You receive technical support appropriately if you have a problem.
With the implementation of this software, the team collects phone numbers from 58 countries or more, obtains reliable customers and leads, …
JustCall
JustCall
JustCall
Starting at $30 per month per user
View PricingOverview
What is JustCall?
JustCall is a cloud-based phone system designed to help businesses get phone numbers (in 58 countries) and make, receive and track calls from a web app, mobile apps, or desktop apps. According to the vendor, it solves all the telephony...
Recent Reviews
Popular Features
View all 11 features- Multi-level Interactive Voice Response (IVR) (6)8.484%
- Answering rules (6)7.878%
- Call recording (5)7.878%
- Call reports (6)7.474%
Reviewer Pros & Cons
View all pros & cons
Video Reviews
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Pricing
View all pricingBasic
$30.00
Cloud
per month per user
Premium
$60.00
Cloud
per month per user
Custom
Pricing available on request
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://justcall.io/pricing.php
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $30 per month per user
Product Demos
JustCall Product Demo | Make calls and send text messages | A complete cloud contact centre solution
04:24
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is JustCall?
JustCall is a cloud-based phone system designed to help businesses get phone numbers (in 58 countries) and make, receive and track calls from a web app, mobile apps, or desktop apps. According to the vendor, it solves all the telephony requirements for an organization’s sales, support, and remote teams.
All outgoing and incoming calls are logged and recorded automatically - both in the JustCall system and in the user’s CRM/helpdesk system. Users can create custom call distribution rules and set up voicemail and a welcome message (in different languages).
The vendor aims to help businesses become more professional and save a lot of money, time, and effort by switching from desk phones to JustCall.
According to the vendor, JustCall will help businesses in the following ways:
- Be local, sell global - call customers from a local number from their location (increases conversions).
- Calls made easy - make or receive calls directly on a computer or mobile phone (increases productivity).
- Work as a team - distribute incoming calls to different team members (team collaboration).
- Work from anywhere - receive calls directly on a phone, use multiple phone numbers from a single JustCall account (increases productivity).
- Sound professional (increases sales).
JustCall Features
Cloud PBX Features
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Audio conferencing
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
JustCall Screenshots
JustCall Video
JustCall Product Demo of a complete cloud contact centre solution
JustCall Integrations
JustCall Competitors
JustCall Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Global |
| Supported Languages | All |
Frequently Asked Questions
JustCall starts at $30.
Reviewers rate Mobile app for Android highest, with a score of 9.5.
The most common users of JustCall are from Mid-sized Companies (51-1,000 employees).
JustCall Customer Size Distribution
| Consumers | 19% |
|---|---|
| Small Businesses (1-50 employees) | 58% |
| Mid-Size Companies (51-500 employees) | 22% |
| Enterprises (more than 500 employees) | 1% |
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Reviews and Ratings
(14)
Reviews
(1-5 of 5)- Popular Filters
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With the implementation of this software, the team collects phone numbers from 58 countries or more, obtains reliable customers and leads, provides real-time product services through call communications, SMS, voice messaging and CRM integration enables SMEs to manage, analyze customer interactions, anticipate their needs, optimize their profitability, increase sales and above all and most importantly, attract new customers.
- Users of this system do it through the cloud, SaaS, Web Pc, and mobile devices Android, iPhone, and iPad.
- Allows sending alerts and notifications, by events, has connections (SIP and VoIP) and unified communications through SMS, voice messages, text-to-speech, conference calls, videoconferences, call forwarding, call disposition, automatic call distribution to other providers, call routing, telephone keypad entry, mass text messages, call recording, call text, bidirectional messaging, scheduled messaging, among others.
- Create and analyze real-time reports, customer statistics, products, services, sales, and surveys.
- There is no incoming call number recognition, the system sets an unknown number for the incoming call.
- When there is no call save log, there is a loss of time as the user has to restart the device.
- Incoming calls are lost due to excessive waiting so that they can be transferred to another user (sales support).
- It can work on multiple devices (cloud, web, PC, mobile device).
- It does not waste time for the customer or the user.
- Its cost varies depending on the needs of the client, company, and user.
86.66666666666666%
8.7
86%
8.6
100%
10.0
100%
10.0
- It complies with an effective, reliable, and efficient security system that is governed by standard guidelines for the protection of customer and user data.
- Such protection must take into account the following: the protection and responsibility of users.
- Customers with regard to their private data on the part of the company acquiring the system.
March 03, 2022
Great Program for Calls and SMS
JustCall is a very good program for making and tracking calls and text messages. Through JustCall I can make calls to follow up on the complaints of customers and follow up on work requests at a very reasonable price on all these features, but it needs to improve the quality of calls to be a great program.
- Good price for features
- Easy to use
- Easy to set up
- Quality of calls need to improve
- It has some bugs
- Need to restart if it stacks
- Available for desktop and mobile
- Saves time
- Tracking calls in an easy way
83.33333333333334%
8.3
82%
8.2
80%
8.0
N/A
N/A
- Poor quality of calls
- I had a problem with customer service but it was solved
- Smooth and easy to use
February 28, 2022
Great option for quickly building an inbound/outbound call center
We used JustCall as an option to create an internal call-center (inbound and outbound) versus sourcing an all-in-one call center solution. JustCall allowed us to do this online and set up users to work from-home or from-office without the lengthy (and expensive) setup required with outsourcing to a 3rd party call center.
- Receiving Inbound calls
- Making Outbound Calls
- IVR Setup (Press 1 for.. Press 2 for..)
- Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas)
- Pricing seems to have increased, which affected the benefit we originally found in the service
- Increased functionality, such as bulk SMS Messaging and power-dialer
- Uptime
- Cost
- SMS Messaging
- IVR for inbound calls
43.33333333333333%
4.3
14%
1.4
90%
9.0
N/A
N/A
- Significant increase on ROI
- Better service ratings from customers
- Increased conversion with 24/7 phone coverage being offered
JustCall seemed very similar to Aircall in our uses. The main benefit we originally found with JustCall were the lower pricing plans, but these seem to have increased as of recent. Aircall also suffered from lack of customer service being available at a moments notice, and also introduced the issue of billing issues. We've found JustCall to work overall similarly to Aircall.
February 27, 2022
Not the best nor the worst
There is no doubt that Justcall is a good program with many features, but for me, it was not the best. It is easy to make calls and send messages. It also enables us to track calls and messages between us and our customers to review sales transactions. I think if the quality of the calls was a little better, it would have been a great program for me.
- Good price for features.
- Colorful interface.
- Smoothly and easy to use.
- Buggy, it annoys me sometimes.
- Poor calls quality.
- Needs to redstart sometimes.
- Connect with our customers easily.
- Low price comparing with other tools.
- Track SMS and calls.
80%
8.0
70%
7.0
60%
6.0
N/A
N/A
- Facilitate work.
- Sometimes the call is drop off, which leads to customer dissatisfaction.
- Saves time.
February 26, 2022
Fully accessible large-scale calls
It has helped us internally to solve communication problems in real-time. It has been a great ally when it comes to keeping us as a work team always united and sharing experiences. It is an easy tool to implement in the organization. It has reliable and safe capabilities for those who require it.
- Call support.
- Get numbers.
- Call logs.
- Real time video.
- I have no problems.
- It is not difficult.
- Communication for everyone.
- World reach.
- Call log.
80%
8.0
88%
8.8
90%
9.0
90%
9.0
- Accessible.
- Profitable.
It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have.