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Kaseya BMS is a robust software that helps users track tickets from inception to resolution, streamlining ticket management and improving …
Overview
What is Kaseya BMS?
Kaseya BMS is a solution that enables professional services and IT service providers to run their businesses, from ticketing, project management, quoting to billing, and more, in a single platform. BMS aims to eliminate human error with end-to-end billing automation…
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What is Kaseya BMS?
Kaseya BMS is a solution that enables professional services and IT service providers to run their businesses, from ticketing, project management, quoting to billing, and more, in a single platform. BMS aims to eliminate human error with end-to-end billing automation for accurate and timely invoices…
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What is ConnectWise PSA?
ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the…
Product Details
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What is Kaseya BMS?
Kaseya BMS Video
Kaseya BMS Integrations
Kaseya BMS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Kaseya BMS is a robust software that helps users track tickets from inception to resolution, streamlining ticket management and improving workflow efficiency. With the ability to track billable time for clients, Kaseya BMS enables users to manage their customers effectively and gain remote access. This software also allows users to set up customers in the system and manage internal users, contributing to the seamless handling of customer inquiries or issues.
The integrations in Kaseya BMS are powerful and provide time savings as users progress down the road using it. The interface is sleek and client-friendly, simplifying communication between users and clients. Kaseya BMS has modules for everything, making it possible for users to run their company solely on this software. The cost of Kaseya BMS is affordable for medium-sized service desks of 200 users, saving money over other CRM options.
Users who need a way to track CRM info benefit from Kaseya BMS's powerful features. While the project tracking feature could use a bit of work, it still does its job managing tasks efficiently. Users can rely on exceptional customer support from the Kaseya team, who are always kind, patient, and knowledgeable. Overall, Kaseya BMS is worth considering for businesses looking for an efficient way to track their tickets and coordinate their workflows seamlessly.
Easy-to-use software: Reviewers have consistently found Kaseya BMS to be an easy-to-use and deploy software for managing machines. They appreciated the simplicity of its interface, which allowed them to figure out the basics without any instruction. Multiple users noted that they were able to manage and maintain their machines easily with Kaseya BMS.
Flexible APIs: Many reviewers praised the flexible APIs of Kaseya BMS, which made it easy to integrate with other tools. Users found it straightforward to organize client information and tickets by integrating accounting software and RMM tools into one system. The flexibility of the APIs was a key factor in making this possible.
Fast cadence of new feature development: Users have been impressed by the fast cadence of new feature development in Kaseya BMS. Several reviewers mentioned that they were looking forward to some of the latest features rolled out by Kaseya BMS team. This rapid pace has demonstrated a commitment to innovation on behalf of Kaseya BMS team, resulting in high satisfaction from users who appreciate staying ahead of trends and having access to cutting-edge technology.
Slow and lack of necessary features: Several users have expressed dissatisfaction with the software's performance, stating that it is slow at times and lacks certain necessary features. They also mentioned that feature requests take a long time to address, which makes it challenging for them to use the product efficiently.
Complicated billing process: Many reviewers found the billing process in Kaseya BMS quite complicated. The process involves approving billing items, creating invoices, choosing an invoice template, and sending them out to clients. Some users stated that this was too many steps involved in generating invoices.
Difficult workflow management: Some users have reported difficulty managing workflows within Kaseya BMS as there is no easy way to view them on the platform. This can be frustrating when trying to manage multiple projects simultaneously and has been acknowledged by several reviewers as a significant disadvantage of using this software.