JustCall

JustCall

Score 8.1 out of 10
JustCall

Overview

What is JustCall?

JustCall is a cloud-based phone system designed to help businesses get phone numbers (in 58 countries) and make, receive and track calls from a web app, mobile apps, or desktop apps. According to the vendor, it solves all the telephony...

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Recent Reviews

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Popular Features

View all 11 features
  • Multi-level Interactive Voice Response (IVR) (6)
    8.4
    84%
  • Answering rules (6)
    7.8
    78%
  • Call recording (5)
    7.8
    78%
  • Call reports (6)
    7.4
    74%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Basic

$30.00

Cloud
per month per user

Premium

$60.00

Cloud
per month per user

Custom

Pricing available on request

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://justcall.io/pricing.php

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $30 per month per user
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Product Demos

JustCall Product Demo | Make calls and send text messages | A complete cloud contact centre solution
04:24
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8Avg 8.2

Call Management

Customized phone system settings

8.1Avg 8.3

VoIP system collaboration

Team collaboration via cloud phone system

8.4Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

9.5Avg 8.3
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Product Details

What is JustCall?

JustCall is a cloud-based phone system designed to help businesses get phone numbers (in 58 countries) and make, receive and track calls from a web app, mobile apps, or desktop apps. According to the vendor, it solves all the telephony requirements for an organization’s sales, support, and remote teams.

All outgoing and incoming calls are logged and recorded automatically - both in the JustCall system and in the user’s CRM/helpdesk system. Users can create custom call distribution rules and set up voicemail and a welcome message (in different languages).

The vendor aims to help businesses become more professional and save a lot of money, time, and effort by switching from desk phones to JustCall.

According to the vendor, JustCall will help businesses in the following ways:

  • Be local, sell global - call customers from a local number from their location (increases conversions).
  • Calls made easy - make or receive calls directly on a computer or mobile phone (increases productivity).
  • Work as a team - distribute incoming calls to different team members (team collaboration).
  • Work from anywhere - receive calls directly on a phone, use multiple phone numbers from a single JustCall account (increases productivity).
  • Sound professional (increases sales).
Sign up and get a 14-day free trial.

JustCall Features

Cloud PBX Features

  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

JustCall Screenshots

Screenshot of Analytical dashboardScreenshot of Voicemail DropScreenshot of Schedule callsScreenshot of Real time AvailabilityScreenshot of Call monitoring

JustCall Video

JustCall Product Demo of a complete cloud contact centre solution

JustCall Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesAll

Frequently Asked Questions

JustCall starts at $30.

RingCentral MVP, Grasshopper, and Talkdesk are common alternatives for JustCall.

Reviewers rate Mobile app for Android highest, with a score of 9.5.

The most common users of JustCall are from Mid-sized Companies (51-1,000 employees).

JustCall Customer Size Distribution

Consumers19%
Small Businesses (1-50 employees)58%
Mid-Size Companies (51-500 employees)22%
Enterprises (more than 500 employees)1%
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Comparisons

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Reviews and Ratings

 (14)

Reviews

(1-6 of 6)
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Travis Williams | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It has native functions that are useful for the users of the service, as they are not time-consuming and generate reliability for both the user and the customer. It has an integrated communication platform (receive and make phone calls, receive and send via text messages, voice, multimedia, and videoconferencing, among others).
Karim Tarek | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Through the use of JustCall, I can make calls with customers, send and track text messages, and also save calls and messages. When I need them, I can return to them in an easy way and do not need a lot of training to work on it. One of its advantages is that it saves time and facilitates work, but it is only suitable for small and medium companies.
Score 8 out of 10
Vetted Review
Verified User
JustCall was a great solution when we were looking to turn out email customer service agents into a Sales/Service agent. Setup was easy, we were able to accept incoming and create outbound calls, with an IVR setup, and increase our revenue. For a business where 24/7 uptime is crucial, I could see this as not being an ideal solution as we do encounter technical issues from time to time. For our business where 24/7 uptime is not critical, we found the solution to work very well. Uptime is likely around 98%
Ali Nabil | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
7 out of 10 I think it is a fair evaluation of this program. With all these features, there are many disadvantages as well. It is easy to make calls and messages from it and talk to customers at a reasonable price. Sometimes the call quality is good, but most of the time it is somewhat bad in my opinion. But the best thing about Justcall is it is easy integration and tracking of customer activity with us.
John L Sandler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
From my experience, I could say that it is a tool that can be used when closing purchases or to negotiate with clients from all over the world. It is an easy tool to use and maintains a fairly high audio quality so there will be no problems with poor communication.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution.

The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.
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