsTerms
Basic$10per user per month
Pro$15per user per month
Enterprise$25per user per month

Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on our web-app or mobile app than to receive it on your cellular network.

JustCall.io Customer Size Distribution

Consumers
19%
Small Businesses (1-50 employees)
58%
Mid-Size Companies (51-500 employees)
22%
Enterprises (> 500 employees)
1%

JustCall.io Support Options

 Free VersionPaid Version
Email
FAQ/Knowledgebase
Social Media
Phone
Video Tutorials / Webinar

JustCall.io Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:Global
Supported Languages: All