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Kaseya VSA

Kaseya VSA

Overview

What is Kaseya VSA?

Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library,…

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Recent Reviews

TrustRadius Insights

Overwhelming VSA Package: Several users have expressed that the VSA package is overwhelming and could benefit from a better GUI. They feel …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 4 features
  • Policy-based automation (11)
    8.9
    89%
  • Patch Management (11)
    7.4
    74%
  • Remote monitoring (12)
    5.8
    58%
  • Network device monitoring (12)
    5.3
    53%
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Pricing

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N/A
Unavailable

What is Kaseya VSA?

Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

What is ManageEngine RMM Central?

What is RMM Central?RMM Central is a unified solution that helps MSPs manage and monitor multiple client networks from a single console. With capabilities that simplify the everyday management routines of MSPs, including patch management, remote access and performance monitoring, RMM Central’s…

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Product Demos

Kaseya VSA Ransomware July 2021

YouTube

IT Automation With Kaseya VSA Saves Time and Increases Productivity

YouTube
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Features

Monitoring Tasks

Various types of monitoring

5.3
Avg 7.4

Management Tasks

Various tasks required to keep systems running smoothly

7.3
Avg 7.4
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Product Details

What is Kaseya VSA?

Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.

Kaseya VSA Video

Introduction to Endpoint Management with Kaseya VSA

Kaseya VSA Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(109)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users recommend exploring alternative options. They advise organizations to thoroughly evaluate their needs and research different solutions before making a decision. This recommendation reflects the recognition that Kaseya may not be the best fit for every organization and encourages users to explore alternative options.

Users suggest focusing on specific needs. To avoid feeling overwhelmed by the extensive list of features, users recommend focusing on the specific tools and functionalities needed from Kaseya. This recommendation emphasizes the importance of identifying the key requirements of an organization and selecting a solution that aligns with those needs.

Users advise investing time in learning and support. Several users highlight the importance of leveraging resources like Kaseya University for thorough understanding of the system. They also recommend becoming proficient in the scripting language used for remote system management. Additionally, users express the need for better sales support and assistance from Kaseya, suggesting that investing time in learning and seeking dedicated expertise can help maximize the benefits of using the tool.

Attribute Ratings

Reviews

(1-25 of 29)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It has increased the efficiency of operational tasks for our technicians
  • It has change the speed at which we are able to deploy updates and software patches
  • It caused us to spend additional money on more security tools due to concern from breaches
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Kaseya helps business save money by saving time for the technicians. Automating tasks and scripts via the VSA saves time.
  • The ability to have the antivirus built-in to the VSA aloows us to save more time quickly deploying, scanning, and remediating threats.
Michael Kerzner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
ResellerIncentivized
  • Kaseya VSA is a bit on the pricey side, but will save you countless man-hours in the log run. It is very helpful to be able to quickly connect to a system to troubleshoot.
  • The ability to manage your RMM and Antivirus within a single-pane of glass saves a lot of time that could be better user by technicians.
  • The ability to monitor for predictive hard disk failures, hard drives low on space, and and a slew of other things will save money over time.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • VSA has allowed the IT department to be able to work from home instead of having to be in the office 5 days a week.
  • The reduction on travel times and expenses has greatly be reduced.
  • Being able to have remote connectivity and patch/software management in the same package has allowed us to save money by not having to pay for a separate package to perform those tasks.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Kaseya VSA's automation has allowed more client support with fewer technicians, resulting in a cost saving for us.
  • The broad range of features differentiates us from much of our competition. We've won quite a few deals as a result of the services we can provide.
  • The learning curve for new hires limits their effectiveness until they master the application.
Ben Blissett | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Reseller
  • Negative: Consistent lack of functionality.
  • ROI: Negative. Have had to dispatch technicians many times when we wouldn't have had to if the software functioned properly.
  • Support: We've been yanked around for the better part of 8 months now with broken software and support has only marginally attempted to resolve known issues despite how many complaints we've submitted.
  • EULA: Account management has been entirely unwilling to pause/reduce billing or allow us to leave our 3-year contract despite how the software consistently causes more problems than it solves.
  • Positive: On the rare occasion when the software allows us to connect without breaking keyboard support, it functions well.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
  • Kaseya has wasted many hours of our engineers' time trying to troubleshoot the connection issues.
  • Kaseya has made us extremely grateful for the remote desktop software we switched to (Splashtop).
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • ROI with Kaseya Virtual System Administrator (VSA) has been great since our and our customer's IT infrastructure reliability has greatly improved.
  • Better utilization of IT resources.
  • Enabled us to sell another service by enabling us to start an RMM division and generate additional revenue.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • We have been able to improve our IT operations by looking at problem areas and eliminating those problem areas to improve reliability.
  • Since our, and our customers', IT operations have become more reliable, this has cut down the time our IT staff dedicates to fixing issues, and enables us to focus on other IT projects.
  • Kaseya has covered all of our business objectives, and also went beyond.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Patch management is a big issue for us. It doesn’t work well and it’s time-consuming.
  • Customer service's response times when we needed to increase agent counts have been extremely slow, and this has affected our ability to onboard customers at times
  • Plugins for Avast or other popular antivirus programs for the hosted VSA is not available. You need to manage anything that is not Malwarebytes or Kaspersky on its own web portal.
Derek Schroeder | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Very solid tool that provides a large ROI as far as cost to the service able to provide with the tools.
  • Only negative jump is coming from a ConnectWise Automate world, remote control is significantly slower than ScreenConnect.
  • Easy to implement scripting. This can drastically cut down on support calls and time wasted with manual labor.
February 20, 2018

Kaseya IT Center

Mark Sauer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • We can maintain a lean staff and still deliver adequate customer service
  • Reports provide useful insight and software auditing
  • Other than basic functions like remote control, Kaseya requires training to get incremental value from the software
  • The user interface is not clean and intuitive all the time, unless you have invested in Kaseya Training.
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