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Overwhelming VSA Package: Several users have expressed that the VSA package is overwhelming and could benefit from a better GUI. They feel …
Overview
What is Kaseya VSA?
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library,…
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Popular Features
- Policy-based automation (11)8.989%
- Patch Management (11)7.474%
- Remote monitoring (12)5.858%
- Network device monitoring (12)5.353%
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What is Kaseya VSA?
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and…
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- Premium Consulting/Integration Services
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Alternatives Pricing
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ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
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XEOX is a cloud-based remote management and monitoring solution that includes optimized patch management, integrated remote access, software deployment, and IT asset management. It is used to centrally manage the IT landscape of all computers and servers within organizations, and keeps track of…
Product Demos
Kaseya VSA Ransomware July 2021
YouTube
IT Automation With Kaseya VSA Saves Time and Increases Productivity
YouTube
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Product Details
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- Tech Details
What is Kaseya VSA?
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.
Kaseya VSA Video
Introduction to Endpoint Management with Kaseya VSA
Kaseya VSA Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(109)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users recommend exploring alternative options. They advise organizations to thoroughly evaluate their needs and research different solutions before making a decision. This recommendation reflects the recognition that Kaseya may not be the best fit for every organization and encourages users to explore alternative options.
Users suggest focusing on specific needs. To avoid feeling overwhelmed by the extensive list of features, users recommend focusing on the specific tools and functionalities needed from Kaseya. This recommendation emphasizes the importance of identifying the key requirements of an organization and selecting a solution that aligns with those needs.
Users advise investing time in learning and support. Several users highlight the importance of leveraging resources like Kaseya University for thorough understanding of the system. They also recommend becoming proficient in the scripting language used for remote system management. Additionally, users express the need for better sales support and assistance from Kaseya, suggesting that investing time in learning and seeking dedicated expertise can help maximize the benefits of using the tool.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
May 23, 2022
Kaseya VSA
We use Kaseya VSA to manage workstation/server endpoint software, updates, reboot cycles, and use it for remote connectivity - interactive desktop/files. We've also found great value is VSA's ability to update/manage/deploy applications very quickly and seamlessly using pre-defined application lists. However, one of the best features is the ability to execute remote commands - powershell or Windows CMD, quietly, remotely. This is a very powerful feature to use, especially when troubleshooting.
- Remote client connections
- Provide a single pane of glass for all systems' update statuses, rollouts, and approvals
- Remote command line options
- The interface can be a little sluggish at times
- There is no option that I've seen to connect to an IdP
- We've seen occasional double entries of agents, there doesn't appear to be any mechanism to prevent this.
- Remote connectivity
- Patching of the OS and the ability to control reboot cycles
- Patching of third part applications
- Remote command line access using CMD or PShell
- We haven't measured the ROI directly, however, the reduction of time to complete support issues has been noticeable
October 26, 2021
Kaseya is a solid platform that does a lot right and offers nearly any functionality needed through modules
We have predominately used Kaseya to serve the purpose of mass software deployment, patching, and retrieving information on workstations and endpoints. We have used this across the spectrum company-wide for all of our locations and devices. It has allowed us much more flexibility and efficiency in our interactions with our endpoints and users.
- Allow for mass deployment of software
- Allow for easier third party software patching
- Remote sessions onto client machines
- Gathering an aggregate of computer information from endpoints
- Security, or lack thereof from cyber attacks
- Many features should come standard but require purchasing add-on modules
- Better network monitoring tools built into base platform
- Ability to deliver patches and control third party applications
- Ability to have single pane management for technicians
- Ability to push out mass software deployments
- It has increased the efficiency of operational tasks for our technicians
- It has change the speed at which we are able to deploy updates and software patches
- It caused us to spend additional money on more security tools due to concern from breaches
We looked at several options besides Kaseya in the beginning of our research process. We preferred the layout, support, and overall feature rich platform of Kaseya to some of their competitors. We also liked the ability to grow with Kaseya as needed and the ability to add modules for additional functionality in the future should be see the need.
September 20, 2021
Kaseya VSA helps to save time and money allowing your technicians to do real tech work.
We use Kaseya VSA as our jack-of-all-trades RMM platform for all of our clients. Kaseya VSA makes it very easy to manage multiple workstations and servers all within a single-pane of glass. Kaseya VSA helps us save a lot of time that would be otherwise wasted by helping our techs automate repetitive tasks.
- Remote monitoring for multiple conditions
- Very easy to connect to users remotely to help troubleshoot
- Kaseya VSA lets our technicians access the command prompt from the VSA so we can run commands without bothering the logged in user
- Reports are complicated and hard to build
- Support takes a while to respond
- The user interface is very outdated and could use a dark mode
- The ability to run scripts and tasks from the VSA without disturbing the logged in user
- Quickly connect to a remote session to troubleshoot with users
- Built-in antivirus that is manged via the VSA
- Kaseya helps business save money by saving time for the technicians. Automating tasks and scripts via the VSA saves time.
- The ability to have the antivirus built-in to the VSA aloows us to save more time quickly deploying, scanning, and remediating threats.
September 15, 2021
Kaseya VSA helps to save time and money by allowing you to manage multiple endpoints within a single pane of glass.
We are an MSP (Managed Services Provider) and as an MSP, we have a need to mange multiple clients remotely. Kaseya VSA allows us to monitor workstations and servers and gives us quick access to remote sessions to troubleshoot. Kaseya VSA also helps us automate things like patching, and antivirus scans and updates.
- Workstation and server monitoring
- Workstation and server patching and updating
- Antivirus updating, scanning, remediation
- Easy to create and run procedures on multiple systems simultaneously
- The UI is very dated
- Support is tough to get a hold of quickly
- Support for more antivirus vendors within the VSA would be nice
- Agents fail frequently which creates false-positive offline alerts
- Remote connection to and monitoring of workstations and servers
- Automated patching and reboots post patching
- Automated antivirus updates and threat remediation
- Thorough reporting
- Kaseya VSA is a bit on the pricey side, but will save you countless man-hours in the log run. It is very helpful to be able to quickly connect to a system to troubleshoot.
- The ability to manage your RMM and Antivirus within a single-pane of glass saves a lot of time that could be better user by technicians.
- The ability to monitor for predictive hard disk failures, hard drives low on space, and and a slew of other things will save money over time.
July 09, 2021
Kaseya VSA--Automate everything!
We are an MSP and use Kaseya VSA to monitor and manage our entire client base. It provides our techs with an integrated set of tools for anti-virus and anti-malware, a range of backup applications, patch management, and the creation and implementation of policies. We are able to automate many of the typical tasks performed by a technician and support a larger customer base effectively.
- Automation of common tasks through procedures that can be scheduled or triggered
- Remote control of systems in a secure manner
- Integration with a number of applications that add functionality to the base product
- Works well in co-managed IT environments
- Requires an investment of time to learn to use many of the product's features
- No way to hide or remove modules that are not used by our organization
- Over time, the application can become bloated with older, out of date, values, procedures, and settings. These require some time and effort to clean out.
- Automated monitoring and alerts of our customer end points
- Remote control of client desktops
- Automation of recurring tasks, such as backups and patch management
- Kaseya VSA's automation has allowed more client support with fewer technicians, resulting in a cost saving for us.
- The broad range of features differentiates us from much of our competition. We've won quite a few deals as a result of the services we can provide.
- The learning curve for new hires limits their effectiveness until they master the application.
What's Up Gold is more of a monitoring application and very good at that, but doesn't have the management tools that VSA provides. It requires additional applications and you lose the "single pane of glass" concept.
ConnectWise, at the time we looked at the product, did not have nearly as robust of a set of automation tools. Kaseya VSA's integration with a number of popular applications seemed better developed.
ConnectWise, at the time we looked at the product, did not have nearly as robust of a set of automation tools. Kaseya VSA's integration with a number of popular applications seemed better developed.