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Quest now offers and supports the KACE Endpoint Systems Management Appliance, an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts.KACE SMA is the Windows systems management software you need to get work done!We use the KACE SMA for software inventory, hardware inventory, helpdesk tickets, patch management for Windows devices. The inventory aspects are used mainly by us, the IT department. The university as a whole uses the helpdesk ticketing feature to submit trouble tickets, track technology and software purchases, and help with simple to answer technology questions.,The automatic patch management by the KACE SMA helps keep our Windows systems up to date. The ticketing system in the KACE SMA is very helpful for submitting tickets, tracking workloads, and keeping the clients up to date on progress. The software inventory feature in the KACE SMA is really helpful in tracking of software and insuring that we stay in compliance with software licensing.,The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation. The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets. The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.,9,The time savings on Windows patching through the KACE SMA alone has helped us in saving hundreds of technician hours. Ticket tracking through the KACE SMA has reduced the amount of calls to our helpdesk asking about the status of a ticket. The tracking of licensed software through the KACE SMA has kept us in compliance and saved time from having to run around and look to see where the software is installed.,BMC FootPrints Service Core,Jamf ProKACE tools - decent product with room for improvement.We utilize Kace as both a ticketing software system and a end-system control client. KACE allows the IT department to push updates, track and respond to problems and manage our extensive fleet of workstations.,Runs quietly - it does not eat up a massive amount of system resources and is silent - users seldom know it is there. Tracking ticketing problems. Pushing updates.,The interface... it is very clunky and can be problematic to work with. Refresh is slow - it is sluggish. Too many email updates to ticket resources though, to be honest, this could be an adjustable control feature that I am not aware of. (I use Kace, I do not administrate it.),4,It allows district wide management of resources including change management, patching, monitoring updating etc. It has allowed our organization to collectively manage most all of our assets and consolidate process. It has provided a solid, though clunky, ticketing system.KACE Managment System, HelpdeskWe are primarily using the system as a help desk ticketing software. Our whole organization uses the system to submit help desk tickets to the IT department. We also use it as an inventory and asset management software as well. There are many features that exist in the software that we do not utilize at this time. We like the system and have been overall satisfied. We looked at going to other options when the product was bought from Dell by Quest, but we have been satisfied with the support of Quest and have chosen to remain with the system.,Helpdesk ticketing, the software allows not only the building of a portal that the users can log into to submit the tickets, but it also allows them to generate a ticket via email, which is a huge successful implementation that we have had. Live inventory tracking. With an agent installed on a PC, as long as we maintain the data, it can report back information that is crucial to the machine. Web portal makes for easy maintenance and implementation of the software and updates.,Prior to Quest, we had issues with Dell support on the product. Since the buyout, it has been better to deal with support on issues. Sometimes there are issues with the software itself. We have to resync some items sometimes to get things to work. For example, the helpdesk system stopped generating email created tickets, we re-entered the password in the KACE system and saved the settings and it fixed the issue. The password had not changed at all, so it doesn't really make sense as to why that happened, but there have been other things similar to the issue I just listed.,7,We are purchasing one product, but the product does many things so it allows us to get more bang for our buck in that case. Because we do not have the manpower to have a person dedicated to this system full time, we cannot devote as much time as needed to fully immerse in the software and use all the features.,Zendesk, Freshdesk and HappyFox,ConnectWise Control, Windows Server, Microsoft Office 365KACE 1000 - The MSP's LifesaverWe've been utilizing the KACE 1000 (Endpoint Systems Management Appliance) for over 5 years to provide support to our customers. We are a manufacturer of postal automation equipment that is driven by machine controllers running Windows. Through the use of the KACE agent running on each of these controllers, we are able to install updates, verify hardware statuses, and monitor performance of these controllers, which allows us to better support our customers scattered around the nation. Before this tool, we had to burn DVDs to send out to customers - now with a few minutes of setup, we can electronically push these updates to our customers and auto-install during their downtime, ensuring the equipment stays up and running while minimizing the impact to our customers.,The KACE agent is incredibly easy to install and manage - it only requires an outbound port of TCP 443 from the customer, which is normally open, to allow function. You are able to push files to the agents via definable locations, or you can push and install files on a schedule or immediately. It has a separate scripting engine that allows you to write up scripts that perform logical tasks, such as ensuring a file is present before running a command, and remediation logic.,Administrative interface can be slow at times, and does require some decent PC specifications to run adequately. The cost of the KACE solution can be very expensive depending on how many agents you plan to deploy There is a learning curve in order to master KACE's capabilities - however Quest does provide lots of resources to dig into. It is not as intuitive as it could be.,8,KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs) KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically,BigFix, LanDesk and PDQ-Deploy,Barracuda Email Security Service, Cylance, Klipfolio
Unspecified
KACE Endpoint Systems Management Appliance
7 Ratings
Score 7.5 out of 101
TRScore

KACE SMA Reviews

KACE SMA
7 Ratings
Score 7.5 out of 101
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Reviews (1-4 of 4)
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Andy Anschutz profile photo
November 05, 2018

Review: "KACE SMA is the Windows systems management software you need to get work done!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use the KACE SMA for software inventory, hardware inventory, helpdesk tickets, patch management for Windows devices. The inventory aspects are used mainly by us, the IT department. The university as a whole uses the helpdesk ticketing feature to submit trouble tickets, track technology and software purchases, and help with simple to answer technology questions.
  • The automatic patch management by the KACE SMA helps keep our Windows systems up to date.
  • The ticketing system in the KACE SMA is very helpful for submitting tickets, tracking workloads, and keeping the clients up to date on progress.
  • The software inventory feature in the KACE SMA is really helpful in tracking of software and insuring that we stay in compliance with software licensing.
  • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
  • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
  • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
The KACE SMA is well suited for a large corporate and higher education environment. It would not be useful in a smaller 20-machine office setting.
Read Andy Anschutz's full review
Joseph Crook profile photo
March 01, 2018

KACE SMA Review: "KACE tools - decent product with room for improvement."

Score 4 out of 10
Vetted Review
Verified User
Review Source
We utilize Kace as both a ticketing software system and a end-system control client. KACE allows the IT department to push updates, track and respond to problems and manage our extensive fleet of workstations.
  • Runs quietly - it does not eat up a massive amount of system resources and is silent - users seldom know it is there.
  • Tracking ticketing problems.
  • Pushing updates.
  • The interface... it is very clunky and can be problematic to work with. Refresh is slow - it is sluggish.
  • Too many email updates to ticket resources though, to be honest, this could be an adjustable control feature that I am not aware of. (I use Kace, I do not administrate it.)
It's alright for resource management, however I do not like the ticketing system interface at all - there is a lot of room for improvement. Recently a new GUI was released, it is following the same trend that web GUIs are, that off blockish, light bordered, high contrast mess that drives me nuts. I am NOT thrilled with the new look.
Read Joseph Crook's full review
No photo available
April 30, 2018

KACE SMA Review: "KACE Managment System, Helpdesk"

Score 7 out of 10
Vetted Review
Verified User
Review Source
We are primarily using the system as a help desk ticketing software. Our whole organization uses the system to submit help desk tickets to the IT department. We also use it as an inventory and asset management software as well. There are many features that exist in the software that we do not utilize at this time. We like the system and have been overall satisfied. We looked at going to other options when the product was bought from Dell by Quest, but we have been satisfied with the support of Quest and have chosen to remain with the system.
  • Helpdesk ticketing, the software allows not only the building of a portal that the users can log into to submit the tickets, but it also allows them to generate a ticket via email, which is a huge successful implementation that we have had.
  • Live inventory tracking. With an agent installed on a PC, as long as we maintain the data, it can report back information that is crucial to the machine.
  • Web portal makes for easy maintenance and implementation of the software and updates.
  • Prior to Quest, we had issues with Dell support on the product. Since the buyout, it has been better to deal with support on issues.
  • Sometimes there are issues with the software itself. We have to resync some items sometimes to get things to work. For example, the helpdesk system stopped generating email created tickets, we re-entered the password in the KACE system and saved the settings and it fixed the issue. The password had not changed at all, so it doesn't really make sense as to why that happened, but there have been other things similar to the issue I just listed.
It is well suited for our educational environment because we get multiple products in one system. That is handy and allows us to tie multiple things together. A user can generate a ticket and it is tied to that user's device, so we can view reports based on past issues that the user may have had on the device. If a device is having many issues, we can justify replacement of the device because we have history on the asset linked to the tickets that have been created.
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March 16, 2018

KACE SMA Review: "KACE 1000 - The MSP's Lifesaver"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We've been utilizing the KACE 1000 (Endpoint Systems Management Appliance) for over 5 years to provide support to our customers. We are a manufacturer of postal automation equipment that is driven by machine controllers running Windows. Through the use of the KACE agent running on each of these controllers, we are able to install updates, verify hardware statuses, and monitor performance of these controllers, which allows us to better support our customers scattered around the nation. Before this tool, we had to burn DVDs to send out to customers - now with a few minutes of setup, we can electronically push these updates to our customers and auto-install during their downtime, ensuring the equipment stays up and running while minimizing the impact to our customers.
  • The KACE agent is incredibly easy to install and manage - it only requires an outbound port of TCP 443 from the customer, which is normally open, to allow function.
  • You are able to push files to the agents via definable locations, or you can push and install files on a schedule or immediately.
  • It has a separate scripting engine that allows you to write up scripts that perform logical tasks, such as ensuring a file is present before running a command, and remediation logic.
  • Administrative interface can be slow at times, and does require some decent PC specifications to run adequately.
  • The cost of the KACE solution can be very expensive depending on how many agents you plan to deploy
  • There is a learning curve in order to master KACE's capabilities - however Quest does provide lots of resources to dig into. It is not as intuitive as it could be.
The KACE solution really shines for us in the Managed Service Provider arena, as it has allowed us an easy way to maintain support and control over our customer's endpoints.

It is ideal for companies that have to manage a large number of hosts, whether internal only, or a mix of internal and external hosts - it allows segmenting hosts into organizations/groups so software/installations can be kept seperate from accidentally being installed where it shouldn't be.

KACE's true purpose however is for the internal corporation, providing a built-in helpdesk and self-service portal to where employees can go to the portal, select from an available list of programs/tasks and have those programs installed or tasks ran automatically on their computer - whereas their permissions would not normally allow them to run themselves.
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KACE SMA Scorecard Summary

Feature Scorecard Summary

Software and hardware inventory tracking (4)
8.0
License management (4)
7.7
Asset lifecycle monitoring (4)
5.8
Contract management (1)
5
Asset relationship management (2)
7.0

About KACE SMA

Quest now offers and supports the KACE Endpoint Systems Management Appliance, an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts.
Categories:  IT Asset Management

KACE SMA Technical Details

Operating Systems: Unspecified
Mobile Application:No