Kaseya VSA

Overview

Recent Reviews

Kaseya VSA

10 out of 10
May 23, 2022
We use Kaseya VSA to manage workstation/server endpoint software, updates, reboot cycles, and use it for remote connectivity - interactive …
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Kaseya...more like KaseNO!

3 out of 10
March 30, 2020
Kaseya VSA was used by my company to remotely monitor our products that were installed in various locations around the world. It was …
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Kaseya VSA Review

9 out of 10
October 04, 2019
Kaseya in the role of system administration helps us to manage all our user's computers around all our local and remote locations and keep …
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Awards

TrustRadius Award Top Rated 2018

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Pricing

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What is Kaseya VSA?

Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and…

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  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is NinjaOne (formerly NinjaRMM)?

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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Product Details

What is Kaseya VSA?

Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.

Kaseya VSA Video

Introduction to Endpoint Management with Kaseya VSA

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Reviews and Ratings

 (84)

Ratings

Reviews

(1-25 of 29)
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May 23, 2022

Kaseya VSA

Score 10 out of 10
Vetted Review
Verified User
Review Source
Kaseya VSA has allowed us to manage all of our workstations anywhere they are, regardless of connection. Support has been able to pivot from on-prem to remote without missing a beat during the pandemic. The ability to reach remote users' systems via desktop sharing, file explorer & remote command lines using powershell have been instrumental for our team to be able to react to clients' needs when they need it most.
Score 8 out of 10
Vetted Review
Verified User
Review Source
In a business where you are deploying software to many endpoints this would be a good solution to have. Also if you are in the market for a platform that does allow for growth and additional tools that may be beneficial through purchasing modules. Granular control of endpoints and data from those endpoints is easy to gather through this platform. I do not think this solution is optimal for a smaller business.
Score 9 out of 10
Vetted Review
Verified User
Review Source
If you are managing more than 50 workstations and servers, Kaseya VSA can help lighten the load and save a lot of time. Time is money and Kaseya helps save by giving technicians almost instant access to the users to troubleshoot. Our technicians are also able to automate patching and antivirus tasks all from within the Kaseya VSA.
Michael Kerzner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller
Review Source
Kaseya VSA is very well suited for an MSPs needs. It helps to remotely manage multiple customers and makes it very easy to segregate clients into groups. The remote connections to workstation and server consoles is very quick, with very little lag. If you have a need to manage multiple customers or multiple systems at single customer, Kaseya VSA has everything you need.
Score 10 out of 10
Vetted Review
Verified User
Review Source
This package is well suited for businesses of any size that needs a method of connecting to systems on or off the network. This is one of the few packages that doesn't require the end user to provide permission before allowing the techs to connect which is what my agency needed as we have a majority of our systems are used by "general public" that walk in our doors and if they are doing something that they are not supposed to it would be unlikely that they would grant permission for us to access the systems.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Kaseya VSA is very well suited for remote monitoring and management, particularly when multiple organizations are involved. Once mastered, the agent procedures produce a high degree of automation that can free up a technician's time. Kaseya VSA provides something very close to a single pane of glass experience.

Kaseya VSA can be expensive for smaller IT support groups and has a learning curve that may take time to master effectively. I would not recommend this for very small managed service providers or internal IT support groups.
Hunter Bonner | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
It is well suited for an MSP that has at least 10 or more regularly paying clients. These would be clients like on a maintenance contract. It is less appropriate for the person running a side gig in IT support.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Kaseya VSA is a great solution for any MSP. Startups can use the hosted edition. We use the on-prem edition. It gets you up and running with the basics very quickly. As you learn more about the platform you can expand your offerings. Kaseya VSA is also a great fit for mid to large networks that need a reliable, secure remote support platform with patch management.
Ben Blissett | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Reseller
Review Source
If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not.

Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
Score 3 out of 10
Vetted Review
Verified User
Review Source
If you are looking for remote desktop software, I think there are much better options available on the market. I think for someone just starting out, the UI is very inaccessible. There are buttons everywhere, a lot of the features are only visible when you hover over a small icon, etc. The only thing I think Kaseya can potentially win over is if you like having the UI be filled with lots of information.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Kaseya is great if you have an MSP division or require remote monitoring and maintenance of your, or your customers', IT infrastructure. Kaseya provides great tools to enable you to improve the reliability of any IT infrastructure. It then provides, and will show you, areas where repetitive problems arise, and helps you eliminate those areas to improve reliability.
October 21, 2019

Best in class

John Kistler | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
Since we use it to manage our customer's networks, we are always pushing for more robust technology that gives us greater visibility into the network, and the Kaseya acquisition of IT Glue really helped that goal.
Score 9 out of 10
Vetted Review
Verified User
Review Source
If you have a company with a lot of employees/hardware, VSA is a great tool. It provides an easy way to manage everyone's machines. You can easily remotely connect/restart/manage computers on and off your network. The Kaseya agent allows for an easy way to manage computers that aren't on your network. Pushing out software updates in very easy. If you have a small company with not a ton of machines, it might not be as beneficial.
Score 7 out of 10
Vetted Review
Verified User
Review Source
This can be a very expensive tool. You pay this on a yearly based and cannot remove an agent at any time other than at your annual renewal date. If your agents fluctuated a lot, this could be expensive. They have a lot of plugins but not all work great, mostly in that everything is based for on-premise and not the hosted version. This is still a great product for the management server companies out there.
Derek Schroeder | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
It is still one of the industry's largest RMM tools. It still boasts all of the necessary features to complete in today's world. Any MSP can perform their services with the product and be happy with it. Once learning the clunky interface and not-so-intuitive design, the software is extremely effective. Would still recommend the software as an optional vendor to MSPs.
Christopher Jon Olesch Jr. | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Since the Kaseya VSA module is very specific in what it covers, this module is well suited for patch management, script automation, third-party updates, and device state statuses. I honestly cannot think of reasons for why it would not be appropriate. It excels at automating scheduled procedures (a lot better than SCCM).

Where Kaseya runs short is in their product support. They lack the understanding of their product, I end up solving most of my problems even after opening tickets. They also like to close tickets that are still in progress, as well as open multiple tickets for the same issue.
Racey Cave | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Kaseya is a powerful for multiplier. If you're trying to support a large number of endpoints and a substantial number of users with a small IT team, Kaseya is the way to go. Kaseya makes one technician able to do what would otherwise take several people and is well worth the investment.
February 20, 2018

Kaseya IT Center

Mark Sauer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It works well for remote desktop management. Our IT staff is very lean, and I don't have IT staff at all locations. Kaseya enables us to remotely support distant sites easily. It would not make sense if all resources were locally supported.