#1 most frequent
United States of America
100.0%18 installations of 18
What is KalioCommerce?
KalioCommerce is an enterprise eCommerce platform that powers Internet Retailer Top 1000 B2C & B2B brands. According to the vendor, online retailers get the flexibility to build uniquely branded sites with sophisticated business needs, and transform ideas into revenue faster with the platform’s data-driven administration console and cloud architecture.
Categories & Use Cases
Who Buys & Uses KalioCommerce
KalioCommerce - A True Partner
Pros
- Great customer service. While working with them, I never felt like they were trying to sell me the next upgrade or service. They were always ready to trouble shoot a problem with me and figure out what the best way to solve it.
- Expert knowledge of E-Commerce. By virtue of having so many clients, they are able to see what works and what doesn't work and help you apply it to your business.
- The platform itself allows you to do practically anything you want to do within reason. We were able to achieve most of our requests by simply working with Kalio's support engineers coupled with our own marketing and technical team. I found their support engineers to be strong on the technical side but still able to communicate effectively with those that might not be technically inclined.
Cons
- Because Kalio has a growing client base, I find them a bit understaffed. The speed at which our company was growing, we needed to lean on them more, but they weren't always able to deliver because of the sheer volume of requests compared to their staff.
- It's difficult to physically write code within the space they have provided. I find that I have to copy and paste the code into a different text editor to read it better.
Return on Investment
- Not needing to worry about all the headaches of running a website that needs to be up. If you were to run that in-house, you would easily get a return within the first year alone.
- Allows you to focus on your business and what you're good at. The place that I worked at was not an IT firm by any stretch. Outsourcing key IT infrastructure to Kalio freed up resources and allowed focus.
KalioCommerce
Pros
- Complete access to all levels of the platform - I'm not limited to only the data and templates, I can actually go much deeper, which offers far more flexibility than many platforms.
- Able to support the latest design approaches and integrate with any tools I choose.
- Wonderful customer support - not only there to help solve issues or implement various functionality, but also there to share the latest insights and research to help our business grow.
Cons
- Some form of version control for the code is badly needed for my team.
- Documentation could be improved.
Return on Investment
- Increased efficiency for my team in regards to keeping the website content updated, ensuring all products are available
- Better customer experience as a direct result of the ease and ability to implement any tools or functionality we want
- Deeper insights into our business as a result of combined analytics available
Kalio Review from my Simple Point of View
Pros
- They make it easy to create pages for each product.
- They have a variety of customization options to tailor to the needs of your website.
- Changes can be made from one part of the site, to the entire site, with ease.
Cons
- They always seem to be undergoing maintenance for one problem or another.
- At times page updates and changes take to long to take effect on the site and we have to use another service to expedite site refreshes.
- Using the Kalio Inventory sections make inventory changes can be hazardous to the site, and it's almost always better to make changes manually through excel imports or MySQL rather than adding them exclusively through Kalio. There are ways around the problem, it's just a pain that some functionality doesn't work.
Return on Investment
- Increased employee efficiency
- Better customer service.
- Easier, hassle-free product management.
