KACE Asset Management Appliance

KACE Asset Management Appliance

Score 8.0 out of 10
KACE Asset Management Appliance

Overview

What is KACE Asset Management Appliance?

KACE Asset Management Appliance (formerly Dell's Asset Manager) from Quest Software is an IT asset management (ITAM) and software asset management (SAM) solution.
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Pricing

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What is KACE Asset Management Appliance?

KACE Asset Management Appliance (formerly Dell's Asset Manager) from Quest Software is an IT asset management (ITAM) and software asset management (SAM) solution.

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  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is KACE Asset Management Appliance?

KACE Asset Management Appliance (formerly Dell's Asset Manager) from Quest Software is an IT asset management (ITAM) and software asset management (SAM) solution.

KACE Asset Management Appliance Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

 (17)

Reviews

(1-2 of 2)
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Score 5 out of 10
Vetted Review
Verified User
KACE is currently utilized to track all end-user computers in real time, and monitor the software installed on those computers. KACE can deploy pre-configured software packages or software updates to monitored computers. KACE is configured with a ticketing system, to manage incoming user requests for assistance with IT related problems.
  • Monitors remote computers and tracks software installed on those computers.
  • Smart labels allow for automation of software installs/upgrades using analytics.
  • Contract monitoring system with alerts when a third party contract is nearing expiration.
  • Comes with a ticketing system, that can have multiple ticket queues, to manage incoming requests for support.
  • Using processes, you can automate opening multiple tickets for work needed on a task. (ie. open multiple predefined tickets for a new employee hire).
  • Kace has had substantial improvements since Quest assumed ownership from Dell.
  • You can configure notifications for almost anything, since you can utilize their wizard or manually write your own SQL queries.
  • Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting.
  • Customer support will just refer you to search itninja.com when you call in for support issues.
  • KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best.
  • KACE Amp agent constantly breaks, and has to be re-installed on end user computers.
  • A parent-child relationship in the ticketing system requires you to create a process.
  • Remote provisioning fails consistently and does not provide any useful information as to why it failed.
  • K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it.
The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.
IT Asset Management (5)
22%
2.2
Software and hardware inventory tracking
70%
7.0
License management
10%
1.0
Asset lifecycle monitoring
10%
1.0
Contract management
10%
1.0
Asset relationship management
10%
1.0
  • Asset Tracking works exceptionally well, until the AMP agent breaks an endpoint machine. Quick re-install of the AMP agent usually resolves the issue.
  • The remote provisioning tool fails 90% of the time. If this worked properly or informed us why the remote provisioning failed, this tool could become an invaluable asset.
  • We canceled the support contact because the renewal price was expensive and cost just as much as the initial purchase price.
We were not able to get SCCM to stabilize and work, it would continually fail to add computers to groups and fail to install programs/updates to computers in a defined group. Continually, user community forums kept recommending to replace it with another solution. JIRA is a much more efficient ticketing system, and we migrated the ticketing system from KACE to JIRA.
Todd Frazier | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use Dell Asset Manager (KACE) for inventory and real time data on all systems on my network.
Helps with keeping up to date inventory of users online and is a great trouble shooting tool for our IT department.
You can get a lot of useful information on systems through DAM! From systems spec's to software on it as well as current MS and Virus updates!
  • Gives you real time data to systems on my network.
  • I can get information on all applications running on devices on my network.
  • I can get information on what systems are not currently patched and up to date with MS and Virus definitions!
  • As with most items in IT there is a learning curve to using this product. But once you get the general idea of how this software flows it is quite easy to navigate and get information.
  • Has a good reporting base but it was easy to learn how to make your own specific reports!
  • I would like to see more color options for dash board setup is sorta blah!!
We are a small to mid-size County Government and this has been fit great for our IT HelpDesk needs for tracking tickets and creating a How-To data base for users issues. If you have a system on your network DAM will find it and report back to you on its current status and any issues or items that may need to be addressed, such as patches or updates for MS or AV!
IT Asset Management (5)
88%
8.8
Software and hardware inventory tracking
100%
10.0
License management
80%
8.0
Asset lifecycle monitoring
80%
8.0
Contract management
80%
8.0
Asset relationship management
100%
10.0
  • Original investment was very substantial but I believe will be well worth it in the long run!
  • DAM gives us a great view of what happening and whats on out network as far as PC, Laptops and Servers.
  • The reporting function will help with budget proposals to BOS for County Budgets and giving exact numbers of systems and software and devices on the County Domain
DAM blows away what Free wear we were previous trying to tweak and change for use to benefit the County. But as we looked into DAM we saw much more available with this product compared to what we had been trying to use over the last 10 years. It took a lot of convincing to get County Administration on board with County IT but after we had Dell come in and demo software and appliand to BOS and County Administrator they saw the added benefits of going with DAM!
It has been a great addition to our County IT tools!
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