KACE Systems Management Appliance Reviews

16 Ratings
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Score 8.1 out of 100

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Reviews (1-8 of 8)

Gus Awad | TrustRadius Reviewer
August 03, 2019

KACE is great to manage all asset in your environment.

Score 9 out of 10
Vetted Review
Verified User
Review Source
KACE is being used for systems deployment, patching, service desk, inventory control, and software deployment. Our IT dept is using KACE for all IT related tasks. It addresses the main issue of administrating the systems in terms of patching1200 windows machine, imaging, handling tickets, and software push to all PCs, which has made our lives much easier.
  • The Agent push makes it quite effective in managing all assets on the network.
  • Patching is less cumbersome than Wsus and SCCM.
  • Ease of administering all PC assets.
  • The ticketing system keeps tracks of all tickets and communication between users and engineers.
  • The interface could use an update to look more modern and make sure it loads quicker.
  • There's email flooding with creating and updating tickets, which is not necessary.
  • More documentation would help with training.
KACE is well suited for all companies that require ease of use management of network assets, and it will standardize the process of imaging, deployment, patching, and ticketing. It's not suitable for a small environment, given the expense of the software and the modules.
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Anonymous | TrustRadius Reviewer
September 19, 2019

KACE could do a little better

Score 5 out of 10
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Verified User
Review Source
We currently use KACE as an inventory system for our devices and to deploy updates.
  • KACE shows software, programs and processes of an asset/device.
  • You are able to deploy updates to multiple assets.
  • We've been having issues with devices not being inventoried in months, so the reporting/device info is not accurate.
  • Some updates that are deployed may not get installed on all assets, may encounter issues.
Inventory/keeping track of assets and what they have installed.
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Thayer Ramahi | TrustRadius Reviewer
April 05, 2019

KACE is worth every penny

Score 9 out of 10
Vetted Review
Verified User
Review Source
We have been using the KACE 1000 appliance for the past 4 years. We are using it for hardware and software inventory, change management, helpdesk ticketing system, change management control, knowledge-base, patch deployment, and our software update portal. With KACE 1000 we have Bomgar remote assistance, which cut our support travel over 75% and enabled us to provide support to our teams wherever they are located. All our tickets are customized and it is generating the reports we need to provide to our boards. KACE is also helping us keep our licenses in check for all Microsoft software, and other software such as Adobe and SnagIt.
  • Helpdesk portal and automate create helpdesk tickets from helpdesk emails
  • Scripting made it easy to patch, update and deploy software to all our users
  • Inventory control to identify systems with hardware or software issues
  • Keep monitoring out of warranty systems
  • Easy to identify the user hardware (it associate the user with the hardware using it)
  • Easy to create process such as Change Management and Helpdesk
  • Easy to modify and create helpdesk categories
  • Quest Help desk is slow to respond
  • Hard to customize the reports, you need to engage Quest help desk and it might be at a cost

I think it has added value for any organization. It reduced our Tech Support cost by:
-Supporting users anywhere
-Reducing users downtime as well keep them informed with the status of their tickets
-Managing software and hardware actively
-Processing automation

-deploy mass software installs, patching or updates

- Provide approved software's to users to install without IT help

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Jeff Nickles | TrustRadius Reviewer
February 22, 2019

Great System Management Platform for Small to Mid-size Organizations

Score 8 out of 10
Vetted Review
Verified User
Review Source
We originally were looking for a patch management solution. However, we soon discovered that there aren't very many point solutions in this arena. However, a reseller introduced us to KACE SMA. We were pleased to discover we could get a system that would help us with patching our nearly 700 Windows endpoints that are spread out in 30 branch locations. Plus, it offers us many more features to boot. The patch management, inventory, service queues and software deployment capabilities of KACE have made our jobs easier.
  • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
  • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
  • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
  • Some of the recurring scheduling options for certain types of jobs are not as flexible as we'd prefer. It is enough to get the job done, but further enhancements in this area would make our jobs even easier. This is mostly related to the scheduling of patching jobs.
  • An even more powerful reporting/querying feature would be welcome. Again, what is there in KACE does the job, but it isn't as easy as we would prefer.
I think that if you have less than maybe 2,000 endpoints to manage and you've outgrown your current patching solution or help desk system, then you should take a hard look at KACE. I suspect that for larger entities there are some more powerful systems management platforms out there that you may want to look at. KACE fits us well and it was fairly easy to deploy. Our instance is a virtual appliance which made it easy to get started with.
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Anonymous | TrustRadius Reviewer
April 24, 2019

KACE 1000 - The MSP's Lifesaver

Score 9 out of 10
Vetted Review
Verified User
Review Source
We've been utilizing the KACE 1000 (Endpoint Systems Management Appliance) for over 5 years to provide support to our customers. We are a manufacturer of postal automation equipment that is driven by machine controllers running Windows. Through the use of the KACE agent running on each of these controllers, we are able to install updates, verify hardware statuses, and monitor performance of these controllers, which allows us to better support our customers scattered around the nation. Before this tool, we had to burn DVDs to send out to customers - now with a few minutes of setup, we can electronically push these updates to our customers and auto-install during their downtime, ensuring the equipment stays up and running while minimizing the impact to our customers.
  • The KACE agent is incredibly easy to install and manage - it only requires an outbound port of TCP 443 from the customer, which is normally open, to allow function.
  • You are able to push files to the agents via definable locations, or you can push and install files on a schedule or immediately.
  • It has a separate scripting engine that allows you to write up scripts that perform logical tasks, such as ensuring a file is present before running a command, and remediation logic.
  • Administrative interface can be slow at times, and does require some decent PC specifications to run adequately.
  • The cost of the KACE solution can be very expensive depending on how many agents you plan to deploy
  • There is a learning curve in order to master KACE's capabilities - however Quest does provide lots of resources to dig into. It is not as intuitive as it could be.
The KACE solution really shines for us in the Managed Service Provider arena, as it has allowed us an easy way to maintain support and control over our customer's endpoints.

It is ideal for companies that have to manage a large number of hosts, whether internal only, or a mix of internal and external hosts - it allows segmenting hosts into organizations/groups so software/installations can be kept seperate from accidentally being installed where it shouldn't be.

KACE's true purpose however is for the internal corporation, providing a built-in helpdesk and self-service portal to where employees can go to the portal, select from an available list of programs/tasks and have those programs installed or tasks ran automatically on their computer - whereas their permissions would not normally allow them to run themselves.
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Andy Anschutz | TrustRadius Reviewer
November 05, 2018

KACE SMA is the Windows systems management software you need to get work done!

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use the KACE SMA for software inventory, hardware inventory, helpdesk tickets, patch management for Windows devices. The inventory aspects are used mainly by us, the IT department. The university as a whole uses the helpdesk ticketing feature to submit trouble tickets, track technology and software purchases, and help with simple to answer technology questions.
  • The automatic patch management by the KACE SMA helps keep our Windows systems up to date.
  • The ticketing system in the KACE SMA is very helpful for submitting tickets, tracking workloads, and keeping the clients up to date on progress.
  • The software inventory feature in the KACE SMA is really helpful in tracking of software and insuring that we stay in compliance with software licensing.
  • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
  • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
  • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
The KACE SMA is well suited for a large corporate and higher education environment. It would not be useful in a smaller 20-machine office setting.
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Joseph Crook | TrustRadius Reviewer
March 01, 2018

KACE tools - decent product with room for improvement.

Score 4 out of 10
Vetted Review
Verified User
Review Source
We utilize Kace as both a ticketing software system and a end-system control client. KACE allows the IT department to push updates, track and respond to problems and manage our extensive fleet of workstations.
  • Runs quietly - it does not eat up a massive amount of system resources and is silent - users seldom know it is there.
  • Tracking ticketing problems.
  • Pushing updates.
  • The interface... it is very clunky and can be problematic to work with. Refresh is slow - it is sluggish.
  • Too many email updates to ticket resources though, to be honest, this could be an adjustable control feature that I am not aware of. (I use Kace, I do not administrate it.)
It's alright for resource management, however I do not like the ticketing system interface at all - there is a lot of room for improvement. Recently a new GUI was released, it is following the same trend that web GUIs are, that off blockish, light bordered, high contrast mess that drives me nuts. I am NOT thrilled with the new look.
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Anonymous | TrustRadius Reviewer
April 30, 2018

KACE Managment System, Helpdesk

Score 7 out of 10
Vetted Review
Verified User
Review Source
We are primarily using the system as a help desk ticketing software. Our whole organization uses the system to submit help desk tickets to the IT department. We also use it as an inventory and asset management software as well. There are many features that exist in the software that we do not utilize at this time. We like the system and have been overall satisfied. We looked at going to other options when the product was bought from Dell by Quest, but we have been satisfied with the support of Quest and have chosen to remain with the system.
  • Helpdesk ticketing, the software allows not only the building of a portal that the users can log into to submit the tickets, but it also allows them to generate a ticket via email, which is a huge successful implementation that we have had.
  • Live inventory tracking. With an agent installed on a PC, as long as we maintain the data, it can report back information that is crucial to the machine.
  • Web portal makes for easy maintenance and implementation of the software and updates.
  • Prior to Quest, we had issues with Dell support on the product. Since the buyout, it has been better to deal with support on issues.
  • Sometimes there are issues with the software itself. We have to resync some items sometimes to get things to work. For example, the helpdesk system stopped generating email created tickets, we re-entered the password in the KACE system and saved the settings and it fixed the issue. The password had not changed at all, so it doesn't really make sense as to why that happened, but there have been other things similar to the issue I just listed.
It is well suited for our educational environment because we get multiple products in one system. That is handy and allows us to tie multiple things together. A user can generate a ticket and it is tied to that user's device, so we can view reports based on past issues that the user may have had on the device. If a device is having many issues, we can justify replacement of the device because we have history on the asset linked to the tickets that have been created.
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KACE Systems Management Appliance Scorecard Summary

Feature Scorecard Summary

Software and hardware inventory tracking (8)
License management (7)
Asset lifecycle monitoring (6)
Contract management (3)
Asset relationship management (4)

About KACE Systems Management Appliance

Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts. KACE SMA may be bundled with KACE Cloud Mobile Device Management (MDM) to form a complete UEM solution.

KACE Systems Management Appliance Technical Details

Operating Systems: Unspecified
Mobile Application:No