Kayako

Kayako Reviews

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Ratings and Reviews
(1-11 of 11)

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Douglas Deitle | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Product currently meets our needs and is cost effective. However, we were recently purchased by a larger company who has their own software so it is unknown if we will continue to use this software.
Nathaniel Bannister | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • We are grandfathered in on their old Software-assurance pricing and our continued use costs us only a few hundred dollars a year (excluding hosting expenses)
  • Our team's processes are now heavily ingrained in the system
  • We have not been shown a more compelling option that is more cost-effective while still offering all the features we've come to expect
Score 8 out of 10
Vetted Review
Verified User
Review Source
I am no longer working for the same company that was using Fusion, but I really liked working with Fusion and the setup and administration of the system was all-around positive for me. I would suggest the system to anyone looking to get their help desk up and running quickly, but would also like the oiption of expanding it in the future as the business learns what demands it has for the new software.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Price is a major factor for us. We have a small number of employees and find this suitable for our budget. We also like Kayako's ability to easily setup different departments so that tickets may be allocated accurately.
July 23, 2014

"Catchy Title"

Score 5 out of 10
Vetted Review
Verified User
Review Source
So far, this is the norm for us. We have gotten used to this and for a change to happen, we would need a significant change in functionality. The new medium would have to have everything that Kayako is lacking and at a more appealing price point. This hasn't happened yet.

Kayako Scorecard Summary

Feature Scorecard Summary

Incident and problem management (6)
71%
7.1
Organize and prioritize service tickets (10)
81%
8.1
Expert directory (4)
31%
3.1
Subscription-based notifications (7)
73%
7.3
ITSM collaboration and documentation (6)
78%
7.8
Ticket creation and submission (10)
79%
7.9
Ticket response (10)
81%
8.1
Self Help Community (2)
72%
7.2
External knowledge base (8)
67%
6.7
Internal knowledge base (7)
77%
7.7
Multi-Channel Help (5)
84%
8.4
Customer portal (6)
93%
9.3
IVR (1)
80%
8.0
Social integration (3)
70%
7.0
Email support (9)
83%
8.3
Help Desk CRM integration (5)
93%
9.3

What is Kayako?

Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk.

The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement.

Kayako Video

Kayako Demo

Kayako Competitors

Kayako Pricing

Starting Price: $29

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Inbox$15.00Per User Per Month
Growth$30.00Per User Per Month
Scale$60.00Per User Per Month

Kayako Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Kayako?

Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk. The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement.

How much does Kayako cost?

Kayako starts at $29.

What is Kayako's best feature?

Reviewers rate Customer portal and Help Desk CRM integration highest, with a score of 9.3.

Who uses Kayako?

The most common users of Kayako are from Mid-size Companies and the Information Technology & Services industry.