TrustRadius
Kaseya Virtual System Administrator (Kaseya VSA) is an extensible IT asset and remote administration platform from Kaseya, the IT management company, which enables remote monitoring and supports administrative tasks (patching, policy management, etc.).https://dudodiprj2sv7.cloudfront.net/product-logos/Je/he/ABAZ9TB16V0T.jpegKaseya VSA, great tool but could use some improvementsVSA is our primary monitoring and remote access system. It allows us to manage servers and workstations as well as remotely connect. This is used by myself and my service team daily. It addresses the obvious problem as an MSP of managing devices and assisting end users. VSA also assist with creating reports that are used to review hardware with clients.,Advanced scripting system, provides a great engine for building and deploying scripts to multiple computers and/or servers. Remote control features, utilize clipboard as well as copying files and other settings. Windows and third-party patching, push software updates as well as Windows Updates to servers and workstations.,Remote control is very slow. Both initiating connections and utilizing remote access is a bit slower than expected, and slower than competitors. Interface is a little clunky. It's sometimes hard to navigate and difficult to pickup for new users. Overall not very intuitive. Strange decisions for the backend code. In order to remotely connect once locating your agent, you must click on a small, unlabeled button on the far left. Hovering over the button is also how you review data, none of this is easy to pickup.,6,Very solid tool that provides a large ROI as far as cost to the service able to provide with the tools. Only negative jump is coming from a ConnectWise Automate world, remote control is significantly slower than ScreenConnect. Easy to implement scripting. This can drastically cut down on support calls and time wasted with manual labor.,ConnectWise Automate (formerly LabTech) and SolarWinds N-central,ConnectWise Automate (formerly LabTech), SolarWinds N-centralKaseya VSA - Powerful Network Operations Monitoring PlatformWe use Kaseya to Manage our clients' environment. Kaseya makes routine maintenance and management much simpler allowing us to proactively maintain and manage our clients' environments effectively.,Scripting - Very powerful scripting engine that allows us to update/install applications and maintain PC's and Servers. Policy Management - Globally configured policies allowing us to make changes to thousands of PC's quickly. Monitoring - Monitoring engine allows us to Proactively respond to alerts quickly minimizing downtime significantly. Patch Management - This module requires minimal effort to manage and maintain.,Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements. Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.,7,Positive ROI - Without a doubt the investment has paid for itself within the first 6 months.,Kaseya is a solid choiceOur IT department uses Kaseya VSA to support users throughout our company in our nearly 20 locations across the country. We can do more with Kaseya VSA than if we were physically seated at the machine and can complete nearly any operation silently without disturbing the users or disrupting productivity.,Remote access is fast and stable when needed to share a users session on a workstation. This allows us to directly see problems/errors, and directly witness what the user is trying to do when encountering problems. This is much more effective than relying on a users description of a technical issue. Endpoint support is available without the user ever knowing you're working on their machine. Whether you're transferring files or applying registry edits, they keep working while you work. Kaseya is always adding additional modules and interfaces with both internal and third party applications such as Veeam. Getting so much functionality in a single window makes our complex environment more simple to manage.,The only area I can see where a lot of room for improvement can be made is in scripting of Agent procedures. Making operations more modular and able to be assembled by technicians who might not be strong in a scripting environment would be helpful. In the mean time, Kaseya has an entire site and a whole team of developers who write Agent procedures for common tasks and make them available for free to all Kaseya VSA customers.,10,Kaseya pays for itself really quickly by being able to do more with less staff. Kaseya costs a whole lot less than an IT technician's salary!,,Veeam Backup & Replication, Malwarebytes, Webroot, HappyFox, Spiceworks, LeanKitKaseya VSA - it's ok..We use Kaseya VSA for patch rollouts for Windows systems, scripts to keep computers optimized and clean and to perform routine tasks and onboarding, and gathering information regarding system configuration. All of our 6 techs use it all day.,Quick at-a-glance specs and sorting of such of managed computers is really awesome. I really like the Agent Procedures "language" and sample procedures for building scripts for common tasks and program installation. When Live Connect works, its a convenient way to browse the system files and registry.,Live Connect is not very stable. Needs an update constantly and does not work until it is updated, even sometimes not after that. I've had to uninstall and reinstall LiveConnect many times. Patch management is not very intuitive. We've never been able to use the Chat function part of the Remote Control module. Keyboard shortcuts and macros don't pass through the LiveConnect remote control and restarting the computer through LiveConnect is awful. You get disconnected from the system before it even shuts down and sometimes the shutdown doesn't complete and there you are disconnected because presumably the LiveConnect service shuts down first. Sometimes scripts will just not run with no explanation.,6,I can't speak to the ROI impact as I am just a technician. I do know that we are moving away from Kaseya in a month or so - so that may answer that question.,ConnectWise Automate (formerly LabTech),ConnectWise Control (formerly ScreenConnect), TeamViewer, ConnectWise Manage, AutotaskKaseya VSA in a nutshellWe use Kaseya to automate patch management, audit equipment, and finish systems configs during the build process on all managed systems.,Applies specific settings to machines that match certain criteria Remotely run scripted procedures against monitored events in system event logs Maintains and audit and change records of all devices Manages machines across multiple active directory domains,Policy application & push. Currently all policies claim to not be current on 1000's of machines, when in fact they are. Re-running policy sync's across all devices daily is a huge tax on the system. Although this is strictly a cosmetic issue, because the policies are in fact correct & current, the dashboard lacks the ability to keep its' records straight. This has been a problem since version 6. Live connect. In earlier versions I could customize web links for end users, this feature was removed in 9.0, and has been raised to dev on multiple occasions. Under the current version only a max of 5 links appear, and they are customization by the end user. Patch policies need to include a simpler way to exclude patches. Like with WSUS its much simpler to have a policy that denies specific patches rather than creating a policy to allow everything with exceptions. When policies are changed every month with new patch cycles this is hard to manage. The Reporting feature lacks an intuitive interface. Its easier to write a query and run it on the back end in Microsoft reporting than use the built-in reporting feature. Procedure log interface needs to be created. When writing procedures and then testing them, I have to leave the procedure section and browse logs under audit, then return to procedures. Procedures that fail need to have additional logging, there is a lot of guess work when trying to understand why a procedure failed, this could be simplified by passing the powershell or dos failures directly into kaseya, instead of saying this line item failed. Procedures that fail under IF then statements, it would be better to state which line item failed when using if then statements instead of saying a script failed at the if then statement and not a line within the if then statement.,8,The biggest ROI is the reduction of engineering hours spent performing maintenance. We've reduced our hours by 75%.,Autotask, LogMeIn Central and WebEx Support Center,Nagios, Autotask
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Kaseya Virtual System Administrator (VSA)
20 Ratings
Score 8.2 out of 101
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Kaseya VSA Reviews

Kaseya VSA
20 Ratings
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Score 8.2 out of 101
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Derek Schroeder profile photo
November 25, 2018

Review: "Kaseya VSA, great tool but could use some improvements"

Score 6 out of 10
Vetted Review
Verified User
Review Source
VSA is our primary monitoring and remote access system. It allows us to manage servers and workstations as well as remotely connect. This is used by myself and my service team daily. It addresses the obvious problem as an MSP of managing devices and assisting end users. VSA also assist with creating reports that are used to review hardware with clients.
  • Advanced scripting system, provides a great engine for building and deploying scripts to multiple computers and/or servers.
  • Remote control features, utilize clipboard as well as copying files and other settings.
  • Windows and third-party patching, push software updates as well as Windows Updates to servers and workstations.
  • Remote control is very slow. Both initiating connections and utilizing remote access is a bit slower than expected, and slower than competitors.
  • Interface is a little clunky. It's sometimes hard to navigate and difficult to pickup for new users.
  • Overall not very intuitive. Strange decisions for the backend code. In order to remotely connect once locating your agent, you must click on a small, unlabeled button on the far left. Hovering over the button is also how you review data, none of this is easy to pickup.
It is still one of the industry's largest RMM tools. It still boasts all of the necessary features to complete in today's world. Any MSP can perform their services with the product and be happy with it. Once learning the clunky interface and not-so-intuitive design, the software is extremely effective. Would still recommend the software as an optional vendor to MSPs.
Read Derek Schroeder's full review
Richard Trivedi profile photo
March 01, 2018

Review: "Kaseya VSA - Powerful Network Operations Monitoring Platform"

Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Kaseya to Manage our clients' environment. Kaseya makes routine maintenance and management much simpler allowing us to proactively maintain and manage our clients' environments effectively.
  • Scripting - Very powerful scripting engine that allows us to update/install applications and maintain PC's and Servers.
  • Policy Management - Globally configured policies allowing us to make changes to thousands of PC's quickly.
  • Monitoring - Monitoring engine allows us to Proactively respond to alerts quickly minimizing downtime significantly.
  • Patch Management - This module requires minimal effort to manage and maintain.
  • Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
  • Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
It is well suited for IT companies / Managed Service Providers and medium to large enterprises.
Read Richard Trivedi's full review
Racey Cave profile photo
March 01, 2018

Kaseya VSA Review: "Kaseya is a solid choice"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our IT department uses Kaseya VSA to support users throughout our company in our nearly 20 locations across the country. We can do more with Kaseya VSA than if we were physically seated at the machine and can complete nearly any operation silently without disturbing the users or disrupting productivity.
  • Remote access is fast and stable when needed to share a users session on a workstation. This allows us to directly see problems/errors, and directly witness what the user is trying to do when encountering problems. This is much more effective than relying on a users description of a technical issue.
  • Endpoint support is available without the user ever knowing you're working on their machine. Whether you're transferring files or applying registry edits, they keep working while you work.
  • Kaseya is always adding additional modules and interfaces with both internal and third party applications such as Veeam. Getting so much functionality in a single window makes our complex environment more simple to manage.
  • The only area I can see where a lot of room for improvement can be made is in scripting of Agent procedures. Making operations more modular and able to be assembled by technicians who might not be strong in a scripting environment would be helpful. In the mean time, Kaseya has an entire site and a whole team of developers who write Agent procedures for common tasks and make them available for free to all Kaseya VSA customers.
Kaseya is a powerful for multiplier. If you're trying to support a large number of endpoints and a substantial number of users with a small IT team, Kaseya is the way to go. Kaseya makes one technician able to do what would otherwise take several people and is well worth the investment.
Read Racey Cave's full review
James Buchholz profile photo
March 06, 2018

User Review: "Kaseya VSA - it's ok.."

Score 6 out of 10
Vetted Review
Verified User
Review Source
We use Kaseya VSA for patch rollouts for Windows systems, scripts to keep computers optimized and clean and to perform routine tasks and onboarding, and gathering information regarding system configuration. All of our 6 techs use it all day.
  • Quick at-a-glance specs and sorting of such of managed computers is really awesome.
  • I really like the Agent Procedures "language" and sample procedures for building scripts for common tasks and program installation.
  • When Live Connect works, its a convenient way to browse the system files and registry.
  • Live Connect is not very stable. Needs an update constantly and does not work until it is updated, even sometimes not after that. I've had to uninstall and reinstall LiveConnect many times.
  • Patch management is not very intuitive.
  • We've never been able to use the Chat function part of the Remote Control module.
  • Keyboard shortcuts and macros don't pass through the LiveConnect remote control and restarting the computer through LiveConnect is awful. You get disconnected from the system before it even shuts down and sometimes the shutdown doesn't complete and there you are disconnected because presumably the LiveConnect service shuts down first.
  • Sometimes scripts will just not run with no explanation.
Good for gathering information about hardware/software of a system, for installing and managing antivirus. Good for running common tasks or installing common programs.
Not good for logging into a computer remotely.
Read James Buchholz's full review
Christopher Jon Olesch Jr. profile photo
March 06, 2018

User Review: "Kaseya VSA in a nutshell"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Kaseya to automate patch management, audit equipment, and finish systems configs during the build process on all managed systems.
  • Applies specific settings to machines that match certain criteria
  • Remotely run scripted procedures against monitored events in system event logs
  • Maintains and audit and change records of all devices
  • Manages machines across multiple active directory domains
  • Policy application & push. Currently all policies claim to not be current on 1000's of machines, when in fact they are. Re-running policy sync's across all devices daily is a huge tax on the system. Although this is strictly a cosmetic issue, because the policies are in fact correct & current, the dashboard lacks the ability to keep its' records straight. This has been a problem since version 6.
  • Live connect. In earlier versions I could customize web links for end users, this feature was removed in 9.0, and has been raised to dev on multiple occasions. Under the current version only a max of 5 links appear, and they are customization by the end user.
  • Patch policies need to include a simpler way to exclude patches. Like with WSUS its much simpler to have a policy that denies specific patches rather than creating a policy to allow everything with exceptions. When policies are changed every month with new patch cycles this is hard to manage.
  • The Reporting feature lacks an intuitive interface. Its easier to write a query and run it on the back end in Microsoft reporting than use the built-in reporting feature.
  • Procedure log interface needs to be created. When writing procedures and then testing them, I have to leave the procedure section and browse logs under audit, then return to procedures.
  • Procedures that fail need to have additional logging, there is a lot of guess work when trying to understand why a procedure failed, this could be simplified by passing the powershell or dos failures directly into kaseya, instead of saying this line item failed.
  • Procedures that fail under IF then statements, it would be better to state which line item failed when using if then statements instead of saying a script failed at the if then statement and not a line within the if then statement.
Since the Kaseya VSA module is very specific in what it covers, this module is well suited for patch management, script automation, third-party updates, and device state statuses. I honestly cannot think of reasons for why it would not be appropriate. It excels at automating scheduled procedures (a lot better than SCCM).

Where Kaseya runs short is in their product support. They lack the understanding of their product, I end up solving most of my problems even after opening tickets. They also like to close tickets that are still in progress, as well as open multiple tickets for the same issue.
Read Christopher Jon Olesch Jr.'s full review
Vincent Capra profile photo
April 24, 2017

Kaseya VSA Review: "A must have for MSPs"

Score 9 out of 10
Vetted Review
Reseller
Review Source
We are a managed service provider and Kaseya VSA allows us to manage all areas of our managed services under one window. This system allows me to manage everything from backup, security, and maintenance from one system. We have over 500 endpoints on the system that we manage. Without VSA we would have to manage every system individually.
  • Integrate security software such as Malwarebytes enterprise and Kaspersky Enterprise and allow you to manage these systems for many companies under one window.
  • VSA has a great backup system built into it. We have the ability to backup endpoints to our secure cloud without a VPN.
  • Scripting is very easy with VSA. We set up maintenance scripts to run on all our desktop endpoints. The system comes with some great scripts out of the box and the website has many more scripts you can use.
  • VSA support has fallen short in the past. Tickets with Kaseya support take a long time to get completed.
  • Some plugins within the system (that Kaseya own) always have issues and have to be re-installed.
  • I wish the system had a time billing option (without buying add-on).
If you manage workstations and servers this is a must have. We have cut down our labor on monitoring and maintenance. We manage many companies through this system. We don't need any special connections to the companies we manage.
Read Vincent Capra's full review
Isaac Beyda profile photo
April 15, 2016

Kaseya VSA: "Isaac's Review."

Score 8 out of 10
Vetted Review
Verified User
Review Source
Our company uses Kaseya VSA mostly throughout the entire company to remote access PCs and servers. It addresses problems where users are having issues doing certain things, then we can remote into their PCs and fix that for them. Also, when we need to do maintenance on servers, we can use this tool for that.
  • Agent Procedure Scripts.
  • Pushing out Anti Virus and Anti Malware.
  • Remote Controlling PC's and Servers.
  • Better Support for Remote Access (less disconnections).
  • Support for Live Connect through Google Chrome.
Kaseya VSA is well suited with the fact that you can push out anti virus, anti malware, or even scripts to a number of machines and not just one at a time. It is less appropriate, where I occasionally get thrown off of a remote session with a user.
Read Isaac Beyda's full review

Kaseya VSA Scorecard Summary

About Kaseya VSA

Kaseya Virtual System Administrator (Kaseya VSA) is an extensible IT asset and remote administration platform from Kaseya, the IT management company, which enables remote monitoring and supports administrative tasks (patching, policy management, etc.).

Kaseya VSA Technical Details

Operating Systems: Unspecified
Mobile Application:No