JustCall

JustCall

About TrustRadius Scoring
Score 8.2 out of 100
JustCall

Overview

Recent Reviews

Great Program for Calls and SMS

8
March 03, 2022
JustCall is a very good program for making and tracking calls and text messages. Through JustCall I can make calls to follow up on the …

Not the best nor the worst

7
February 27, 2022
There is no doubt that Justcall is a good program with many features, but for me, it was not the best. It is easy to make calls and send …

Popular Features

View all 11 features

Multi-level Interactive Voice Response (IVR) (6)

8.4
84%

Answering rules (7)

8.2
82%

Call reports (7)

7.8
78%

Call recording (6)

7.8
78%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Basic

$30.00

Cloud
per month per user

Premium

$60.00

Cloud
per month per user

Custom

Pricing available on request

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://justcall.io/pricing.php

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $30 per month

Features Scorecard

Cloud PBX

8.1
81%

Call Management

8.3
83%

VoIP system collaboration

8.5
85%

Mobile apps

9.3
93%

Product Details

What is JustCall?

JustCall is a cloud-based phone system designed to help businesses get phone numbers (in 58 countries) and make, receive and track calls from a web app, mobile apps or desktop apps. According to the vendor, it solves all the telephony requirements for an organization’s sales, support, and remote teams.

All outgoing and incoming calls are logged and recorded automatically - both in the JustCall system and in the user’s CRM/helpdesk system. Users can create custom call distribution rules, set up voicemail and a welcome message (in different languages).

The vendor aims to help businesses become more professional and save a lot of money, time and efforts by switching from desk phones to JustCall.

According to the vendor, JustCall will help businesses in the following ways:

  • Be local, sell global - call customers from a local number from their location (increases conversions).
  • Calls made easy - make or receive calls directly on a computer or mobile phone (increases productivity).
  • Work as a team - distribute incoming calls to different team members (team collaboration).
  • Work from anywhere - receive calls directly on a phone, use multiple phone numbers from a single JustCall account (increases productivity).
  • Sound professional (increases sales).

JustCall Features

Cloud PBX Features

  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

JustCall Screenshots

Analytical dashboardVoicemail DropSchedule callsReal time AvailabilityCall monitoring

JustCall Integrations

JustCall Competitors

JustCall Customer Size Distribution

Consumers19%
Small Businesses (1-50 employees)58%
Mid-Size Companies (51-500 employees)22%
Enterprises (more than 500 employees)1%

JustCall Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesAll

Comparisons

View all alternatives

Frequently Asked Questions

How much does JustCall cost?

JustCall starts at $30.

What is JustCall's best feature?

Reviewers rate Mobile app for iOS and Mobile app for Android highest, with a score of 9.3.

Who uses JustCall?

The most common users of JustCall are from Small Businesses (1-50 employees) and the Pharmaceuticals industry.

Reviews and Ratings

 (11)

Reviews

(1-7 of 7)
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Travis Williams | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
With the implementation of this software, the team collects phone numbers from 58 countries or more, obtains reliable customers and leads, provides real-time product services through call communications, SMS, voice messaging and CRM integration enables SMEs to manage, analyze customer interactions, anticipate their needs, optimize their profitability, increase sales and above all and most importantly, attract new customers.
  • Users of this system do it through the cloud, SaaS, Web Pc, and mobile devices Android, iPhone, and iPad.
  • Allows sending alerts and notifications, by events, has connections (SIP and VoIP) and unified communications through SMS, voice messages, text-to-speech, conference calls, videoconferences, call forwarding, call disposition, automatic call distribution to other providers, call routing, telephone keypad entry, mass text messages, call recording, call text, bidirectional messaging, scheduled messaging, among others.
  • Create and analyze real-time reports, customer statistics, products, services, sales, and surveys.
  • There is no incoming call number recognition, the system sets an unknown number for the incoming call.
  • When there is no call save log, there is a loss of time as the user has to restart the device.
  • Incoming calls are lost due to excessive waiting so that they can be transferred to another user (sales support).
It has native functions that are useful for the users of the service, as they are not time-consuming and generate reliability for both the user and the customer. It has an integrated communication platform (receive and make phone calls, receive and send via text messages, voice, multimedia, and videoconferencing, among others).
Karim Tarek | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
JustCall is a very good program for making and tracking calls and text messages. Through JustCall I can make calls to follow up on the complaints of customers and follow up on work requests at a very reasonable price on all these features, but it needs to improve the quality of calls to be a great program.
  • Good price for features
  • Easy to use
  • Easy to set up
  • Quality of calls need to improve
  • It has some bugs
  • Need to restart if it stacks
Through the use of JustCall, I can make calls with customers, send and track text messages, and also save calls and messages. When I need them, I can return to them in an easy way and do not need a lot of training to work on it. One of its advantages is that it saves time and facilitates work, but it is only suitable for small and medium companies.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We used JustCall as an option to create an internal call-center (inbound and outbound) versus sourcing an all-in-one call center solution. JustCall allowed us to do this online and set up users to work from-home or from-office without the lengthy (and expensive) setup required with outsourcing to a 3rd party call center.
  • Receiving Inbound calls
  • Making Outbound Calls
  • IVR Setup (Press 1 for.. Press 2 for..)
  • Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas)
  • Pricing seems to have increased, which affected the benefit we originally found in the service
  • Increased functionality, such as bulk SMS Messaging and power-dialer
JustCall was a great solution when we were looking to turn out email customer service agents into a Sales/Service agent. Setup was easy, we were able to accept incoming and create outbound calls, with an IVR setup, and increase our revenue. For a business where 24/7 uptime is crucial, I could see this as not being an ideal solution as we do encounter technical issues from time to time. For our business where 24/7 uptime is not critical, we found the solution to work very well. Uptime is likely around 98%
Ali Nabil | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
There is no doubt that Justcall is a good program with many features, but for me, it was not the best. It is easy to make calls and send messages. It also enables us to track calls and messages between us and our customers to review sales transactions. I think if the quality of the calls was a little better, it would have been a great program for me.
  • Good price for features.
  • Colorful interface.
  • Smoothly and easy to use.
  • Buggy, it annoys me sometimes.
  • Poor calls quality.
  • Needs to redstart sometimes.
7 out of 10 I think it is a fair evaluation of this program. With all these features, there are many disadvantages as well. It is easy to make calls and messages from it and talk to customers at a reasonable price. Sometimes the call quality is good, but most of the time it is somewhat bad in my opinion. But the best thing about Justcall is it is easy integration and tracking of customer activity with us.
John L Sandler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It has helped us internally to solve communication problems in real-time. It has been a great ally when it comes to keeping us as a work team always united and sharing experiences. It is an easy tool to implement in the organization. It has reliable and safe capabilities for those who require it.
  • Call support.
  • Get numbers.
  • Call logs.
  • Real time video.
  • I have no problems.
  • It is not difficult.
From my experience, I could say that it is a tool that can be used when closing purchases or to negotiate with clients from all over the world. It is an easy tool to use and maintains a fairly high audio quality so there will be no problems with poor communication.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We used JustCall to manage our outbound client calling for warm leads from a referral partner. We had a list of over 1500 names and contact numbers to reach out to and needed a software solution that offered us the support we needed to do this. We also used them for a follow-up text using SMS bots.
  • Customer support
  • Easy to set up program
  • Time saving
  • Would occasionally drop out
It was a great intro to the potential that marketing via phone would have for our business and that it isn’t as overwhelming as you think. The platform was really easy to use, manage and track our conversions. It also integrated into our CRM, as we used Zoho so all calls were logged against the related client.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I decided to try JustCall.io because of its tight integration with Pipedrive, which we use as our CRM. It was being used by our sales and business development people. The main draw for us was its ability to allow SMS messaging to prospects and clients from within the Pipedrive platform. Studies have shown that AFTER actually speaking with a prospect, use of SMS is acceptable and in fact increases conversion to paying customers significantly when used correctly.
  • JustCall.io has a wonderful Chrome extension that plays nice with most other apps and extensions and enables things like a power dialer and click to call functionality to be launched from anywhere, even without being logged into the platform.
  • Just Call.io has the ability to launch and sync SMS messaging from within the Pipedrive app, adding another touchpoint to the sales cycle easily.
  • The platform developers are very open to other integrations and use cases and actively solicit feedback from their user community.
  • They are also very responsive to questions and support requests.
  • The power dialer functionality is in Beta still I believe and isn't not intuitive to use and add contacts to the calling list. In comparison, Kixie allows a very easy one-click operation, from anywhere on the web really, to add a number and contact to a power dialing session.
  • JustCall.io bills itself as a complete phone system but its pricing structure makes using it as such more expensive than solutions like Kixie or Dialpad, at least in my experience.
  • These guys are definitely on the right track, but more focus and clarity on the messaging and use cases JustCall is best suited for would result in a better net result for everyone in my opinion.
JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution.

The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.