JustCall Reviews

4 Ratings
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Score 8.6 out of 100

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October 01, 2020
Carmen Rodriguez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Currently JustCall is only implemented in the sales area of ​​our entire company, because it helps us to communicate with customers in a much more satisfactory and faster way. I believe that this platform has achieved the goal that customers can communicate in a way they love with the sales department. This allows us to achieve transactions with potential customers. I consider that this platform has behaved in a perfect way, really stable type of event. This platform has helped us to communicate as a work team, because I can make a call in just a few seconds to any of my colleagues in the sales sector thanks to the fact that this platform provides a panel where you can get an interaction with your work team through direct calls.
  • JustCall Allows you to schedule calls to any of your contacts or teammates, it also allows you to schedule calls with any of the clients, in this way you can maintain communication for as long as you want.
  • This platform has the ability to send another request for the call to any member of the team, in this way the fold can communicate with anyone who is in charge of attending a specific area within the company.
  • This platform has an appointment scheduler, in this way each of the users belonging to the care team will be able to organize that by placing a range of time and a size of the space for each appointment.
  • One of the critical factors during my experience with this platform is the fact that it is a bit complicated to implement in any of the areas of a company, because each of its functions must be used with care so that they can be automated in its entirety, and thus allow calls instantly. I think this platform should offer a much simpler process to be implemented.
  • The customer service of this platform is totally inconsistent, because it is not always available for the resolution of doubts of any of the users. I believe that this platform should offer better customer service that allows users to adapt quickly to each of its functionalities without any kind of problem or any kind of doubts.
  • Depending on the internet, the call may be affected with respect to how other people are heard. I believe that this factor should be a little modified or improved, because this platform should consume or need less internet connection to work wonderfully. That way, the other person's audio will not be affected.
Without a doubt, I would recommend JustCall to any of my colleagues or to anyone from another company, because this platform has a fairly simple operation which helps communication at a general level in any of the areas of a company. JustCall connects each of the members of the various areas to ensure that the flow of data and the sharing of information in record time. I consider that the calls made with these platforms are totally stable and they achieve that users can maintain communication in any place or at any time. Its implementation process is a bit complicated. However, with a group working on it, it could be implemented in just a few weeks, and in this way obtain results immediately with the help of group communication.
As I mentioned earlier, the customer service offered by this platform is not so consistent. This causes doubts not to be resolved in the appropriate time, and also causes users to present complications when adapting to the platform or at the time to use any of its functionalities. I fully trust this platform because it allows me to communicate in a general way with my entire work team, which is why I know that customer service will improve.
Read Carmen Rodriguez's full review
January 16, 2018
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I decided to try JustCall.io because of its tight integration with Pipedrive, which we use as our CRM. It was being used by our sales and business development people. The main draw for us was its ability to allow SMS messaging to prospects and clients from within the Pipedrive platform. Studies have shown that AFTER actually speaking with a prospect, use of SMS is acceptable and in fact increases conversion to paying customers significantly when used correctly.
  • JustCall.io has a wonderful Chrome extension that plays nice with most other apps and extensions and enables things like a power dialer and click to call functionality to be launched from anywhere, even without being logged into the platform.
  • Just Call.io has the ability to launch and sync SMS messaging from within the Pipedrive app, adding another touchpoint to the sales cycle easily.
  • The platform developers are very open to other integrations and use cases and actively solicit feedback from their user community.
  • They are also very responsive to questions and support requests.
  • The power dialer functionality is in Beta still I believe and isn't not intuitive to use and add contacts to the calling list. In comparison, Kixie allows a very easy one-click operation, from anywhere on the web really, to add a number and contact to a power dialing session.
  • JustCall.io bills itself as a complete phone system but its pricing structure makes using it as such more expensive than solutions like Kixie or Dialpad, at least in my experience.
  • These guys are definitely on the right track, but more focus and clarity on the messaging and use cases JustCall is best suited for would result in a better net result for everyone in my opinion.
JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution.

The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.
Read Justin Angelson, Digital and AI Solution Expert's full review

Feature Scorecard Summary

Multi-level Interactive Voice Response (IVR) (2)
10.0
Call reports (2)
7.0
Directory of employee names (1)
10
Answering rules (1)
6
Call recording (2)
9.0
Call park (2)
7.0
Call screening (2)
10.0
Message alerts (2)
10.0
Audio conferencing (1)
10
Mobile app for iOS (1)
10
Mobile app for Android (2)
6.0

What is JustCall?

JustCall is a cloud-based phone system designed to help businesses get phone numbers (in 58 countries) and make, receive and track calls from a web app, mobile apps or desktop apps. According to the vendor, it solves all the telephony requirements for an organization’s sales, support, and remote teams.

All outgoing and incoming calls are logged and recorded automatically - both in the JustCall system and in the user’s CRM/helpdesk system. Users can create custom call distribution rules, set up voicemail and a welcome message (in different languages).

The vendor aims to help businesses become more professional and save a lot of money, time and efforts by switching from desk phones to JustCall.

According to the vendor, JustCall will help businesses in the following ways:

  • Be local, sell global - call your customers from a local number from their location (increases conversions).
  • Calls made easy - make or receive calls directly on your computer or mobile phone (increases productivity).
  • Work as a team - distribute incoming calls to different team members (team collaboration).
  • Work from anywhere - receive calls directly on your phone, use multiple phone numbers from a single JustCall account (increases productivity).
  • Sound professional (increases sales).

JustCall Features

Cloud PBX Features

Has featureMulti-level Interactive Voice Response (IVR)
Has featureCall reports
Has featureDirectory of employee names

Call Management Features

Has featureAnswering rules
Has featureCall recording
Has featureCall park
Has featureCall screening
Has featureMessage alerts

VoIP system collaboration Features

Has featureAudio conferencing

Mobile apps Features

Has featureMobile app for iOS
Has featureMobile app for Android
Additional Features
Has featureDesktop applications for MacOS and Windows for better audio quality
Has featureAppointment Calendar for your customers
Has featureClick-to-call button for your website
Has featureCRM and Helpdesk Integrations
Has featureOffice Hours for your phone
Has featureVoicemail and Multi-lingual welcome message
Has featureVirtual phone numbers - Get international numbers in 58 countries
Has featureCall and send text from mobile or website
Has featureLog, record and distribute incoming calls
Has featureOffice hours – Forward unanswered calls to voicemail or team members
Has featureCall button for your website or Call scheduler for your customers

JustCall Screenshots

JustCall Integrations

JustCall Competitors

JustCall Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Basic$10.00per user per month
Pro$15.00per user per month
Enterprise$25.00per user per month

Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on our web-app or mobile app than to receive it on your cellular network.

JustCall Customer Size Distribution

Consumers
19%
Small Businesses (1-50 employees)
58%
Mid-Size Companies (51-500 employees)
22%
Enterprises (> 500 employees)
1%

JustCall Support Options

 Free VersionPaid Version
Email
FAQ/Knowledgebase
Social Media
Phone
Video Tutorials / Webinar

JustCall Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:Global
Supported Languages: All