JW Player Reviews

13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-4 of 4)

Bryan Crowe | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Delivers the video/podcast in the best manner it can - streaming cleanly.
  • It automatically converts the video in various delivery formats for different devices.
  • Definitely missing the ability (in and easy way) to have clickable links in the video.
  • Analytics is a little cumbersome and not very user-friendly.
Read Bryan Crowe's full review
Jim Cairl | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Simple, intuitive User Interface.
  • It's incredibly snappy - almost no load time ever.
  • Time to render and transcode is also super fast.
  • Good service and sales support - the people who came in and pitched to us were knowledgable, flexible, and smart - that went a long way to getting our business.
  • I could use a little more info on some of the videos. an info panel with things like, for example, bitrate would be helpful.
  • Our previous video player had a publish to YouTube button - so that with one button it took care of a whole other channel. That would be nice to see.
  • I'll be honest, i don't really have a lot of points here. In my experience, it's a solid, all-around well built platform.
Read Jim Cairl's full review
Jim Manney | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Ease of use: We have several hundred people who use JW Player on a weekly basis and we needed to be able to train them quickly. JW Player is very intuitive and easy to understand.
  • Reliability: We rarely ever have any unscheduled downtime with JW Player.
  • Analytics: We wanted to be able to chart growth over a period of weeks and months and JW Analytivs give us a good view into how our video is being consumed. The realtime analytics are especially helpful.
  • I would like to be able to follow the analytics of a video series over the course of time. Currently, It's difficult to do that.
  • I would like to have multiple logins for a single account.
  • I don't
  • I don't think there is any revision history. After a video is posted we occasionally need to change a headline or description and the update doesn't show up.
Read Jim Manney's full review
Ross R. Mason | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Responsive HTML5
  • Provides share functionality built into the player
  • Platform use enables playlist functionality and playlist players which can be customized or versioned for specific uses
  • Videos uploaded to the JW Platform automatically provide multiple image frame options for selecting video thumbnail
  • Technical support is extremely slow to respond to inquiries and often does no more than point to existing documentation on its knowledgevbase, which is often inadequate, and slows down proper resolution to issues.
  • No access to cases established for customer record of all correspondence with support.
  • JW Platform Playlist RSS feed is not currently compatible with iTunes video podcast submission parameters which is a real disconnect.
Read Ross R. Mason's full review

Feature Scorecard Summary

Support for advertisements (2)
9.1
Video SEO (2)
8.1
Video access controls (1)
9
User management (1)
9
Video link sharing (3)
7.0
External video (2)
6.2
Player customization (3)
2.3
Embedded videos (3)
6.2
Video quality / Bandwidth controls (3)
10.0
Mobile compatibility (3)
10.0
Per viewer tracking (1)
1
Per video tracking (2)
1.0
Video analytics dashboard (3)
1.3
On-Demand video (3)
6.1
Live streaming (1)
10
Video upload & format support (3)
9.9
Video library / File management (3)
7.1
Video portal (1)
10

About JW Player

JW Player is an online video platform that includes the open source video player, as well as video hosting and streaming, advertising, and analytics features.
Categories:  OTT,  Video

JW Player Technical Details

Operating Systems: Unspecified
Mobile Application:No