Name: Kaption
Price: 79 USD
Rating: 9.1 (1 reviews)
Author: Discontinued Products

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

WebOps

Development

Business Intelligence (BI)

Collaboration

Visual Collaboration

VoIP

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

API Management

App Development

Browser

Cloud Storage

Component Content Management

Data Observability

Enterprise Architecture Management

Fraud Detection

Hosted Virtual Desktop

Hyper-Converged Infrastructure

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

MLOps

Network Access Control (NAC)

Network Performance Monitoring

Remote Support

Requirements Management

Security Awareness Training

Session Border Controllers

Voice Recognition

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Content Marketing

Digital Signage

Direct Mail Automation

Email Management

Email Marketing

Event Registration

Marketing Automation

Marketing Resource Management

Online Reputation Management

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Business Caller ID

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Intelligence

Sales

Data Loss Prevention

Insider Risk Management

Security

Commercial Drone

Construction Accounting

HIPAA Compliance

Multiple Listing Service (MLS)

Smart Cities

Utilities

Vertical-Specific

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Kaption is an AI-powered analytics platform that aims to optimize and enhance websites for businesses of various sizes. According to the vendor, Kaption offers a range of features that help businesses understand customer interactions, collect feedback, and improve the digital experience. The platform is designed to cater to industries such as e-commerce, SaaS companies, marketing agencies, financial services, and the travel and hospitality industry.

## Key Features

**CX Analytics**: According to the vendor, Kaption provides event analytics that assist businesses in understanding customer interactions and behavior on their websites or applications.

**Feedback**: Kaption offers forms and surveys to collect customer feedback, which the vendor claims can provide insights into customer satisfaction and Net Promoter Score (NPS).

**Intelligence**: The vendor states that Kaption allows users to create custom dashboards to visualize and analyze key metrics and data relevant to their business.

**Know Your Customer**: Kaption provides tools to collect and analyze user feedback, which the vendor asserts can help businesses gain a deeper understanding of their customers.

**Digital Experience**: According to the vendor, Kaption offers session replay and heatmaps to visualize user interactions with websites and applications, enabling businesses to identify areas for improvement.

**Track Clicks and Scrolls**: Kaption tracks user clicks, scrolls, and other interactions, providing insights into how users utilize websites or applications, as claimed by the vendor.

**Debug Problems**: Kaption helps businesses identify and debug problems by tracking errors and associating them with issues in the customer experience, according to the vendor.

**Visualize Everything**: The vendor states that Kaption's customizable dashboards enable businesses to visualize and analyze key metrics and data, reducing reliance on external tools.

**Recognize Excellence**: Kaption's workforce attribution feature aims to help businesses recognize team members who deliver excellent customer experiences, according to the vendor.

**Visualize Performance**: The vendor claims that Kaption's team attribution and scorecard metrics enable businesses to evaluate and visualize team performance.

Kissmetrics is a customer engagement automation platform. This solution includes behavioral analytics, segmentation, and email campaign automation.

Growth

Power

Kissmetrics

VisitorTrack is a web analytics product from netFactor. It works beyond traditional web analytics to convert anonymous website "clicks" into intelligence on business visitors – without any registration action.  Positioned as “Caller ID for Your Website”, the reporting and content are designed for B2B lead generation.   Users receive detail on the companies visiting a site, executive profiles, address, phone, website, visit details and analytics, along with features like email alerts, Salesforce integration, email tracking and social media queries.

VisitorTrack

Kaption

Web analytics is the process of analyzing the behavior of visitors to a Web site. The use of Web analytics enables a business to attract more visitors, retain or attract new customers for goods or services, or increase the dollar volume each customer spends.

Discontinued Products

Web Analytic features such as SEO tracking, user engagement tracking, pageview tracking, and behavior analysis.

Traffic Reporting

This feature enables users to understand how many individuals are visiting their website, the sources from which they've arrived, and what time they are most likely to visit.

Lead Conversion Tracking

This tool allows you to follow a user's path through your website until they complete a certain action, like making a purchase or signing up for a newsletter, enabling you to understand what leads to conversions.

Behavior Analysis

This feature helps analyze and make sense of user patterns such as the actions users take on the website, including clicking on different pages, filling out forms, or how long they stay on a particular page.

Bounce Rate Measurement

This feature measures the number of users who visit only one page on your website before leaving, helping to identify issues with content quality or website design.

Device and Browser Reporting

This enables an overview of the type of devices or browsers users are using to access your website, helping in improving website design, usability, and visibility.

Pageview Tracking

A feature that records and provides data on a specific page's popularity and the number of times it has been viewed by users.

Event Tracking

This enables the tracking of specific actions or 'events' on your website, such as button clicks, form submissions, and engagement with other interactive elements.

Reporting in real-time

This feature provides immediate data and analysis about web traffic and user behavior, facilitating real-time decision making.

Referral Source Tracking

This feature tracks the original source of your web traffic, informing you where your users are coming to your site from whether it be through other websites, social media, etc.

Customizable Dashboards

This feature allows users to personalize their view of data and reports to focus on specific metrics that best fit their business needs.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Kaption
Formerly Darwin Analytics

Overview

What is Kaption?