Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade…
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Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade…
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According to the vendor, KACE Systems Management Appliance is a robust and scalable IT systems management solution designed to automate and enhance various facets of IT operations. Its array of features includes asset management, server monitoring, software license management, patch administration, endpoint security, Chromebook and mobile device management capabilities, as well as providing a service desk. This product specifically caters to industries or professions that demand efficient system administration and secure network-connected devices.
The product is designed to optimize the process of software distribution by providing tools for personalized installations and support for a wide variety of packages, including .MSI, .EXE, .ZIP, .pkg, .app, .dmg, .rpm, and more. Additionally, the KACE SMA enables the removal of unauthorized applications in order to establish a secure and compliant environment. The software deployment functionality also includes automated installation capabilities from the User Console, increasing convenience and usability. By leveraging these features, businesses can effectively manage software updates and ensure an updated IT infrastructure.
The product is designed to address the network impact of large software distributions in organizations with multiple locations. It does so by designating a system at each remote location as a replication share, enabling streamlined application, patch, and script pulling through LAN rather than relying solely on the KACE SMA. This reduces costs and complexity associated with software distribution for such multi-site organizations. The setup and maintenance of the remote replication share are straightforward, offering a simplified solution for effective software distribution across various sites.
The product is designed to enhance IT operational efficiency through various features. Users can schedule alerts and reports at preset frequencies, directing them to specific individuals or distribution lists, including end-users. Notable capabilities include wake-on-LAN functionality, power policy enforcement, and the ability to aggregate reporting across multiple environments for overall analysis. The KACE SMA serves as a centralized repository for device information, allowing organizations to convert data into actionable insights. Integration with Google Workspace Admin console ensures up-to-date data availability and effortless report generation. Additionally, software license management enables custom report creation and built-in compliance reports for effective software asset allocation and licensing proof. In summary, the KACE SMA provides comprehensive reporting and alerting capabilities to streamline processes and enable informed decision-making within businesses.
The claimed feature can be easily configured and seamlessly integrated with KACE SMA's service desk and KACE Go Mobile Application. It allows for the expansion of server monitoring to include requested applications. The appliance offers server management functionality, facilitating streamlined troubleshooting for helpdesk administrators and automating processes across various departments like IT, HR, Finance, etc. Additionally, it provides comprehensive hardware and software inventory for different systems while enabling network discovery and asset inventory using SNMP and other protocols. Emphasis is placed on actionable information about connected devices beyond computers such as networking gear, printers, and IP telephony. However, specific implementation details or user experiences are not provided in the available content.
The product is designed to enhance efficiency in managing systems administration responsibilities through a user-friendly web interface that can be accessed from any internet-connected device. The interface incorporates intuitive tab- and menu-based navigation, complemented by various administrative functions such as LDAP and AD integration, role-based permissions, and detailed reporting. Moreover, the inclusion of an integrated user portal facilitates service ticket submission, status checking, access to a repository of common issues, and notifications regarding outages or other incidents. Additionally, seamless integration with Google APIs and Google Workspace Admin tools enables extraction of Chromebook data for management purposes within the KACE SMA platform. This consolidated view minimizes the need for multiple consoles or solutions during routine tasks.
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Helpdesk Portal and Automation Features: Several users have found the helpdesk portal and automation features in KACE to be helpful for creating helpdesk tickets from emails and streamlining their support processes.
Scripting Capabilities: Many reviewers have praised the scripting capabilities of KACE, stating that it makes it easy to patch, update, and deploy software to all their users. This functionality has saved them time and effort in managing their systems.
Inventory Control Feature: The inventory control feature in KACE has been highly appreciated by users for helping them identify systems with hardware or software issues. It provides detailed information about assets/devices, including software, programs, and processes, allowing for easy troubleshooting and maintenance.
Slow and Difficult to Customize Reports: Some users have found the software slow to respond and challenging to customize reports, which can hinder their productivity. They have also mentioned that seeking help from the Quest help desk may incur additional charges.
Limited Flexibility in Recurring Scheduling Options: Several reviewers have expressed dissatisfaction with the inflexibility of recurring scheduling options for certain types of jobs. This limitation can make it difficult for users to efficiently manage their tasks and schedule.
Lack of Intuitive User Interface: Users have reported that the software's interface is clunky and problematic to work with. They find the refresh rate slow and sluggish, which impacts their overall experience. Additionally, some users feel that the UI could be improved with modern design elements and different CSS color schemes to load quicker.
