JustCall Reviews

2 Ratings
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Score 8.0 out of 100

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Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer
January 16, 2018

JustCall.io - Well Worth A Look for Sales Teams

Score 8 out of 10
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Use Cases and Deployment Scope

I decided to try JustCall.io because of its tight integration with Pipedrive, which we use as our CRM. It was being used by our sales and business development people. The main draw for us was its ability to allow SMS messaging to prospects and clients from within the Pipedrive platform. Studies have shown that AFTER actually speaking with a prospect, use of SMS is acceptable and in fact increases conversion to paying customers significantly when used correctly.
Read Justin Angelson, Digital and AI Solution Expert's full review

JustCall Scorecard Summary

Feature Scorecard Summary

Multi-level Interactive Voice Response (IVR) (1)
Call reports (1)
Answering rules (1)
Call recording (1)
Call park (1)
Call screening (1)
Message alerts (1)
Mobile app for Android (1)

About JustCall

JustCall is a cloud-based phone system designed to help businesses get phone numbers (in 58 countries) and make, receive and track calls from a web app, mobile apps or desktop apps. According to the vendor, it solves all the telephony requirements for an organization’s sales, support, and remote teams.

All outgoing and incoming calls are logged and recorded automatically - both in the JustCall system and in the user’s CRM/helpdesk system. Users can create custom call distribution rules, set up voicemail and a welcome message (in different languages).

The vendor aims to help businesses become more professional and save a lot of money, time and efforts by switching from desk phones to JustCall.

According to the vendor, JustCall will help businesses in the following ways:

  • Be local, sell global - call your customers from a local number from their location (increases conversions).
  • Calls made easy - make or receive calls directly on your computer or mobile phone (increases productivity).
  • Work as a team - distribute incoming calls to different team members (team collaboration).
  • Work from anywhere - receive calls directly on your phone, use multiple phone numbers from a single JustCall account (increases productivity).
  • Sound professional (increases sales).

JustCall Features

Cloud PBX Features
Does not have featureHosted PBX
Has featureMulti-level Interactive Voice Response (IVR)
Does not have featureUser templates
Has featureCall reports
Has featureDirectory of employee names
Call Management Features
Has featureAnswering rules
Has featureCall recording
Has featureCall park
Has featureCall screening
Has featureMessage alerts
VoIP system collaboration Features
Does not have featureVideo conferencing
Has featureAudio conferencing
Does not have featureVideo screen sharing
Does not have featureInstant messaging
Mobile apps Features
Has featureMobile app for iOS
Has featureMobile app for Android
Additional Features
Has featureDesktop applications for MacOS and Windows for better audio quality
Has featureAppointment Calendar for your customers
Has featureClick-to-call button for your website
Has featureCRM and Helpdesk Integrations
Has featureOffice Hours for your phone
Has featureVoicemail and Multi-lingual welcome message
Has featureVirtual phone numbers - Get international numbers in 58 countries
Has featureCall and send text from mobile or website
Has featureLog, record and distribute incoming calls
Has featureOffice hours – Forward unanswered calls to voicemail or team members
Has featureCall button for your website or Call scheduler for your customers

JustCall Screenshots

JustCall Integrations

JustCall Competitors


  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Basic$10per user per month
Pro$15per user per month
Enterprise$25per user per month

Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on our web-app or mobile app than to receive it on your cellular network.

JustCall Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

JustCall Support Options

 Free VersionPaid Version
Social Media
Video Tutorials / Webinar

JustCall Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:Global
Supported Languages: All