Kayako Reviews

41 Ratings
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Score 5.9 out of 100

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Marie McCourt | TrustRadius Reviewer
June 03, 2015

Kayako Supports

Score 4 out of 10
Vetted Review
Verified User
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Implementation Rating

9
Implementation was smooth. We hired a company to "skin" the help desk for us, to match our website. It was less expensive than learning it ourselves. Everything is simple to figure out, and it has worked well since, even with upgrades.
Read Marie McCourt's full review

Feature Scorecard Summary

Organize and prioritize service tickets (9)
8.3
Expert directory (4)
5.0
Subscription-based notifications (6)
6.3
ITSM collaboration and documentation (6)
7.0
Ticket creation and submission (9)
8.0
Ticket response (9)
6.8
External knowledge base (8)
5.2
Internal knowledge base (7)
6.5
Customer portal (6)
8.0
IVR (1)
8
Social integration (3)
4.9
Email support (8)
8.8
Help Desk CRM integration (5)
8.0

About Kayako

Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk.

The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement.

Categories:  Live Chat,  Help Desk

Kayako Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Kayako Technical Details

Operating Systems: Unspecified
Mobile Application:No