Reviews (1-3 of 3)
Support Headcount Required
- Familiarity with Linux and the LAMP/LEMP stack is essentially if you are using the self hosted version
- We don't use the SaaS offering but I imagine it would be a lot more hands off
Kayako Scorecard Summary
Feature Scorecard Summary
Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk.
The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement.
Kayako Technical Details