They respond within a reasonable time frame.
Companies can't remove reviews or game the system. Here's why
It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service.
Support, though it can take multiple days at a time, has usually been pretty good.
The NOC is great and handles all issues quickly.
Support has been alright, but we've had a couple of experiences with big delays.
Kaseya VSA has improved our and our customer's IT infrastructure and has enabled us to start another division in our company to generate additional revenue and enable us and our customers to better utilize IT resources.
Overall, Kaseya has lived up to all of our requirements, and they are constantly improving and adding new features. The IT infrastructure has improved, and the reporting provides a great overview of IT operations.
Scheduling with a support technician can be hit or miss but eventually it works out.
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.
Introduction to Endpoint Management with Kaseya VSA
Frequently Asked Questions
Microsoft Endpoint Manager (Microsoft Intune + SCCM), N-able N-central (formerly Solarwinds N-Central), and TeamViewer are common alternatives for Kaseya VSA.
Reviewers rate Support Rating highest, with a score of 7.1.
The most common users of Kaseya VSA are from Small Businesses and the Information Technology & Services industry.