JustCall

JustCall

Score 8.1 out of 10
JustCall

Overview

What is JustCall?

JustCall is a cloud-based phone system designed to help businesses get phone numbers (in 58 countries) and make, receive and track calls from a web app, mobile apps, or desktop apps. According to the vendor, it solves all the telephony...

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Recent Reviews

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Popular Features

View all 11 features
  • Multi-level Interactive Voice Response (IVR) (6)
    8.4
    84%
  • Answering rules (6)
    7.8
    78%
  • Call recording (5)
    7.8
    78%
  • Call reports (6)
    7.4
    74%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Basic

$30.00

Cloud
per month per user

Premium

$60.00

Cloud
per month per user

Custom

Pricing available on request

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://justcall.io/pricing.php

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $30 per month per user
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Product Demos

JustCall Product Demo | Make calls and send text messages | A complete cloud contact centre solution
04:24
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8Avg 8.2

Call Management

Customized phone system settings

8.1Avg 8.3

VoIP system collaboration

Team collaboration via cloud phone system

8.4Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

9.5Avg 8.3
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Product Details

What is JustCall?

JustCall is a cloud-based phone system designed to help businesses get phone numbers (in 58 countries) and make, receive and track calls from a web app, mobile apps, or desktop apps. According to the vendor, it solves all the telephony requirements for an organization’s sales, support, and remote teams.

All outgoing and incoming calls are logged and recorded automatically - both in the JustCall system and in the user’s CRM/helpdesk system. Users can create custom call distribution rules and set up voicemail and a welcome message (in different languages).

The vendor aims to help businesses become more professional and save a lot of money, time, and effort by switching from desk phones to JustCall.

According to the vendor, JustCall will help businesses in the following ways:

  • Be local, sell global - call customers from a local number from their location (increases conversions).
  • Calls made easy - make or receive calls directly on a computer or mobile phone (increases productivity).
  • Work as a team - distribute incoming calls to different team members (team collaboration).
  • Work from anywhere - receive calls directly on a phone, use multiple phone numbers from a single JustCall account (increases productivity).
  • Sound professional (increases sales).
Sign up and get a 14-day free trial.

JustCall Features

Cloud PBX Features

  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

JustCall Screenshots

Screenshot of Analytical dashboardScreenshot of Voicemail DropScreenshot of Schedule callsScreenshot of Real time AvailabilityScreenshot of Call monitoring

JustCall Video

JustCall Product Demo of a complete cloud contact centre solution

JustCall Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesAll

Frequently Asked Questions

JustCall starts at $30.

RingCentral MVP, Grasshopper, and Talkdesk are common alternatives for JustCall.

Reviewers rate Mobile app for Android highest, with a score of 9.5.

The most common users of JustCall are from Mid-sized Companies (51-1,000 employees).

JustCall Customer Size Distribution

Consumers19%
Small Businesses (1-50 employees)58%
Mid-Size Companies (51-500 employees)22%
Enterprises (more than 500 employees)1%
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Comparisons

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Reviews and Ratings

 (14)

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Travis Williams | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
With the implementation of this software, the team collects phone numbers from 58 countries or more, obtains reliable customers and leads, provides real-time product services through call communications, SMS, voice messaging and CRM integration enables SMEs to manage, analyze customer interactions, anticipate their needs, optimize their profitability, increase sales and above all and most importantly, attract new customers.
  • Users of this system do it through the cloud, SaaS, Web Pc, and mobile devices Android, iPhone, and iPad.
  • Allows sending alerts and notifications, by events, has connections (SIP and VoIP) and unified communications through SMS, voice messages, text-to-speech, conference calls, videoconferences, call forwarding, call disposition, automatic call distribution to other providers, call routing, telephone keypad entry, mass text messages, call recording, call text, bidirectional messaging, scheduled messaging, among others.
  • Create and analyze real-time reports, customer statistics, products, services, sales, and surveys.
  • There is no incoming call number recognition, the system sets an unknown number for the incoming call.
  • When there is no call save log, there is a loss of time as the user has to restart the device.
  • Incoming calls are lost due to excessive waiting so that they can be transferred to another user (sales support).
It has native functions that are useful for the users of the service, as they are not time-consuming and generate reliability for both the user and the customer. It has an integrated communication platform (receive and make phone calls, receive and send via text messages, voice, multimedia, and videoconferencing, among others).
  • It can work on multiple devices (cloud, web, PC, mobile device).
  • It does not waste time for the customer or the user.
  • Its cost varies depending on the needs of the client, company, and user.
Cloud PBX (3)
86.66666666666666%
8.7
Multi-level Interactive Voice Response (IVR)
90%
9.0
Call reports
90%
9.0
Directory of employee names
80%
8.0
Call Management (5)
86%
8.6
Answering rules
80%
8.0
Call recording
90%
9.0
Call park
80%
8.0
Call screening
90%
9.0
Message alerts
90%
9.0
VoIP system collaboration (1)
100%
10.0
Audio conferencing
100%
10.0
Mobile apps (2)
100%
10.0
Mobile app for iOS
100%
10.0
Mobile app for Android
100%
10.0
  • It complies with an effective, reliable, and efficient security system that is governed by standard guidelines for the protection of customer and user data.
  • Such protection must take into account the following: the protection and responsibility of users.
  • Customers with regard to their private data on the part of the company acquiring the system.
Karim Tarek | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
JustCall is a very good program for making and tracking calls and text messages. Through JustCall I can make calls to follow up on the complaints of customers and follow up on work requests at a very reasonable price on all these features, but it needs to improve the quality of calls to be a great program.
  • Good price for features
  • Easy to use
  • Easy to set up
  • Quality of calls need to improve
  • It has some bugs
  • Need to restart if it stacks
Through the use of JustCall, I can make calls with customers, send and track text messages, and also save calls and messages. When I need them, I can return to them in an easy way and do not need a lot of training to work on it. One of its advantages is that it saves time and facilitates work, but it is only suitable for small and medium companies.
  • Available for desktop and mobile
  • Saves time
  • Tracking calls in an easy way
Cloud PBX (3)
83.33333333333334%
8.3
Multi-level Interactive Voice Response (IVR)
90%
9.0
Call reports
80%
8.0
Directory of employee names
80%
8.0
Call Management (5)
82%
8.2
Answering rules
80%
8.0
Call recording
80%
8.0
Call park
90%
9.0
Call screening
80%
8.0
Message alerts
80%
8.0
VoIP system collaboration (1)
80%
8.0
Audio conferencing
80%
8.0
Mobile apps
N/A
N/A
  • Poor quality of calls
  • I had a problem with customer service but it was solved
  • Smooth and easy to use
Score 8 out of 10
Vetted Review
Verified User
We used JustCall as an option to create an internal call-center (inbound and outbound) versus sourcing an all-in-one call center solution. JustCall allowed us to do this online and set up users to work from-home or from-office without the lengthy (and expensive) setup required with outsourcing to a 3rd party call center.
  • Receiving Inbound calls
  • Making Outbound Calls
  • IVR Setup (Press 1 for.. Press 2 for..)
  • Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas)
  • Pricing seems to have increased, which affected the benefit we originally found in the service
  • Increased functionality, such as bulk SMS Messaging and power-dialer
JustCall was a great solution when we were looking to turn out email customer service agents into a Sales/Service agent. Setup was easy, we were able to accept incoming and create outbound calls, with an IVR setup, and increase our revenue. For a business where 24/7 uptime is crucial, I could see this as not being an ideal solution as we do encounter technical issues from time to time. For our business where 24/7 uptime is not critical, we found the solution to work very well. Uptime is likely around 98%
  • Uptime
  • Cost
  • SMS Messaging
  • IVR for inbound calls
Cloud PBX (3)
43.33333333333333%
4.3
Multi-level Interactive Voice Response (IVR)
80%
8.0
Call reports
50%
5.0
Directory of employee names
N/A
N/A
Call Management (5)
14%
1.4
Answering rules
70%
7.0
Call recording
N/A
N/A
Call park
N/A
N/A
Call screening
N/A
N/A
Message alerts
N/A
N/A
VoIP system collaboration (1)
90%
9.0
Audio conferencing
90%
9.0
Mobile apps (2)
N/A
N/A
Mobile app for iOS
N/A
N/A
Mobile app for Android
N/A
N/A
  • Significant increase on ROI
  • Better service ratings from customers
  • Increased conversion with 24/7 phone coverage being offered
JustCall seemed very similar to Aircall in our uses. The main benefit we originally found with JustCall were the lower pricing plans, but these seem to have increased as of recent. Aircall also suffered from lack of customer service being available at a moments notice, and also introduced the issue of billing issues. We've found JustCall to work overall similarly to Aircall.
Aircall, Jira Work Management (Jira Core), Atlassian Confluence
Ali Nabil | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
There is no doubt that Justcall is a good program with many features, but for me, it was not the best. It is easy to make calls and send messages. It also enables us to track calls and messages between us and our customers to review sales transactions. I think if the quality of the calls was a little better, it would have been a great program for me.
  • Good price for features.
  • Colorful interface.
  • Smoothly and easy to use.
  • Buggy, it annoys me sometimes.
  • Poor calls quality.
  • Needs to redstart sometimes.
7 out of 10 I think it is a fair evaluation of this program. With all these features, there are many disadvantages as well. It is easy to make calls and messages from it and talk to customers at a reasonable price. Sometimes the call quality is good, but most of the time it is somewhat bad in my opinion. But the best thing about Justcall is it is easy integration and tracking of customer activity with us.
  • Connect with our customers easily.
  • Low price comparing with other tools.
  • Track SMS and calls.
Cloud PBX (3)
80%
8.0
Multi-level Interactive Voice Response (IVR)
80%
8.0
Call reports
70%
7.0
Directory of employee names
90%
9.0
Call Management (5)
70%
7.0
Answering rules
70%
7.0
Call recording
60%
6.0
Call park
60%
6.0
Call screening
80%
8.0
Message alerts
80%
8.0
VoIP system collaboration (1)
60%
6.0
Audio conferencing
60%
6.0
Mobile apps (2)
N/A
N/A
Mobile app for iOS
N/A
N/A
Mobile app for Android
N/A
N/A
  • Facilitate work.
  • Sometimes the call is drop off, which leads to customer dissatisfaction.
  • Saves time.
John L Sandler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It has helped us internally to solve communication problems in real-time. It has been a great ally when it comes to keeping us as a work team always united and sharing experiences. It is an easy tool to implement in the organization. It has reliable and safe capabilities for those who require it.
  • Call support.
  • Get numbers.
  • Call logs.
  • Real time video.
  • I have no problems.
  • It is not difficult.
From my experience, I could say that it is a tool that can be used when closing purchases or to negotiate with clients from all over the world. It is an easy tool to use and maintains a fairly high audio quality so there will be no problems with poor communication.
  • Communication for everyone.
  • World reach.
  • Call log.
Cloud PBX (3)
80%
8.0
Multi-level Interactive Voice Response (IVR)
80%
8.0
Call reports
80%
8.0
Directory of employee names
80%
8.0
Call Management (5)
88%
8.8
Answering rules
90%
9.0
Call recording
80%
8.0
Call park
90%
9.0
Call screening
90%
9.0
Message alerts
90%
9.0
VoIP system collaboration (1)
90%
9.0
Audio conferencing
90%
9.0
Mobile apps (2)
90%
9.0
Mobile app for iOS
90%
9.0
Mobile app for Android
90%
9.0
  • Accessible.
  • Profitable.
It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have.
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