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Kareo EHR

Kareo EHR

Overview

What is Kareo EHR?

Kareo provides a full-featured EHR. The vendor says it is designed to fit the way its users work. Some key features include: Comprehensive Dashboard, Powerful Scheduler, and Flexible Documentation and Notes.

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Recent Reviews

TrustRadius Insights

The platform functionality of this product has been widely criticized for its flaws and need for improvement. However, it has proven to be …
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Pricing

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Kareo Practice Management (Low Claim Volume)

$150

Cloud
per provider/per month

Kareo Practice Management (Unlimited Claims)

$300

Cloud
per provider/per month

Kareo Billing Services

Contact sales team

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.kareo.com/pricing-ehr

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

EHR Demo - Reviewing A Chart vSept14

YouTube
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Product Details

What is Kareo EHR?

Kareo provides a full-featured EHR. The vendor says it is designed to fit the way its users work. Some key features include: Comprehensive Dashboard, Powerful Scheduler, and Flexible Documentation and Notes.

Kareo EHR Features

Billing and Claims Management Features

  • Supported: Real-time eligibility verification
  • Supported: Coding
  • Supported: Claims management
  • Supported: Claim scrubbing
  • Supported: Electronic Claim Submission
  • Supported: HIPAA Compliance
  • Supported: Revenue Cycle Management
  • Supported: Integration with EMR/EHR

Patient Scheduling Features

  • Supported: Drag-and-drop Scheduling
  • Supported: Calendar interface

Electronic Medical Records Features

  • Supported: Charting / document management
  • Supported: Templates
  • Supported: E-prescribing
  • Supported: SOAP Notes
  • Supported: Patient portal
  • Supported: Speech recognition
  • Supported: Dragon Integration
  • Supported: Customization

Medical Security and Privacy Features

  • Supported: HIPAA compliance

Additional Features

  • Supported: Comprehensive Dashboard
  • Supported: Meaningful Use Stage 2 Certified
  • Supported: ICD-10 Ready

Kareo EHR Integrations

Kareo EHR Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS
Supported CountriesUSA
Supported LanguagesEnglish
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Comparisons

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Reviews and Ratings

(10)
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Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use the Kareo EHR throughout our entire company. It is used for medical records and we use the billing side as well. Everyone in our organization has access. We are able to have all electronic client charts which makes it easier for our billing team.
  • Ease
  • Simple
  • User-Friendly
  • Note Type Templates
  • Telehealth
I believe that Kareo is easy to use for any business small or large. Especially with Kareo University installed to give all employees a brief overview of how the system works. We have some doctors on staff as well and they love the simplicity of it.
Billing and Claims Management (3)
100%
10.0
Real-time eligibility verification
100%
10.0
Coding
100%
10.0
Claims management
100%
10.0
Patient Scheduling (1)
100%
10.0
Calendar interface
100%
10.0
Medical Inventory Management
N/A
N/A
Electronic Medical Records (6)
83.33333333333334%
8.3
Charting / document management
100%
10.0
Templates
50%
5.0
E-prescribing
100%
10.0
Patient portal
100%
10.0
Speech recognition
70%
7.0
Customization
80%
8.0
Medical Security and Privacy (1)
100%
10.0
HIPAA compliance
100%
10.0
Workflow and Scale
N/A
N/A
  • ROI definitely a positive
I selected Kareo EHR because it was a lot simpler to use and the customer service was definitely better. Every representative I have spoken to has been super friendly and helpful.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We started out with this company in 2020 with the understanding that we would get a trial service for 2 months before signing on with them. The EHR package is pretty solid however if you are transferring over from another EHR be careful to be specific on what you are looking for. We didn't find out until after agreeing to try the product that they charge a fee to migrate your data into their system.
  • User Interface is strong for the less technical folks
  • Patient/client portal features are very helpful for the client to get registered
  • Their tutorials are amazing in helping you get started
  • Provides a success coach to walk you through the process of launching their product
  • Sales representative needs to know the product. We got tied into a miscommunication on the package (contract vs trial) when we decided to work with them
  • Tutorials are good but can be overwhelming because there are a lot of features to learn
  • Charging to migrate client data was a determining factor on whether we wanted to continue with the company. If we knew this upfront it would've allowed us to say "no thanks". And to add the charges are not cheap and they charge a la carte (i.e., demographics, billing, progress notes, forms/intake info)
Their product is well suited for what I was able to see. The screen and features are very user-friendly. The challenge for enjoying the product was going from a sales rep (presentation, promises, and perks) to EHR team/success coaches. One thing is promoted upfront but changes once you sign on. When we tried to pull out during the trial period which they later said it was not it was 2 free months they told us we couldn't leave because we signed a contract for 12 months. When we stated false advertisement they pushed back. The customer service rep specifically said, "you are wasting your time because they won't budge on this". So all I can say is if you proceed please make sure they are clear in what they are offering. Write down all of your questions. In fact, if you can record the call do so especially when you decide to commit. We shared with them if they are so bent on locking you into a 12 month when they couldn't confirm the initial conversation it may be in the best interest to record the customer's commitment to prove who said what. Some companies do that. You don't have them listed but TheraNest and CounSol are two excellent EHR products to consider for small businesses.
Billing and Claims Management (3)
23.333333333333336%
2.3
Real-time eligibility verification
20%
2.0
Coding
50%
5.0
Claims management
N/A
N/A
Patient Scheduling (1)
100%
10.0
Calendar interface
100%
10.0
Medical Inventory Management
N/A
N/A
Electronic Medical Records (6)
50%
5.0
Charting / document management
100%
10.0
Templates
50%
5.0
E-prescribing
N/A
N/A
Patient portal
100%
10.0
Speech recognition
N/A
N/A
Customization
50%
5.0
Medical Security and Privacy (1)
100%
10.0
HIPAA compliance
100%
10.0
Workflow and Scale
N/A
N/A
  • We have negative reviews as we were sold a product that left out some key variables. Things we really needed to make the transition.
  • I don't think KAREO is good for small business (0-10 employees) because their prices for additional or standard features is steep. They charge by the therapist to boot and it is steep!
  • Again ASK questions; do a test run; ask about the migration of your data and its charges.
  • You sign with them you will be locked into a 12 month contract with no out clause. If they are costing you the money you have to stay with them.
You don't have them in your lineup but TheraNest and CounSol are two awesome EHR software services for small practices and/or startup businesses. If you are a new owner or have 0-10 employees then give them a try. CounSol provides an excellent success coach to get you started. TheraNest has all the bells and whistles that KAREO has but not the high price tag. And how do they stack up.....They don't too expensive for small practices. You may get another story from mid to large-size practices but they are not well suited for beginning and/or small-size groups. Before signing make sure you clearly know the following (1) contract start date (2) is it trial or free months, (3) migrating data, (4) expected monthly chgs, (5) RCM billing how does it factor in, (6) cancellation process can we get out if KAREO is underperforming. These are just a few questions to ask in addition to your own experiences.
February 02, 2018

Kareo Review

Amanda Jamieson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • Catching missing patient info
  • Catching missing insurance info
  • Providing mailing addresses
  • Could use more details in patient info
  • Sometimes information is not transferred over
  • I think the overall design could look a little more user-friendly
Kareo EHR is very good in the sense that if there is anything missing on a claim Kareo is good in catching that, so in return fewer denials because we have proper patient registration.
Billing and Claims Management (3)
23.333333333333336%
2.3
Real-time eligibility verification
N/A
N/A
Coding
30%
3.0
Claims management
40%
4.0
Patient Scheduling (1)
N/A
N/A
Calendar interface
N/A
N/A
Medical Inventory Management
N/A
N/A
Electronic Medical Records (6)
10%
1.0
Charting / document management
N/A
N/A
Templates
N/A
N/A
E-prescribing
N/A
N/A
Patient portal
60%
6.0
Speech recognition
N/A
N/A
Customization
N/A
N/A
Medical Security and Privacy (1)
100%
10.0
HIPAA compliance
100%
10.0
Workflow and Scale
N/A
N/A
I have used QuickEMR and Kareo hands-down is just more appealing and easier to enter all patient information. I did find that QuickEMR for administrative staff is more user-friendly. Kareo provides more patient information and is very good about seeing what is missing in order to file a claim.
February 02, 2018

Kareo EHR is our hero

Lynn Reeves Hill | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Eliminates our input errors
  • User-friendly without confusion
  • Great layout and easy to read
  • Everything created can always use adjusting depending on the situation
  • Adapting to client needs quicker
  • Problems are not reported in a timely manner
We love the system. Very user-friendly and any level of user can pick up the system without training. Being a trainer myself, this is an awesome selling point. I have not found a specialty that cannot pick up and run with the program. Kareo has eliminated our "wasted" time and given us new avenues to use our resources more productively.
Billing and Claims Management (3)
100%
10.0
Real-time eligibility verification
100%
10.0
Coding
100%
10.0
Claims management
100%
10.0
Patient Scheduling (1)
100%
10.0
Calendar interface
100%
10.0
Medical Inventory Management
N/A
N/A
Electronic Medical Records (6)
100%
10.0
Charting / document management
100%
10.0
Templates
100%
10.0
E-prescribing
100%
10.0
Patient portal
100%
10.0
Speech recognition
100%
10.0
Customization
100%
10.0
Medical Security and Privacy (1)
100%
10.0
HIPAA compliance
100%
10.0
Workflow and Scale
N/A
N/A
  • NextGen Healthcare Practice Management
Kareo the exact same thing that NextGen does but for the fraction of the cost. NextGen is not the best system for a smaller practice. Kareo supports a large patient base to a small patient base. NextGen is not user-friendly and it not an asset [due to] the money you have to put into place to handle the system. Kareo is a winner hands-down.
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