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Kaption

Kaption
Formerly Darwin Analytics

Overview

What is Kaption?

Kaption is an AI-powered analytics platform that aims to optimize and enhance websites for businesses of various sizes. According to the vendor, Kaption offers a range of features that help businesses understand customer interactions, collect feedback, and improve the digital experience. The platform...

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Pricing

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Pro

$79

Cloud
per month for 10k sessions (or 100k distinct events)

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Kaption?

Kaption is an AI-powered analytics platform that aims to optimize and enhance websites for businesses of various sizes. According to the vendor, Kaption offers a range of features that help businesses understand customer interactions, collect feedback, and improve the digital experience. The platform is designed to cater to industries such as e-commerce, SaaS companies, marketing agencies, financial services, and the travel and hospitality industry.

Key Features

CX Analytics: According to the vendor, Kaption provides event analytics that assist businesses in understanding customer interactions and behavior on their websites or applications.

Feedback: Kaption offers forms and surveys to collect customer feedback, which the vendor claims can provide insights into customer satisfaction and Net Promoter Score (NPS).

Intelligence: The vendor states that Kaption allows users to create custom dashboards to visualize and analyze key metrics and data relevant to their business.

Know Your Customer: Kaption provides tools to collect and analyze user feedback, which the vendor asserts can help businesses gain a deeper understanding of their customers.

Digital Experience: According to the vendor, Kaption offers session replay and heatmaps to visualize user interactions with websites and applications, enabling businesses to identify areas for improvement.

Track Clicks and Scrolls: Kaption tracks user clicks, scrolls, and other interactions, providing insights into how users utilize websites or applications, as claimed by the vendor.

Debug Problems: Kaption helps businesses identify and debug problems by tracking errors and associating them with issues in the customer experience, according to the vendor.

Visualize Everything: The vendor states that Kaption's customizable dashboards enable businesses to visualize and analyze key metrics and data, reducing reliance on external tools.

Recognize Excellence: Kaption's workforce attribution feature aims to help businesses recognize team members who deliver excellent customer experiences, according to the vendor.

Visualize Performance: The vendor claims that Kaption's team attribution and scorecard metrics enable businesses to evaluate and visualize team performance.

Kaption Features

  • Supported: Dashboards: Make complex data comparisons, view trends, measure goals, improve and iterate.
  • Supported: Real-Time Data: Proactively monitor user experience, and find issues.
  • Supported: A/B Analytics: Create tests that show what text creates the best results.
  • Supported: Session Replays: See where users get stuck, increase conversion rates, and debug products faster with metadata.
  • Supported: Live Heatmaps: Visualize user engagement with each element on a site and how it affects their behavior.
  • Supported: Behavioral Analytics: Use behavioral data, like scrolls and clicks, to enhance traditional metrics like bounce rate and time on site.
  • Supported: Bot-Flagging: Optimize and prioritize referrers by flagging bots and detecting fraudulent traffic.
  • Supported: Conversion Tracking: Create events and goals to track and visualize macro and micro conversions.
  • Supported: Debugging: Darwin triggers events on errors and tracks website vitals over time.

Kaption Screenshots

Screenshot of Smart DashboardsScreenshot of Real-time DataScreenshot of AB AnalyticsScreenshot of Session ReplaysScreenshot of Live HeatmapsScreenshot of Behavioral Analytics

Kaption Competitors

Kaption Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish
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Comparisons

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Reviews

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