TrustRadius Insights
Overwhelming VSA Package: Several users have expressed that the VSA package is overwhelming and could benefit from a better GUI. They feel …
Overview
What is Kaseya VSA?
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library,…
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Popular Features
- Policy-based automation (11)8.989%
- Patch Management (11)7.474%
- Remote monitoring (12)5.858%
- Network device monitoring (12)5.353%
Pricing
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What is Kaseya VSA?
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is ConnectWise Automate?
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
What is XEOX?
XEOX is a cloud-based remote management and monitoring solution that includes optimized patch management, integrated remote access, software deployment, and IT asset management. It is used to centrally manage the IT landscape of all computers and servers within organizations, and keeps track of…
Product Demos
Kaseya VSA Ransomware July 2021
YouTube
IT Automation With Kaseya VSA Saves Time and Increases Productivity
YouTube
Features
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Product Details
- About
- Tech Details
What is Kaseya VSA?
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.
Kaseya VSA Video
Introduction to Endpoint Management with Kaseya VSA
Kaseya VSA Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(109)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users recommend exploring alternative options. They advise organizations to thoroughly evaluate their needs and research different solutions before making a decision. This recommendation reflects the recognition that Kaseya may not be the best fit for every organization and encourages users to explore alternative options.
Users suggest focusing on specific needs. To avoid feeling overwhelmed by the extensive list of features, users recommend focusing on the specific tools and functionalities needed from Kaseya. This recommendation emphasizes the importance of identifying the key requirements of an organization and selecting a solution that aligns with those needs.
Users advise investing time in learning and support. Several users highlight the importance of leveraging resources like Kaseya University for thorough understanding of the system. They also recommend becoming proficient in the scripting language used for remote system management. Additionally, users express the need for better sales support and assistance from Kaseya, suggesting that investing time in learning and seeking dedicated expertise can help maximize the benefits of using the tool.
Attribute Ratings
Reviews
(1-25 of 29)Companies can't remove reviews or game the system. Here's why
May 23, 2022
Kaseya VSA
- We haven't measured the ROI directly, however, the reduction of time to complete support issues has been noticeable
October 26, 2021
Kaseya is a solid platform that does a lot right and offers nearly any functionality needed through modules
- It has increased the efficiency of operational tasks for our technicians
- It has change the speed at which we are able to deploy updates and software patches
- It caused us to spend additional money on more security tools due to concern from breaches
September 20, 2021
Kaseya VSA helps to save time and money allowing your technicians to do real tech work.
- Kaseya helps business save money by saving time for the technicians. Automating tasks and scripts via the VSA saves time.
- The ability to have the antivirus built-in to the VSA aloows us to save more time quickly deploying, scanning, and remediating threats.
September 15, 2021
Kaseya VSA helps to save time and money by allowing you to manage multiple endpoints within a single pane of glass.
- Kaseya VSA is a bit on the pricey side, but will save you countless man-hours in the log run. It is very helpful to be able to quickly connect to a system to troubleshoot.
- The ability to manage your RMM and Antivirus within a single-pane of glass saves a lot of time that could be better user by technicians.
- The ability to monitor for predictive hard disk failures, hard drives low on space, and and a slew of other things will save money over time.
September 09, 2021
Kaseya VSA your answer to remote connectivity
- VSA has allowed the IT department to be able to work from home instead of having to be in the office 5 days a week.
- The reduction on travel times and expenses has greatly be reduced.
- Being able to have remote connectivity and patch/software management in the same package has allowed us to save money by not having to pay for a separate package to perform those tasks.
July 09, 2021
Kaseya VSA--Automate everything!
- Kaseya VSA's automation has allowed more client support with fewer technicians, resulting in a cost saving for us.
- The broad range of features differentiates us from much of our competition. We've won quite a few deals as a result of the services we can provide.
- The learning curve for new hires limits their effectiveness until they master the application.
April 29, 2021
Kaseya VSA - What you are looking for in an RMM suite.
- Overall, it has helped us jump from using a patchwork of tools. Consolidation is welcomed.
- Because of the above point, it's saving us on wasted time.
February 04, 2021
Kaseya VSA is the right choice for your MSP
- Big savings in reduced drive time.
- More efficient use of technician time.
- Automated procedures require no technician time once properly configured.
- Negative: Consistent lack of functionality.
- ROI: Negative. Have had to dispatch technicians many times when we wouldn't have had to if the software functioned properly.
- Support: We've been yanked around for the better part of 8 months now with broken software and support has only marginally attempted to resolve known issues despite how many complaints we've submitted.
- EULA: Account management has been entirely unwilling to pause/reduce billing or allow us to leave our 3-year contract despite how the software consistently causes more problems than it solves.
- Positive: On the rare occasion when the software allows us to connect without breaking keyboard support, it functions well.
March 30, 2020
Kaseya...more like KaseNO!
- Kaseya has wasted many hours of our engineers' time trying to troubleshoot the connection issues.
- Kaseya has made us extremely grateful for the remote desktop software we switched to (Splashtop).
November 18, 2019
VSA is great at improving IT infrastructure reliability
- ROI with Kaseya Virtual System Administrator (VSA) has been great since our and our customer's IT infrastructure reliability has greatly improved.
- Better utilization of IT resources.
- Enabled us to sell another service by enabling us to start an RMM division and generate additional revenue.
November 15, 2019
Get Kaseya to improve your IT infrastructure!
- We have been able to improve our IT operations by looking at problem areas and eliminating those problem areas to improve reliability.
- Since our, and our customers', IT operations have become more reliable, this has cut down the time our IT staff dedicates to fixing issues, and enables us to focus on other IT projects.
- Kaseya has covered all of our business objectives, and also went beyond.
October 21, 2019
Best in class
- It's crucial to our business.
- With IT Glue and BMS, Kaseya is really becoming the best tool out there.
October 04, 2019
Kaseya VSA Review
- Simplified the service desk.
- Security analysis is not the best.
September 24, 2019
Budget friendly but with high-end features.
- Great profit margins were seen year-over-year.
July 30, 2019
VSA great tool for ease and piece of mind
- Allows our servers to stay clean of viruses, allowing consultants to do work
- Allows us to remotely access servers we need
July 19, 2019
Kaseya VSA is the best!
- Saved us time with respect to patch management.
- Able to manage many more systems.
March 11, 2019
Kaseya VSA is not for everyone
- Patch management is a big issue for us. It doesn’t work well and it’s time-consuming.
- Customer service's response times when we needed to increase agent counts have been extremely slow, and this has affected our ability to onboard customers at times
- Plugins for Avast or other popular antivirus programs for the hosted VSA is not available. You need to manage anything that is not Malwarebytes or Kaspersky on its own web portal.
November 26, 2018
Kaseya VSA, great tool but could use some improvements
- Very solid tool that provides a large ROI as far as cost to the service able to provide with the tools.
- Only negative jump is coming from a ConnectWise Automate world, remote control is significantly slower than ScreenConnect.
- Easy to implement scripting. This can drastically cut down on support calls and time wasted with manual labor.
March 06, 2018
Kaseya VSA - it's ok..
- I can't speak to the ROI impact as I am just a technician. I do know that we are moving away from Kaseya in a month or so - so that may answer that question.
March 06, 2018
Kaseya VSA in a nutshell
- The biggest ROI is the reduction of engineering hours spent performing maintenance. We've reduced our hours by 75%.
- Positive ROI - Without a doubt the investment has paid for itself within the first 6 months.
March 01, 2018
Kaseya is a solid choice
- Kaseya pays for itself really quickly by being able to do more with less staff. Kaseya costs a whole lot less than an IT technician's salary!
March 01, 2018
An Honest Review of Kaseya IT Center
- Monitoring Systems under one pane of glass
- Alert notification
- Asset and Software Management
- Ad Hoc, and Canned Reports
- Software Deployment
- System monitoring
- System Patching
February 20, 2018
Kaseya IT Center
- We can maintain a lean staff and still deliver adequate customer service
- Reports provide useful insight and software auditing
- Other than basic functions like remote control, Kaseya requires training to get incremental value from the software
- The user interface is not clean and intuitive all the time, unless you have invested in Kaseya Training.