Kareo was unreliable, didn't include promised feature, and cost a lot.
We are a small to medium size telehealth clinic offering psychological and psychiatric services primarily within the state of Alaska. We …
Starting at $150 per provider/per month
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What is Kareo EHR?
Kareo provides a full-featured EHR. The vendor says it is designed to fit the way its users work. Some key features include: Comprehensive Dashboard, Powerful Scheduler, and Flexible Documentation and Notes.
Recent Reviews
Popular Features
- HIPAA compliance (5)8.080%
- Coding (5)4.141%
- Patient portal (5)1.212%
Reviewer Pros & Cons
Pricing
Kareo Practice Management (Low Claim Volume)
$150
Cloud
per provider/per month
Kareo Practice Management (Unlimited Claims)
$300
Cloud
per provider/per month
Kareo Billing Services
Contact sales team
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.kareo.com/pricing-ehr
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
EHR Demo - Reviewing A Chart vSept14
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Kareo EHR?
Kareo provides a full-featured EHR. The vendor says it is designed to fit the way its users work. Some key features include: Comprehensive Dashboard, Powerful Scheduler, and Flexible Documentation and Notes.
Kareo EHR Features
Billing and Claims Management Features
- Supported: Real-time eligibility verification
- Supported: Coding
- Supported: Claims management
- Supported: Claim scrubbing
- Supported: Electronic Claim Submission
- Supported: HIPAA Compliance
- Supported: Revenue Cycle Management
- Supported: Integration with EMR/EHR
Patient Scheduling Features
- Supported: Drag-and-drop Scheduling
- Supported: Calendar interface
Electronic Medical Records Features
- Supported: Charting / document management
- Supported: Templates
- Supported: E-prescribing
- Supported: SOAP Notes
- Supported: Patient portal
- Supported: Speech recognition
- Supported: Dragon Integration
- Supported: Customization
Medical Security and Privacy Features
- Supported: HIPAA compliance
Additional Features
- Supported: Comprehensive Dashboard
- Supported: Meaningful Use Stage 2 Certified
- Supported: ICD-10 Ready
Kareo EHR Integrations
Kareo EHR Competitors
Kareo EHR Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS |
| Supported Countries | USA |
| Supported Languages | English |
Frequently Asked Questions
TheraNest by Therapy Brands and CounSol.com are common alternatives for Kareo EHR.
Reviewers rate HIPAA compliance highest, with a score of 8.
The most common users of Kareo EHR are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(11)
Community Insights
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- Business Problems Solved
The platform functionality of this product has been widely criticized for its flaws and need for improvement. However, it has proven to be a great and easy-to-use software for those who have taken the time to understand it. It may not be suitable for high-volume practices with multiple practitioners or a large number of patients, as it is not efficient or helpful in those cases. Despite these limitations, the software does provide good reporting capabilities and can serve as a functional copy and paste tool. It has worked well for smaller companies, offering beneficial shortcuts within the system. While there are some minor improvements needed, the company is actively working on updates. The customer service has received mixed reviews, with some finding it terrible and unhelpful, while others have found the support team to be usually very helpful. The software does have its limitations, such as the inability to support prescribing controlled substances and outdated technology. On the positive side, it is easy to navigate, input, and search for information, making it quite user-friendly. Overall, users have reported improved efficiency and positive changes through the use of this software.
One user's husband noted that the software brought about positive changes and improved efficiency in their organization. However, there have been frustrations with glitches in the software, leading to loss of revenue and time consumption. The lack of response to questions and complaints is concerning to some users. The EHR and billing features are used throughout organizations, with electronic client charts facilitating easier billing processes. When signing up for the product, some customers opted for a trial period before committing to a one-year contract. Although the software may not be fully functional and lacks certain options, it still provides value for its cost due to its many built-in features. It should be noted that migrating data into the system comes at an additional fee which was not initially disclosed by the company. Despite these challenges, many users have found this EHR software to be the most user-friendly and comprehensive one they have encountered.
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Score 1 out of 10
Vetted Review
Verified User
We are a small to medium size telehealth clinic offering psychological and psychiatric services primarily within the state of Alaska. We moved to Kareo as we thought it would consolidate our needs for both an EHR and a billing service into one.
- Sales
- Reliability of the telehealth platform
- Ability to ingest data from other EHRs, e.g., TherapyNotes
- Transparency of billing
- Customer service
- Usability
- Honesty in sales
40%
4.0
10%
1.0
N/A
N/A
12%
1.2
80%
8.0
N/A
N/A
- Spent >7K on a service that did not work
- Spent >10k on training and IT to support said non-functional service and then, get off of it when it failed
- Learned valuable lesson about disingenuous sales tactics
Kareo EHR is less reliable than Therapy Notes. Therapy Notes is less feature rich, for example, it is not as good for generating PDF bills to send to customers (we had to write our own code for this), but it always works.
Kareo's telehealth platform is less reliable than Doxy. It frequently crashes and freezes. Doxy always works.
Kareo's billing system seemed to work reasonably well for us overall.
Notably, Kareo's sales team explicitly promised they could import health data from Therapy Notes, but this is false. When they were unable to do so we spent thousands of dollars having all our data imported manually. And then Kareo simply did not work -- it routinely froze or crashed -- and Kareo refused to refund us.
Kareo's telehealth platform is less reliable than Doxy. It frequently crashes and freezes. Doxy always works.
Kareo's billing system seemed to work reasonably well for us overall.
Notably, Kareo's sales team explicitly promised they could import health data from Therapy Notes, but this is false. When they were unable to do so we spent thousands of dollars having all our data imported manually. And then Kareo simply did not work -- it routinely froze or crashed -- and Kareo refused to refund us.
11
3 administrators, 1 IT admin, and 7 clinicians
1
IT admin
- secure teleconferencing
- records management
- billing
Yes
We chose Kareo because it was meant to replace Doxy, Therapy Notes, and our billing service, all at once. But it did not do so successfully.
- Scalability
- Integration with Other Systems
- Ease of Use
The most important consideration was that we could pay 1 subscription for effectively 3 services (records, billing, and telehealth). But it failed to provide this reliably (if at all).
We would not provide credit card details until after the free trial was over. We would not sign any promise to use the product until we had evaluated it for a month ourselves.
- Billing
- Secure videoconferencing
- Writing medical records
- Accessing medical records
- Importing data