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Kaleyra offers several key use cases that have been praised by users and customers. One of the most notable features is the ability to …
Overview
What is Kaleyra?
Kaleyra is a global cloud communications platform offering multi-channel integrated communication services including Messaging, Voice, and WhatsApp. By equipping 3000+ enterprises, including Fortune 500 brands, with the technology they need to safely and securely reach millions of users in over…
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What is Kaleyra?
Kaleyra is a global cloud communications platform offering multi-channel integrated communication services including Messaging, Voice, and WhatsApp. By equipping 3000+ enterprises, including Fortune 500 brands, with the technology they need to safely and securely reach millions of users in over 190…
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Product Demos
Kaleyra SMS - Demo Series | 07 | SMS Dashboard
YouTube
Kaleyra Voice - Demo Series | 04 | Flow Builder
YouTube
Kaleyra Voice - Demo Series | 02 | Advance Your Business Communication
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Kaleyra Voice - Demo Series | 01 | Introduction
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Kaleyra SMS - Demo Series | 06 | Campaign Setup
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Kaleyra WhatsApp Business API - Demo Series | 02 | Understanding Different Types of WhatsApp Account
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Product Details
- About
- Integrations
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- Tech Details
What is Kaleyra?
Kaleyra is a global cloud communications platform offering multi-channel integrated communication services including Messaging, Voice, and WhatsApp. By equipping 3000+ enterprises, including Fortune 500 brands, with the technology they need to safely and securely reach millions of users in over 190 countries, Kaleyra is transforming the way businesses connect with their customers.
Kaleyra’s proprietary platform functions at scale, sending out 24+ billion messages and 1+ billion voice calls per year and the API has a response time of under 5 milliseconds.
Kaleyra specializes in providing mobile messaging services for financial institutions and has a significant presence in Europe, Asia, and the Americas. Kaleyra’s strong connection with 1600+ mobile operators across the globe allows enterprises to immediately connect with all stakeholders.
Kaleyra’s proprietary platform functions at scale, sending out 24+ billion messages and 1+ billion voice calls per year and the API has a response time of under 5 milliseconds.
Kaleyra Features
- Supported: 1. Messaging: Kaleyra allows businesses to take their messaging capabilities a notch higher and ensure instant deliverability to millions of customers with functions like: Two-Way Messaging, Promotional Messages, Alerts, Txtly, Lookup, Landing pages ,Coupon and Flyers. For more information, visit: https://www.kaleyra.com/product/scalable-sms-api/
- Supported: 2. Voice: Kaleyra offers a comprehensive voice platform that lets agents make, receive and track high-quality voice calls while enhancing customer experience through: Call Masking, Click-to-Call, Outbound Dialing, IVR Studio, and Cloud Contact Centre. For more information, visit: https://www.kaleyra.com/product/scalable-voice-api/
- Supported: 3. Fintech: Kaleyra has created a wide offering for banking, insurance, and Fintech, all in one platform. Through the platform, companies can send relevant updates to their customers like: One Time Password (OTP), Mobile PIN, Alert Notification , Push Notification and E-mail
- Supported: 4. RCS : Kaleyra enables businesses to engage their customers and make text messaging more interactive with brand-enhancing media functionality that is more conversational, trusted and verified. As a result, businesses can send rich media that is otherwise incompatible with standard messaging services. The features include: Rich Media Messaging, Conversational Interactions, Effective Branding, Insight Monitoring and Reporting, Trusted/ Verified Messages . For more information, visit: https://www.kaleyra.com/use-cases/unique-services/rcs/
- Supported: 5. WhatsApp: Kaleyra is also a solution provider for WhatsApp Business API. Kaleyra’s APIs hide the complexity of hosting and scaling WhatsApp software so that businesses can focus on enhancing customer experiences through: Rich Messages Conversational and Personalized Interactions , Quicker Response Time ,Ensure Data and Message Security . For more information, visit: https://www.kaleyra.com/use-cases/unique-services/whatsapp/
- Supported: 6. Chatbots: Kaleyra’s virtual banking assistant helps customers at any time, from any place and any device. It gives general information about account balance, transactions, promotions, investment options, etc. For more information, visit: https://www.kaleyra.it/soluzioni/chatbot/
Kaleyra Screenshots
Kaleyra Videos
At Kaleyra, our purpose is simple, we’re here to simplify your business communication needs.
As a global player, we fuel innovation to help you serve your customers better. Our cloud-based platform gives you the support you need to reach out to your customers in the best way ...
Show More Here's the story of how Kaleyra started, what went into making the company global and all the moments that have led us to where we stand today.
Kaleyra Integrations
- Zoho CRM
- Freshdesk
- Zapier
- Vtiger
- HappyFox Help Desk
- Salesforce CRM
Kaleyra Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Kaleyra offers several key use cases that have been praised by users and customers. One of the most notable features is the ability to easily track incoming and outbound calls, allowing businesses to monitor their growth and calculate potential revenue based on talk time. This feature has been particularly helpful for companies looking to assess their performance and make data-driven decisions.
Another valuable use case of Kaleyra is its ability to streamline Whatsapp and SMS marketing efforts. Brands can configure their marketing campaigns more efficiently, thanks to Kaleyra's simplified process of template approvals. By providing immediate template approval for dynamic communication, Kaleyra solves the problem of reaching users on Whatsapp and enables brands to communicate with their audience effectively.
Additionally, Kaleyra excels in enabling communication through various channels. Users can leverage this software for SMS, Voice Calls, IVR Campaigns, and Whatsapp communication, both for service-related messages and promotional communication. This versatility allows businesses to connect with their customers in a way that suits their preferences.
Furthermore, Kaleyra's smooth integration with CRM software has made it a popular choice among businesses. This seamless integration makes it easy for companies to incorporate Kaleyra into their existing systems, enhancing their communication channels without significant disruptions.
Lastly, Kaleyra addresses marketing tool issues by offering an affordable solution for sending reminders and messages directly to donors and supporters' WhatsApp numbers. This functionality has proven beneficial for organizations in maintaining engagement and fostering stronger relationships with their audience.
Overall, Kaleyra provides a range of capabilities that have garnered positive feedback from users. From call tracking to streamlined marketing efforts and versatile communication channels, this software has become a valuable tool for businesses across various industries.
Precise Communication Tracking: Many users have praised Kaleyra for providing precise data on the number of calls, SMS, and emails sent. This feature has allowed users to accurately track their communication activities.
User-Friendly Interface: Several reviewers have found Kaleyra to be user-friendly and easy to access, making it convenient to navigate through the platform and utilize its features effectively.
Intuitive Dashboard: A significant number of users have commended the intuitive user interface of Kaleyra's dashboard. They mention that it only took them a short time to familiarize themselves with all the features and tools available. This ease of use is particularly beneficial for product managers like the users.
Cons:
- Higher Price: Some users have mentioned that the price of Kaleyra is on the higher side, which they have disliked.
- Limited Features and Support: Several users have expressed dissatisfaction with certain features like email campaigns and 2-way WhatsApp messaging being unavailable. They also noted that tech support takes time to resolve issues, indicating a need for improvement in this area.
- Complicated Processes: One user found the initial onboarding and setup process time-consuming and mentioned a lack of clarity around certain processes. Additionally, there were mentions of complications with the remaining balance count showing incorrectly, suggesting room for improvement in terms of simplicity and accuracy.
Note: Please ensure that all Quality Expectations mentioned above are met before finalizing the response.