Kaseya VSA

We looked at several options besides Kaseya in the beginning of our research process. We preferred the layout, support, and overall feature rich platform of Kaseya to some of their competitors. We also liked the ability to grow with Kaseya as needed and the ability to add modules for additional functionality in the future should be see the need.

We used to use Netop for many years prior to Kaseya. The main reason that we switched was because with staff working from home we needed a cloud based solution and Netop required gateway servers or PIN servers to be configured in order to be able to access those staff while at home. Kaseya's solution only required that a small endpoint be installed on each of the systems. Netop was great when all of the assets were within the same network but past that it was far more difficult and costly to configure for what we needed.

What's Up Gold is more of a monitoring application and very good at that, but doesn't have the management tools that VSA provides. It requires additional applications and you lose the "single pane of glass" concept.

ConnectWise, at the time we looked at the product, did not have nearly as robust of a set of automation tools. Kaseya VSA's integration with a number of popular applications seemed better developed.

To me, once past the learning curve, it's much easier to use than ConnectWise. It's not something I have to constantly baby.

We moved away from NinjaRMM for support of PowerShell scripting and APIs. Overall, the experience with NinjaRMM, though limited in features, was tenfold better than our experience with VSA.

We have been desiring strongly to move away from VSA to N-Central (having been provided a full demo that we installed on our cloud infrastructure) but have been unable to do so due to Kaseya's draconian contract policies.

It's important to note that NinjaRMM was allowing us to go month-to-month and switching to Kaseya VSA was one of the worst business decisions I ever made.

It's equally important to note that, if you are considering Kaseya VSA, you will be locked into a 3-year contract that is nearly impossible to escape from once the documents are signed. SolarWinds N-central only requires a 1-year contract and then has month-to-month billing available.

I can provide no good reason for anyone to consider Kaseya VSA when there are dozens of better systems out there to choose from.

Kaseya is the worst remote desktop software I have ever used. I could never understand why I constantly was unable to connect to our remote desktops. Not being able to do my work, the lackluster customer service, and the constant complaints from my workers is the reason why we switched to using Splashtop instead. TeamViewer is used as our "backup" service in case our primary desktop service isn't working, and we had to resort to TeamViewer many times when we were using Kaseya.

ConnectWise didn't offer all of the features that we required and was more expensive than VSA.

Kaseya is cheaper compared to Continuum RMM solutions, and also has a better feature set of tools. The reporting has more customization than what continuum offers.

ConnectWise also looks great, but we are invested in Kaseya and plan to stay.

I think that one of the best features Kaseya has over the other tools I mentioned is more maturity and expertise in the area, so you have a good support and good know-how in the network. It also works in most use environments.

Price over features beats out all others, every time.

We have tried many other systems: Pulseway, Ninja RMM, Solarwinds and none of these other systems comes close to the ability of Kaseya VSA.

Automate is by far more customizable and affordable, a lot of our pain points in Kaseya are addressed with Automate. In our case, we have used Kaseya since 2012-2013 and have started migrating our customers to Automate in the past year.

VSA is easily on par with SolarWinds N-central but ConnectWise Automate is the best tool out there for RMM. Automate shares some of the clunky interface that VSA has, but it is extremely fast and reliable. N-Central has the best organization of the three, it is very easy to understand and use.

The way LabTech integrates with ScreenConnect and TeamViewer is just SO much better than Kaseya.
I feel like Kaseya is a bit more intuitive though as opposed to LabTech that you should probably get some real training for.
Scripting in LabTech is more reliable. I've never had a script just not run in LabTech like I have in Kaseya.

Both SolarWinds & Autotask appears to have a better user community, but they have the same issue with out of the box scripts (non-existent). With Kaseya, I can write everything in PowerShell, dos, vb, java, and then have Kaseya execute across applicable devices. In fairness, its been a year since we compared Autotask, and I cannot find my notes on why we axed Autotask (I do remember that there were very critical components missing by Autotask).

When comparing to remote desktop, [LogMeIn and WebEx specifically] I actually prefer Kaseya's Live Connect remote desktop over all others.

It has been a long time since I tested competitors so it would not be fair for me to compare existing version of Kaseya with older versions of the products I have tested int he past. It is very hard to change and I am very Happy with Kaseya therefor no intentions of testing other products.

There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!

For the price point and resources we get with Kaseya IT Center it is a tour de force.

They're both complicated to get the incremental value out of the tools.

We decided to go with Kaseya over LabTech back in 2012 because the product was far more advanced. I don't know how LabTech stacks up now.

Nothing for the user to install or a website to log into. It's already running on the machine. It's by far the better product.

Kaseya is not as good as LabTech but gives you great bang for your buck. I would recommend it to anyone trying to achieve a proactive approach to network monitoring.

Kaseya gives you the capability of doing multiple things within one system. Other systems for example LogMeIn has great remote control but that is the only thing it provides. Kaseya lets you do a numerous amount of things through it and they just keep adding to it. I love Kaseya.