Kareo EHR

Kareo EHR

About TrustRadius Scoring
Score 7.5 out of 100
Kareo EHR

Overview

Recent Reviews

Popular Features

View all 11 features

HIPAA compliance (7)

10.0
100%

Patient portal (5)

10.0
100%

Coding (5)

7.7
77%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

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Pricing

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Kareo Practice Management (Low Claim Volume)

$150

Cloud
per provider/per month

Kareo Practice Management (Unlimited Claims)

$300

Cloud
per provider/per month

Kareo Billing Services

Contact sales team

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.kareo.com/pricing-ehr

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Billing and Claims Management

7.9
79%

Patient Scheduling

9.7
97%

Electronic Medical Records

8.0
80%

Medical Security and Privacy

10.0
100%

Product Details

What is Kareo EHR?

Kareo provides a full-featured EHR. The vendor says it is designed to fit the way its users work. Some key features include: Comprehensive Dashboard, Powerful Scheduler, and Flexible Documentation and Notes.

Kareo EHR Features

Billing and Claims Management Features

  • Supported: Real-time eligibility verification
  • Supported: Coding
  • Supported: Claims management
  • Supported: Claim scrubbing
  • Supported: Electronic Claim Submission
  • Supported: HIPAA Compliance
  • Supported: Revenue Cycle Management
  • Supported: Integration with EMR/EHR

Patient Scheduling Features

  • Supported: Drag-and-drop Scheduling
  • Supported: Calendar interface

Electronic Medical Records Features

  • Supported: Charting / document management
  • Supported: Templates
  • Supported: E-prescribing
  • Supported: SOAP Notes
  • Supported: Patient portal
  • Supported: Speech recognition
  • Supported: Dragon Integration
  • Supported: Customization

Medical Security and Privacy Features

  • Supported: HIPAA compliance

Additional Features

  • Supported: Comprehensive Dashboard
  • Supported: Meaningful Use Stage 2 Certified
  • Supported: ICD-10 Ready

Kareo EHR Integrations

Kareo EHR Competitors

Kareo EHR Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS
Supported CountriesUSA
Supported LanguagesEnglish

Comparisons

View all alternatives

Frequently Asked Questions

What are Kareo EHR's top competitors?

TheraNest and CounSol.com are common alternatives for Kareo EHR.

What is Kareo EHR's best feature?

Reviewers rate Patient portal and HIPAA compliance highest, with a score of 10.

Who uses Kareo EHR?

The most common users of Kareo EHR are from Small Businesses (1-50 employees) and the Medical Practice industry.

Reviews and Ratings

 (10)

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Mukesh Burman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
In my experience of over two years using various EHR software platforms, I can honestly attest that Kareo is by far the most user-friendly and comprehensive EHR I have encountered in my professional career.
  • On Homepage we can find all details related to rejections, denials and paid claims.
  • There is different types of reports available to review at any time
  • We can search claim with different options
  • Kareo has a timed automatic logout feature. BUT.... it doesn't work like anything else I have ever seen. It will log you out in the middle of a note when you are entering demographic data or any other time it feels like it. There is no warning (sometimes there is but it still logs you out anyway) it will randomly log you out.
  • The software looks slick to an administrator but is absolutely frustrating if you are busy and trying to diagnose and prescribe for patients. Get something that does the basics well.
  • There is no way to customize a letter to other providers in batches. We have brought it up multiple times and they just say something like "yes, that is too bad"
The software is user-friendly. It has been easy for new hires to pick up and all staff in our facility including providers feel it is easy to use. They have made many daily features easily accessible such as ordering labs, sending referrals, sending messages to patients, and scheduling.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use the Kareo EHR throughout our entire company. It is used for medical records and we use the billing side as well. Everyone in our organization has access. We are able to have all electronic client charts which makes it easier for our billing team.
  • Ease
  • Simple
  • User-Friendly
  • Note Type Templates
  • Telehealth
I believe that Kareo is easy to use for any business small or large. Especially with Kareo University installed to give all employees a brief overview of how the system works. We have some doctors on staff as well and they love the simplicity of it.
Score 5 out of 10
Vetted Review
Verified User
Review Source
We started out with this company in 2020 with the understanding that we would get a trial service for 2 months before signing on with them. The EHR package is pretty solid however if you are transferring over from another EHR be careful to be specific on what you are looking for. We didn't find out until after agreeing to try the product that they charge a fee to migrate your data into their system.
  • User Interface is strong for the less technical folks
  • Patient/client portal features are very helpful for the client to get registered
  • Their tutorials are amazing in helping you get started
  • Provides a success coach to walk you through the process of launching their product
  • Sales representative needs to know the product. We got tied into a miscommunication on the package (contract vs trial) when we decided to work with them
  • Tutorials are good but can be overwhelming because there are a lot of features to learn
  • Charging to migrate client data was a determining factor on whether we wanted to continue with the company. If we knew this upfront it would've allowed us to say "no thanks". And to add the charges are not cheap and they charge a la carte (i.e., demographics, billing, progress notes, forms/intake info)
Their product is well suited for what I was able to see. The screen and features are very user-friendly. The challenge for enjoying the product was going from a sales rep (presentation, promises, and perks) to EHR team/success coaches. One thing is promoted upfront but changes once you sign on. When we tried to pull out during the trial period which they later said it was not it was 2 free months they told us we couldn't leave because we signed a contract for 12 months. When we stated false advertisement they pushed back. The customer service rep specifically said, "you are wasting your time because they won't budge on this". So all I can say is if you proceed please make sure they are clear in what they are offering. Write down all of your questions. In fact, if you can record the call do so especially when you decide to commit. We shared with them if they are so bent on locking you into a 12 month when they couldn't confirm the initial conversation it may be in the best interest to record the customer's commitment to prove who said what. Some companies do that. You don't have them listed but TheraNest and CounSol are two excellent EHR products to consider for small businesses.
February 02, 2018

Kareo Review

Amanda Jamieson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Catching missing patient info
  • Catching missing insurance info
  • Providing mailing addresses
  • Could use more details in patient info
  • Sometimes information is not transferred over
  • I think the overall design could look a little more user-friendly
Kareo EHR is very good in the sense that if there is anything missing on a claim Kareo is good in catching that, so in return fewer denials because we have proper patient registration.
February 02, 2018

Kareo EHR is our hero

Lynn Reeves Hill | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Eliminates our input errors
  • User-friendly without confusion
  • Great layout and easy to read
  • Everything created can always use adjusting depending on the situation
  • Adapting to client needs quicker
  • Problems are not reported in a timely manner
We love the system. Very user-friendly and any level of user can pick up the system without training. Being a trainer myself, this is an awesome selling point. I have not found a specialty that cannot pick up and run with the program. Kareo has eliminated our "wasted" time and given us new avenues to use our resources more productively.