KACE Asset Management Appliance Reviews

10 Ratings
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Score 7.0 out of 101

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Score 5 out of 10
Vetted Review
Verified User
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KACE is currently utilized to track all end-user computers in real time, and monitor the software installed on those computers. KACE can deploy pre-configured software packages or software updates to monitored computers. KACE is configured with a ticketing system, to manage incoming user requests for assistance with IT related problems.
  • Monitors remote computers and tracks software installed on those computers.
  • Smart labels allow for automation of software installs/upgrades using analytics.
  • Contract monitoring system with alerts when a third party contract is nearing expiration.
  • Comes with a ticketing system, that can have multiple ticket queues, to manage incoming requests for support.
  • Using processes, you can automate opening multiple tickets for work needed on a task. (ie. open multiple predefined tickets for a new employee hire).
  • Kace has had substantial improvements since Quest assumed ownership from Dell.
  • You can configure notifications for almost anything, since you can utilize their wizard or manually write your own SQL queries.
  • Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting.
  • Customer support will just refer you to search itninja.com when you call in for support issues.
  • KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best.
  • KACE Amp agent constantly breaks, and has to be re-installed on end user computers.
  • A parent-child relationship in the ticketing system requires you to create a process.
  • Remote provisioning fails consistently and does not provide any useful information as to why it failed.
  • K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it.
The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.
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Todd Frazier profile photo
Score 10 out of 10
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I use Dell Asset Manager (KACE) for inventory and real time data on all systems on my network.
Helps with keeping up to date inventory of users online and is a great trouble shooting tool for our IT department.
You can get a lot of useful information on systems through DAM! From systems spec's to software on it as well as current MS and Virus updates!
  • Gives you real time data to systems on my network.
  • I can get information on all applications running on devices on my network.
  • I can get information on what systems are not currently patched and up to date with MS and Virus definitions!
  • As with most items in IT there is a learning curve to using this product. But once you get the general idea of how this software flows it is quite easy to navigate and get information.
  • Has a good reporting base but it was easy to learn how to make your own specific reports!
  • I would like to see more color options for dash board setup is sorta blah!!
We are a small to mid-size County Government and this has been fit great for our IT HelpDesk needs for tracking tickets and creating a How-To data base for users issues. If you have a system on your network DAM will find it and report back to you on its current status and any issues or items that may need to be addressed, such as patches or updates for MS or AV!
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KACE Asset Management Appliance Scorecard Summary

Feature Scorecard Summary

Software and hardware inventory tracking (2)
7.0
License management (2)
1.0
Asset lifecycle monitoring (2)
1.0
Contract management (2)
1.0
Asset relationship management (2)
1.0

About KACE Asset Management Appliance

KACE Asset Management Appliance (formerly Dell's Asset Manager) from Quest Software is an IT asset management (ITAM) and software asset management (SAM) solution.

KACE Asset Management Appliance Technical Details

Operating Systems: Unspecified
Mobile Application:No