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We currently use JWPlayer to host both our video and podcasts for our organization. It is managed by the digital products department. The …
JW Player is our video player across our network of sites. JW Player is only being used as a platform to serve our editorial video content …
All of our video content is housed on JW Player. It is used by over 30 of our newspaper newsrooms and tv stations. We spent a lot of time …
Our firm, Motion Media Solutions is a video production company producing business videos for online use by business professionals, …
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Entry-level set up fee?
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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JW Player is an online video platform that includes the open source video player, as well as video hosting and streaming, advertising, and analytics features.
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Support is reasonable. I from time to time have made suggestions on improvements that would be nice to see (like the ability to have a clickable link within the video - that is easy to create, without tons of coding) and it seems as though I never see it happen or get much response to "suggestions" to upgrade the software. The good news, other than a few things as I mentioned above, overall, I don't have many "technical issues" in the platform, which is a good thing. On occasion, I have seen some "issues" with the delivery of the video, but it has been pretty scarce. So it is dependable.
Slow responsiveness; staff seems overwhelmed OR does not seem to have SLAs established for performance and there is nothing online for customers to measure responsiveness to cases other than maintain their own tracking methods.