KACE Systems Management Appliance

KACE Systems Management Appliance

Score 8.7 out of 10
KACE Systems Management Appliance (SMA)

Overview

What is KACE Systems Management Appliance?

Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade...
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Recent Reviews

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Popular Features

View all 5 features
  • Asset relationship management (7)
    8.5
    85%
  • Software and hardware inventory tracking (11)
    8.5
    85%
  • Asset lifecycle monitoring (9)
    7.7
    77%
  • License management (10)
    7.0
    70%

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Pricing

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What is KACE Systems Management Appliance?

Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features

IT Asset Management

IT Asset Management software is designed to inventory all the hardware and software within an organization to aid decision-making

7.8Avg 7.5
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Product Details

What is KACE Systems Management Appliance?

Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts. KACE SMA may be bundled with KACE Cloud Mobile Device Management (MDM) to form a complete UEM solution.

KACE Systems Management Appliance Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts. KACE SMA may be bundled with KACE Cloud Mobile Device Management (MDM) to form a complete UEM solution.

Reviewers rate Software and hardware inventory tracking and Asset relationship management highest, with a score of 8.5.

The most common users of KACE Systems Management Appliance are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

 (23)

Attribute Ratings

Reviews

(1-3 of 3)
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Score 10 out of 10
Vetted Review
Verified User
KACE is used to manage our systems in the environment. We are able to make sure that all of the systems that we own are kept up to date with Software updates, as well as Windows updates. KACE allows us to make sure that we can keep all of our system's applications on the same version. There is also a helpdesk feature that we use with much success in the organization.
  • Systems management
  • Helpdesk ticket system
  • Patching with Window's updates
  • Window's updates could be a little bit clearer.
  • Great for installing new official software but needs improvement for homegrown apps.
  • Patching for some software such as Java.
Kace is very easy to use. It helps keep the systems in the environment easily maintained. The interface is pretty intuitive and it takes very little to learn. The product has a lot of features. The helpdesk ticketing system is a great add on as it connects with the user accounts on the PCs to help know who has what PC.
IT Asset Management (5)
100%
10.0
Software and hardware inventory tracking
100%
10.0
License management
100%
10.0
Asset lifecycle monitoring
100%
10.0
Contract management
100%
10.0
Asset relationship management
100%
10.0
  • Ease of management has been a time saver.
  • The ticketing system has helped keep the machine and user together for our helpdesk staff.
  • Better reporting on when we need to refresh the PCs.
KACE has been a little bit easier to use and cheaper than when we were looking at Microsoft System Center Configuration Manager (SCCM). We have had much success with KACE as it has extra services such as the license manager and helpdesk ticketing system. Great value for the money. Also, it integrates with the vendors to know what the warranty status is on the client PCs.
Support usually gets back to us within 2 hours no matter what the issue has been. Very great service.
Very intuitive to use. Easy to train staff to use. Easy Helpdesk system for users as well.
VMware Horizon (formerly VMware View), KACE Systems Deployment Appliance (SDA), Workspace ONE Powered by AirWatch
Score 8 out of 10
Vetted Review
Verified User
My organization has leveraged KACE K1000 and K2000 units for several years now. Although KACE isn't as robust as Service Now, Microsoft SCCM, or other tools it has everything we need. The great thing about KACE is that it's simple to use and simple to train on. This provides an excellent tool to manage software configurations, push/maintain software and ensure all computers are patched/compliant.
  • Patch management.
  • Inventory management.
  • Software pushes.
  • Interface is not HTML5.
  • Documentation isn't as clear and robust as many of the newer SaaS companies.
  • Limitations on some hardware reporting.
KACE is a straightforward solution to manage all of your endpoints for a small to medium-sized organization. You can easily maintain compliance with all your endpoints, keeping software up to date and patched. The units and software are well tested and an extremely good value for the upfront cost to purchase.
IT Asset Management (5)
80%
8.0
Software and hardware inventory tracking
100%
10.0
License management
100%
10.0
Asset lifecycle monitoring
100%
10.0
Contract management
N/A
N/A
Asset relationship management
100%
10.0
  • Lower upfront costs.
  • Higher ROI because the software/hardware lasts.
  • Lower total cost of ownership as there isn't much care and feeding.
Compared to more robust tools like SCCM, KACE delivers 90% of the value for a fraction of the cost. Not only is the initial upfront investment less it requires significantly less care and feeding to ensure you get what you need.
KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
Gus Awad | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
KACE is being used for systems deployment, patching, service desk, inventory control, and software deployment. Our IT dept is using KACE for all IT related tasks. It addresses the main issue of administrating the systems in terms of patching1200 windows machine, imaging, handling tickets, and software push to all PCs, which has made our lives much easier.
  • The Agent push makes it quite effective in managing all assets on the network.
  • Patching is less cumbersome than Wsus and SCCM.
  • Ease of administering all PC assets.
  • The ticketing system keeps tracks of all tickets and communication between users and engineers.
  • The interface could use an update to look more modern and make sure it loads quicker.
  • There's email flooding with creating and updating tickets, which is not necessary.
  • More documentation would help with training.
KACE is well suited for all companies that require ease of use management of network assets, and it will standardize the process of imaging, deployment, patching, and ticketing. It's not suitable for a small environment, given the expense of the software and the modules.
IT Asset Management (5)
92%
9.2
Software and hardware inventory tracking
100%
10.0
License management
90%
9.0
Asset lifecycle monitoring
80%
8.0
Contract management
90%
9.0
Asset relationship management
100%
10.0
  • It has improved productivity in terms of ticketing tracking, and has cut down on repetitive tasks.
  • It has great reporting features that help us modify our processes to make us more efficient.
  • A cost is associated with each module, which drives up cost.
The usability factor is quite important and significant for us, as we heavily rely on KACE to manage and administer our environment.
Support has been great in helping us with troubleshooting issue as well, as setting up scripts and automation.
By far it easier to deploy and manage. It makes the process of deployment, software, and patching much easier, and it's an all-in-one solution that is easy to manage and train helpdesk on.
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