Name: Kaseya BMS
Rating: 9.1 (10 reviews)
Author: Kaseya

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Mind Mapping

Development

Online Learning

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Interactive Voice Response (IVR)

Manufacturing Execution

Payment Facilitation

Project Portfolio Management

Enterprise

Accounting

Corporate Performance Management (CPM)

Online Trading

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Cloud Storage

Enterprise Flash Array Storage

Fraud Detection

HTML Editors

In-Memory Databases

Integration Platform as a Service (iPaaS)

Internet Security

M2M Application Development

Network Performance Monitoring

NoSQL Databases

Remote Monitoring and Management

Routers

Software Defined Storage (SDS)

Threat Hunting

Traffic Switching

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Reference Management

Digital Signage

Email Deliverability

Email Management

Email Marketing

Headless CMS

Marketing Automation

Social Media Management

Survey & Forms Building

Swag Management

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Point of Sale

Sales

Intrusion Detection

Secure Access Service Edge (SASE)

Security

Auto Repair

Aviation

Building Information Modeling (BIM)

Construction Management

Emergency Notification

Home Health Care

Homeowner's Association (HOA) Management

Intelligent Document Processing

Legal Billing

OSS/BSS (Operations Support/Business Support)

Smart Cities

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### Ticket Management
Users consistently praise Kaseya BMS for its streamlined ticket management system, citing its ease of use and ability to efficiently handle ticket creation, tracking, and response. While some users have encountered initial syncing issues and minor inconveniences in the ticket creation process, overall, the majority of reviewers find the ticket management functionality of Kaseya BMS to be a valuable asset in their daily operations. The integration with other tools and the comprehensive reporting features further enhance the overall ticket management experience for users.

### Client Management
Users also appreciate the ease of use and organization that Kaseya BMS provides for managing client information and interactions. The ability to search, sort, and filter tickets, along with the integration with other tools, enhances the overall client management experience. However, some users have expressed minor concerns, such as the need for certain fields to be mandatory in the client portal tickets and the requirement to add notes when changing the status of a ticket. Despite these minor drawbacks, the general consensus is that Kaseya BMS offers valuable client management capabilities that streamline communication and enhance client relationships.

### Customer Support and Service
Users generally feel that the improved customer service and technical support have positively impacted overall business management. While some users have expressed concerns about scripting complexities, they appreciate the availability of tutorials and a supportive team to assist in customizing their needs. The general consensus leans towards a favorable view of Kaseya BMS's customer support and service capabilities, with users acknowledging the enhancements in employee time management and tracking.

### Project Management
Some users appreciate the comprehensive service desk module and integration with Kaseya VSA, highlighting the project module's effectiveness and top-level reporting capabilities. However, there are concerns raised about the shallow features of the project management function, limiting its effectiveness for multi-team and multi-project management. Despite attempts to enhance functionality organically, users find the project management capabilities of Kaseya BMS somewhat lacking in depth and usability.

### Workflow Automation
Some users find Kaseya BMS's workflow automation capabilities to be a bit challenging initially but become more manageable with increased usage. However, there are concerns about the integration with Kaseya VSA, with users noting the need for frequent resynchronization. Despite these challenges, overall business management has seen improvements in customer service through automated workflows, leading to better employee time management and tracking.

### Remote Monitoring and Management (RMM
Users appreciate Kaseya BMS for its efficient remote monitoring and management (RMM) features, highlighting its ease of use in locating and managing remote machines. The platform's ability to streamline tasks such as agent installation, script execution, patching, software deployment, and security configuration within a unified system has garnered positive feedback from users. The consensus among reviewers is that Kaseya BMS excels in providing comprehensive and user-friendly RMM functionalities, contributing to enhanced operational efficiency and system maintenance.

Kaseya BMS is a robust software that helps users track tickets from inception to resolution, streamlining ticket management and improving workflow efficiency. With the ability to track billable time for clients, Kaseya BMS enables users to manage their customers effectively and gain remote access. This software also allows users to set up customers in the system and manage internal users, contributing to the seamless handling of customer inquiries or issues. 

The integrations in Kaseya BMS are powerful and provide time savings as users progress down the road using it. The interface is sleek and client-friendly, simplifying communication between users and clients. Kaseya BMS has modules for everything, making it possible for users to run their company solely on this software. The cost of Kaseya BMS is affordable for medium-sized service desks of 200 users, saving money over other CRM options.

Users who need a way to track CRM info benefit from Kaseya BMS's powerful features. While the project tracking feature could use a bit of work, it still does its job managing tasks efficiently. Users can rely on exceptional customer support from the Kaseya team, who are always kind, patient, and knowledgeable. Overall, Kaseya BMS is worth considering for businesses looking for an efficient way to track their tickets and coordinate their workflows seamlessly.

Easy-to-use software: Reviewers have consistently found Kaseya BMS to be an easy-to-use and deploy software for managing machines. They appreciated the simplicity of its interface, which allowed them to figure out the basics without any instruction. Multiple users noted that they were able to manage and maintain their machines easily with Kaseya BMS.

Flexible APIs: Many reviewers praised the flexible APIs of Kaseya BMS, which made it easy to integrate with other tools. Users found it straightforward to organize client information and tickets by integrating accounting software and RMM tools into one system. The flexibility of the APIs was a key factor in making this possible.

Fast cadence of new feature development: Users have been impressed by the fast cadence of new feature development in Kaseya BMS. Several reviewers mentioned that they were looking forward to some of the latest features rolled out by Kaseya BMS team. This rapid pace has demonstrated a commitment to innovation on behalf of Kaseya BMS team, resulting in high satisfaction from users who appreciate staying ahead of trends and having access to cutting-edge technology.

Slow and lack of necessary features: 
Several users have expressed dissatisfaction with the software's performance, stating that it is slow at times and lacks certain necessary features. They also mentioned that feature requests take a long time to address, which makes it challenging for them to use the product efficiently.

Complicated billing process: 
Many reviewers found the billing process in Kaseya BMS quite complicated. The process involves approving billing items, creating invoices, choosing an invoice template, and sending them out to clients. Some users stated that this was too many steps involved in generating invoices.

Difficult workflow management: 
Some users have reported difficulty managing workflows within Kaseya BMS as there is no easy way to view them on the platform. This can be frustrating when trying to manage multiple projects simultaneously and has been acknowledged by several reviewers as a significant disadvantage of using this software.

Kaseya BMS is a solution that enables professional services and IT service providers to run their businesses, from ticketing, project management, quoting to billing, and more, in a single platform. BMS aims to eliminate human error with end-to-end billing automation for accurate and timely invoices every single time.

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Kaseya BMS

Professional Services Automation Software is a type of project management software for companies that need to plan, track, and invoice client projects. Beyond typical project management features like scheduling, task management, resource management, document management, and team collaboration, PSA tools also include features for generating quotes/estimates, invoicing, project & financial reporting, and otherwise communicating with clients.

Professional Services Automation

Kaseya is the leading provider of cloud-based IT management software. Kaseya solutions allow Managed Service Providers (MSPs) and IT organizations to efficiently manage IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower MSPs and mid-sized enterprises to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya is privately held with a presence in over 20 countries. To learn more, please visit http://www.kaseya.com.

Kaseya

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Professional Services Automation Software

Kaseya BMS

Overview

What is Kaseya BMS?