Manage support tickets with Kayako
Kayako is used as a ticketing system for our clients to submit tickets for support questions or issues. We use this software to keep a …
Kayako
Kayako
Kayako
Starting at $29 per month
View PricingOverview
What is Kayako?
Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk. The Kayako Engage edition may...
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Awards
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Top Rated
2018
Popular Features
View all 13 features- Email support (9)8.080%
- Organize and prioritize service tickets (10)8.080%
- Ticket response (10)8.080%
- Ticket creation and submission (10)8.080%
Video Reviews
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Pricing
View all pricingInbox
$15.00
Cloud
Per User Per Month
Growth
$30.00
Cloud
Per User Per Month
Scale
$60.00
Cloud
Per User Per Month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $29 per month
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Kayako?
Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk.
The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement.
Kayako Competitors
Kayako Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk.
The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement.
Kayako starts at $29.
Reviewers rate Customer portal and Help Desk CRM integration highest, with a score of 9.3.
The most common users of Kayako are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(45)
Attribute Ratings
Reviews
(1-18 of 18)- Popular Filters
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April 23, 2021
Manage support tickets with Kayako
April 20, 2021
A solid, stable, feature-loaded help desk
- Spiceworks and Zendesk
Kayako is way more scalable than Spiceworks' helpdesk offering. We had trouble visualizing our current layout within their environment.
Zendesk was priced quite a bit higher than Kayako while offering similar functionality. It didn't make sense to want to migrate to a new platform.
We have also evaluated various Sharepoint-based help desks, but their speed and reliability did not match our standards for what a help desk should be.
Zendesk was priced quite a bit higher than Kayako while offering similar functionality. It didn't make sense to want to migrate to a new platform.
We have also evaluated various Sharepoint-based help desks, but their speed and reliability did not match our standards for what a help desk should be.
February 19, 2020
Kayako worked great while it lasted
Jira is much more pricey but more complete. It integrates with our Scrum Board and Agile Software Development platform. So we can much more easily turn Tickets into User Stories, and our techs and devs only have to live in one software platform instead of having to switch between multiple and copy and paste so much.
Score 1 out of 10
Vetted Review
Verified User
- Zendesk and Zendesk Chat (formerly Zopim)
Kayako's interface is far less complex than Zendesk, so it looked like a good platform. Unfortunately, the features didn't work and their support team is the worst. I went back to Zendesk and I got everything to work including their chat function. Zendesk just works. You don't need support, have a lot of documentation, and have a live community.
February 04, 2019
Pleasant but insufficient. Suitable for small businesses.
Kayako beats the competition with the price but unfortunately loses the battle on all other fronts. Simply not enough options, not enough customisability, very nice and friendly customer support but not the most capable. If the code was less buggy it could be a stronger competitor but at this moment it simply doesn't keep up. With some work and overhaul, it could become much better. The experience of using Kayako was not unpleasant. Only insufficient.
March 29, 2018
Kayako is BETTER than you think!
- Clarify and Remedyforce
Based on cost, Kayako is by far the better solution.
Kayako is a great tool for the service industry. I think it is better suited for businesses that do 1-off interactions rather than using it to manage and maintain a larger repeat customer base. This was just our opinion based on the industry we are in. We are in the hosting industry and IaaS and SaaS industry and we usually have multiple contacts for each organization. Kayako also does not easily interract with any CSM tools you may use so keeping up with user accounts is pretty impossible.
September 06, 2016
Kayako for Managed Service Providers (MSPs)
We were using Spiceworks for a few years before switching to Kayako but found that it wasn't as customizable or as user friendly for our customers. The SNMP scanning and inventory features with Spiceworks was nice but we needed more of a Help Desk that would allow us to scale our services to more companies.
June 03, 2015
Kayako Supports
We only looked at a few. For a small software company, that only wanted to provide better support, it was affordable and easy enough to assimilate into our system.
April 08, 2015
Kayako API and direct database access
We evaluated Spiceworks and it tried to do too much. Kayako addressed our need for email support and distributing/tracking work without trying to introduce direct monitoring, knowledge base, and all kinds of other tools. It was much simpler to configure for our needs.
February 26, 2015
Kayako: Many benefits at a reasonable cost.
This is the only product that I have used for a Help Desk or Case management system
February 25, 2015
Kayako is a Great Product!
Kayako is the only ticketing system I have used. I found it easy to learn and use.
February 04, 2015
Kayako has been everything we needed, and more!
Kayako is the only helpdesk software that I've ever used. In the past we only used a Gmail inbox.
August 05, 2014
Kayako in a Nutshell
- none
I haven't used other similar products.
Tried Zen desk and just felt Kayako had many more controllable features.
August 01, 2014
Keep customers coming back with Kayako
- Zendesk,LivePerson
We went with Kayako at the time of purchase because there was a much more cost effective self-hosted option that we have been able to leverage to our benefit. That option has become much more expensive now, but we feel like we'd still make the decision again.
July 29, 2014
My review of Kayako Fusion
- OTRS
I choose Fusion over OTRS because of the simple nature of the set up and management of Fusion. OTRS required a lot of initial setup and the company was looking for a reliable base system to build onto over time rather than a complex help desk system up front. If you are looking for a help desk system that you can put a lot of time into customizing to your preference, OTRS is a good option. If you want something reliable and easy to set up initially, I would recommend Fusion instead.
July 23, 2014
"Catchy Title"
- numara footprints
Kayako's interface is definitely better in the "ease of use" category.
I find that the functionality of Kayako trumps Numara in a few different ways, and the search functions are a little bit easier to navigate.
I find that the functionality of Kayako trumps Numara in a few different ways, and the search functions are a little bit easier to navigate.