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What is JustCall?

JustCall is an AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global…

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Recent Reviews
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Popular Features

View all 11 features
  • Multi-level Interactive Voice Response (IVR) (7)
  • Call recording (6)
  • Answering rules (7)
  • Call reports (7)

Reviewer Pros & Cons

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Video Reviews

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View all pricing


$19.00 (1 user minimum)

per month per user


$29.00 (2 users minimum)

per month per user


$49.00 ( 2 users minimum)

per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $30 per month per user
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Product Demos

Bulk SMS Campaign | Feature Rundown With Team JustCall


Justcall - Product Demo (SMS and Phone) | ZOHO CRM Phone and SMS Integration for Sales and Support


SMS Automation | Feature Rundown With Team JustCall


Sales Reps Productivity: Improving Output with Cloud Telephony - JustCall


JustCall & Zoho PhoneBridge integration - Enable telephony across all Zoho One apps


Auto Dialer | Feature Rundown With Team JustCall

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Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Avg 8.2

Call Management

Customized phone system settings

Avg 8.3

VoIP system collaboration

Team collaboration via cloud phone system

Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

Avg 8.3
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Product Details

What is JustCall?

JustCall is an AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven SMS Copilot, live monitoring, sentiment analysis, and CRM integrations, while offering global phone numbers across 70+ countries. The solution aims to streamline communication, enhances productivity, and elevates customer interactions. JustCall is an AI-driven platform for instant Voice, SMS, WhatsApp connections. Streamlines workflows, integrates with 100+ CRMs, trusted by 6,000+ global firms. Features: call management, messaging, sales tools, real-time AI insights, CRM integration, and global phone numbers in 70+ countries.

Top JustCall features to watch out for:

Inbound and outbound calling
Send and receive SMS & MMS
Sales dialer (Auto, Predictive and Power dialers)
SMS Workflows
SMS Bots
Multi-level IVR
Real-time agent assist
AI-powered SMS Copilot
AI coaching
Sentiment analysis
AI call scoring
Live call monitoring
Shared WhatsApp inbox
Automatic call distribution (ACD)
100+ CRM integrations
Business phone numbers in 70+ countries

A 14-day free trial is available at sign-up.

JustCall Features

Cloud PBX Features

  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

JustCall Screenshots

Screenshot of Agent AvailabilityScreenshot of SMS AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Tone Analysis

JustCall Video

How Jason is Powering Marketing Automation Agency with JustCall

JustCall Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesAll

Frequently Asked Questions

JustCall starts at $30.

RingCentral MVP, Grasshopper, and Talkdesk are common alternatives for JustCall.

Reviewers rate Multi-level Interactive Voice Response (IVR) and Message alerts highest, with a score of 8.3.

The most common users of JustCall are from Small Businesses (1-50 employees).

JustCall Customer Size Distribution

Small Businesses (1-50 employees)58%
Mid-Size Companies (51-500 employees)22%
Enterprises (more than 500 employees)1%
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Reviews and Ratings



(1-7 of 7)
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Score 9 out of 10
Vetted Review
Verified User
I have been using JustCall to text candidates through Recruitee! Such a great integration. With the current hiring needs and demands, I love how convenient it is. Nowadays, candidates get back to you faster via text than an email or call.
  • Automations with the text
  • Group texting
  • Integrations
  • They should improve the integration with Recruitee as if the name is connected already, I only see the phone # on top.
I would definitely recommend this system because it has helped us to contact candidates, also the pricing is great!!
Travis Williams | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
With the implementation of this software, the team collects phone numbers from 58 countries or more, obtains reliable customers and leads, provides real-time product services through call communications, SMS, voice messaging and CRM integration enables SMEs to manage, analyze customer interactions, anticipate their needs, optimize their profitability, increase sales and above all and most importantly, attract new customers.
  • Users of this system do it through the cloud, SaaS, Web Pc, and mobile devices Android, iPhone, and iPad.
  • Allows sending alerts and notifications, by events, has connections (SIP and VoIP) and unified communications through SMS, voice messages, text-to-speech, conference calls, videoconferences, call forwarding, call disposition, automatic call distribution to other providers, call routing, telephone keypad entry, mass text messages, call recording, call text, bidirectional messaging, scheduled messaging, among others.
  • Create and analyze real-time reports, customer statistics, products, services, sales, and surveys.
  • There is no incoming call number recognition, the system sets an unknown number for the incoming call.
  • When there is no call save log, there is a loss of time as the user has to restart the device.
  • Incoming calls are lost due to excessive waiting so that they can be transferred to another user (sales support).
It has native functions that are useful for the users of the service, as they are not time-consuming and generate reliability for both the user and the customer. It has an integrated communication platform (receive and make phone calls, receive and send via text messages, voice, multimedia, and videoconferencing, among others).
Karim Tarek | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
JustCall is a very good program for making and tracking calls and text messages. Through JustCall I can make calls to follow up on the complaints of customers and follow up on work requests at a very reasonable price on all these features, but it needs to improve the quality of calls to be a great program.
  • Good price for features
  • Easy to use
  • Easy to set up
  • Quality of calls need to improve
  • It has some bugs
  • Need to restart if it stacks
Through the use of JustCall, I can make calls with customers, send and track text messages, and also save calls and messages. When I need them, I can return to them in an easy way and do not need a lot of training to work on it. One of its advantages is that it saves time and facilitates work, but it is only suitable for small and medium companies.
Score 8 out of 10
Vetted Review
Verified User
We used JustCall as an option to create an internal call-center (inbound and outbound) versus sourcing an all-in-one call center solution. JustCall allowed us to do this online and set up users to work from-home or from-office without the lengthy (and expensive) setup required with outsourcing to a 3rd party call center.
  • Receiving Inbound calls
  • Making Outbound Calls
  • IVR Setup (Press 1 for.. Press 2 for..)
  • Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas)
  • Pricing seems to have increased, which affected the benefit we originally found in the service
  • Increased functionality, such as bulk SMS Messaging and power-dialer
JustCall was a great solution when we were looking to turn out email customer service agents into a Sales/Service agent. Setup was easy, we were able to accept incoming and create outbound calls, with an IVR setup, and increase our revenue. For a business where 24/7 uptime is crucial, I could see this as not being an ideal solution as we do encounter technical issues from time to time. For our business where 24/7 uptime is not critical, we found the solution to work very well. Uptime is likely around 98%
Ali Nabil | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
There is no doubt that Justcall is a good program with many features, but for me, it was not the best. It is easy to make calls and send messages. It also enables us to track calls and messages between us and our customers to review sales transactions. I think if the quality of the calls was a little better, it would have been a great program for me.
  • Good price for features.
  • Colorful interface.
  • Smoothly and easy to use.
  • Buggy, it annoys me sometimes.
  • Poor calls quality.
  • Needs to redstart sometimes.
7 out of 10 I think it is a fair evaluation of this program. With all these features, there are many disadvantages as well. It is easy to make calls and messages from it and talk to customers at a reasonable price. Sometimes the call quality is good, but most of the time it is somewhat bad in my opinion. But the best thing about Justcall is it is easy integration and tracking of customer activity with us.
John L Sandler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It has helped us internally to solve communication problems in real-time. It has been a great ally when it comes to keeping us as a work team always united and sharing experiences. It is an easy tool to implement in the organization. It has reliable and safe capabilities for those who require it.
  • Call support.
  • Get numbers.
  • Call logs.
  • Real time video.
  • I have no problems.
  • It is not difficult.
From my experience, I could say that it is a tool that can be used when closing purchases or to negotiate with clients from all over the world. It is an easy tool to use and maintains a fairly high audio quality so there will be no problems with poor communication.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I decided to try because of its tight integration with Pipedrive, which we use as our CRM. It was being used by our sales and business development people. The main draw for us was its ability to allow SMS messaging to prospects and clients from within the Pipedrive platform. Studies have shown that AFTER actually speaking with a prospect, use of SMS is acceptable and in fact increases conversion to paying customers significantly when used correctly.
  • has a wonderful Chrome extension that plays nice with most other apps and extensions and enables things like a power dialer and click to call functionality to be launched from anywhere, even without being logged into the platform.
  • Just has the ability to launch and sync SMS messaging from within the Pipedrive app, adding another touchpoint to the sales cycle easily.
  • The platform developers are very open to other integrations and use cases and actively solicit feedback from their user community.
  • They are also very responsive to questions and support requests.
  • The power dialer functionality is in Beta still I believe and isn't not intuitive to use and add contacts to the calling list. In comparison, Kixie allows a very easy one-click operation, from anywhere on the web really, to add a number and contact to a power dialing session.
  • bills itself as a complete phone system but its pricing structure makes using it as such more expensive than solutions like Kixie or Dialpad, at least in my experience.
  • These guys are definitely on the right track, but more focus and clarity on the messaging and use cases JustCall is best suited for would result in a better net result for everyone in my opinion.
JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution.

The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.
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